Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10148236January 20, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SOMETIMES SLIPPED WHEN WE FIRST BOUGHT THE VEHICLE NEW. WE WERE TOLD THAT WAS NORMAL. THE VEHICLE NOW WILL NOT LOCK INTO SECOND GEAR, TOLD WE NEEDED A NEW TRANSMISSION. IT IS ONLY 4 YEARS OLD AND HAS 58,000 MILES; TOO SOON FOR THIS KIND OF EXPENSE FOR A WELL CARED FOR CAR. WE ARE OUT OF WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148240January 20, 2006
AIR BAGS
DT: THE CONSUMER STATED WHILE TRAVELING 55 MPH ON A BUSY HIGHWAY, A TRUCK IN FRONT OF THE CONSUMERS VEHICLE STARTED LOOSING DEBRIS ALL OVER THE ROAD WAY. THE VEHICLE STARTED TO SWERVE; THIS IN TURN CAUSED A FOUR VEHICLE ACCIDENT. THIS WAS A FRONTAL IMPACT ON THE DRIVER'S SIDE. THE AIRBAGS DID NOT DEPLOY. SEAT BELTS WERE IN USE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10147859January 16, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVERS SIDE DOOR WILL NOT LATCH OR LATCHES POORLY DURING COLD WEATHER AFTER OPENED. DOOR HAS SWUNG OPEN WHILE BEING DRIVEN. HAS BEEN TO THE DEALER 4 TIMES WITH NO REMEDY. DEALER HAS "ADJUSTED DOOR AND LUBED LOCK". DEALER OFFERED TO REPLACE LATCH AND CABLE BUT DID NOT THINK THAT WOULD FIX THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147744January 13, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:DRIVELINE:DRIVESHAFT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
DRIVETRAIN PROBLEMS (REAR DIFFERENTIAL, FRONT DRIVESHAFT, TRANSFER CASE). 1. REAR DIFFERENTIAL MAKING WHINING NOISE. THIS WAS WORKED ON TWICE WITH THE PINION BEARINGS REPLACED. DIFFERENTIAL STILL MAKING WHINING NOISE AT FIRST BETWEEN 55-60 MPH AND NOW IS MAKING THIS NOISE ANYWHERE FROM 45 - 70 MPH. VEHICLE WAS REFERRED TO LOCAL FORD DEALERSHIP. WAS TOLD THAT THE PINION RING GEAR NEEDED REPLACEMENT. HAVE FORD EXTENDED WARRANTY FOR POWERTRAIN, BUT FORD WILL NOT REPLACE PARTS UNTIL THEY COMPLETELY FAIL. THEY ALSO CONSIDER THIS A UPDATE WHICH THEY WILL NOT FIX UNDER A RECALL. 2. FRONT DRIVESHAFT CAUSING VIBRATION IN FRONT AT SPEEDS AROUND 65-70 MPH. FORD CONSIDERS THIS AN UPDATE AND WILL NOT REPAIR UNDER EXTENDED WARRANTY UNTIL IT COMPLETELY FAILS. 3. TRANSFER CASE. FORD MECHANIC NOTED THAT HE HEARD A CLUNKING NOISE WHEN SHIFTING TRANSMISSION FROM PARK TO REVERSE. FORD HAS A TSB ON THIS, TO UPDATE THE FLANGE ON THE REAR OF THE TRANSFER CASE. FORD CONSIDERS THIS AN UPDATE AND WILL NOT FIX IT UNTIL IT COMPLETELY FAILS. THE TRANSFER CASE WOULD NEED TO BE DRAINED, REFILLED, AND THEN REPROGRAMMED AGAIN. ALL THESE THINGS ARE LISTED AS COVERED ITEMS IN MY FORD EXTENDED WARRANTY (POWERTRAIN), BUT FORD WILL NOT COVER THEM SINCE THEY CONSIDER THEM UPDATES. THEY WANT ME TO FIT THE BILL OF THE AMOUNT OF $2400 THIS IS HOW FORD IS GETTING BY FROM ISSUING A RECALL. I HAVE NOTIFIED MY WV ATTORNEY GENERAL OFFICE, WHO TRIED WORKING OUT SOMETHING. THAT IS HOW I RECEIVED THE FORD EXTENDED WARRANTY. THEY COULD NOT GET ANY RESULTS, SO ASKED ME TO CONTACT A LAWYER AND TAKE THEM TO SMALL CLAIMS COURT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147603January 12, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE SUV TO WORK ON 11 JAN 2006 @0800 ON THE INTERSTATE, EVERYTHING WAS OPERATING NORMALLY THEN SUDDENLY THE OVERDRIVE LIGHT BEGAN TO FLASH AND THE TRANSMISSION BEGAN TO SLIP AND WOULD NOT SHIFT OUT OF 2ND GEAR, WITH NO PRIOR WARNING LIGHT TO THIS DAY OR MALFUNCTIONS. @ 0900 I TOOK THE SUV TO A LOCAL NEAR BY TRANSMISSION SHOP WHERE THEY DEEMED AFTER DRIVING AND RUNNING DIAGNOSTIC TESTING THAT IT NEEDED TO BE REBUILT,THEY FURTHER STATED THAT THEY HAVE HAD SEVERAL 2002 FORD EXPLORERS WITH THE SAME PROBLEM. AFTER TEARING THE TRANSMISSION APART FURTHER INSPECTION REVEALED THAT IT WAS IN NEED OF A TOTAL OVERHAUL COSTING $2079.00. THE SUV IS A 2002 FORD EXPLORER EDDIE BAUER WITH 64,000 MILES . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147138January 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT WITH 4.0L ENGINE, 2WD: AFTER 100,000 MILES, THE O/D LIGHT BEGAN FLASHING. TRANSMISSION SERVICE TECHNICIAN NOTICED CHUNKS OF BRASS AND STEEL IN THE TRAN PAN (THIS HAD BEEN CHECKED 6 MONTHS EARLIER AND THERE WAS NO SIGN OF METAL IN THE PAN). TECHNICIAN DROPPED THE VALVE BODY, THINKING THAT THE VALVE BODY GASKET WAS BLOWN. HOWEVER, THE GASKET WAS FINE, BUT THERE WAS MORE METAL FOUND IN THE VALVE BODY. AT THIS POINT IT WAS DETERMINED THAT THERE WAS AN INTERNAL PROBLEM WITH THE TRANSMISSION. THE NEXT DAY, THE VEHICLE BEGAN TO FAIL TO SHIFT INTO UPPER GEARS. AFTER CHECKING A COUPLE OF WEB-SITES, IT APPEARS THERE IS A FAIRLY WIDESPREAD PROBLEM WITH THE TRANSMISSION THAT IS USED IN THE 2002 EXPLORERS. FORD RELAYED TO ME THAT THERE ARE NO RECALLS ON THE TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146951January 5, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
FORD EXPLORER 2002 2 WHEEL DRIVE WAS DRIVING AT 65 MPH ON FREEWAY. A CAR CUT OFF THE FORD AND ANTI LOCK BRAKES WERE APPLIED. BRAKES LOCKED AND DRIVER LOST CONTROL OF SUV. SUV ROLLED OVER AND OFF THE FREEWAY. SIDE AIR BAGS AND FRONT AIR BAGS DID NOT DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10147036January 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD MY VEHICLE IN TO FORD FOR TRANSMISSIONS AND DIFFERENTIAL PROBLEMS OVER THE LAST 2 YEARS. THEY COULD NOT FIX THE PROBLEM WHILE UNDER WARRANTY AND NOW THE TRANSMISSION FAILED AND LEFT ME STRANDED ON A CROSS COUNTRY MOVE. I HAD THE VEHICLE IN FOR SERVICE RIGHT BEFORE THE TRIP STATING THE TRUCK WAS NOT RIGHT. THEY COULD NOT FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146911January 4, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
IN NOVEMBER 2005, THE REAR LIFTGATE APPLIQUE OF MY 2002 FORD EXPLORER CRACKED OVERNIGHT. THE CRACK IS DIRECTLY IN LINE WITH THE REAR WINDSHIELD WIPER. THE LOCAL FORD DEALERSHIP CLAIMS THAT THEY HAVE SEEN SEVERAL FORD EXPLORERS WITH THIS SAME PROBLEM AND IT IS CAUSED BY COLD TEMPERATURES AND WINDSHIELD WASHER FLUID GETTING INTO THE PLASTIC APPLIQUE AND FORCING A CRACK. THE NIGHT THIS OCCURRED THE TEMPERATURE REACHED 10 DEGREES ABOVE ZERO. BECAUSE OF THIS CRACK, I NO LONGER CAN USE THIS PORTION OF THE LIFTGATE FOR FEAR THAT IT WILL CAUSE FURTHER DAMAGE TO MY VEHICLE. I CALLED THE FORD CUSTOMER SERVICE LINE WHERE THE REPRESENTATIVE DID AN INVESTIGATION INTO MY CLAIM AND NO WARRANTY OR RECALL WILL COVER THIS DEFECT. THE APPROXIMATE COST OF THE REPAIR IS $300.00. THIS IS AN OBVIOUS DEFECT IN THE MANUFACTURING OF THE VEHICLE AND SHOULD BE RECALLED AND REPAIRED AT FORD'S EXPENSE. THIS SHOULD NOT HAVE HAPPENED TO A VEHICLE THAT IS MADE FOR INCLEMENT WEATHER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146747January 3, 2006
STRUCTURE:BODY
THE BACK PANEL BELOW THE REAR WINDOW DEVELOPED A 1/4 INCH CRACK FROM RUNNING FROM TOP TO BOTTOM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146689January 2, 2006
SERVICE BRAKES, HYDRAULIC
