Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10151623March 2, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
NOISY DIFFERENTIAL. CONSTANT WHINING AROUND 50 MPH AND UP. RELUCTANT TO REPORT TO DEALER FOR INDICATIONS OF LACK OF RESPONSE CITED BY OTHER COMPLAINANTS. LIVING WITH PROBLEM UNTIL DIFF FAILS! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151666March 2, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION OVERHEATING AND NOT SHIFTING CORRECTLY WHILE ON HIGHWAY AT 65 MPH 63000 MILES ON 2002 FORD EXPLORER XLT COMPLETE OVERHAUL NEEDED ON TRANSMISSION APPROX COST $2600.00 TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151409February 28, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I BROUGHT MY 2002 FORD EXPLORER INTO MOSSY FORD BECAUSE THE AC WAS NOT WORKING AND THERE WAS A WHINING COMING FROM THE FRONT RIGHT SIDE. I WAS TOLD THAT THE AC PROBLEM COULD NOT BE FOUND AND THAT THE WHINING WAS DUE TO THE TIRES. I WAS ALSO TOLD THAT ANOTHER SOUND WAS NOTICED BY THE TECHNICIAN COMING FROM THE REAR DIFFERENTIAL. I WAS CHARGED $200 TO DIAGNOSE IT AND WAS TOLD THAT A NEW DIFFERENTIAL PACKAGE WAS NEEDED WHICH WOULD COST $1200. IT IS RIDICULOUS THAT THIS WOULD GO OUT AFTER 78,000 MILES. I RESEARCHED THE INTERNET AND SEE THAT THIS IS A COMMON PROBLEM FORD IS AWARE OF. THEY SHOULD REPLACE THESE THINGS FOR FREE. I AM IN THE MARKET FOR ANOTHER CAR AND NOW WILL NOT BUY A FORD IF THEY DON'T ADDRESS THIS ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151183February 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151077February 23, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE REAR END HAS GONE OUT TWICE NOW IN MY 2002 FORD EXPLORER. THE CAR HAS 85,000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150978February 23, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFT HATCH ,THE PIECE OF BODY UNDER THE GLASS, STARTED OUT AS A SMALL CRACK. NOW HAS SPLIT AND SEPARATED ALL THE WAY DOWN. TOOK IT TO THE DEALERSHIP HOPING TO BE TREATED WITH A LITTLE FAIRNESS. WRONG..IT CAN BE FIXED, BUT AT MY EXPENSE.. DOESN'T SEEM RIGHT. IT HAPPENED ON IT'S OWN AND I'M FINDING OUT I'M NOT THE ONLY ONE IT'S HAPPENED TO. THE NUMBERS SHOULD SHOW THERE IS A PROBLEM AND SHOULD BE DEALT WITH BY THE FORD COMPANY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150931February 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2002 FORD EXPLORER WITH 55,000 MILES ON IT ABOUT 2 YEARS AGO. EVERY ONCE IN AWHILE I WOULD GET A LOUD THUG WHEN THE CAR SHIFTED BETWEEN 25 AND 35 MPH. THE SERVICE PLACES WERE NEVER ABLE TO REPRODUCE THE PROBLEM. LAST WEEK, I WAS DRIVING AND THE CAR JUST WOULD NOT SHIFT - THE CHECK TRANSMISSION LIGHT CAME ON AND THE OD LIGHT STARTED RAPIDLY FLASHING. MY CAR IS OF COURSE OUT OF WARRANTY AND THE DEALERSHIP IS QUOTING ME $3120 FOR A REBUILT TRANSMISSION THAT THEY SAY I NEED. I HAVE DONE SOME RESEARCH AND FOUND THAT MANY PEOPLE ARE HAVING THE SAME EXACT PROBLEM WITH THE FORD EXPLORER 2002. THERE IS EVEN THE FOLLOWING TSB ISSUED FOR IT THAT I FOUND ONLINE 03-25-4 DEC 03 A/T - 5R55W NO 3RD GEAR/SLIPPING 2-3 SHIFT/DTC'S SET. HOWEVER, THE DEALERSHIP WILL NOT ACKNOWLEDGE WHETHER OR NOT THAT IS TRUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151910February 21, 2006
