Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10021670May 28, 2003
AIR BAGS:FRONTAL
AIR BAG SERVICED 3X, BUT AIR BAG LIGHT CONTINUED TO ILLUMINATE. DEALER REPAIRED A LOOSE WIRE CONNECTION, DELETED A CODE IN HISTORY AND REPAIRED THE PASSENGER SIDE WIRING HARNESS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019230May 24, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
1. ENGINE STALLS ERRATICALLY WHEN UNDER ACCELERATION IE: WHEN ENTERING FREEWAY, ETC. FORD ACKNOWLEDGES THE PROBLEM, STATES DOES NOT KNOW HOW TO FIX IT. 2. BRAKE FAILURE IN STOP AND GO TRAFFIC. VEHICLES CURRENTLY HAS LESS THAN 10,000 MILES ON THEM. BOTH HAVE SAME PROBLEMS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019119May 22, 2003
AIR BAGS
AIRBAG LIGHT WAS STAYING ON. DEALERSHIP STATES THEY DEACTIVATED THE AIRBAG SYSTEM AS THEY INDICATE NO REPAIR IS AVAILABLE AT THIS TIME. THE CONNECTOR IS GETTING MOVED AROUND AND THE PINS ARE BEING SPREAD CAUSING POOR CONTACT DRIVERS SIDE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019068May 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 EB EXPLORER IN JULY 2002 AND HAVE BEEN HAVING CHRONIC TRANSMISSION PROBLEMS SINCE OCT/NOV 2002. THE TRANSMISSION SHIFTS BETWEEN 2-3 AND 3-4 ARE ROUGH AND IT JERKS INTO GEAR. THE FIRST TIME INTO THE DEALER, THEY "VERIFIED" MY CONCERN AND DID ABOUT $1,000 IN REPAIRS. IT WAS OK FOR ABOUT 3 WEEKS AND STARTED AGAIN. IT HAS GRADUALLY GOTTEN WORSE, AND THE DEALER CLAIMS THEY CAN NOT FIND A PROBLEM. THEY HAVE UPDATED AND REPROGRAMMED THE SYSTEM MANY TIMES, AND NOTHING HELPS. I AM NOW ON MY THIRD TRIP TO THE DEALER FOR THIS. WITH ALL OF THE COMPLAINTS AND FORD'S SERVICE BULLETINS THAT LIST THE EXACT PROBLEMS I AM HAVING, I DO NOT UNDERSTAND WHY FORD IS NOT DOING SOMETHING ABOUT THIS!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018893May 18, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 SPORT TRAC, AT ABOUT 46000 MILES MI TRANSMISSION STARTED TO MISS SHIFTS FROM 2ND TO 3RD GEAR, IT TOOK ABOUT 3 TO 4 SECONDS FOR THE TRANSMISSION TO GET INTO THE NEXT GEAR, SO I TOOK IT TO THE DEALER WHERE I USUALLY HAVE THE TRUCK SERVICED THINKING THAT IT JUST NEEDED A FLUID CHECK DUE TO THE FACT THEY PERFORMED A TRANSMISSION FLUID CHANGE AT ABOUT 30000. WHEN I WENT BACK TO THE DEALER I WAS ADVISED THAT THE TRANSMISSION HAD A PROBLEM ON THE FLUID LINES AND THE TRANSMISSION HAD TO BE TAKEN OUT TO BE REBUILT, SO I ASKED WHY WAS THIS HAPPENING AND THEY STATED THAT THERE WAS A PROBLEM WITH THE GASKETS BEEN WORN OUT INSIDE THE TRANSMISSION. BUT THEY COULDN'T SPECIFY IF THIS WAS A FACTORY PROBLEM OR A OWNER ABUSE PROBLEM, SO WHEN I ASKED IF THERE WAS A TRANSMISSION RECALL BY THE MANUFACTURER (FORD) ON THIS TYPE OF TRUCKS THE ANSWER WAS NO. THEN I WAS ADVISED THAT MY TRUCK WAS OUT OF FACTORY WARRANTY WHICH IS 3 YEARS OR 36000 MILES AND IF I WANTED TO HAVE THE JOB DONE IT HAD TO BE SELF FINANCED, SO I ASKED FOR AN ESTIMATE WHICH WAS ABOUT 18 HOURS LABOR @ $100 P/H AND $500 IN