Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10042933October 15, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A 2002 EXPLORER NEW AND HAVE HAD THIS VEHICLE IN TO DEALER TWICE WITH SAME COMPLAINTS. VEHICLE GOES INTO NEUTRAL WHILE IN DRIVE AND BACK INTO DRIVE WITH A LOUD BANG AND CLUNG. VEHICLE ALSO TAKES ABOUT 30 SECONDS TO GO INTO GEAR FROM PARK TO DRIVE OR REVERSE AND ALSO A LOUD BANG & CLUNG WHEN IT FINALLY DOES GO IN. THERE IS ALSO A LOUD WHINING SOUND ON THE HIGHWAY AT HIGHER SPEEDS. DEALER EACH TIME SAYS THEY CAN NOT FIND ANYTHING WRONG WITH VEHICLE AND UNLESS THEY CAN DUPLICATE THE PROBLEM THEY CLAIM THEY CANNOT FIX. IT DOES NOT MATTER THAT IT HAS BEEN HAPPENING WHILE I DRIVE IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042982October 15, 2003
AIR BAGS, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
ANTI-LOCK BRAKE LIGHT COMES ON AND YOU LOSE ANTI-LOCK BRAKES. THE BRAKE PEDAL PUSHES TO FLOOR WAS REPAIRED 4 TIMES ALREADY. IN ADDITION, THE AIRBAG IS NOT OPERATING, 2002 FORD EXPLORER XLS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042869October 14, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE PASSENGER SIDE SEAT ROCKS BACK AND FORTH WHILE DRIVING. CONSUMER BELIEVES SOME BOLTS ARE LOOSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044102October 12, 2003
TIRES
TIRE BLOW OUT ON 2002 FORD EXPLORER. *MR FORD REFUSED TO REIMBURSE THE CONSUMER FOR THE TIRE BLOW OUT ALONG WITH THE BODY DAMAGE THAT OCCURRED DUE TO THE INCIDENT. THE CONSUMER REQUESTED REIMBURSEMENT. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044245October 12, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PROBLEMS WITH REAR WINDOW HATCH.*MR THE RIGHT AND LEFT REAR GLASS LIFT STICKS WERE REPLACED. THE REAR WINDOW FELL OUT WHEN IT WAS OPENED.*TS *JB PE04045.PCO PURCHASED 03/02. DOB 02/02, OLD STYLE DESIGN (THROUGH GLASS) STRUTS FELL/DETACHED (MOUNT ROTATED AND STRUT DETACHED) AND THEN FELL ON HER HEAD (BRUISE, HEADACHE). RECEIVED EMER. MED ATTANTION. DATE WAS 7/24/2003. FINALLY REPLACED ENTIRE GLASS ASSEMBLY (GLASS, WIPER MOTOR, TRIM, STRUT)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10041531October 9, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TRAILER TOWING WIRING IS FUSED AT 40 AMPS TO THE TRAILER PLUG. A SHORT IN THE SIGNAL WIRING CAUSED THE TRAILER WIRING INSULATION TO MELT OFF BEFORE THE FUSE BLEW. I WAS FORTUNATE TO HAVE IT HAPPEN WITH MY BOAT TRAILER WHERE THE WIRING IS ENCLOSED IN THE IRON CHANNEL OF THE TRAILER. HAD THIS BEEN A CAMPER, IT COULD HAVE CAUSED A FIRE. THE WIRES GOING TO THE TRAILER PLUG SHOULD BE FUSED AT 7.5 AMPS AS IN PREVIOUS MODEL EXPLORERS. SEE THE EMAIL I RECENTLY COPIED YOUR DEPARTMENT FOR FULL EXPLANATION OF THIS INCIDENT. THIS PROBLEM EXISTS IN THE 2002 AND 2003 EXPLORERS AND POSSIBLE OTHER FORD PRODUCTS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038126October 8, 2003
POWER TRAIN
THE STATED THE VEHICLE FELT AS THOUGH IT WAS GOING TO SHUT DOWN, AS IF THE TRANSMISSION WAS FAILING. AS DAYS WENT BY THE OVERDRIVE LIGHT STARTED TO BLINK DAYS LATER THE VEHICLE MADE A SUDDEN HALT IN THE MIDDLE OF THE ROAD, THE CONSUMER TURNED THE ENGINE OFF AND BACK ON, IT RAN FOR AWHILE AND THEN STOPPED AGAIN. *AK *JB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042462October 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING APPROXIMATELY 35 MPH TRANSMISSION LOCKED UP IN 2ND OR 3RD GEAR. HAD TO MOVE VEHICLE TO SIDE OF ROAD, AND THEN HAD IT TOWED TO DEALERSHIP. MECHANIC CHECKED THE VEHICLE OVER AND COULD NOT RESOLVE THE LOCKED GEAR PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042197October 2, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER CALLED COMPLAINING ABOUT STALLING PROBLEMS. VEHICLE COMPLETELY SHUT DOWN MORE THAN A DOZEN TIMES WHILE DRIVING AT MORE THAN 40 MPH. MANUFACTURER WAS CONTACTED AND STATED THAT THIS WAS THE FIRST TIME THAT THEY HEARD OF THIS PROBLEM. DEALER WAS CONTACTED, AND VEHICLE HAD BEEN AT THE DEALER FOUR DIFFERENT TIMES, AND THEY STILL COULDN'T FIND WHAT WAS WRONG WITH THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041113October 2, 2003
STRUCTURE:BODY
SEATS ARE RUSTED UNDERNEATH, UNDER DASH METAL RUSTING. CONTACTED LOCAL DEALER WHERE PURCHASED, SAID THEY CONTACTED FORD, CONDITION NORMAL. I CONTACTED FORD, SAME ANSWER. CONCERN IS RUST IS A NEVER ENDING CONDITION AND IN TIME (WHAT EVER IT MAY BE) WILL CAUSE FAILURE. HAVING PAID QUITE A LARGE AMOUNT OF MONEY FOR VEHICLE, I FIND IT HARD TO UNDERSTAND THAT THIS PRACTICE IS SAFE AND NOT A CONCERN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034333October 1, 2003
