Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10104741December 29, 2004
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
LEFT TURN SIGNAL INOPERABLE AT TIMES. BULB REPLACED BUT DID NOT HELP. DEALERSHIP DETERMINED THAT CONNECTOR @ MULTI-FUNCTION SWITCH DID NOT KEEP GOOD CONNECTION IN STEERING COLUMN. UNIT IS 2002 MODEL WITH LESS THAN 45,000 MILES. COST OF REPAIR EXCESSIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105429December 28, 2004
PARKING BRAKE
THE CONSUMER IS EXPERIENCING A PROBLEM WITH THE EMERGENCY BRAKES. WHEN THE VEHICLE IS PARKED FOR AN EXTENDED PERIOD OF TIME, THE EMERGENCY BRAKE CREATES CONDENSATION ON THE BRAKE AND THE DRIVER MUST INCREASE THE THROTTLE BEFORE THE EMERGENCY BRAKE WILL RELEASE. THE OWNER CONTACTED THE MANUFACTURER AND WAS TOLD "THAT WAS THE WAY IT WAS DESIG NED TO FUNCTION AND THERE IS NOTHING THEY WILL DO. *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104635December 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
HAD TROUBLE SHIFTING COLUMN SHIFT & THEN IT BROKE OFF IN MY HAND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105451December 28, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE CONSUMER CAME TO A STOP AT A RED LIGHT. WHEN HE PULLED OFF, THE ACCELERATOR PEDAL JAMMED DOWN TO THE FLOOR. THE CONSUMER HAD TO PHYSICALLY PULL THE GAS PEDAL UP WITH HANDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105331December 27, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NO PARTS WERE AVAILABLE FOR RECALL 04S20 REPAIRS CONCERNING LIFTGATE WINDOW. DEALERSHIP WAS CONTACTED. FAMILY FORD 973-347-5379. *AK RECALL CAMPAIGN; NHTSA CAMPAIGN ID NUMBER : 04V442000. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105350December 27, 2004
AIR BAGS:SIDE/WINDOW
WHEN ATTEMPTING TO START THE VEHICLE PASSENGER'S SIDE AIR BAG DEPLOYED, THEN EXPLODED INADVERTENTLY. AS A RESULT, THE STEERING WHEEL CAUGHT ON FIRE. VEHICLE REMAINED IN A GARAGE WHERE THE INCIDENT OCCURRED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10105357December 27, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE THE VEHICLE WAS PARKED CONSUMER WAS CLOSING THE REAR HATCH AND THE ENTIRE WINDOW SHATTERED. CONSUMER CONTACTED THE MANUFACTURER, AND ALTHOUGH THE BALL AND SOCKET JOINT TO THE HATCH WINDOW WAS RECALLED, MANUFACTURER REFUSED TO ASSIST CONSUMER UNLESS A WAIVER WAS SIGNED SO THAT CONSUMER WILL NOT SUE THE MANUFACTURER. CONSUMER REFUSED TO SIGN WAIVER, BUT WOULD ONLY LIKE TO GET THE DEFECT REPAIRED. THIS OCCURRED PRIOR TO CONSUMER RECEIVING NOTIFICATION NOT TO OPEN THE HATCH AFTER THIS DEFECT HAPPENED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10104605December 27, 2004
STEERING:COLUMN, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHEN SHIFTING FROM DRIVE TO PARK COLUMN SHIFT LEVER WOULD GET STUCK. UPON A STALLING ,, WHEN SHIFTING FROM DRIVE INTO PARK TO RESTART THE CAR, COLUMN SHIFT LEVER BROKE OFF RESULTING IN BEING UNABLE USE THE VEHICLE WHILE IN A PARKING LOT AT NIGHT WITH SMALL CHILDREN IN THE CAR. VEHICLE TOWED TO DEALER, WHERE WE WERE TOLD THE WHOLE STEERING COLUMN NEEDED TO BE REPLACED AT AN ESTIMATE OF $747.00 FOR A THREE YEAR OLD VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104608December 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSIONS PROBLEM, BEEN TO TWO DEALERS, AND CANT FIX THE PROBLEM. FORD WIL NOT HELP. I FIRST WENT IN BEFORE MY 3-36 WAS UP NOW IM 45 DAYS OVER AND THEY WON'T PAY . IT MISSES UNDER A LOAD AND WHEN PASSING OTHER CARS FEELS VERY UNSAFE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104441December 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
I WAS DRIVING,WHEN I HEARD A LOUD NOISE COMMING FROM UNDERNEATH MY FORD EXPLORER.I THOUGHT FOR A SECOND OR TWO,THAT I HAD RAN OVER SOMETHING IN THE STREET.THE VEHICLE,SLOWED.WHEN I STOPPED FOR THE TRAFFIC LIGHT,IT WOULD NOT MOVE.THE OD OFF LIGHT WAS FLASHING.THE ONLY WAY I COULD MOVE THE TRUCK WAS IN NEUTRAL.I HAD THE TRUCK TOWED TO JOE RIZZA FORD IN N.RIVERSIDE,IL.THEY TOLD ME THAT THE TRANSMISSION HAD TO BE REPLACED.I PURCHASED THIS TRUCK FROM RIZZA NEW ON 09/11/01.59,000 MILES WAS ON THE SPEDOMETER.I BELIEVE THE TRANSMISSION WAS DEFECTIVE.I WAS TOLD IT WOULD COST ME $3,400.00 TO GET IT REPLACED.I HAD NO CHOICE BUT TO GO FURTHER IN DEBT AND BUY ANOTHER VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104457December 24, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE PANEL ON THE REAR LIFTGATE WHICH CONTAINS THE FORD EMBLEM CRACKED FOR NO REASON AND I WAS INFORMED BY 2 DEALERSHIPS THAT IT HAS HAPPENED MANY TIMES IN THE PAST TO SIMILAR FORD VEHICLES BUT THAT THEY WILL NOT REPAIR MINES BECAUSE IT HAS OVER 36,000 MILES ON IT, BUT MY COMPLAINT IS THAT IT IS A FACTORY DEFECT AND THE AMOUNT OF MILES SHOULD NOT MATTER TOWARDS FORD REPAIRING THIS DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104334December 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHEN SHIFTING GEAR FROM "PARK" TO "DRIVE" THE COLUMN SHIFTER WAS NOTICABLY DIFFICULT TO MOVE. WITHOUT WARNING , THE COLUMN SHIFTER FELL OFF, RESULTING IN NOT HAVING A CAR TO DRIVE. I AM CURRENTLY TRYING TO HAVE THE PROBLEM FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104215December 21, 2004
SUSPENSION:REAR
REAR BEARING FAILURE OF 2002 FORD EXPLORER. TOOK VEHICLE TO DEALER BECAUSE OF REAR END NOISE AND WAS TOLD THE BEARING WAS ABOUT TO EXPLODE AND COULD HAVE LOST AN AXLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101892December 21, 2004
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
CONSUMER RECEIVED RECALL 04V442000 REAR CONCERNING TAILGATE GLASS. HOWEVER, CONSUMER WAS TOLD THAT THE PARTS WOULD BE IN LATE NOVEMBER. CONSUMER CONTACTED FORD MANUFACTURER, AND WAS TOLD THEY DIDN'T KNOW WHEN THE PARTS WOULD BE IN. CONSUMER HAS BEEN WAITING FOR FOUR MONTHS. *AK CONSUMER SCHEDULED AN APPOINTMENT FOR DECEMBER 15, 2004 TO HAVE THE PART REPLACED WITH A DIFFERENT COMPONENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104141December 20, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY FORD EXPLORER SPORTS TAC HAD APPROXIMATELY 50,000 MILES ON IT WHEN I STARTING HEARING SOME WINDING NOISE IN THE REAR END. SO I DECIDED TO REMOVE THE DIFFERENTIAL COVER TO PULL THE AXLES TO SEE IF THE AXLE BEARINGS WERE BAD AND COME TO FIND OUT THAT BOTH CARRIER BEARINGS AND PINION BEARING WERE SHOT! I CAN'T BELIEVE THAT AFTER 57,000 MILES ON A TRUCK THAT I HAD TO SPEND $600.00 DOLLARS IN PARTS AND LABOR TO REPLACE THESE PARTS ON A FORD TRUCK "BUILT FORD TOUGH"! THE MECHANIC COULD NOT BELIEVE HE WAS REPLACING THESES PARTS AT 57,000 MILES WHEN IT SHOULD BE MORE LIKE 200,000 MILES!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105015December 17, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
04 V 442 000/REAR LIFTGATE GLASS: THE CONSUMER WAS UNABLE TO GET THE DEALER TO HONOR THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103874December 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TRAVELING AT 25 MPH DRIVER'S GEAR POPPED OUT, AND VEHICLE WAS NOT ABLE TO MOVE. CONSUMER WAS INFORMED THAT THE VEHICLE NEEDED A NEW TRANSMISSION WHEN TAKEN TO THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103072December 16, 2004
VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING THE VEHICLE THE THROTTLE CABLE BECAME STUCK IN THE OPEN POSITION CAUSING THE VEHICLE TO INCREASE SPEED TO DANGEROUS LEVELS. APPLICATION OF THE BRAKES DID LITTLE TO SLOW THE VEHICLE DOWN. IMMEDIATELY STOPPED AT SERVICE STATION WHICH IDENTIFED THE PROBLEM AS THE THROTTLE CABLE, NOTING THE THERE WAS AN EXISITING SERVICE BULLETIN REGARDING THIS PROBLEM. NEW PARTS WERE ORDERED AND REPAIR WAS EFFECTED - COST APPROX $200.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103936December 16, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER RECEIVED RECALL 04V442000 FOR THE REAR WINDOW, AND AFTER NUMEROUS CALLS THE PARTS HAVE NOT BEEN RECEIVED BY THE DEALERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103023December 15, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WITH NORMAL DRIVING, THE DIFFERENTIAL OF MY 2002 FORD EXPLORER HAS PROGRESSED FROM HUMMING TO A LOADER ROAR WHILE DRIVING AT ALL SPEEDS, WHICH I WAS TOLD WAS 'NORMAL FOR FORDS'. 5,000 MILES LATER I AM LOOKING AT $1,300.00 TO REPLACE THE REAR DIFFERENTIAL AT MY OWN COST, SINCE FORDS WARRANTY RAN OUT AT A MEASLY 36,000 MILES. THIS IS A SAFETY HAZARD IN THE FACT THAT IF YOU LISTEN TO WHAT DEALERS AND MECHANICS TELL YOU, YOU CAN BE DRIVING DOWN THE ROAD AND HAVE YOUR WHOLE REAR END BUST OUT ON YOU, LEAVING THE CAR WITHOUT ANY CAPABILITIES TO MOVE ANYWHERE. FOR SOMEONE WHO IS NOT THE MOST CONFIDENT DRIVER OR DOES NOT NOW HOW TO REACT, THIS CAN LEAD TO SOME VERY ERRATIC BEHAVIOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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