VISIBILITY:GLASS, SIDE/REAR
CONSUMER FORD EXPLORER REAR WINDOW CRACKED. DEALER STATED THIS WAS A PROBLEM AND THAT IT WAS COVERED IN WARRANTY UP TO 3 YRS. *TS THE CONSUMER HAD HIS VEHICLE FOR 4 YEARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150738February 21, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OVERDRIVE LIGHT IS FLASHING AND TRUCK WILL NOT GO INTO OVERDRIVE. I PAID $1500 6 MONTHS AGO TO FIX THE PROBLEM AND IT IS DOING THE SAME THING. I TOOK IT IN AGAIN AND THE REPAIR SHOP SAID IT WAS ELECTRICAL. I PAID ANOTHER $400 TO FIX IT AND 4 DAYS LATER IT IS DOING THE SAME THING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150656February 20, 2006
SUSPENSION:FRONT:WHEEL BEARING
AFTER 60,000 MILES TWO WHEEL BEARINGS NEEDED REPLACEMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150679February 20, 2006
VISIBILITY:GLASS, SIDE/REAR
FORD EXPLORER 2002 BACK WINDOW POPPED OUT OF VEHICLE--BREAKING BRACKETS THAT SECURE IT( CLASS) TO LIFT GATE--LOOKED TO SEE IF THIS VEHICLE HAD A RECALL---THERE IS FOR VEHICLES MANUFACTURED UNTIL MARCH OF 2002--MINE WAS APRIL--EVEN THOUGH ITS A PROBLEM--DEALER SAYS FORD NOT RESPONSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150682February 20, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
LOUD HUMMING NOISE COMING FROM THE REAR OF VEHICLE. DEALER SAID SEALS WERE LEAKING CAUSING A LOW FLUID SITUATION THAT CAUSED ABNORMAL WEAR. REAR DIFFERENTIAL NEEDS TO BE REPLACED. RESEARCHING THE INTERNET, IT SEEMS THAT THIS IS A COMMON AND WELL KNOW PROBLEM WITH FORD EXPLORERS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150512February 17, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT EXPLORER XLS 2002 IN JULY 2001. SINCE OWNING VEHICLE HAVE NOTICED AN INCREASE IN GEAR SLIPPING BETWEEN 2ND AND 3RD. SLAMMING INTO GEAR. DEALER UNABLE TO REPRODUCE. CHARGED ME $90 TO CHECK COMPUTER. IN 2004 NOTICED A WHINING COMING FROM ENGINE, TRANSMISSION PUMP FAILURE, REPLACED. 2 DAYS LATER, RETURNED TO THE DEALERSHIP, THE REPLACEMENT PUMP ALSO FAILED. TRANSMISSION STILL SHIFTING HARD, INCREASINGLY GETTING WORSE. I HAVE AN EXTENDED WARRANTY, WORTH THE MONEY SO FAR. I'VE READ OVER 160 COMPLAINTS, ALL WITH THE SAME PROBLEM. WHAT IS FORD THINKING? DO THEY THINK THE PROBLEM WILL GO AWAY? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150542February 17, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT*: THE CONTACT STATED THE VEHICLE'S LIFT GATE STRUT DISENGAGED, IT FRACTURED THE GLASS AND THE GLASS SHATTERED. THERE WAS A RECALL ON THE NHTSA CAMPAIGN #04V442000, CONCERNING THE LIFT GATE AND ATTACHMENTS. THE RECALL WORK WAS PREFORMED; ALTHOUGH, THE REMEDY DID NOT REPAIR THE PROBLEM. THE VEHICLE WAS DRIVEN TO THE DEALER FOR INSPECTION AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150398February 16, 2006
STEERING:COLUMN
BACKED MY 2002 FORD EXPLORER OUT OF THE GARAGE AND PUT IT IN PARK FOR A MOMENT AND WENT TO PUT THE CAR IN DRIVE AND THE GEAR SHIFTER BROKE OFF. THE STEERING COLUMN HAD TO BE DISMANTLED TO ALLOW FOR TOWING AND MECHANIC HAVING TROUBLE GETTING THE PARTS TO FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150296February 15, 2006
