Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10525135July 16, 2013
STRUCTURE:BODY, STRUCTURE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THE REAR LIFT GATE GLASS HINGE CORRODED AND FRACTURED FROM THE VEHICLE. THE VEHICLE WAS PREVIOUSLY INCLUDED AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 04V442000 (STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT BOTH OF THE HINGES WERE CORRODED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 121,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524291July 11, 2013
AIR BAGS
TRAVELING NORTH BOUND ON HIGHWAY 99 IN CHICO CA, BETWEEN EXITS 385 AND 386, THE SIDE AIR BAGS DEPLOYED. THIS WAS IN THE MIDDLE OF A CONSTRUCTION ZONE BUT THERE WAS LITTLE IN THE WAY OF DEBRIS ON THE ROAD OR BUMPS TO HAVE CAUSED THE AIR BAG DEPLOYMENT. MY HEAD WAS VIOLENTLY THROWN TOWARD THE CENTER OF THE VEHICLE BUT I MANAGED TO MAINTAIN CONTROL AND SO THERE WAS NO SUBSEQUENT ACCIDENT. I NOTED THE LITTLE ORANGE LIGHT GLOWING ON THE DASH TELLING ME THE AIR BAGS HAD DEPLOYED. I SUFFERED FROM A SORE / STIFF NECK AND A RECURRENCE OF MAJOR TENDONITIS SYMPTOMS IN MY LEFT EAR. THE LOCAL FORD DEALER COULD NOT ISOLATE THE EXACT CAUSE OF THE UN-COMMANDED AIR BAG DEPLOYMENT AND THE MATTER IS STILL WITH OUR AUTO INSURANCE COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522983July 2, 2013
POWER TRAIN
TRANSMISSION IS NOT SHIFTING INTO SECOND GEAR AND OVERDRIVE. OVERDRIVE LIGHT FLASHES. PREVIOUS OWNER HAD A NEW TRANSMISSION PUT IN THROUGH FORD MOTOR COMPANY AND IT STARTED OCCURRING AGAIN WITHIN A WEEK OF THE REPLACEMENT. I PURCHASED THE VEHICLE IN APRIL AND HAVE HAD IT TO NUMEROUS REPAIR SHOPS FOR TRANSMISSION FILTER CHANGES AND TUNE UPS, NOTHING HELPS. NOW IM TOLD IT NEEDS A NEW TRANSMISSION. THE TRANSMISSION IN IT NOW IS ONLY 8 MONTHS OLD. IT REVS REALLY HIGH AFTER FIRST GEAR THEN KICKS INTO SECOND ONLY AFTER LETTING OFF THE GAS AND MANUALLY SHIFTING WITH THE SHIFTER. IT WILL NOT SHIFT INTO OVERDRIVE AT ALL. THE OVERDRIVE OFF LIGHT IS CONSTANTLY FLASHING. I HIGHLY DOUBT MY NEXT VEHICLE WILL BE A FORD!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520944June 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE ENGINE OIL PUMP AND THE TIMING BELT HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519655June 13, 2013
VISIBILITY
BACK GLASS ON LIFT GATE EXPLODED. GLASS WENT EVERY WHERE. NO ONE WAS IN THE THANK GOODNESS.VEHICLE WAS JUST SITTING IN DRIVEWAY. IT JUST EXPLODED AND SHATTERED. THERE WAS NOTHING WRONG WITH THE GLASS. THE ONLY THING THERE WAS A CRACK ON LOWER PANEL THAT HAD BEEN THERE FOR ABOUT 3 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519697June 13, 2013
STRUCTURE:BODY
THERE HAS BEEN NO ACCIDENT. UNDER NORMAL WEAR AND TEAR OF CAR WENT TO OPEN HATCHBACK GLASS ONE DAY TO LOAD GROCERIES AND DROPPED LOW ON MY HEAD BECAUSE HINGE HOLDING THE GLASS DOOR CAME LOOSE. HAD TO EASE IT BACK UP IN PLACE , HAVE NOT BEEN ABLE TO OPEN GLASS DOOR SINCE FOR FEAR OF IT FALLING AND BREAKING TO PIECES. THE SECOND COMPLAINT IS THE HATCHBACK DOOR IS CRACKED UNDER THE FORD EMBLEM AND TO THE SIDE . I HAVE SEEN MANY MANY EXPLORERS WITH THIS SAME EXACT CRACK AS MINE. THEY HAVE ALSO COMPLAINED!!!! FORD ONLY RECALLED EXPLORERS UP TO I BELIEVE THAT WERE MADE UP TO FEBRUARY 2003. MY CAR AND OTHERS I HAVE SPOKE WITH THEIR AND MINE WAS MADE IN 8/2003 SO WE WERE NOT COVERED!!! THAT IS BULL!! FORD SHOULD STAND BY THEIR PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519425June 12, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE AIR CONDITIONER AND DEFROSTER WOULD NOT OPERATE WHEN ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED THAT BOTH THE AIR CONDITIONING/HEATER SWITCH AND THE BLOWER MOTOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515689June 7, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE OVERDRIVE AND CHECK ENGINE TRANSMISSION WARNING LIGHTS BOTH ILLUMINATED UPON STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT NO CAUSE FOR FAILURE WAS FOUND. THE VEHICLE WOULD ALSO JERK AND LUNGE FORWARD WHEN THE CONTACT WAS DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 154,615.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512670May 18, 2013
POWER TRAIN
