Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10109692February 3, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NHTSA CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE GLASS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER DOES NOT HAVE THE AVAILABLE PARTS IN ORDER TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109763February 3, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE VEHICLE UNEXPECTEDLY CAUGHT FIRE WHILE IT WAS PARKED. RESULTS SHOWED THAT THERE WAS A SHORTAGE WITH THE CRUISE CONTROL SWITCH. *JB TWO INDEPENDANT CAUSE & ORIGIN REPORTS FOUND THE FIRE TO HAVE STARTED UNDER THE DASH BOARD ON THE DRIVERS SIDE. BRUCE YORK HAS THE C&O REPORTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109521February 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
NHTSA RECALL CAMPAIGN 04V442000; FORD ISSUED A REAR LIFTGATE GLASS RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS IN ORDER TO REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109585February 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NO PARTS WERE AVAILABLE FOR RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. SARASOTA FORD, 941-366-3673. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109639February 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA RECALL CAMPAIGN 04V442000/REAR CONCERNING LIFTGATE GLASS. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. HOWEVER, BOTH HINGES WERE FRACTURED, AND THE GLASS FELL OUT OF POSITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109644February 2, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA RECALL CAMPAIGN 04V442000 CONCERNING REAR LIFTGATE GLASS. NO PARTS AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109469February 1, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NHTSA RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. NO PARTS WERE AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108370February 1, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
PANEL DIRECTLY BELOW REAR WINDSHIELD CRACKED FROM TOP TO BOTTOM. FORD DELORSHIPS AND THE FORD MOTOR CORPORATION REFUSE TO REPAIR IT. I WAS TOLD BY THE DELORSHIP AND FORD THAT THIS WAS HAPPENING TO HUNDREDS 2002 EXPLORERS NATIONWIDE. SOME HOW, THEY STILL BELIEVE ITS NOT NECESSARY TO RECALL. THEY HAVE, HOWEVER, ISSUED A TECHINICAL SERVICE BULLETIN TO DELORSHIPS NATIONWIDE WITH INTRUCTIONS ON EXACTLY HOW TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108373February 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STRUCTURE:BODY:HATCHBACK/LIFTGATE
ORIGINALLY INFORMED FORD DEALER OF LOUD SHUDDER IN VEHICLE UPON STARTING WHEN COLD AT ABOUT 11,000 MILES AND WAS TOLD THAT IS "NORMAL" FOR THIS TRANSMISSION AND THEY DO NOT KNOW WHAT CAUSES IT--"KEEP ON DRIVING IT." TRANSMISSION OVER-DRIVE LIGHT BEGAN TO FLICKER AT ABOUT 69,400 MILES. FORD SERVICE DEPARTMENT LOOKED INTO THE PROBLEM AND HAD THE VEHICLE FOR REPAIR FOR OVER THREE WEEKS. REPORTED BROKEN SEAL IN TRANS AND WORN TORQUE CONVERTER. TROUBLE "LOCKING OUT" AFTER REPAIR SO THEY REPLACED THE WARPED VALVE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109509February 1, 2005
VISIBILITY:GLASS, SIDE/REAR
CONSUMER RECEIVED NHTSA RECALL 01I010000 NOTICE IN OCTOBER OF 2004. SINCE THEN DEALER HAS STILL NOT RECEIVED ANY PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108275January 31, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
LEAKING SEAL ON TOP COVER OF REAR DIFFERENTIAL; DIFFERENTIAL WAS MAKING NOISE. IT WAS FACTORY SEALED WITH SILICONE WHICH IS NOT AN ACCEPTABLE LONG-TERM SEAL DUE TO DETERIORATION. FORD SAID SILICONE SEALS ARE NOT COVERED BY WARRANTY BUT RELENTED AFTER MY STRIDENT CIMPLAINT. HUGE COST ($675) TO REMOVE DIFFERENTIAL WHICH WAS REPAIRED AGAIN WITH SILICONE WHICH WILL NOT LAST. THIS NEEDS TO BE A RE-CALL AS THERE WILL BE OIL LEAKS ALL OVER AMERICA. THIS IS AN IMPROPER SEAL DESIGN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109290January 31, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CONSUMER RECEIVED A RECALL NOTICE. HOWEVER, CONSUMER WAS STILL WAITING FOR PARTS, AND RECALL REPAIRS HAD NOT BEEN PERFORMED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109367January 31, 2005