PARTS TOTALING $2300 AND FINALLY AFTER CALLING FORD AND COMPLAINING ABOUT THIS $30000 TRUCK HAVING A FAULTY TRANSMISSION AND GETTING A "YOUR TRUCK IS OUT OF WARRANTY, AND WE DON'T HAVE ANY OTHER TRUCKS WITH THE SAME PROBLEM" I FINALLY PAID THE REPAIRS OUT OF MY POCKET WHICH I PERSONALLY THINK SHOULD NOT BE HAPPENING ON A ALMOST BRAND NEW TRUCK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018812May 16, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
HATCH WINDOW EXPLODED AND SHATTERED UPON ROUTINE CLOSING. HAD CAR INTO DEALER 3 PREVIOUS TIMES TO REPAIR HATCH, THE STRUT HAD BROKE OFF ON THE LEFT SIDE EACH TIME. EACH TIME THEY REPAIRED OR REPLACED THE STRUT AND SAID IT WOULD BE FINE. THIS TIME THE STRUT DID NOT JUST BREAK OFF THE WHOLE WINDOW EXPLODED AND LEFT CUTS ON THE CONSUMERS HANDS AS WELL AS GLASS IN HER MOUTH AND ON HER HEAD. *NLM PE04045.PCO DOB IS 06/02_061704_JF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10018364May 7, 2003
SUSPENSION:FRONT:STABILIZER BAR
DEFECTIVE 2002 FORD EXPLORER FRONT STABILIZER BAR - SINCE I HAVE PURCHASED THIS VEHICLE, THE FRONT STABILIZER BAR HAS BEEN REPLACED TWICE, FIRST ON 4/15/02, AND AGAIN ON 5/6/03. I HAVE NOTICED THAT NHTSA HAS ASKED FORD TO RECALL EARLIER MODELS OF THIS VEHICLE FOR THIS SAME DEFECT, AND I AM CONCERNED THIS COULD BE A SAFETY ISSUE, ALTHOUGH THE SERVICING DEALER HAS NOT INDICATED IT COULD BE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019364May 7, 2003
SUSPENSION:REAR
WHILE DRIVING 45 MPH THE RIGHT REAR WHEEL LOCKED UP. THE DEALER WAS NOTIFIED AND SAID THE WHEEL BEARING SEIZED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017082May 5, 2003
UNKNOWN OR OTHER
REAR WINDOW/HATCH, INCLUDING HYDRAULICS AND STEEL FRAME EXPLODED WHILE I WAS DRIVING MY 2002 FORD EXPLORER. GLASS AND DEBRIS FLEW ABOUT 15' BEHIND MY CAR AND WAS ALL THE WAY UP TO THE FRONT SEATS. THANKFULLY I WAS ALONE IN THE VEHICLE. SOMEONE SITTING IN THE MIDDLE OR BACK SEATS WOULD HAVE BEEN HURT. A BABY IN A REAR-FACING CAR SEAT MIGHT HAVE BEEN BLINDED, OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016772April 30, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
I'VE HAD TWO INCIDENTS WHERE THE LEFT REAR BRAKES HAS LOCKED UP: FIRST, AFTER ENTERING PARKING GARAGE FROM SNOW COVERED STREETS 02/21/03. SECOND, MAKING A LEFT TURN FROM A COMPLETE STOP WHILE RAINING. LOSES TRACTION OVER BUMPY ROAD ARES AND DIPS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10016540April 26, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH, ELECTRICAL SYSTEM:IGNITION:SWITCH, ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE HAD MY VEHICLE INTO THE FORD DEALER FOR THE SAME PROBLEM AT LEAST 4 TIMES WITH NO SUCCESS IT IS STILL UNDER MANUFACTURER WARRANTY AND IS A 2002 FORD EXPLORER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016468April 24, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 FORD EXPLORER SOMETIMES STALLS WHEN STARTING MY VEHICLE. IT HAS ALSO HESITATED AND ACTS