2002 FORD EXPLORER EMERGANCY BRAKE FAILURE. 1) PA STATE SAFETY INSPECTION WAS PERFORMED AT FORD DEALER. 2) DRUM BRAKE LININGS WERE FOUND IN TOTAL SEPERATION FROM METAL SHOES. CONDITION IS LIKELY DUE TO A COMBINATION OF COROSION AND LACK OF ADHESIVE BETWEEN LINING AND METAL SHOE. 3) PER THE FORD DEALER'S DISCCOVERY AND SUGESTED REPAIR... THE EMERGANCY BRAKE AND DRUM/ROTORS WERE REPLACED. FORD DID NOT TAKE LIABIITY OR COVER THE EXPENSE. (OLD PARTS ARE AVAILABLE UPON REQUEST). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146724January 2, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER 43K - REAR TIRES SHUDDER AND FEEL LIKE THEY ARE BINDING DURING TURNS. THE INSIDE TIRE SPINS/STOPS/SPINS AS IF THE REAR DIFF WERE LOCKED. REPAIR SHOP CAN NOT ISOLATE ANY PROBLEM - CHANGED FLUID, REPLACED 4X4 SWITCH, PROBLEM PERSISTS. THEY ARE CONSIDERING REPLACING THE ENTIRE UNIT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146649January 1, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR END WHINING NOISE. SUSPECT DIFFERENTIAL AND/OR PINION GEA/BEARING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146507December 29, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2002 FORD EXPLORER XLS - AUTOMATIC TRANSMISSION SHIFT HANDLE ON THE STEERING COLUMN BROKE OFF WHILE SHIFTING FROM PARK TO DRIVE. THE BRAKE PAD WAS DEPRESSED DURING THE ATTEMPTED SHIFT. MY MECHANIC AND I NEVER SAW THIS HAPPEN BEFORE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146291December 28, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
REAR DIFFERENTIAL MAKES A HOWLING NOISE AT HIGHWAY SPEEDS. NOISE GOES AWAY WHEN LETTING OFF ACCELERATOR. IT'S BEEN REPORTED TO DEALER MANY TIMES. THIS PROBLEM IS COMMON TO EXPLORERS OF THE SAME YEAR AS EVIDENCED BY NUMEROUS INTERNET FORUMS. TRANSMISSION ALSO SHUDDERS IN 3RD GEAR, ESPECIALLY WHEN COLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146103December 27, 2005
POWER TRAIN:DRIVELINE
REAR END STARTED WHINING WHILE ON ROAD TRIP FROM NASHVILLE TO HOME. LEFT REAR WHEEL STARTED TO WOBBLE AND THEN SEIZED. VEHICLE IS NOT DRIVABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146104December 27, 2005
VISIBILITY:GLASS, SIDE/REAR
DT: THE CONTACT STATED THE REAR WINDSHIELD EXPLODED WHILE THE CONTACT WAS GETTING INTO THE VEHICLE. THE VEHICLE HAD NOT BEEN STARTED AND IT WAS APPROXIMATELY 35 TO 40 DEGREES OUTSIDE. THERE WERE NO WARNING SIGNALS BEFORE THE WINDSHIELD EXPLODED. THE DEALER AND MANUFACTURER HAVE NOT BEEN CONTACTED. NO REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146156December 27, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2002 FORD EXPLORER THAT HAS A LOUD HUMMING/WHINING SOUND FROM THE REAR DIFFERENTIAL AT SPEEDS 50-70 MPH AND NOW HAS STARTED LEAKING GEAR OIL FROM ONE OF THE DIFFERENTIAL AXLE BEARING/SEAL. I HAVE READ MANY MANY COMPLAINTS FROM OTHERS WITH THIS SAME PROBLEM ON 2002 EXPLORERS AND BELIEVE THIS IS NOT NORMAL AND NEEDS TO BE ADDRESSED/FIXED BY FORD MOTOR COMPANY BEFORE ACCIDENTS OCCUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145978December 23, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER HAS REQUIRED 5 SEPARATE TRANSMISSION REPAIRS IN LAST 2 YEARS. INCLUDING 1 TOTAL REBUILD AT 50,000 MILES. FORD DEALER AND FORD CORPORATE WILL NOT STAND BEHIND THEIR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146007December 23, 2005
SEATS:FRONT ASSEMBLY:RECLINER
1 AT APPROXIMATELY 45 MPH VEHICLE WENT INTO A SLIDE RIGHT REAR AXEL BROKE OFF CAUSING A ROLLOVER THIS OCCURRED ON WET PAVEMENT ! 2 DRIVERS SEAT WENT INTO THE RECLINING POSITION, EJECTING THE DRIVER INTO THE REAR SEAT CAUSING HIS HEAD TO GO THROUGH THE PASSENGER SIDE REAR DOOR GLASS , BRAKING BONES IN HIS LEFT HAND ,CONTUSIONS AND SEVERE TRAUMA TO HEAD AND NECK MEDICAL RECORDS AND PICTURES AVAILABLE ! 3 THE VEHICLE WAS A TOTAL LOSS . I AM IN POSSESSION OF THE FAILED SEAT IT WAS REPAIRED PRIOR TO THE ACCIDENT BECAUSE OF A FACTORY DEFECT FORD MOTOR CO NOTIFIED THERE HAS BEEN NO PERSONAL CONTACT BY THEIR REP. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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