Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10186900April 3, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
EGR SENSOR FAILURE OBD2 CODE P0401. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186642March 31, 2007
WHEELS:HUB
2002 FORD EXPLORER XLT 4X4, I HAVE BEEN GETTING A HUMMING SOUND. I HAVE REPLACED ONE FRONT WHEEL HUB BEARING AND BOTH REAR WILL BEARING HUB. ONE AT A TIME, COULDN'T AFFORD TO DO ALL. HUMMING STILL BEING HEARD. I HAVE 125,000 MILES AND ITS IN GOOD SHAPE. I BOUGHT IT IN 2002 A CERTIFIED VEHICLE. FORD NEEDS TO RECALL REAR OF 2002 EXPLORER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186565March 30, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I WAS DRIVING WHEN MY CAR START SMOKING, WHEN I STOPPED IT CAUGHT ON FIRE. THE CAR IS TOTALED. THE FIRE ORIGINATED AT THE ENGINE COMPARTMENT NEAR THE SPARK PLUGS. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10187952March 29, 2007
SUSPENSION:REAR
2002 FORD EXPLORER WAS IN AN ACCIDENT BECAUSE OF WHEEL BEARING PROBLEMS**NAR**CC TRANSFERRED TO DAD **CG THE CONSUMER WAS TOLD THE WHEEL BEARING FAILED DUE TO WEAR, HOWEVER THE CONSUMER STATED THERE WAS NO NOISE PRIOR TO THE ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186437March 29, 2007
STEERING:LINKAGES:TIE ROD ASSEMBLY
MY FORD EXPLORER LOST CONTROL WHILE ON THE HIGHWAY. WHILE CHANGING LANES THE VEHICLE WOULD NOT STRAIGHTEN. THE TRUCK FISHTAILED SEVERAL TIME BEFORE SPINNING OUT. VEHICLES CRASHED INTO RETAINING WALL. TIE ROD WAS BROKEN ON THE DRIVER'S SIDE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186502March 29, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
NOISE IN DIFFERENTIAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186355March 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2022 FORD EXPLORER WITH 82000 MILES, AND TRANSMISSION FLUID REPLACED AT LEAST TWICE SINCE I PURCHASED THE VEHICLE. AT 74,000 WAS MILES FLUID AND FILTER REPLACED AT DEALER. WHEN THE TRANSMISSION WAS WARM THE VEHICLE WILL ONLY TRAVEL 2-3 YARDS IN REVERSE, AND THEN LOCK. DEALER DIAGNOSED THE PROBLEM AS TRANSMISSION. DEALER WANTED TO TEAR THE TRANSMISSION DOWN AND DETERMINE THE CAUSE. IT COULD REQUIRE A COMPLETE REBUILD AT $3,500. THIS WAS A 5 SPEED AUTOMATIC WITH OD. NO TOWING AND NO PLOWING. NORMAL TO/FROM WORK WITH VEHICLE. I NOTICED HUNDREDS OF TRANSMISSION ALERTS VIA A GOOGLE SEARCH, SOME SPECIFIC TO THIS VEHICLE AND PROBLEM. ALSO, HAD PROBLEMS WITH UPSHIFTING /DOWNSHIFTING ON HILLS. PREVIOUSLY REPORTED THIS TO DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186291March 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2002 FORD EXPLORER, CRACK IN REAR PANEL BELOW REAR WINDOW. FORD WILL NOT REPAIR, IT IS A COMMON PROBLEM AMONG MANY 2002 FORD EXPLORERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186319March 27, 2007
ENGINE AND ENGINE COOLING:ENGINE
EVENTS LEADING UP TO THE FAILURE: BACKING OUT OF A PARKING SPACE FAILURE AND CONSEQUENCES: FORD ACKNOWLEDGES ISSUES INTERNALLY WITH THE TIMING CARTRIDGES ON THE 2002 E CODE 4.0L V6 SOHC ENGINE THROUGH SEVERAL TSB'S, HOWEVER DOES NOT NOTIFY THE PUBLIC THAT THIS ISSUE EXISTS. I FOUND OUT ABOUT THE ISSUE AFTER APPARENTLY BLOWING THE ENTIRE ENGINE ON MY 2006 FORD EXPLORER. NOW, INSTEAD OF HAVING A REPAIR DONE AT THE DEALERSHIP THAT COULD COST A LITTLE, I HAVE TO SPEND A LOT OF MONEY TO HAVE IT FIXED. I AM GREATLY THANKFUL THAT THIS HAPPENED AS I WAS BACKING OUT OF A PARKING SPACE AND NOT AT HIGHWAY SPEEDS. APPARENTLY, FORD USED SEVERAL PLASTIC GUIDE WAY PARTS TO TENSION THE CHAIN, AND THESE PARTS FAIL EASILY BECAUSE THEY ARE OIL STARVED AT ENGINE STARTUP. BECAUSE THEY ARE PLASTIC, THEY CAN FATIGUE AND BREAK AT ANY TIME, CAUSING SEVERE VALVE AND PISTON DAMAGE, AND LEAVING THE OPERATOR OF THE CAR WITH NO CONTROL OF THE AUTOMOBILE BECAUSE OF LOSS OF VACUUM FOR BREAKS, AND AUTOMATIC STEERING. CORRECTION OF FAILURE: FORD REFUSES TO PAY ANYTHING TO HELP REPAIR OR REPLACE PARTS EVEN WITH KNOWN ISSUES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186003March 23, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A 2002 FORD EXPLORER XLS THAT WAS PURCHASED NEW. APPROXIMATELY 1 YEAR AFTER PURCHASE STARTED DEVELOPING A CRACK ON THE PANEL BENEATH THE REAR WINDOW. SINCE THEN, WHEN IT IS HOT, I GET A DOOR OPEN WARNING LIGHT. NO DOOR IS OPENED, BUT THE DOORS REFUSE TO LOCK, AND THE WARNING LIGHT STAYS ON. I BELIEVE WATER ENTERS THE PANEL BENEATH THE WINDOW DUE TO THE CRACK. I HAD IT LOOKED AT BY DEALERS FOR THE WARNING LIGHT-THEY CANNOT FIGURE IT OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186042March 23, 2007