LIKE IT IS STALLING WHEN DRIVING. THIS HAS HAPPENED ON MORE THAN ONE OCCASION, I HAVE ALMOST BEEN HIT FROM THE SIDE WITH 4 SMALL CHILDREN IN MY CAR WHEN IT HAS DECIDED TO HESITATE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017361April 22, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE VEHICLE WAS ON ITS FOURTH REPAIR FOR REAR THE GLASS LIFT GATE, THE BRACKET DOOR FAILED TO STAY UP. *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017362April 22, 2003
AIR BAGS
THE AIR BAG LIGHT ILLUMINATED ON THE DASH BOARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014527April 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION ON 2002 FORD EXPLORER 4.0 LITER SLIPS AND OR JERKS AT TIMES. AT TIMES UPON ENTERING A INTERSECTION THE TRANSMISSION WILL SLIP AND THEN SEVERAL SECONDS LATER THE TRANSMISSION WILL JERK INTO GEAR. ON 03/04/03 WE HAD A CLOSE CALL UPON ENTERING THE INTERSECTION WHEN THIS SITUATION OCCURRED. THIS PROBLEM CONTINUES IN SPITE OF TAKING THE VEHICLE INTO FORD NUMEROUS TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015983April 16, 2003
POWER TRAIN
THE VEHICLE ROLLED BACK, WHEN THE CONSUMER TOOK HIS FOOT OFF THE BRAKE. THE VEHICLE DID NOT STOP ROLLING UNTIL THE CONSUMER PLACED HIS FOOT BACK ON THE BRAKE. THE TRANSMISSION WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015770April 14, 2003
ENGINE AND ENGINE COOLING:ENGINE
INTERMITTENTLY THE VEHICLE MISFIRED, IDLED ROUGH AND THEN VIBRATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015831April 14, 2003
VEHICLE SPEED CONTROL
WHEN THE BRAKES WERE APPLIED, THE VEHICLE SURGED FOWARD INTO ONCOMING TRAFFIC. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014386April 14, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, SUSPENSION
TWO PROBLEMS. THERE IS A STRONG ROTTEN EGG SMELL IN MY EXPLORER. I HAD THE VEHICLE CHECKED WHILE UNDER WARRANTY, BUT WAS TOLD THERE WAS NO PROBLEM. SINCE THE WARRANTY EXPIRED THE SMELL HAS BECOME STRONGER. I HAD IT CHECKED, AND THE FORD SERVICE DEPARTMENT SAID IT WOULD COST $600 TO REPAIR. THE OTHER IS A SHIMMY AT 40 MILES PER HOUR. THE SERVICE DEPARTMENT JUST ROTATED AND BALANCED MY TIRES. I HAD THIS DONE A MONTH EARLIER AND IT DID NOT SOLVE THE PROBLEM. THE VEHICLE STILL SHIMMIES BADLY AT 40 MPH. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015263April 7, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, SUSPENSION, ELECTRICAL SYSTEM:IGNITION:SWITCH
THE VEHICLE'S TAILGATE GLASS EXPLODED WHILE THE CONSUMER ATTEMPTED TO CLOSE IT. THE DEALER WAS NOTIFIED. *NLM BROKEN LIFTGATE GLASS AND WIPER MOTOR AND ARM WERE REPLACED. THERE WERE SQUEAKS WHEN GOING OVER BUMPS. SWAY BAR BUSHINGS REPLACED. IGNITION SWITCH HARD TO INSERT KEY AT TIMES. CYLINDER AND TUMBLER REKEYED. BOTTOM DOOR MOLDING (PASSENGER SIDE) PEELING OFF. RUBBER GROMMET ON ANTENNA BASE OFF. RESECURED RUBBER GROMMET FOR ANTENNA BASE. *TT PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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