POWER TRAIN:AXLE ASSEMBLY
I HAVE A 2002 FORD EXPLORER THAT HAS HAD MANY PROBLEMS WITH THE REAR END. THERE IS A CONSTANT LEAK, ON THE RIGHT SIDE, THAT CAN'T EVER SEEM TO BE FIXED. THE FIRST TIME I TOOK IT IN TO THE DEALERSHIP THEY SAID IT WAS THE AXLE SEALS AND THEY REPLACED THEM. THEN IT HAPPENED AGAIN AND THEY SAID IT WAS MY HUB WHICH THEY REPLACED. IT HAPPENED AGAIN AND THEY SAID THAT A GROOVE HAD BEEN WORN IN THE AXLE AND THAT WAS CAUSING THE LEAK. LESS THEN A YEAR LATER THE OTHER SIDE OF THE REAR END IS LEAKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150365February 15, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION
I BROUGHT THIS SUV LAST YEAR AT BILL HEARD CHEVROLET DEALERSHIP. EVEN THOUGH THIS WAS A NEW VEHICLE. WHEN I WENT TO THE DEALERSHIP THEY TOLD ME THAT I COULD PAY THIS CAR IN THREE YEARS BUT IN REALITY IT WAS FIVE YEARS. I SIGNED ALL THE PAPERWORK I HAD TO BUT THEY DIDN'T GIVE ME ANY PAPERS WHEN I LEFT. HOWEVER WHEN I WENT TO APPLY TO BUY ANOTHER CAR THEY DIDN'T ACCEPT MY APPLICATION BECAUSE THEY TOLD ME THAT I WAS ALREADY BEING FINANCE A CAR FOR FIVE YEARS. THIS CAR HAS HAD MANY PROBLEMS LIKE THE TRANSMISSION WOULD JUST MAKE REALLY LOUD NOISES WHEN I DROVE THE SUV; THE TRANSMISSION WAS SIMPLY NOT FUNCTIONING PROPERLY. WHEN I DROVE THE CAR 60 MPH OR MORE THE VEHICLE WOULD JUST START VIBRATING. I CONTACT THE DEALERSHIP TO MAKE A COMPLAINT BUT THEY SIMPLY JUST IGNORE MY COMPLAINT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150370February 15, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I BROUGHT TRUCK ON 02/27/2004. THE SALESMAN AT BILL HEARD CHEVROLET MADE ME SIGN SOME PAPERS. IN TWO WEEKS I HAD TO GO BACK TO SIGN SOME MORE PAPERS BECAUSE THEY SAID THEY HAD MADE A MISTAKE. THEY TOLD ME THAT I WOULD FINISH PAYING FOR THE CAR IN THREE YEARS THE COST WAS SUPPOSEDLY $24,000. IN TWO WEEKS AFTER THAT I STARTED HAVING TRANSMISSION PROBLEMS. I TOLD THE DEALERSHIP BUT THEY DIDN'T WANT TO FIXED THE PROBLEM SO I HAD TO PAY OUT OF MY OWN MONEY TO FIX THE PROBLEM. AFTER THAT THEY PUT AN INSURANCE ON THE TRUCK WHICH BROUGHT MY PAYMENT TO $518.00. MY AIR CONDITIONER DIDN'T FUNCTION SINCE I BROUGHT IT. MY CAR HAS NO DIRECTION AT ALL. ALSO, WHEN I RUN THE TRUCK MORE THAN 65 MPH IT JUST STARTS SHAKING. IN THREE MONTHS AFTER I BROUGHT THE CAR I READ THE PAPERS AND REALIZE THAT THE TRUCK DID NOT COST 24,000 LIKE THEY HAD TOLD ME IT ACTUALLY COST 37,000. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150388February 15, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS FAILED ON 2002 EXPLORER V-6 WITH 76,721 MILES. HAS BEEN TO SHOP 3 TIMES. TORQUE CHANGED, THEN TRANSMISSION REBUILT, NOW STILL JERKING AND LURCHING-WILL HAVE TO GO BACK. NO WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150210February 14, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
DT*: THE CONTACT STATED WHILE DRIVING 15MPH IN SNOW THE VEHICLES FOUR-WHEEL DRIVE WOULD NOT ENGAGE. SEVERAL ATTEMPTS WERE MADE TO ACTIVATE THE FOUR-WHEEL DRIVE WITH NO SUCCESS. THEREFORE, NO REPAIRS HAVE BEEN MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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