Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10065209March 30, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT 45 MPH ACCELERATOR PEDAL BRACKET CAME DETACHED, CAUSING THE ACCELERATOR TO HANG FREELY AND FELL OFF, AND BECAME LODGED UNDER THE BRAKE PEDAL. THIS CAUSED A LOSS OF CONTROL, ALMOST RESULTING IN A COLLISION. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055280March 23, 2004
SEATS:FRONT ASSEMBLY:RECLINER
RECALL# 03V281000 SUBJECT: HIGH BACK SEATS. THE DEALER INFORMED THE CONSUMER THAT THE RECALL REPAIR COULD NOT BE DONE BECAUSE THEY WAITED TOO LONG TO BRING THE VEHICLE IN FOR REPAIR/REPLACEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064638March 22, 2004
ENGINE AND ENGINE COOLING
WHEN VEHICLE IS IN PARK ON A INCLINE WITH THE ENGINE OFF VEHICLE WILL NOT START. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062451March 17, 2004
AIR BAGS
PURCHASED A 1999 FORD EXPLORER SPORT IN OCTOBER 2003. THE VEHICLE HAD 59303 MILES ON IT WHEN WE PURCHASED IT. A FEW WEEKS AFTER PURCHASE THE AIR BAG LIGHT KEPT COMING ON. I CALLED THE DEALERSHIP AND THEY STATED THAT IT WAS NORMAL. WE FINALLY TOOK THE VEHICLE INTO ANOTHER DEALERSHIP AND IT TURNS OUT THAT IT IS FAULTY ELECTRICAL AND OUR AIR BAGS WON'T DEPLOY. APPARENTLY OUR BUMPER TO BUMPER EXTENDED WARRANTY (MINUS NORMAL WEAR AND TEAR) DOES NOT COVER SAFETY ITEMS. THE DEALERSHIP WE PURCHASED IT FROM WON'T HELP US. NOW WE ARE DRIVING A VEHICLE THAT IS UNSAFE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057970March 11, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH THE DRIVER LOST CONTROL OF THE VEHICLE, WENT OFF THE ROAD AND HIT A TREE HEAD ON. UPON IMPACT THE FRONTAL AIR BAGS FAILED TO DEPLOY.*AK THE DRIVER STRAINED THE MUSCLES IN HER BACK AND SPRAINED HER LEFT THUMB. THE VEHICLE HAS NOT BEEN REPAIRED AND IS STILL IN THE OWNERS POSSESSION. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10061581March 8, 2004
STEERING
WHILE DRIVING 30 MPH STEERING WHEEL SWAYED AWAY FROM THE CONSUMER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059950February 27, 2004
TRAILER HITCHES
I HAVE BEEN ADVISED BY U-HAUL THAT THEY WILL NO LONGER RENT A TRAILER TO ME TO BE TOWED BY MY 1999 FORD EXPLORER (4DR, XLT). I HAVE NOT BEEN ADVISED BY BY YOUR AGENCY OR FORD THAT THIS VEHICLE IS UNSAFE TO USE AS A TOW VEHCILE. MY COMPLAINT IS AGAINST U-HAUL FOR ADOPTING THIS PRACTICE, AND AGAINST FORD FOR FAILING TO NOTIFY ME IF THIS VEHCILE IS NOT SAFE TO USE AS A TOW VEHCILE, WHCIH IS WHY I PURCHASED IT! I FEEL THAT I HAVE BEEN IGNORED BY THE NHTSA AND FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059681February 24, 2004
SUSPENSION
WHILE TRAVELING DOWNHILL, THE VEHICLE BEGAN TO SWING VIOLENTLY WHEN THE BRAKES WERE APPLIED. *PH AT THE TIME OF THE INCIDENT, THE CONSUMER WAS PULLING A 5X 10 SINGLE AXLE TRAILER ON THE BACK OF THE VEHICLE *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058746February 23, 2004
SEATS
