Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10157243May 11, 2006
ENGINE AND ENGINE COOLING
BROUGHT IN MY 2002 FORD EXPLORER FOR ROUTINE MAINTENANCE - 60K SERVICE. IN THE PROCESS OF DOING SERVICE, TECH FOUND A BAD INJECTOR, REPLACED INJECTOR BUT FOUND THERE WAS A BAD CYLINDER. ADVISED ME OF THIS . I GAVE GO AHEAD TO FIX. WHEN THEY WENT TO PULL HEAD TO SEND VALVES OFF FOR FIX, DISCOVERED THAT THE TIMING CHAIN GUIDES ON BOTH SIDES HAD HOLES WORN IN THEM ALL THE WAY THROUGH THE TOP AND BOTTOM OF THEM. THIS SHOULD NOT HAVE HAPPENED ON A 5 YEAR OLD VEHICLE W/ 60,000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157247May 11, 2006
SUSPENSION:FRONT:WHEEL BEARING
WHILE CHANGING THE TRANSMISSION FLUID AT THE FORD DEALER FOR MY 2002 FORD EXPLORER WITH 60,000 MILES, THE TECHNICIAN MENTIONED THAT THERE WAS A LOUD NOISE FROM MY REAR LEFT WHEEL, THE BEARING HAD TO BE REPLACED. DOING RESEARCH, I HAVE FOUND NUMEROUS OTHER 2002 FORD EXPLORER OWNERS WITH SIMILAR COMPLAINTS, THAT BEARINGS WERE GOING BAD WITH MILEAGE THAT IS BELOW THE NORMAL NEED FOR BEARING REPLACEMENT. IF YOU HEAR FROM OTHERS ON THIS PROBLEM, IT MAY BE TIME FOR A FACTORY RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157160May 10, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
SOON AFTER WE BOUGHT IT. THE BEGAN OVER-REVVING BEFORE SHIFTING ON FLAT ROAD. AT APPROXIMATELY 80K THE OVER DRIVE BEGAN LIGHT FLASHING ERRATICALLY. WOULD RESET IF I TURNED ENGINE OFF, SAT FOR FEW MINUTES, AND RESTARTED ENGINE. BEGAN SLAM SHIFTING ON FLAT ROAD AT APPROXIMATELY 100K. COMPLETE TRANSMISSION FAILURE LEAVING ME STRANDED AT APPROXIMATELY 107K. * REPAIR SHOP SAID 02 EXPLORERS ARE #1 FOR NEEDING TRANSMISSION REPLACEMENTS. GOING TO COST OVER $3000 TO FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157208May 10, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, AIR BAGS, SUSPENSION
2002 EXPLORER WITH 95K MILES: POWER WINDOWS, AIRBAG AND FRONT/REAR WHEEL BEARINGS. DEALER WAS NOT SURPRISED BY THESE PROBLEMS AT ALL. $3K ESTIMATED REPAIR COST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157105May 9, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED AFTER HAVING REAR AXLE PINION SEAL REPAIRED AT A LOCAL INDEPENDENT REPAIR SHOP THE MECHANIC NOTICED THE REAR SUSPENSION COIL SPRINGS WERE BROKEN AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONSULTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156989May 8, 2006
POWER TRAIN:CLUTCH ASSEMBLY, SUSPENSION:REAR
DT*: THE CONTACT STATED WHILE TURNING THE VEHICLE AT LOW SPEEDS, NOT EXCEEDING 10 MPH, THE VEHICLE VIBRATES. THE DEALERSHIP DETERMINED THE CLUTCH BASKET AND REAR AXLE SEAL NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156925May 6, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE FRONT DRIVER SIDE DOOR WILL NOT LATCH WHEN THE OUTSIDE TEMP IS BELOW FREEZING. I HAD TO WARM THE TRUCK UP FOR 10 MINUTES TO HEAT UP SO THE DOOR WOULD CLOSE CORRECTLY. THIS IS A SAFETY HAZARD AND I THINK THE DOOR LATCH SHOULD BE RECALLED BECAUSE IF THE DOOR DOES NOT LATCH CORRECTLY SOMEONE CAN BE SERIOUSLY INJURED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156834May 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
LAST YEAR I HAD AN ISSUE WITH MY 2002 FORD EXPLORER XLT. THE FORD DEALER SAID IT WAS THE REAR AXEL AND TRANNY AND FIXED THE ISSUE. THIS YEAR THE SAME SYMPTOMS OCCURRED PLUS THE OD LIGHT BEGAN FLASHING SIGNALING TRANNY PROBLEMS. OF COURSE I AM OUT OF THE WARRANTY NOW AND I KNOW THAT THE TRANNY ON THIS MODEL FORD IS "SEALED" MEANING I CANNOT CHECK TRANNY FLUIDS AND ONLY THE DEALER CAN SERVICE THE TRANSMISSION. I HEAR MANY HORROR STORIES OF THE TRANNY GOING OUT PREMATURELY AND I UNDERSTAND THAT THERE IS A SERVICE BULLETIN FROM FORD ABOUT THIS ISSUE. I FEEL THAT WITH SO MANY ISSUES AND THE IRREPARABLE DESIGN, THAT A RECALL SHOULD BE CONSIDERED. I FEEL CHEATED AND I UNDERSTAND THAT THIS FIX CAN BE OVER $2000. PLEASE HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156889May 5, 2006
SUSPENSION:FRONT, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:REAR
GRINDING NOISE SOUNDING LIKE IT IS FROM FRONT END, ESPECIALLY ON ACCELERATING AT LOW SPEEDS, AND TURNING SLOW. TOLD TO REPLACE TIRES AND FRONT HUB. BOTH DONE AND STILL MAKING SAME NOISE. CANNOT FIGURE WHAT IS WRONG. THINK THE SOUND IS FROM TRANSMISSION OR REAR END. ALSO HAVING PROBLEMS WITH THE TRANSMISSION. THE TRUCK DOES NOT SWITCH GEARS PROPERLY. IT TAKES TO LONG AND SOMETIMES REACHES 4 RPMS BEFORE FINALLY SWITCHING ON FLAT ROAD SURFACE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156798May 4, 2006