VISIBILITY:GLASS, SIDE/REAR
WHEN THE CONSUMER OPENED THE HATCHBACK THE GLASS PORTION OF THE HATCH DETACHED FROM THE BACK OF THE TRUCK. THE DEALERSHIP INDICATED THAT STRESS CRACKS IN THE PANEL UNDERNEATH THE WINDOW CAUSED THE FAILURE. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034414October 1, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, VISIBILITY:GLASS, SIDE/REAR
CONSUMER STATED THAT WHILE MAKING A LEFT TURN HE HEARD A LOUD HUMMING NOISE AND HAD DIFFICULTY TURNING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN INDICATED THAT THE POWER STEERING ROD FAILED. THIS PROBLEM OCCURRED IN JULY. IN AUGUST THE CONSUMER MADE A TURN AND THE VEHICLE SHUT OFF IN THE MIDDLE OF AN INTERSECTION WHICH CAUSED THE STEERING WHEEL TO LOCK UP. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE GLASS IN THE REAR HATCH RATTLED. THE VEHICLE WAS PURCHASED NEW AND THE CONSUMER BELIEVES IT SHOULD NOT BE EXPERIENCING THESE TYPES OF PROBLEMS. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041969September 30, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED WHEN DEPRESSING THE BRAKES BRAKE PEDAL TRAVELED TO THE FLOORBOARD, CAUSING VEHICLE TO VIBRATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041833September 29, 2003
SEATS
DRIVER SIDE SEAT BOTTOM CRACKED AND THE BACK BROKE WITHOUT VEHICLE BEING IMPACTED OR EXCESSIVE FORCE BEING APPLIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040915September 29, 2003
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
MY 2002 FORD EXPLORER HAD IT'S REAR GLASS FALL OFF WHEN I ATTEMPTED TO OPEN IT 2 DAYS AGO. I CALLED FORD AND THEY SOUNDED SURPRISED. I CALLED THEM BACK WITH THE INFORMATION ABOUT THE 50,000+ VEHICLES RECALLED FOR THIS AND THEY REMAIN UNIMPRESSED. I'M LOOKING FOR SOME HELP. I CALLED WINCHESTER FORD, (WINCHESTER VA) 540 667 4434. ANY HELP WOULD BE APPRECIATED. THANKS VERY MUCH, BEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039575September 26, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
BRAKING FAILURE. SOFT PEDAL. ENTIRE VEHICLE APPEARS TO BE UNDER BRAKED. MULTIPLE ABS SYSTEMS FAILURE. REAR WHEEL LOCK UP AND DRAG. WATER ENTERING CONNECTOR FOR ABS WHEEL SENSOR AT DIFFERENTIAL. WATER ENTERING DIFFERENTIAL. COMPLETE DENIAL BY FORD MOTOR COMPANY SITUATION HAS POTENTIAL FOR INJURY. CAVALIER AND ARROGANT ATTITUDE OF FORD MOTOR COMPANY CUSTOMER SERVICE CENTER. ACTUALLY TOLD ME NOT TO WRITE THEM ANY MORE ABOUT THE PROBLEM. DEALER HAS DONE ALL IT CAN AND CONTINUES TO REPLACE PARTS. DEALER AGREES FORD HAS SOMETHING TO HIDE. DEALER CONFIRMS A VERY HIGH FAILURE RATE SPECIFIC TO WET CLIMATES AND THE PACIFIC NORTHWEST. THE ONLY GOOD NEWS DEALERS IN THE AREA STOCK LARGE QUANTITIES OF REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039552September 25, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS WHEN STOPPED AT A INTERSECTION OR STOPLIGHT. SOMETIMES THE VEHICLE WILL STALL. THE DEALER HAS STATED THEY COULD NOTREPRODUCE THE PROBLEM DURING AND AFTER THE WARRANTY PERIOD. I HAVE FILED SAFETY COMPLAINT WITH FORD MOTOR COMPANY CONSUMER RELATIONS AND THE DEALER HAS ATTEMPTED TO REPAIR WITHOUT SUCCESS. THE DELAY IN THE TRANSMISSION ENGAGING IS A SAFETY HAZARD SINCE THE DELAY IN PULLING OUT INTO TRAFFIC COULD RESULT IN A SERIOUS ACCIDENT. THE PROBLEM IS BECOMING MORE FREQUENT, ALMOST DAILY OCCURENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040657September 23, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
DRIVER REAR TIRE SEPARATED FROM VEHICLE.*MR THE FAILURE WAS THE RESULT OF THE LUG NUT BREAKING. THE VEHICLE SUSTAINED A DENT HUB CAP, AND LIGHT DAMAGE TO THE LEFT REAR BUMPER AND PANEL. *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040460September 23, 2003
SEATS:FRONT ASSEMBLY:RECLINER
CONSUMER RECEIVED RECALL# 03V281000 NOTICE CONCERNING HIGH BACK SEATS. CONSUMER TOOK THE VEHICLE TO THE DEALER WHO KEPT THE VEHICLE ALL DAY. UPON RETURNING TO DEALER TO PICK UP VEHICLE CONSUMER REALIZED THAT DEALER DID NO REPAIRS BECAUSE THE PARTS WERE NOT AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039112September 18, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
FORD EXPLORER SPORT TRAC, 2002. AT 4,122 MI BATTERY LIGHT FLASHED THREE TIMES, AND TRUCK NEARLY STALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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