Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10155959April 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AND REAR AXLE NOISES AS WELL AS REAR WHEEL BEARINGS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155825April 21, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED WHILE TRAVELING 30 MPH, THE REAR PASSENGER SIDE TIRE BEGAN TO WOBBLE. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THE WHEEL BEARINGS IN THE ROAD. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT REPAIR SHOP WHERE THE WHEEL BEARING AND HUB WAS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156261April 19, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2002 EXPLORER HATCH CRACKED. *TS THE CONSUMER WAS TOLD THE REASON WHY THE HATCH CRACKED WAS BECAUSE THE WINDOW AND THE PANEL WERE GLUED TOGETHER AND CONTRACTED AT A DIFFERENT RATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155721April 19, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A ROAR IN THE DIFFERENTIAL IN MY FORD EXPLORERS. IT STARTED JUST AFTER THE 36000 WARRANTY. I NOW HAVE 60000 AND THE ROAR IS VERY LOAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155589April 18, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
BROKEN PLASTIC BODY PANEL ON REAR HATCH OF EXPLORER 2002--VERTICAL BREAK IN PANEL PIECE OCCURRED JUST AFTER PURCHASE. CRACK WIDENS IN COLD WEATHER AND SHRINKS IN WARM, SO IT CAN'T BE PATCHED. JUST COSMETIC, BUT RAMPANT WITH THIS CAR. FORD APPARENTLY DEVELOPED A "BETTER" PANEL, BUT IT IS NOT CONSIDERING THIS A RECALL DEFECT. VERY FRUSTRATING, BUT PROBABLY SHOULD BE EXPECTED BEHAVIOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155476April 17, 2006
SUSPENSION, POWER TRAIN:AXLE ASSEMBLY
THREE INSTANCES OF WHINING NOISE AT 50+ MPH AND FLUID LEAKAGE FROM REAR AXLE SEAL 2002 FORD EXPLORER. THE FIRST ONE CAUSED LOSS OF CONTROL WHEN ACCELERATING ON HIGHWAY. DIFFICULT TO DETERMINE SINCE REAR TRANSAXLE FLUID LEAKS DOWN DRIVE SHAFT TO BRAKE ASSEMBLY. I NOTICED SIGNIFICANT CORROSION OF BRAKE ASSEMBLY WHERE FLUID IS RUNNING INTO THE WHEEL ASSEMBLY. ONLY WHEN LEAK IS SIGNIFICANT WILL FLUID DRIP ONTO SURFACE BELOW REAR AXLE. DEALER NOTED FORD ENGINEERS ARE AWARE OF PROBLEM BUT EXPECT THE CONSUMER TO PAY FOR REPAIRS. FIRST REPLACEMENT OF REAR AXLE SEALS AT 30000 MILES; SECOND AT 460000 MILES AND THE THIRD AT 62000 MILES. THESE SEALS SHOULD LAST LONGER. SECOND INSTANCE HAD VIBRATION WHEN ENGAGING THE VEHICLE IN REVERSE AND LOUD WHINING NOISE/ VIBRATION FROM REAR; THEN FLUID LEAKAGE. MY DEALER ACKNOWLEDGES THAT MANY EXPLORERS (2002-2005) HAVE THIS PROBLEM AND FORD MOTOR COMPANY ENGINEERS ARE EVALUATING; AS A DEALER THERE IS NOTHING THEY CAN DO. FORD HAS NOT INDICATED A FIX OTHER THAN TO CHECK FLUID LEVEL, REPLACE REAR AXLE SEALS, AND/OR THE REAR UNIT. THIS IS A SIGNIFICANT HAZARD SINCE IN MOST CASES THE VEHICLE OWNER WILL NOT KNOW THERE IS A PENDING FAILURE DUE TO THE FLUID LEAKING DOWN THE REAR AXLE DRIVE SHAFT TOWARD THE BRAKE/WHEEL ASSEMBLY. THE WHINING NOISE WILL INCREASE AS FLUID LEVEL DECREASES WITH RISK FAILURE AND LOSS OF CONTROL. THIS PROBLEM IS FAR MORE COMMON THAN REPORTED DUE TO THE DIFFICULT NATURE OF OBSERVATION OF LEAKAGE. ONE HAS TO CRAWL UNDER THE REAR TRANSAXLE AND CAREFULLY INSPECT THE TWO AXLE SEALS TO LOOK FOR SIGNS OF CORROSION AND FLUID LEAKAGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155451April 16, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER. THE TRANSMISSION COMPLETELY HAD TO BE REBUILT AT 85,000. THE SHOP WE TOOK THE CAR TO SAID HE SEES A LOT OF 2002 FORD EXPLORERS BECAUSE IT WAS A NEW MODEL AND FORD DID NOT BUILD THE TRANSMISSION CORRECTLY. THE MECHANIC SAID FORD DID NOT RECALL THE TRANSMISSION'S BUT THEY SHOULD AS IT SEEMED TO HIM TO BE A SYSTEMIC PROBLEM, AND NOT FROM ABUSE (IN OUR CASE ANYWAY). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155328April 13, 2006
