Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10170635October 12, 2006
WHEELS
DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, A NOISE WAS HEARD AND THE REAR DRIVER WHEEL FELL OFF. THE VEHICLE WAS MANEUVERED OFF THE ROAD AND TOWED TO THE DEALER WHO COULD NOT DETERMINE THE CAUSE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170694October 12, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
EACH WINTER SINCE PURCHASING MY 2002 FORD EXPLORER THERE HAVE BEEN DAYS WHEN THE DOOR WOULD NOT LATCH SHUT AND I WAS FORCED TO WAIT FOR THE MECHANISM TO THAW OR USE ONE HAND TO KEEP THE DOOR FROM FLYING OPEN AS I DROVE. AFTER THAWING OUT THE DOOR WOULD LATCH AND I COULD CONTINUE SAFELY. I ALWAYS THOUGHT THAT THIS WAS A PROBLEM ISOLATED TO MY VEHICLE THOUGH AFTER HEARING OF THE RECENT RECALL I AM CERTAIN THIS IS ANOTHER IN A LONG LIST OF DEFECTS I HAVE EXPERIENCED. IN FACT ON JULY 30, 2005 WEST HERR FORD OF HAMBURG, NY HAD TO REPLACE BOTH FRONT DOOR LOCK ACTUATORS BECAUSE THE DRIVERS SIDE DOOR WOULD NOT LOCK AND THE PASSENGER SIDE WOULD NOT OPEN FROM THE OUTSIDE. I NOW WONDER IF THE CONSTANT FREEZE / THAW CYCLE OF THE WATER THAT OBVIOUSLY LEAKS INTO THE DOOR CAUSED THIS DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170340October 10, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER - TRANSMISSION WENT OUT AT 63,884 MILES - NO WARNING - JUST WENT OUT. AFTER REVIEWING SO MANY COMPLAINTS ON THE INTERNET IT APPEARS THAT THERE IS A MAJOR DEFECT IN THIS PARTICULAR ENGINE. FORD NEEDS TO DO SOMETHING ABOUT THIS. THIS WILL DEFINITELY BE MY LAST FORD PRODUCT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170258October 9, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 EDDIE BAUER FORD EXPLORER REVVED AT 30 MPH THEN THE O/D LIGHT STARTED FLASHING AND THE CHECK TRANSMISSION LIGHT CAME ON. IMMEDIATELY I TOOK IT TO DEALER AND WAS TOLD THE 3RD GEAR WAS GONE. NEW TRANSMISSION NEEDED. VERY SADDENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170272October 9, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLICKER. ON RESTART WENT AWAY. DEALER INDICATED THERE WAS INTERNAL TRANSMISSION DAMAGE. TRANSMISSION COULD NOT BE REBUILT NEEDED TO BE REPLACED. WHILE IN SHOP THEY DISCOVERED PROBLEMS WITH THE REAR END AS WELL. CAR HAS 72,000 MILES AND NEEDS TRANSMISSION AND NEW REAR END. I WAS SHOCKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169725October 2, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH, A BURNING ODOR WAS SMELLED COMING FROM THE A/C VENTS IN THE REAR OF THE VEHICLE. WHEN THE VEHICLE WAS STOPPED, THE REAR VENT WAS HOT TO THE TOUCH AND A BURNING ODOR WAS EVIDENT. THE SERVICE DEALER AND MANUFACTURER HAD NOT BEEN NOTIFIED.*AK UPDATED 10/30/2006 -*NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169636September 29, 2006
VISIBILITY:WINDSHIELD
DT*: THE CONTACT STATED THE REAR HATCHBACK DOOR WINDSHIELD FELL OFF WHILE THE DOOR WAS OPEN BREAKING GLASS OVER THE CONCRETE WHICH DEFLECTED BACK UP CAUSING INJURIES TO THE CONTACT. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER TO DETERMINE THE CAUSED OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169534September 28, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FORD EXPLORER 2002. REAR DIFFERENTIAL WHINING AND LEAKING AXLE SEALS. THE SEALS HAVE BEEN REPLACED ONCE ALREADY AND NOW IT IS BACK IN THE SHOP TO HAVE REPLACED AGAIN. 