AIR BAGS, EXTERIOR LIGHTING:BRAKE LIGHTS, SUSPENSION:REAR
FIRST OF ALL I HAVE A HUMMING SOUND COMING FROM THE REAR OF THE VEHICLE I NOTICE IT MOST WHEN WE ARE TRAVELING ON THE HWY AT AT LEAST 55 MPH OR MORE. IN OCT. MY BRAKE LIGHT CAME ON FOR NO REASON AND NOW IN FEB. MY AIR BAG LIGHT CAME ON FOR NO APPARENT REASON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156732May 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AUTOMATIC TRANSMISSION FAILURE (TORQUE CONVERTER?) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156623May 2, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT*: THE CONTACT STATED THERE ARE THREE CRACKS IN THE REAR HATCHBACK DOOR ABOVE THE EMBLEM. THE DEALER AND MANUFACTURER HAVE BEEN ALERTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156652May 2, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THE OVERDRIVE LIGHT FLASHED AND THE CHECK TRANSMISSION LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DETERMINED THE TRANSMISSION NEEDED TO BE REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156395April 28, 2006
VISIBILITY:GLASS, SIDE/REAR
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE YARD, THE NEIGHBOR ALERTED THE CONTACT THAT THE REAR WINDOW WAS SHATTERED. THE DEALERSHIP WAS ALERTED. THERE IS A NHTSA RECALL, #01I010000 REGARDING THE VISIBILITY: GLASS, SIDE/REAR. THE VIN WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156337April 27, 2006
AIR BAGS, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, SUSPENSION:REAR
2002 FORD EXPLORER. FAILED TRANSMISSION, STARTER, REAR WHEEL BEARINGS, AIRBAG, PINION, ELECTRIC WINDOW. NOW LOUD SOUNDS FROM REAR OF CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156350April 27, 2006
AIR BAGS
2002 FORD EXPLORER, WELL SERVICED, LESS THAN 54000 MILES ON IT. LAST WEEK AIRBAG LIGHT CAME ON, FLASHED, THEN STOPPED. IT DIDN'T COME ON AGAIN UNTIL THIS WEEK. TOOK IT TO THE TORRANCE POWER FORD DEALERSHIP & THEY TOLD MY HUSBAND THAT IT WAS A FAULTY SPRING THAT WAS SLIDING & COMING IN CONTACT WITH THE CRUISE CONTROL WIRE & PROBABLY SHORTED OUT. COST TO FIX, $467.00, CALLED THE FORD CO & THEY SAID AIRBAG SYSTEM WAS NOT UNDER WARRANTY & THAT THERE WERE NO RECALLS. FUNNY THING IS, I AM NOT THE FIRST PERSON WITH A FORD EXPLORER THAT HAS HAD THE SAME PROBLEM. WE ALSO ASKED IF NOT SERVICED WOULD THE AIRBAGS DEPLOY? THEY SAID THEY DIDN'T KNOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156120April 26, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL HOUSING LEAKING FLUID. PROBLEM WAS FIXED ONCE UNDER WARRANTY BUT IS NOW LEAKING AGAIN. DEALER REFUSES TO FIX AGAIN SINCE IT IS 12 MONTHS PAST ORIGINAL REPAIR AND VEHICLE WARRANTY HAS EXPIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156057April 25, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE DRIVEWAY THE VEHICLE AUTOMATICALLY ENGAGED INTO 4 WHEEL DRIVE LOW. THE VEHICLE WOULD NOT DISENGAGE, IT WAS PULLED FORWARD AND PARKED. THE CONTACT WAS INSTRUCTED BY THE DEALERSHIP TO SLOWLY DRIVE ONE AND A HALF MILES TO THE SERVICE DEPARTMENT. THE DEALER WAS ABLE TO DISENGAGE THE 4 WHEEL DRIVE LOW HOWEVER; WAS UNABLE TO DUPLICATE THE PROBLEM OF THE 4 WHEEL DRIVE AUTOMATIC ENGAGEMENT. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156066April 25, 2006
AIR BAGS:SIDE/WINDOW
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A PAVED ROAD, THERE WAS A LOUD NOISE FOLLOWED BY A BURNING SMELL. THE SIDE AIR BAGS HAD DEPLOYED. NO INJURIES WERE SUSTAINED. BOTH OCCUPANTS WERE WEARING SEAT BELTS HOWEVER, AFTER THE DEPLOYMENT, THE SEAT BELTS STRAP TIGHTENED. THE CONTACT PULLED OVER AND THE SEAT BELTS RELEASED. THE POLICE WERE CONTACTED AND A REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE SIDE AIRBAG DEPLOYMENT. UPDATED 5/16/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156273April 25, 2006
VISIBILITY:GLASS, SIDE/REAR
FOIA REQUEST FOR COMPLAINTS ASSOCIATED WITH THE MODEL YEAR 2002 FORD EXPLORER REAR LIFT GLASS BREAKING. *NM ATTORNEY LOCATED 2 BULLETINS. ONE WHICH WARNED THAT THE LIFTGATE GLASS STRUT MAY BECOME DISENGAGED. THE OTHER WARNED THAT THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer