Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10039115September 18, 2003
ENGINE AND ENGINE COOLING:ENGINE
4405 MILES, 9:05 A.M., SEPTEMBER 1, 2002, CAR STALLED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039116September 18, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE STALLED AT 4683 MILES ON THE ODOMETER. DATE: 7 OCTOBER 2002. I NOTED THAT IT NOW IDLES AT 600 RPM. I DON'T KNOW WHAT THAT MEANS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040156September 16, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
VEHICLE'S HATCHBACK GLASS SHATTERED.*MR TWO INCIDENTS OCCURRED WHERE THE CONSUMERS HATCH BACK GLASS SHATTERED.THE DEALERSHIP REPAIRED THEM TWICE BUT THE CONSUMER FEELS THAT THERE IS DEFINITELY SOMETHING DEFECTIVE IN THE MANUFACTURE OF THE HATCHBACK DOOR/GLASS. AND MAYBE MEASURES NEED TO BE TAKEN FOR A RECALL ISSUED. *CB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040105September 16, 2003
SUSPENSION
STEERING WHEEL VIBRATED WHILE DRIVING AT HIGHWAY SPEEDS. DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT WAS NOT ABLE TO REMEDY THE PROBLEM. DEALER DID NOT INFORM THE CONSUMER OF THE REPAIRS THAT WERE MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039997September 15, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING, AND AFTER SETTING THE CRUISE CONTROL, VEHICLE WOULD ACCELERATE BEYOND THE SET SPEED. PROBLEM OCCURRED FIVE TIMES. MANUFACTURER AND THE DEALER HAD BEEN INFORMED OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029772September 15, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER STATED AFTER HER HUSBAND HAD DRIVEN FORD EXPLORER FOR ABOUT A HALF HOUR, PARKED/ WENT IN THE HOUSE AND ATE, THEN DECIDED TO GO BACK OUT AND UNLOAD THE STUFF HE HAD IN THE TRUCK. WINDOW IN THE BACK EXPLODED. WINDOW EXPLODED WHILE HE WAS CLOSING IT. ALSO, FRAME WAS ALSO BLOWN OUT. SHE STATED THAT HER HUSBAND FORTUNATELY WAS NOT HURT ALTHOUGH HE DID GET GLASS INTO HIS FACE AND HAIR. *AK THE LIFT GATE GLASS EXPLODED WHILE PARKED IN THE GARAGE AND DAMAGED THE LIFT GATE AND BUMPER COVER. *SCC PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038694September 11, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OWN A 2002 FORD EXPLORER. THIS MORNING MY WIFE OPENED THE TOP PORTION OF THE REAR TAIL GATE, AS SHE CLOSED IT, THE GLASS SHATTERED GIVING HER MINOR CUTS ON BOTH ARMS. THE OUTDOOR TEMPERATURE WAS 62 DEGREES F AND SUNNY. THERE WAS NO EVIDENCE OF TAMPERING. I'VE TRIED TO CONTACT FORD REPS AND HAVE HAD NO LUCK!! PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038648September 10, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN MOVING THE DRIVE SELECTOR FROM PARK TO REVERSE, OFTEN THERE IS A LONG DELAY BEFORE THE GEAR ENGAGES. WHEN IT ENGAGES, THE TRANSMISSION MAKES A LOUD BANG AND THE VEHICLE LUNGES BACKWARD AT HIHG SPEED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038659September 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS SYSTEM IS DEFECTIVE ON 2002 EXPLORERS. ABS LIGHT CAME ON MANY MANY TIMES WITHIN A 1 YEAR SPAN SINCE I BOUGHT THE VEHICLE NEW. TOOK THE VEHICLE TO THE DEALER 3 TIMES AND THEY STATED THE FAULT WAS FROM THE REAR SPEED SENSOR ASSEMBLY AND REPLACED IT EVERY TIME. *AK OTHER PROBLEMS ENCOUNTER INCLUDE HOSE DISCONNECT ON REAR WASHER (REPAIRED BY DEARLER), CRACKED THIRD BRAKE LIGHT (REPLACED BY DEALER), DEFECTIVE REAR VIEW MIRROR (3 INCIDENTS, EVENTUALLY REPLACED IT MYSELF WITH AN AFTERMARKET PART), REAR SEAT BELT WOULD NOT STAY BUCKLED (ASSEMBLY REPLACED BY DEALER), CLIMATE CONTROL LEAK TO LOWER EVEN IF SET TO UPPER VENT (DESIGN FLAW, DEALER STATED THIS WAS NORMAL), STEREO WILL INTERMITTENTLY NOT TURN ON (CANNOT GET DEALER TO VERIFY), BRAKE PETAL LOCATION RELATIVE TO ACCELARATOR PETAL CAUSES UNDUE STRAIN ON LEG, FLOOR VENT EXPELLS HOT AIR DIRECTLY AT CALF, FIT AND FINISH IS HORRIBLE ON A $30K+ VEHICLE! I HAVE NO CONFIDENCE IN FORD'S PRODUCT OR THERE SERVICE NETWORK. I CAN SAFELY SAY THIS WILL BE THE LAST FORD I WILL EVER BUY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039710September 10, 2003
SEATS
