Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10014058April 7, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
INTERIOR REAR VIEW MIRROR IS DEFECTIVE. THE IMAGE IS BLURRED, MORE SO AT NIGHT WITH HEAD LIGHTS OR STREET LIGHT ON. TOOK TO FORD DEALER THREE TIMES: 1ST TIME THEY SAID NOTHING WAS WRONG, 2ND TIME THEY SAID THEY HAD TO ORDER THE PART, 3RD TIME THEY SAID THEY REPLACED IT BUT THE PROBLEM STILL EXIST. I DO NOT KNOW WHAT I HAVE TO DO TO GET THIS DISTRACTING AND POSSIBLY SAFETY DEFECT FIXED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014717April 4, 2003
SERVICE BRAKES, HYDRAULIC
LETTER FROM LANDY JOHNSON, III (CA) CONCERNING BRAKE SYSTEM FAILURE. CONSUMER REQUESTED A FULL REFUND. *JB......*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014852April 1, 2003
STRUCTURE:BODY:DOOR
THE DOORS WERE NOT PROPERLY SEALED WHICH COULD HAVE RESULTED FROM DEBRIS ON THE ROAD/WEATHER CORRODING THE DOOR. THE MANUFACTURER AND DEALERSHIP WERE AWARE OF THE PROBLEM, BUT DID NOT HAVE A REMEDY. *JB....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011863April 1, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SLIPPED. FORD RECOMMENDED A REPLACEMENT WITH A REBUILT TRANSMISSION. THE VEHICLE WAS OUT OF WARRANTY. SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014954April 1, 2003
AIR BAGS
THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013617March 28, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
IT WAS DURING THE FAST FREEZE WHEN THIS INCIDENT TOOK PLACE. WE WENT FROM 45 DEGREES TO 20 DEGREES WITH IN 2-3 HOURS. IT WAS RAINING AT FIRST THEN SWITCHED TO ICE & SNOW. WE PUT THE 2002 FORD EXPLORER IN 4X4 DRIVE DUE TO THE WEATHER CONDITIONS. AS WE WERE ENTERING THE EXPRESS WAY WE LOSS CONTROL OF THE TRUCK ONLY GOING 28 MILES PER HOUR. WE SPUN OUT OF CONTROL AND HIT THE GUARD RAIL. IT WAS AS THOUGH WE HAD NO 4X4 DRIVE. WE CALLED THE POLICE TO GET A ACCIDENT REPORT FOR OUR INSURANCE. WE THEN TOOK THE TRUCK A WEEK LATER TO MARTIN BUICK TO FIX THE BODY DAMAGE TO THE LEFT SIDE OF THE TRUCK. THEY TOOK THE TRUCK TO LASKO FORD ACROSS THE STREET TO WORK ON THE 4X4 SYSTEM. THEY TOOK THE CLUTCHES OUT AND DRAINED THE TRANSMISSION FLUID. THEY FOUND DAMAGE TO THE CLUTCHES. THESE PARTS WERE BLACKENED AND GLAZED OVER. THEY SAID THAT THIS LOOKS LIKE WEAR AND TEAR FOR THIS TRUCK AND THAT THE TRUCK WAS NOT MAINTAINED. WE REGULARLY CHANGED FLUIDS AND THE MANUAL STATES THAT THE TRUCK DOES NOT NEED MAINTENANCE UNTIL 150,000 MILES. I ASKED HOW COULD A NEW TRUCK HAVE SO MUCH DAMAGE TO THE 4X4 AND THEY SAID THAT IT MUST HAVE BEEN IN 4X4 WHEEL DRIVE FOR A LONG TIME. I KNOW AND SO DO MY PASSENGERS THAT THIS IS NOT TRUE. THE DASH BOARD ALWAYS INDICATED 2 WHEEL DRIVE NOT 4X4 UNLESS I PUT IT IN 4X4. THE AUTOMATIC 4X4 NEVER TURNED ON THE 4X4 DRIVE I HAVE ALWAYS HAD TO PUT IT IN 4X4 IF I NEEDED TO USE IT, WHICH HAS ONLY BEEN ONE OTHER TIME. SO FOR A TRUCK THAT IS ONE YEAR OLD AND ONLY BEEN DRIVEN IN 4X4 WHEEL DRIVE TWICE THERE SEEMS TO BE AN AWFUL LOT OF DAMAGE TO MY CLUTCHES AND MY FLUID SO BURNT. THE FOUR WHEEL DRIVE ON THIS TRUCK. I WILL HAVE THE MODULE THAT CONTROLS THE "CONTROL TRAC" 4X4 WHEEL DRIVE SYSTEM TESTED TO SEE IF IT FAILS TO ACTIVATE OR DE-ACTIVATE THE 4X4. THEN I WOULD LIKE FORD TO FIX THE PROBLEM OUT OF THEIR OWN EXPENSE AND STOP GIVING THEIR CLIENTS THE RUN-A-ROUND AND TO REIMBURSE ME FOR MY TIME AND EXPENSES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10014586March 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012530March 26, 2003
SUSPENSION:REAR
A THUMPING NOISE COULD BE HEARD FROM THE REAR OF THE VEHICLE WHILE DRIVING. *NLM *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012171March 20, 2003
TIRES
WHILE DRIVING AND WITH NO WARNING THE PASSENGER FRONT TIRE BLEW OUT. DEALER NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10012172March 20, 2003
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION IN WHICH THE AIR BAGS DID NOT DEPLOY. *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10010768March 19, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD TOLD ME I NEED A NEW TRANSMISSION IN MY 2002 FORD EXPLORER THAT ONLY HAS 50,000 MILES. THE IS UNACCEPTABLE FOR SUCH A COSTLY PURCHASE. THEY OFFER NO ASSISTANCE OR EXCUSE FOR THIS TYPE OF DEFECT IN THEIR PRODUCT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009624March 17, 2003
UNKNOWN OR OTHER
LEASES A 2002 FORD EXPLORER. WAS NOTIFIED BY FORD FINANCE MANGER THAT IT WAS MANDATORY TO PURCHASE TWO INSURANCE POLICIES TOTALING OVER $1000. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011813March 14, 2003
AIR BAGS
THE AIR BAG LIGHT ILLUMINATED ON THE DASHBOARD AND STAYED ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010492March 14, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TRANSMISSION HAS A SHUTTERING FEELING WHEN UNDER MODERATE ACCELERATION BETWEEN 25-40 MILES PER HOUR. DEALER HAS BEEN TOLD ABOUT PROBLEM AND SAID EVERYTHING WAS FINE AFTER A REPROGRAM OF TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011177March 10, 2003
AIR BAGS
CONSUMER LOSS CONTROL OF THE VEHICLE AND HIT SOME TREES, AND NONE OF THE AIR BAGS DEPLOYED. ONE PERSON WAS INJURED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10010190March 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED TWICE IN 3 DAYS, LAST FRIDAY I WAS DRIVING AT 70 MPH, SUDDENLY THE ENGINE STALLED AND I HAD TO MOVE OVER 3 LANES TO STOP AT THE SHOULDER, CALLED THE POLICE, POLICEMAN CHECKED THE BATTERY, NO PROBLEM, THE CAR JUST WOULDN'T START, HE CALLED THE TOW TRUCK. I GOT CURIOUS, TRIED STARTING THE CAR, IT STARTED BACK UP. I THEN DROVE TO THE DEALERSHIP, THE TECHNICIAN SAID NO ERROR CODE AND THEREFORE NO PROBLEM WITH THE CAR. TODAY (SUNDAY), MY CAR STALLED AGAIN, THIS TIME I WAS DRIVING 20 MPH, THE CAR STARTED BACK UP. WHAT IS CAUSING THIS? I HAVE SMALL CHILDREN RIDING WITH ME! PLEASE GIVE ME SOME INFORMATION ABOUT THIS! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011110March 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED WITHOUT WARNING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010121March 7, 2003
SUSPENSION
THE ENGINEERING OF THE SUSPENSION IS SUCH THAT THE TRUCK IS UNSAFE TO DRIVE ON ANYTHING BUT A STRAIGHT PERFECTLY SMOOTH ROAD. ANY DIPS, BUMPS, OR CURVES MAY CAUSE LOSS OF CONTROL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010075March 6, 2003
STRUCTURE:BODY:DOOR
THE PASSENGER DOOR HANDLE WAS REPLACED 4 TIMES, THE MECHANIC STATED THE GEAR INSIDE HANDLE WAS MADE OF PLASTIC AND WOULD CONTINUE TO BREAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009296March 6, 2003
AIR BAGS:FRONTAL
CONSUMER LOSS CONTROL OF THE VEHICLE WHICH RESULTED IN AN ACCIDENT, AND THE AIR BAGS FAILED TO DEPLOY, CONSUMER WAS INJURED.*AK *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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