THERE WAS A RECALL FOR THE DRIVER'S SEAT RECLINER BOLT. AFTER TAKING VEHICLE IN 3 DIFFERENT TIMES TO GET RECALL WORK DONE, AFTER IT WAS COMPLETED, THE SEAT IS STILL MALFUNCTIONING DUE TO DAMAGE DONE IN THE INTERIM BETWEEN THE MALFUNCTION AND A YEAR LATER GETTING THE RECALL BOLT FIXED. THE DIFFERENT BRACKETS AND BOLTS THAT SUPPORT THE SEAT BROKEN. DRIVER IS RELYING ON STEERING COLUMN FOR SUPPORT WHILE DRIVING, AND ALSO HAS BACK PAIN DUE TO LACK OF SUPPORT. THE SEAT RECLINER LEVER IS BENT AND EXPOSED, WHICH IS TEARING THE FABRIC OF THE SEAT AND ALSO SCRAPES AGAINST THE DRIVER WHEN ENTERING AND EXITING THE VEHICLE, CAUSING BRUISES AND PAIN ON THE BACK OF THE DRIVER'S LEG. ATTEMPTS TO WORK WITH FORD MOTOR COMPANY, THE BETTER BUSINESS BUREAU, AND THE DEALER HAVE PROVED FUTILE.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10059653February 20, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE'S SEAT BOLT RECALLED, AND THE SEAT BACK COLLAPSED UNEXPECTEDLY. *LA THE DEALERSHIP INFORMED THE CONSUMER THAT THE PROBLEM HE EXPERIENCED WITH THE SEAT WAS NOT THE RECALLED PART, BUT INSTEAD A SAT BACK FRAME THAT BROKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058497February 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
GEAR SHIFT INDICATOR IS MISALIGNED SINCE ABOUT SEPTEMBER, 2003. THERE ARE OTHER COMPLAINTS ABOUT THIS PROBLEM INDICATING IT IS A COMMON PROBLEM. THERE ARE PROBABLY MANY PEOPLE WHO HAVE EXPERIENCED THE PROBLEM BUT WHO HAVE NOT FILED A COMPLAINT. THIS IS A POTENTIALLY DANGEROUS PROBLEM IN EMERGENCIES THAT REQUIRE YOU TO IMMEDIATELY PUT THE TRANSMISSION INTO NEUTRAL OR REVERSE. IF YOU PUT THE TRANSMISSION INTO THE POSITION INDICATED BY THE N=NEUTRAL INDICATOR, YOU ARE ACTUALLY PUTTING THE CAR INTO REVERSE. THIS COULD CAUSE DEATH IN CERTAIN SITUATIONS WHERE PEDESTRIANS ARE NEARBY, OR DEATH TO OCCUPANTS WHEN AN ATTEMPT IS MADE TO MOVE THE TRANSMISSION OF A MOVING VEHICLE TO NEUTRAL. THERE MAY ALREADY HAVE BEEN DEATHS RELATED TO THIS DEFECT. MOVING A TRANSMISSION TO NEUTRAL IS OFTEN A FIRST ATTEMPT TO DISENGAGE THE ENGINE AND POWER TO THE WHEELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046573February 19, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE STARTING VEHICLE SHUTTERED FOR 10 SECONDS AND THEN IT SHUT OFF. MOST OF THE VEHICLE'S ELECTRICAL SYSTEMS DO NOT WORK AFTER THE INITIAL START UP.*AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058051February 12, 2004
AIR BAGS
AT 40,000 MILES AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. AIR BAG WARNING INDICATOR CONTINUED TO ILLUMINATE, AND WOULD NOT TURN OFF. THE CAUSE OF THE PROBLEM HAD NOT BEEN DETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056823February 9, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL BRACKET CAME UN-WELDED CAUSING THE ACCELERATOR TO HANG FREELY CAUSING A LOSS OF CONTROL OVER THE VEHICLES SPEED ALMOST RESULTING IN A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056715February 7, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE 1999 FORD EXPLORER SPORT (2DR) VIN [XXX] THIS INVOLVES A SAFETY ISSUE WITH THE FRONT SEAT RECLINER HANDLES ON THE SIDE OF THE SEATS. FORD HAS ISSUED A RECALL (03S04) TO REPLACE THE "DRIVER SEAT RECLINER BOLT." HOWEVER, MY COMPLAINT INVOLVES THE RECLINER HANDLES WHICH FELL APART ON THE FRONT PASSENGER SEAT OF OUR VEHICLE. ON BELOW DATE, MY WIFE EXITED THE FRONT PASSENGER SEAT AND USED THE HANDLE TO MOVE THE SEAT FORWARD SO OUR DAUGHTER COULD EXIT THE REAR SEAT AREA. THE HANDLE FELL APART IN TWO PIECES AND THE BACK PART OF THE SEAT FLEW FORWARD TO THE DASH. THE BACK PART OF THE SEAT WILL NOT HOLD A POSITION AND FREELY MOVES BACK AND FORTH INTO THE REAR SEAT AND FORWARD TO THE DASH RENDERING THE SEAT UNSAFE AND USELESS. ON 2/6/04, I TOOK THE VEHICLE TO SOUTH BAY FORD, 13900 HAWTHORNE BLVD, HAWTHORNE, CA 90250 PH 310 644-0211 FOR THE RECALL WORK. I ALSO ADVISED THEM THAT THE PASSENGER SIDE SEAT HAD COME FREE BECAUSE OF A FAULTY RELEASE HANDLE. I WAS CALLED LATER AND ADVISED IT WOULD COST OVER 400 DOLLARS TO REPAIR THE FAULTY RELEASE HANDLES ON BOTH THE DRIVERS AND PASSENGERS SEATS. THE SERVICEMAN INFORMED ME THE DRIVERS SEAT RELEASE MECHANISM WAS ALSO ABOUT TO FAIL. IT SEEMS TO ME THAT FORD DEFINITLY HAS A SAFETY ISSUE HERE INVOLVING THEIR SEATS IN THIS VEHICLE. FORD HAS ALREADY ADDRESSED ONE SAFETY ISSURE INVOLVING THE RECLINING SEATS WITH THE RECALL INVOLVING THE FAULTY BOLT. THE BOLT WAS REPLACED IN ORDER TO PREVENT EXACTLY WHAT IS OCCURRING WITH THEIR FAULTY RECLINER RELEASE MECHANISM. THE RECLINER HANDLE FELL APART WHEN MY WIFE SIMPLY TOUCHED IT AND THE OTHER, ACCORDING TO THE SERVICEPERSON, IS ABOUT TO FALL APART. I WOULD HATE TO IMAGINE IF THIS WERE TO HAPPEN WHILE DRIVING THE VEHICLE. I BELIEVE THIS IS A MATTER THE NHTSA SHOULD INVESTIGATE. *AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056370February 2, 2004
STEERING:COLUMN
SMOKE COMING OUT OF STEERIING COLUMN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055791January 23, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE VEHICLE EXPERIENCED PROBLEMS WITH THE WINDSHIELD WIPERS WHICH WORKED INTERMITTENTLY. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055447January 20, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE SEAT BELTS BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055298January 16, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVER'S SEAT BACK RECLINED WHILE DRIVING. THE DEALER REPLACED THE BOLT. THE CONSUMER STATED AFTER THE VEHICLE WAS PICKED UP, THE SEAT BACK CONTINUED TO RECLINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069634January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, TIRES, SERVICE BRAKES, HYDRAULIC, EQUIPMENT:ELECTRICAL
I PURCHASED MY EXPLORER ABOUT 1 YEAR AGO. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT. JUST IN THE LAST 3 MONTHS IT HAS BEEN IN THE SHOP AT HOMETOWN MOTORS AT LEAST 4 OR 5 TIMES. AND EVERYTIME THEY GET IT IN THEY CHARGE ME A HUNDRED DOLLAR DEDUCTABLE PLUS WHAT THE WARRANTY WON'T COVER. I HAD TO PAY 1300.OO FOR MY WARRANTY AND I HAVE HAD TO PAY ALMOST 700.00 SINCE THEN ON THE WORK FOR EVERYTHING GOING WRONG WITH THE EXPLORER. I HAVE ALL OF MY RECEIPTS BEING GATHERED . WHO CAN I GET AHOLD OF TO TELL THEM ABOUT THIS LEMON THAT I BOUGHT. I CANNOT AFFORD FOR THIS TO KEEP GOING ON.I STILL OWE THE CAR COMPANY ALMOST 300 DOLLARS FROM LAST WEEK WHEN MY EXPLORER WAS IN THE SHOP FOR ALMOST 2 WEEKS. PLEASE EMAIL ME BACK AND TELL ME EVERYTHING I SHOULD DO TO GET THIS PROBLEM FIXED. I REALLY APPRECIATE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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