Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#8019993October 1, 2002
EQUIPMENT:MECHANICAL:CARRIER/RACK
WHILE DRIVING THE VEHICLE AT 15MPH THE SPARE TIRE CABLE SPLIT AND THE TIRE COLLAPSE, DEALER HAS BEEN NOTIFIED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019669September 27, 2002
SEATS:MID/REAR ASSEMBLY
CONSUMER STATES THAT THE REAR SEAT IS NOT LOCKED ON TRACK CAUSING THE SEAT TO MOVE BACKS AND FORTH WHILE VEHICLE IS IN MOTION. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019492September 25, 2002
AIR BAGS:FRONTAL
WHILE DRIVING CONSUMER WAS INVOLVED IN A COLLISION AND THE AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED SUBSTANTIAL INJURIES. *AK *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#767574September 22, 2002
SEAT BELTS
THE SEAT BELT ARRESTOR CHARGE INADVERTENTLY FIRED WHEN THE VEHICLE WAS BEING SHIFTED FROM PARK INTO REVERSE. THE FIRING OF THE CHARGE FILLED THE VEHICLE INTERIOR WITH SMOKE AND HAS RENDERED THE DRIVER'S SEAT BELT UNUSABLE UNTIL REPAIR CAN BE MADE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767306September 17, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN TRANSMISSION SHIFTING, JERKY, VIBRATING FEEL. VEHICLE IS IN FOR IT'S 8TH VISIT. TOTAL DOWN TIME HAS BEEN IN EXCESS OF 6 WEEKS. NUMEROUS ATTEMPT TO REPAIR AS FOLLOWS: DOWNLOAD OF PROGRAM- 3 TIMES, FLUSH OUT TRANSMISSION, REPLACE FILTERS, ADJUST TRAMSMISSION, REPLACE SPRING IN TRANSMISSION, REPLACE TORCH CONVERTER, TEAR DOWN TRANSFER CASE, REPLACE GEARS. I AM IN PROCESS OF NEGOTIATING WITH FORD TO HAVE THEM BUY BACK VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567387September 10, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE BRAKES FAILED AND THE VEHICLE STARTED MOVING ON ITS OWN. CONSUMER PRESSED ON THE BRAKES FAST AND IT WAS HARD TO STOP VEHICLE. WHEN CONSUMER CHECKED THE BRAKES, IT WAS NOTICED THAT THE BRAKE PEDAL MOVED OVER ON TOP OF THE ACCELERATOR PEDAL. THE PRESSURE FORM THE BRAKE PEDAL CAUSED THE VEHICLE TO MOVE ON ITS OWN. THE BRAKE LIGHTS REMAINED ON AND IN TURN DAMAGED THE BATTERY. CONSUMER WOULD LIKE FOR FORD TO BUY BACK THE VEHICLE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766870September 8, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
CAR WAS ON A FAMILY TRIP WHEN ABS LIGHT CAME ON FOR NO REASON. DEALERSHIP CAN NOT GET THE LIGHT BACK ON. CAR WAS STARTED IN THE MORNING AND AIR BAG LIGHT FLASHED AND THEN STAYED ON AND THE DEALERSHIP SAID IT WAS DUE TO A SHORT. DAY AFTER IT WAS IN THE SHOP FOR THE AIR BAG LIGHT THE CAR WOULD NOT START. WOULD NOT TURN OVER. IT WILL BE IN THE SHOP AGAIN. FOR THE THIRD TIME IN 6 MONTHS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017890September 4, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR LIFTGATE WINDOW EXPLODED IN CONSUMER'S FACE. CAUSE OF EXPLOSION IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766661September 3, 2002
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
FAULTY ANTI-THEFT MODULE(SHORTING) MAKING VEHICLE UNABLE TO OPERATE. AT THIS TIME FORD IS UNABLE TO REPAIR OR REPLACE MODULE LEAVING OWNER STRANDED. FORD HAS TOLD US THAT THEY ARE WORKING ON A SOLUTION BUT AT THIS TIME THERE IS NOT ONE. HOW MANY OTHERS ARE DRIVING WITHT HIS UNSAFE MODULE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017549August 29, 2002
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING AT 35MPH AND WITH NO WARNING FRONT WINDSHIELD SHATTERED, AND CAUSED CONSUMER TO HAVE VISUAL PROBLEMS. DEALER NOTIFIED.*AK CONSUMER STATES THE THE REAR WINDOW OPENS ON ITS OWN, HAS HAS DONE SO ON 3 OCCASIONS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017145August 26, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR WINDOW ON HATCH DOOR SUDDENLY EMPLODED WHEN THE DRIVER PUSHED AUTOMATIC BUTTON. GLASS SHATTERED IMMEDIATELY WITH METAL MOLDING FLYING INSIDE COMPARTMENT ALL THE WAY UP FRONT TO DRIVER. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766265August 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT YET BUT I HAVE TOLD THE FORD CO. THAT IT IS DANGEROUS AND THEY IGNORE ME. WHEN YOU COME TO A STOP AT A STOP SIGN AND START TO PULL OUT THE VEHICLE WILL ROLL INTO MOVING TRAFFIC AND HESITATE 4-5 SECONDS BEFORE THE GAS FINALLY CATCHES AND THE VEHICLE GOES ON. MEAN WHILE YOU HAVE TRAFFIC BEARING DOWN ON YOU. WE HAVE COME CLOSE TO GETTING HIT SEVERAL TIMES BECAUSE OF THIS PROBLEM. I THINK THIS NEEDS TO BE INVESTIGATED AS A POTENTIAL PROBLEM FOR OTHER CONSUMERS BESIDES MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017076August 23, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFROSTER DOES NOT WORK AND IS CAUSING FRONT WINDSHIELD TO FOG UP DURING COLD WEATHER, AND IT WILL BE HARD FOR CONSUMER TO SEE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766090August 23, 2002
STEERING
IM COMPLAINED THAT THE STEERING WAS TOO SENSITIVE. I SWERVED TO AVOID A TIRE IN THE ROAD AND LOST CONTROL OF THE VEHICEL. TOOK CAR TO DEALED WHO FOUND NO PROBLEM. DAYS LATER I RECEIVED A CALL FROM THE DEALER THAT THEY HAD A FACTORY REP COMING TO TEST MY CAR. (WHY IF THERE IS NOTHING WRONG) THE FACTORY MAN SAID HE ROAD TESTED THE CAR AND PUT IT ON A LIFT. HE FOUND NO PROBLEM THAT IS THE WAY A SHORT WHEEL BASE SHOULD DRIVE. FORDS BIG EXCUSE WAS THERE IS A STICKER ON THE SUN VISOR THAT READS "AVOID ABRUPT MANOUVERS" THE REP EVEN WROTE ON MY SERVICE TICKET THAT THE LABLE WAS IN PLACE. THE CAR CAN FLIP OVER BUT WE TOLD YOU SO. I DONT THINK THIS IS SAFE AND IT IS NOT RIGHT FOR FORD TO KNOW THEY HAVE ANOTHER PROBLEM AND WASH IT AWAY WITH A LABLE. DRIVE DOWN A HIGHWAY AND TELL ME IF YOU CAN AVOID ABRUPT MOVES. HOW COME AIRLINES DONT PUT STICKERS ON THE SEATS THAT THIS PLANE MIGHT FALL FROM THE SKY. FORD HAS A PROBLEM AND THE PUBLIC WILL PAY WITH THEIR LIVES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766033August 22, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE OPENING THE REAR TOP HATCHBACK, THE REAR WINDOW EXPLODED IN MY WIFE'S FACE WHILE MY 4 YEAR OLD SAT IN THE REAR SEAT. MY WIFE RECEIVED MINOR SCRATCHES FROM THE FLYING GLASS. MY SON WAS SHAKEN BUT NOT INJURED AS THE SHATTERED GLASS FLEW APPX 15 FEET OUTWARD AND TO THE LEFT AND RIGHT. SINCE THE BOTTOM PANEL OF THE TOP HALF OF THE REAR GATE IS ONLY ATTACHED TO THE CAR BY THE GLASS AND THE DEFOGGER CABLE, THIS FOUR FOOT BY SIX INCH METAL PANEL SLAMMED TO THE GROUND JUST MISSING MY WIFE'S LEGS. I WAS IN THE HOUSE AT THE TIME AND HEARD WHAT SOUNDED LIKE A SMALL EXPLOSION WHEN IT BURST. IT WAS TERRIBLY FRIGHTENING TO MY WIFE AND SON. I BROUGHT THE CAR TO THE DEALER WHO AT FIRST TOLD ME THAT IT WAS NOT A WARRANTY ISSUE AND I SHOULD GO TO A GLASS REPAIR SHOP. I REFUSED AND ASKED THEM TO FIX IT AND INPECT THE WORK. THEY TOLD ME THEY HAD "ONLY" THREE OR SO REPORTED INCIDENTS OF BREAKAGE IN PAST YEAR AND THAT THE PREVIOUS RECALL NOTICES I RECEIVED FOR THE REAR WINDOW HAD NOTHING TO DO WITH WHAT HAPPENED. THEY SAID MY CAR WAS FINE AFTER IT WAS CHECKED FOR THE RECALL NOTICE TWO PREVIUOS TIMES PRIOR TO THIS INCIDENT. I AM WAITING FOR THE CAR TO BE REPAIRED.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#766040August 22, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY 2002 FORD EXPLORER WAS PARKED IN AN PARKING LOT. RETURNING TO MY VEHICLE I ATTEMPTED TO PLACE MY ITEMS IN THE BACK SECTION OF THE SUV. WHEN THE HATCHBACK GLASS WAS OPENED THE LEFT HYDRAULIC LIFT SHATTERED THE REAR GLASS. THE GLASS FLEW TO THE FRONT SEAT AND 3 CAR LENGHTS OVER IN THE PARKING LOT. I HAVE TAKEN MY FORD EXPLORER BACK TO THE DEALER FOR REPAIR. THE REAR PANEL WAS REPLACED AFTER A MONTH OF WAITING. BUT WE ARE NOT FULLY SATISFIED WITH THE REPAIR. FORD IS SENDING REPLACEMENT PARTS THAT HAVE A BULDGE IN THE BOTTOM PANELS. SO WE ARE ON OUR SECOND DOOR AND STILL WAITING FOR A NEW PART. IT IS FUNNY HOW YOU CAN BUY A VEHICLE THAT LOOKS PERFECT BUT WHEN YOU GET REPLACEMENT PARTS YOU GET LESS THAN PERFECT. MAKES ME WONDER IF THEY ARE REALLY FORD PARTS. THE PROBLEM WE ARE HAVING NOW IS NOT A SAFETY HAZARD, BUT IT IS A VALUE PROBLEM IF WE SELL OR TRADE IN THIS SUV. WE ARE VERY DISAPPOINTED THAT AFTER BUYING THE VEHICLE WE WHERE NEVER TOLD OF THE RECALL. THIS PROBLEM WAS RECALLED IN APRIL OF 2001.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016790August 20, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WOULD INTERMITTENTLY STALL WHILE DRIVING AT MULTIPLE SPEED. DEALER WAS NOTIFIED, AND UNABLE TO LOCATE CAUSE OF PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016792August 20, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE WOULD INTERMITTENTLY HAVE EXTENDED STOPPING DISTANCE. BRAKE WOULD SQUEAL ,AND PEDAL WOULD BE SOFT WHEN APPLIED. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016794August 20, 2002
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF WOULD RIDDLE WHILE DRIVING. DEALER CONTACTED . FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016452August 15, 2002
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE PARKED WITH REAR WINDOW OF LIFTGATE RAISED FOR ABOUT 30 MINUTES, IT WAS SHATTERED. OCCUPANT DID GET CUT BY PIECES FLYING OF GLASS. TEMPERATURE THAT DAY WAS ABOUT 70 DEGREES. A WITNESS SAW THE INCIDENT, AND TOLD THE OTHER PARTY THAT THE YOUNG LADY DIDN'T DO ANYTHING TO CAUSE THIS. GLASS/ASSEMBLY IS BEING ORDERED AND GLASS HAS BEEN MODIFIED. A FORD DEALERSHIP TOLD HER THAT THEY HAVE NEVER HEARD OF AN INCIDENT LIKE THIS. PLEASE DESCRIBE DETAILS. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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