THE VEHICLE WAS DRIVING DOWN THE HIGHWAY WHEN SUDDENLY THE O.D OFF LIGHT STARTED FLASHING. WHEN IT APPROACHED LOCAL STREETS I NOTICED THE TRANSMISSION WAS SLIPPING GOING INTO 2NG GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO IMMEDIATELY DIAGNOSED IT AS A DEFECTIVE TRANSMISSION. A LITTLE RESEARCH ON THE 03 EXPLORER TRANSMISSION INDICATED IT WAS A 5R55S MODEL WHICH HAS AN ASTRONOMICAL FAILURE RATE. ITS ALSO A SEALED UNIT WHICH DOESN'T HAVE A DIPSTICK TO CHECK THE FLUID LEVEL OR CONDITION ( BURNT SMELL). THE FORD EXPLORER ALSO LEADS THE LIST BY HAVING 4 OUT OF THE TOP TEN VEHICLE COMPLAINTS FOR WORST MODEL YEARS CARS. ALL THE TOP COMPLAINTS ARE FOR TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512436May 16, 2013
WHEELS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, THE FRONT PASSENGER'S SIDE WHEEL BECAME DISCONNECTED FROM THE VEHICLE, CAUSING THE VEHICLE TO FORCEFULLY DROP TO THE GROUND. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LUG NUTS HAD SHEARED OFF OF THE WHEELS, WHICH WOULD NEED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CONTACT WAS AWAITING THE REPAIR OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511186May 8, 2013
ENGINE, POWER TRAIN
WHILE DRIVING MY VEHICLE ON SUNDAY, WHILE DRIVING MY VEHICLE STALLED IN THE ROAD. THE TRUCK FELT AS IF IT WAS TRYING TO PULL A HILL. THIS WAS VERY SCAREY FOR ME AND MY CHILDREN BECAUSE IF SOMEONE WAS COMING BEHIND US OR IF I WAS TURNING INTO THE FLOW OF TRAFFIC THIS COULD HAVE BEEN A TERRIBLE ACCIDENT. AFTERWARDS THE VEHICLE COULDN'T GO OVER 30 MPH WITHOUT SHIFTING OUT. THIS IS VERY DANGEROUS AND FORD SHOULD RECALL THIS IMMEDIATELY BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510021April 30, 2013
POWER TRAIN
UNEXPECTED TRANSMISSION FAILURE. TRANSMISSION NOT SHIFTING GEARS PROPERLY. VEHICLE IN GOOD CONDITION NO FLUID LEAKS. VEHICLE DRIVEN AND MAINTAINED PROPERLY. THIS ISSUE HAS OCCURRED TO NUMEROUS EXPLORER OWNERS WITH LOW MILEAGE AS MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509441April 24, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE TAILGATE WAS CRACKED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THE LIFT GATE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 110,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508572April 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THE OVER-DRIVE LIGHT ILLUMINATED WHILE DRIVING 65 MPH AND THE VEHICLE SLOWED DOWN TO 20 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER STATED THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE TRANSMISSION. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505981April 11, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A FRACTURE ON THE REAR LIFT GATE PANEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. *TR UPDATED 5/24/13 *CN UPDATED 06/12/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505747April 10, 2013
POWER TRAIN
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505635April 9, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE NAVIGATIONAL SYSTEM FUNCTIONS DISABLED WITHOUT WARNING. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. ONCE RESTARTED, THE NAVIGATION SYSTEM BEGAN TO OPERATE NORMALLY HOWEVER, THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE SAME PROBLEM. THE NAVIGATIONAL SYSTEM SOFTWARE WAS UPDATED. IN ADDITION, AN UNKNOWN PART WAS REPLACED AT A LATER DATE. THE FAILURE CONTINUED TO PERSIST AFTER THE REPAIRS. THE DEALER WAS UNABLE TO PROVIDE A REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507317April 5, 2013
SERVICE BRAKES, POWER TRAIN
I WAS DRIVING MY 2003 FORD EXPLORER AND I WAS GOING ABOUT 40 MILES PER HR. I WAS APPROACHING A RED LIGHT, AND AS I WAS BRAKING MY VEHICLE ACCELERATED WITHOUT ME HAVING MY FOOT ON THE GAS PADDLE. I HAVE HAD MAJOR TRANSMISSION WORK (RE-BUILT TRANS, $3000) ON MY VEHICLE, IN WHICH I HAD TO TAKE IT BACK TO THE TRANSMISSION REPAIR SHOP THREE TIMES, YET I CONTINUE TO HAVE UNEXPLAINED PROBLEMS. THE VEHICLE SEEMS TO BE UNSAFE FOR ME TO DRIVE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505486April 3, 2013
STRUCTURE:BODY, STRUCTURE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT HE NOTICED THAT THE LIFT GATE WAS FRACTURED NEAR THE MANUFACTURING EMBLEM. THE FAILURE CAUSED THE INTERIOR LIGHTS AND THE ANTI-THEFT ALARM TO ACTIVATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V442000 (STRUCTURE). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE CURRENT MILEAGE WAS APPROXIMATELY 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505534April 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THE OVER DRIVE LIGHT ILLUMINATED AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 96,706.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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