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE REAR END ON MY CAR WAS CAUSING A LOUD HUMMING NOISE ABOVE 40 MILES PER HOUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155101April 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2ND GEAR LOST IN TRANSMISSION O/D LIGHT FLASHING ERRATIC SHIFTING, HAD TRANSMISSION REBUILT AT OVER $3000.00 COST TO ME FORD SAID WHOOPS SORRY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155110April 11, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER XLT - MAY 2005 HAD LOUD ROARING NOISE FROM RIGHT REAR WHEEL. REPLACED RIGHT REAR BEARING/PINION/ETC. APRIL 2006 HAD LOUD ROARING NOISE FROM LEFT SIDE. REPLACED LEFT FRONT AND LEFT REAR BEARING/PINION/ETC. REQUESTS TO DEALER AND DIRECTLY TO FORD CO. TO COVER 2ND & 3RD REPLACEMENTS DENIED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154897April 9, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED SUDDENLY WHILE TRAVELING AT HIGHWAY SPEED OF 65 MPH, CAR JERKED EXTREMELY HARD AT 65 MPH AND SUDDENLY SLOWED TO 30 MPH. O/D ON/OFF LIGHT CAME ON AND ALSO CHECK ENGINE LIGHT. I WAS ABLE TO GET THE CAR OFF THE ROAD THANKS TO THE HELP OF ANOTHER MOTORIST WHO WAS BEHIND ME AND REALIZED MY CAR WAS BREAKING DOWN. HE ASSISTED IN HELPING ME CHANGE TRAFFIC LANES TO GET TO A SAFE SPOT TO STOP. CAR WAS TOWED TO DEALERSHIP AND DETERMINED THAT AT 54,000 MILES TRANSMISSION FAILED. TRANSMISSION IS COVERED UNDER THE 100,000 MILE WARRANTY, HOWEVER FIRST AUTOMOTIVE HAS DECIDED TO PUT IN EITHER A USED OR SALVAGED TRANSMISSION. THEY REFUSE TO TELL US ANYTHING ABOUT THE CONDITION OR MILEAGE OF THE USED/SALVAGED PART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154909April 9, 2006
POWER TRAIN:AXLE ASSEMBLY
THERE IS A LOUD HOWL/WHINE COMING FROM THE REAR AXLE AREA OF OUR 2002 FORD EXPLORER. WE UNDERSTAND THAT THIS HAS BEEN A COMMON COMPLAINT WITH THESE VEHICLES. OUR EXPLORER IS OUT OF WARRANTY BUT SINCE THIS SEEMS TO BE AN INHERENT PROBLEM WITH THIS VEHICLE WE WOULD LIKE FOR FORD TO AT LEAST SHARE THE COST OF REPAIR WITH US. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154880April 8, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SOMETIMES NOT GOING INTO 3RD AND SLIPPING BETWEEN 1ST AND 2ND AND 3RD. BOUGHT IT USED SO OUT OF LUCK BUT HAVE TALKED TO DOZENS WHO HAD THE SAME PROBLEM. FORD ISSUED THIS WARNING TO THEIR DEALERS "03-25-4 DEC 03 A/T - 5R55W NO 3RD GEAR/SLIPPING 2-3 SHIFT/DTC'S SET" SO MANY OF THESE ARE JUST GOING OUT. DUE TO HAVING A BABY WE HAVE NOT HAD THE 2800 TO FIX IT. JUST HOPING IT LASTS AT LEAST 6 MORE MONTHS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154841April 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT BAD AT 68,000 MILES. IT WAS UNABLE TO SHIFT FROM SECOND TO THIRD GEAR. PREVIOUS TO THAT MAKE VERY HARD NOISES WHEN SHIFTING FROM THIRD TO SECOND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154704April 6, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINING NOISE IN REAR DIFFERENTIAL OF 2002 FORD EXPLORER EDDIE BAUER EDITION HAVE READ MANY COMPLAINTS ON THE WEB ABOUT THE SAME PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154753April 6, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TOOK 02 FORD EXPLORER IN DUE TO CAR NOT SHIFTING WHEN IT SHOULD. ACCORDING TO FORD, I NEED A NEW TRANSMISSION. THE EXPLORER ONLY HAS 34,000 MILES. FREEDOM FORD IN HAMPTON, VA INSTALLED A NEW TRANSMISSION FOR $3600.00. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155192April 4, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
2002 FORD EXPLORER REAR COIL SPRING WAS DEFECTIVE, CONSUMER WANTS TO BE REIMBURSED. *TS *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154510April 4, 2006
POWER TRAIN:AXLE ASSEMBLY
LOUD TIRE ROAR WHEN I REACH SPEEDS OVER 45 MPH. TOOK IT IN FOR SERVICE. DEALER NOTICED THE NOISE BUT DIDN'T ACKNOWLEDGE HOW TO FIX IT. VERY LOUD, ALMOST MAKES YOU NOT WANT DRIVE. THE PROBLEM IS WITH THE ENGINEERING OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154278March 31, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE REAR WHEELS SHOOK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE MECHANIC DETERMINED THE REAR DIFFERENTIAL UNIT SHOWN SIGNS OF EXTREME WEAR AND WOULD NEED REPLACED. THE MANUFACTURER WAS ALERTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154311March 31, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH THE BRAKES FAILED. WHEN THE BRAKES WERE APPLIED THE PEDAL WENT TO THE FLOOR. THE EMERGENCY BRAKE WAS USED TO STOP THE VEHICLE WITHOUT INCIDENT. THERE WERE NO INDICATOR LIGHTS ON PRIOR TO THE FAILURE. NEITHER THE DEALER NOR MANUFACTURER HAS BEEN ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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