ELECTRICAL SYSTEM:WIRING
WHILE BEING PARKED VEHICLE CAUGHT ON FIRE. THE CAUSE OF THIS WAS STILL UNDETERMINED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10108221January 29, 2005
STRUCTURE:BODY
BY THE FORD SYMBOL IN THE BACK THERE IS A CRACK ABOUT 6-8 INCHES LONG. NO DENTS OR DEBRIS AROUND CRACK. THE CRACK JUST HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108095January 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DIED AT 3642 MILES VERY LOW MILAGE TRANSMISSION HAS TO BE DEFECTIVE AND IT COSTS MORE THAN 3,000$ TO FIX IT. THE COST SHOULD BE PICKED UP BY FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108804January 25, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PARTS TO PERFORM THE REAR LIFTGATE RECALL 04V442000 HAS'NT BEEN AVAILABLE FOR 3 MONTHS, AND THE DEALERSHIP DIDN'T KNOW WHEN THEY WOULD BECOME AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107876January 25, 2005
STRUCTURE:BODY:TAILGATE
2002 FORD EXPLORER XLT 6 INCH CRACK UNDER WINDOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108819January 25, 2005
VEHICLE SPEED CONTROL:CABLES
GAS PEDAL WENT TO THE FLOOR, AS A RESULT CONSUMER EXPERIENCED SUDDEN ACCELERATION ON ITS OWN. CONSUMER HAD TO TURN OFF THE VEHICLE IN ORDER TO STOP. THE VEHICLE WAS NOT IN CRUISE CONTROL MODE. DEALER SAID THAT THE THROTTLE CABLE SEIZED.JB...WHILE MAKING LEFT HAND TURN THROUGH AN INTERSECTION THE GAS PEDAL WENT TO THE FLOOR AND RPMS WENT TO THE TOP. USED BOTH FEET ON BRAKES TO STOP. HOWEVER, VEHICLE WON'T STOP. TURNED VEHICLE OFF IN DRIVE, THEN PUT IT IN NEUTRAL , RPMS LNCREASED. TURNED VEHICLE OFF, COULDN'T PUT VEHICLE BACK INTO PARK OR PULLKEY OUT OF IGNITION. CALLED AAA TO TOW VEHICLE TO DEALER. IT WAS FIXED WITHOUT CHARGE TO CONSUMER BECAUSE OF EXTENDED WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107782January 24, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAD THE OIL CHANGED ON THE EXPLORER AND THEY TOLD ME I WOULD NEED TO GET THE BRAKE PADS REPLACED VERY SOON. I INTENDED TO GET A COUPLE QUOTES FOR THIS JOB BUT WE HAD A DEATH IN THE FAMILY SO I TOOK THE EXPLORER BACK TO LAPEER FORD TO HAVE THE BRAKES SERVICED. THEY CALLED AND SAID THAT THE ROTORS HAD DETERIORATED TO THE POINT THAT THEY COULD NOT TURN THEM DOWN. I ASK HOW THEY DETERIORATED AND THEY SAID THE ROTORS HAD RUSTED. I GAVE PERMISSION TO REPLACE THE ROTORS AT A PRICE OF $400. I ALSO INDICATED I WOULD LIKE FOR THEM TO TALK TO FORD ABOUT THE DETERIORATION. I ALSO CALLED FORD. FORD GAVE ME AN ANSWER THAT THE DEALER SAID THAT THE REPLACEMENT OF THE ROTORS WAS NORMAL MAINTENANCES AND LAPEER FORD GAVE ME AN ANSWER THAT FORD SAID THE REPLACEMENT OF THE ROTORS WAS NORMAL MAINTENANCES. THE EXPLORER HAD 41000 MILES AND I HAD THE VEHICLE FOR TWO YEARS. THE ROTORS HAD RUSTED TO THE POINT THAT I HAD ONLY ABOUT 50% OF THE SURFACE CONTACTING THE BRAKE PADS. THIS ROUGH SURFACE ALSO CAUSED THE BRAKE PADS TO DETERIORATE FASTER. I ASK FOR THE ROTORS TO BE REPLACE FREE AND WAS REFUSED. I ALSO ASK THE A RECEIVE A PARTIAL REBATE FOR THE PADS BECAUSE THEY HAD DETERIORATED FASTER BECAUSE OF THE RUST ON THE ROTORS. THEY REFUSED AS NORMAL MAINTENANCES. I FEEL THE ROTORS SHOULD NOT RUST TO THIS POINT AND ALSO CAUSED A SAFETY FACTOR BECAUSE ONLY 50% OF THE BRAKING SURFACE REMAINED. I HAVE THE ROTORS AND PADS THAT WERE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107835January 24, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
RUMBLING/HOWLING NOISE FROM UNDER REAR OF VEHICLE. DEALER DIAGNOSED REAR DIFFERENTIAL FAILURE. THERE SHOULD BE A LONGER LIFE EXPECTANCY FOR THIS COMPONENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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