66,000 MILES ON VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169437September 27, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THERE IS A TWO TO THREE INCH CRACK IN MY BACK HATCH DOOR IN MY 2002 FORD EXPLORER XLT. IT IS IN THE BODY WORK RIGHT TO THE LEFT OF THE WINDSHIELD WIPER. I CALLED FORD AT LEAST THREE TIMES AND ASKED IF THEY WOULD RESOLVE THIS FORM ME AS I FELT NEVER SHOULD A CRACK IN THE BODY OF A VEHICLE OCCUR. THEY SAID THERE HAS BEEN NO RECALL EACH TIME I CALLED AND THAT I SHOULD CHECK BACK. THAT'S AS FAR AS THEY WOULD GO. I WAS DRIVING ONE DAY AND SAW ANOTHER EXPLORER WITH A WORSE CRACK THAN MY OWN. I DO NOT HAVE THIS PERSON'S INFORMATION AS I HAVE MISPLACED IT. I TALKED WITH MY OWN VEHICLE PLACE (FRED BEAN'S OF WEST CHESTER) WHERE I PURCHASED THE VEHICLE AND THEY WILL NOT HANDLE THE PROBLEM WITHOUT CHARGING ME. I DO NOT FEEL I SHOULD HAVE TO PAY FOR SUCH AN INCIDENT AS THERE WAS NO DAMAGE TO CREATE THE PROBLEM. A COUPLE YEARS AGO WHEN I HAD THE HINGE ISSUE TAKEN CARE OF THEN IT WASN'T TOO LONG AFTER THAT THE ISSUE AROSE. I CAN ONLY ASSUME THAT THE IMPACT OF CLOSING THIS HATCH WITH WEAK OR IMPROPERLY INSTALLED HINGES MAY HAVE CAUSED THIS CRACK. WHEN I SPOKE WITH SOMEONE AT THE FORD PLACE, THE PERSON OF WHOM REMAINS ANONYMOUS FOR OBVIOUS REASONS, SAID TO ME THAT THEY HAVE SEEN ABOUT 10-100 OTHER VEHICLES COME IN TO THEIR PLACE ALONE WITH THIS SAME ISSUE AND NO ONE WOULD DO ANYTHING ABOUT IT. PLEASE CONTACT ME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169137September 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT BY 2002 FORD EXPLORER FROM BOARD FORD ON 07/24/2004. IT HAD 57051 MILES ON IT. AT 77117 MILES THE TRANSMISSION GEARS WENT OUT WHILE I WAS DRIVING ON THE 91 FWY. I THEN HAD IT REPAIRED AT CERRITOS FORD. IT ONCE AGAIN WHILE I WAS DRIVING THE TRANSMISSION FAILED AT 92120 MILES. IT WAS A FRIGHTENING EXPERIENCE WHILE DRIVING FOR YOUR GEARS TO GO OUT ON A BUSY HIGHWAY. LUCKILY I WAS ABLE TO PULL OVER BOTH TIMES SAFELY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169009September 22, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION ON MY 2002 EXPLORER IS SLIPPING FROM 2ND TO 3RD AND MAKING A HISSING NOISE. I UNDERSTAND THERE HAS BEEN ALOT OF COMPLAINTS ON THESE TRUCKS. I WANT IT FIXED OR REPLACED. I HOPE THERE IS A RECALL ON THIS AUTOMOBILE FROM FORD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168854September 21, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD EXPLORER 39,000 ALL 4 BRAKE ROTORS RUSTED TO THE POINT THEY COULDN'T BE CUT AND WERE LITERALLY EATEN AWAY . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168700September 19, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
MY FOUR WHEEL DRIVE FAILED, WHILE ELECTRONIC LIGHT SHOWED CAR IN 4 WHEEL DRIVE. CAR SLID BACKWARDS INTO A RAVINE. ON SNOWY ROAD. LOCAL FORD DEALER DID NOT KNOW HOW TO FIX IT, BUT PROBLEM WAS EVENTUALLY TRACKED TO A FAULTY ELECTRONIC MODULE THAT FORD KNEW ABOUT. THIS CAUSED THE SOLENOID THAT ENGAGES 4 WHEEL DRIVE TO FAIL/ THIS WAS AN EXTREMELY DANGEROUS SITUATION. I WAS DRIVING OVER A SNOWY MOUNTAIN ROAD PREVIOUS DAY AND COULD HAVE SLIPPED OFF ROAD IF IT FAILED ONE DAY EARLIER. I SEE NUMEROUS EXAMPLES OF THE SAME PROBLEM. WHY DOESN'T FORD RESPOND?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10168542September 18, 2006
SEAT BELTS
I TOOK MY 2002 FORD EXPLORER IN FOR SERVICE AND REQUESTED THEM TO FIX THE AIRBAG SYSTEM. I WAS ADVISED THERE IS A FAULTY SEAT BELT PRETENSIONER SENSOR THAT WORKS WITH THE AIRBAG SYSTEM. I WAS TOLD THERE IS A SERVICE NOTICE FROM FORD, BUT NOT A RECALL. REPAIR WAS ONLY COVERED UNDER BUMPER TO BUMPER WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168549September 18, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION OVERDRIVE LIGHT STARTED TO FLICKER. DEALER TELLS ME THAT 2ND GEAR IS FAILING AND WHEN IT FAILS MY TRANSMISSION WILL FREEZE AND LOCK UP CAUSING A CATASTROPHIC FAILURE WHICH IS A DANGEROUS SITUATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168082September 12, 2006
SEATS:FRONT ASSEMBLY:RECLINER
FRONT DRIVER SIDE SEAT HAS BEEN BROKE WITH RECLINER PROBLEM SINCE THE RECALL ON IT IN 2003, THEY NEVER CORRECTED THE PROBLEM AND TRIED TO CHARGE ME WHEN THE MAILED ME THE RECALL. ADDITIONALLY, THERE WAS A NEW RECALL AS OF APRIL 2006 ON THE SAME EXACT THING THAT THEY WILL NOT HONOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167834September 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT 4WD: I HAVE HAD PROBLEMS WITH MY TRANSMISSION ON 5 OCCASIONS. EACH TIME THE TRANSMISSION WOULD SHIFT REALLY HARD AND THUMP. FORD FIXED IT AND A FEW MONTHS LATER, THE SAME PROBLEM. ON THE LAST OCCASION, I BROUGHT IT IN BECAUSE IT WOULD STUTTER IN 2ND GEAR LIKE IT WAS SLIPPING (IT FELT LIKE A STALLING VEHICLE). FORD REBUILT THE TRANNY AND I GOT IT 2 DAYS LATER. IT IS NOW 3 DAYS AFTER THE FIX AND IT IS DOING IT AGAIN. I WILL NEVER BUY ANOTHER FORD AS LONG AS I LIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167899September 11, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER. WHINING NOISE FROM REAR DIFFERENTIAL. WHINING GOES AWAY IF PRESSURE IS REDUCED FROM ACCELERATOR. THERE WAS A LOT LEAKING AROUND THE REAR AXLE SEALS, IT WAS FIXED UNDER WARRANTY THE FIRST TIME AT 17500 MILES AND WAS JUST FIXED AGAIN AT 54500 MILES ON MY DIME. HAVE UNCOVERED MANY OTHER 2002 EXPLORER OWNERS WITH SIMILAR REAR DIFFERENTIAL ISSUES. WOULD SEEM THAT SINCE THERE ARE MANY OTHERS HAVING THE SAME ISSUE THAT THERE IS SOME DESIGN/MATERIALS FLAW IN THE REAR END GEARBOX CAUSING THIS ISSUE. THIS IS A DEFINITE SAFETY ISSUE AND SHOULD PROMPT A SAFETY RECALL DUE TO POTENTIAL OF THE DIFFERENTIAL LOCKING UP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167747September 9, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
BEGINNING LATE JULY, 2006 MY 2002 FORD EXPLORER XLT BEGAN EXHIBITING HALTING OR DELAYED SHIFTING. AFTER A FEW DAYS, THE O/D WARNING LIGHT CAME ON INTERMITTENTLY AND THE SHIFTING BECAME NOTICEABLY WORSE. A READING THE DTCS CODES BY MULTIPLE SOURCES CONFIRMED THAT THE TRANSMISSION WOULD HAVE TO BE REBUILT AT A COST OF $3,400. A MONTH FOLLOWING THIS COMPLETE REBUILD, I NOW HAVE A MAJOR FAILURE IN THE REAR END DIFFERENTIAL AND ANOTHER ESTIMATED $1500-$2500 REPAIR. THIS VEHICLE HAS ONLY 82820 MILES. FORD IS AWARE OF THE TRANSMISSION, DRIVELINE AND DIFFERENTIAL COMPONENT DEFECTS ON THIS SERIES OF EXPLORER AND HAS ADDRESSED THEM IN MULTIPLE TSB'S TO THEIR DEALERS AND SERVICE DEPARTMENTS. THEY HAVE FAILED TO ADVISE INDIVIDUAL OWNERS OF THESE PROBLEMS, AND THE MAJOR DRIVELINE COMPONENTS ARE DESIGNED SO THAT THEY ARE NOT USER SERVICEABLE. I URGE ALL OWNERS OF THESE VEHICLES TO CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AND FILE A COMPLAINT WITH THE NHTSA IF YOU HAVE EXPERIENCED THESE PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167750September 9, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2002 FORD EXPLORER THAT HAD A NOISE IN THE REAR END WITHIN THE 1ST 30,000 MILES. FORD REFUSED TO DO ANYTHING. THEY SAID IT WAS THE TIRES. WE REPLACED ALL TIRES AND THE NOISE CONTINUED. AFTER 3 REAR ENDS/DIFFERENTIAL BEING REPLACED AND PAID FOR BY MYSELF, I THINK IT IS TIME TO START A CLASS ACTION SUIT AGAINST FORD MOTOR COM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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