DRIVER'S SIDE SEAT BACK AND SEAT WERE NOT ATTACHED. DRIVER HAD TO CONNECT THE SEAT TO THE BACK UPON ENTRY. DEALER SAID THAT BOLT ATTACHED TO THE SEAT BACK FRAME FRACTURED. THIS COULD CAUSE AN ACCIDENT IF DRIVER LOST STEERING CONTROL OR TOOK FOOT OF PEDAL WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037523September 9, 2003
STRUCTURE
WHEN DRIVING MY 2002 EXPLORER, THE CABIN HAS A POUNDING SOUND WHEN DRIVING OVER ANY UNEVEN SURFACE, JUST LIKE A BOOMING STEREO. IT DOESN'T EVEVN HAVE TO BE A LARGE BUMP OR BUMPS. AFTER ABOUT 5 MINUTES OF THIS NOISE, I END UP GETTING A HEADACHE. THIS HAS NEVER HAPPENED BEFORE IN ANY OTHER VEHICLE. I CAN ATTACH A LETTER I SENT TO FORD WITH NO REPLY. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10038401September 8, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON TWO OCCASIONS THE HYDRAULIC CYLINDER THAT SUPPORTED REAR WINDOW SLIPPED OUT OF THE BRACKET THAT WAS DESIGNED TO SECURE IT. THE THIRD TIME THE INCIDENT OCCURRED THE CYLINDER POPPED OUT OF THE BRACKET AND SHATTERED THE WINDOW. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037468September 8, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
VEHICLE PURCHASED NEW, HAD A PINION NOICE IN REAR DIFFERENTIAL SINCE PURCHASED. DEALER CHANGED REAR DIFFERENTIAL AND A WEEK LATER IT DEVELOPED A LEAK DUE TO BLOWN AXLE SEAL. REAR DIFFERENTIAL THEN DEVELOPED A NOISE WHEN ACCELERATING INTO A TURN FROM A STOPED POSITION. DEALER ADDED AN ADDITIVE TO REAR FOR LIMITED SLIP UNIT. NOISE IS STILL THERE ON TURNS BUT IS VERY LIGHT. ALL THIS HAS OCCURED SINCE PURCHASED NEW AND 14,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038211September 4, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHEN LOWERING THE LIFTGATE REAR WINDOW EXPLODED.*AK PE04045.PCO DOB IS 11/01_061604_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029973September 4, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR LIFTGATE WINDOW SHATTERED INTO PIECES. *AK CONSUMER REACHED TO CLOSE THE WINDOW AND IT MOVED APPROX. SIX INCHES WHEN IT SHATTERED. *PH *JB PE04045.PCO GLASS SHATTERED WHEN CLOSING. WILL CK. DOB AND DESIGN VERSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037110September 3, 2003
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVESHAFT AREA/REAR NOISE-SINGING/HUM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037975September 2, 2003
SUSPENSION
WHILE TURNING AROUND CORNERS VEHICLE WOULD SHAKE, MAKING IT DIFFICULT FOR CONSUMER TO CONTROL THE VEHICLE. DRIVER HAD CONTACTED DEALER ON THREE SEPARATE OCCASIONS, AND PROBLEM WAS STILL RECURRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037043September 2, 2003
SUSPENSION:REAR:AXLE:SPINDLE, SUSPENSION:REAR
WHILE DRIVING (65 MPH) ON I 95 THROUGH RICHMOND VIRGINIA, AT 12:30 AFTER MIDNIGHT, MY 2002 FORD EXPLORER (62,000 MILES) DEVELOPED A VIBRATION. I MADE IT TO THE FORD DEALER AND LEFT IT FOR REPAIRS. THE REAR END BEARING, AXLE SHAFT, CV JOINT FAILED. FOUR (4) DAYS LATER I WAS ON THE ROAD. IT WAS A VERY FRIGHTENING EXPERIENCE. FORD WOULD NOT ACCEPT RESPONSIBILITY. THERE IS NO MAINTENANCE ON THE REAR AXLE BEARINGS. THIS IS A NEW DESIGN AND I BOUGHT AN EARLY UNIT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032151September 2, 2003
SUSPENSION
THE VEHICLE WAS HARD TO STEER AND CONTROL WHEN IT WAS DRIVEN AT SPEEDS AT AR OVER 70 MPH. THE TECHNICIAN NOTICED THAT THE REAR SWAY BAR LINKS WERE WORN. THE TECHNICIAN REPLACED THE REAR SWAY BARS, REAR SPRINGS AND REAR SHOCKS. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030131September 2, 2003
FUEL SYSTEM, OTHER
WHILE DRIVING VEHICLE DIES OUT, BUT WILL RESTART. TOOK VEHICLE TO DEALER, AND THE DEALER REPROGRAMMED THE FUEL SYSTEM. *AK THE FIRST TWO FAILURE, THE VEHICLE STARTED UP IN 3 TO 5 MIN. THE THIRD FAILURE, THE MOST SERIOUS, IT TOOK APPROX. 10 MIN. TO START IN HEAVY TRAFFIC. CONSUMER TOOK TO DEALER. TWO MONTHS LATER, VEHICLE QUIT RUNNING AT 45 MPH. CONSUMER LIMPED HOME AT 5 MPH, LET IDLE FOR 10 MIN. THEN IT RAN FINE AGAIN. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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