VISIBILITY:GLASS, SIDE/REAR
CRACK ON PANEL BELOW THE REAR GLASS WAS ABOUT 4 INCHES LONG. IF THE CRACK CONTINUES IT COULD BECOME A SAFETY ISSUE AT HIGHWAY SPEEDS. PART OF THE PANEL COULD DETACH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185653March 20, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALERSHIP INFORMED THE CONTACT THE DRIVER'S FRONT SEAT PRETENTIONER UPGRADE HARNESS NEEDED TO BE REPLACED. THE DEALERSHIP MADE THE REPAIR. THE AIRBAG WARNING LIGHT NO LONGER ILLUMINATED. THE CURRENT MILEAGE WAS 73,000. *AK UPDATE 4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185477March 19, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2002 FORD EXPLORER LTD. THE ABS LIGHT CONTINUED TO ILLUMINATE. THE FAILURE MILEAGE WAS 58800. THE DEALER INFORMED THE CONTACT THAT THEY DIDN'T HAVE THE PART TO REPAIR THE VEHICLE. ALSO, THE DEALER STATED THAT THEY WERE UNABLE TO DIAGNOSE WHAT WAS CAUSING THE ABS LIGHT TO STAY ON CONTINUOUSLY. THE DEALER CALLED FORD , AND THEY WERE RESEARCHING THE CAUSE OF THE FAILURE. THE CURRENT MILEAGE WAS 60000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185496March 19, 2007
SUSPENSION:REAR:SPRINGS, PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
TL*-THE CONTACT STATED THAT WHILE DRIVING 50 MPH IN THE 2002 FORD EXPLORER HE HEARD A LOUD NOISE COMING FROM THE BACK OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO DEALER FOR A WHEEL BEARING REPAIR WHEN THE ODOMETER REACHED 10,300 MILES, AND WAS INFORMED THAT BOTH THE REAR SPRING AND THE EMERGENCY BRAKE CABLE WERE FRACTURED. THE CONTACT STATED THAT HE TRIED TO GET A RESOLUTION FOR REPAIRS ON THE VEHICLE BECAUSE IT WAS STILL UNDER WARRANTY, BUT THE DEALERSHIP REFUSED TO REPAIR THE VEHICLE UNLESS THE CONTACT PAID FOR THE REPAIRS. THE CONTACT PURCHASED THE VEHICLE FROM WENTWORTH MOTORS , AND THEY TOLD THE CONTACT THAT HE HAD TO TAKE THE VEHICLE TO A FORD DEALERSHIP FOR THE REPAIRS. THE CURRENT MILEAGE WAS 10,600.*AK THE REAR SPRINGS FAILED. UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185575March 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED A NEW 2002 FORD EXPLORER IN OCTOBER 2002. IN THE PAST TWO YEARS, I HAVE REPLACED ALL OF THE FOUR BALL BEARING JOINTS, AND ALTERNATOR AND NOW A TRANSMISSION WITH TOTAL COSTS TO EXCEED $7000. I AM WRITING NOW BECAUSE I FELT THAT THE OTHER EXPENSES WERE WEAR AND TEAR, AS I HAVE HAVE 98,000 MILES. BUT NOW IT IS GOING TO COST $3600 TO REPLACE MY TRANSMSSION. LAST THURSDAY 3/15 MY VEHICLE WOULD NOT SHIFT INTO GEAR, AS MY RPM REACHED 3000. THEN IT WOULD SHIFT INTO GEAR AS I MADE MY WAY HOME FROM MY JOB 100 MILES AWAY. MY O/D LIGHT FLASHED AND THEN MY SERVICE ENGINE LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185584March 19, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER. I HAVE HAD TO REPLACE THE TRANSMISSION AT 51,000. I HAVE ALSO HAD TO REPLACE THE REAR SEALS AXLE SEALS ON BOTH SIDES AND THEY BOTH NEED IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185440March 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
AFTER SEVERAL ATTEMPTS TO DIAGNOSE TRANSMISSION PROBLEM WHILE UNDER WARRANTY, FORD FINALLY FOUND A PROBLEM AT 46,XXX MILES (NOT COVERED UNDER WARRANTY, BUT FORD OFFERED A $1000 DEDUCTIBLE). BURT FORD OF ARAPAHOE FORD INC. CENTENNIAL, COLORADO REPLACED THE AUTOMATIC TRANSMISSION WITH A REMANUFACTURED SERIAL# 0302462W AND REPLACED THE REAR AXLE RING AND PINION GEAR SET, BEARINGS, AND SEALS (SEPT. '06). WE RECEIVED A FORD POWERTRAIN SERVICE PART WARRANTY UNTIL 06/17/2008 (7YRS FROM ORIGINAL OWNERS DATE OF PURCHASE). WE ARE TAKING THE VEHICLE BACK TO SERVICE NOW (MAR. '07) FOR THE SAME PROBLEMS TO CHAMPION FORD OF SANDY, UTAH AFTER 6,000 MILES OF USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185409March 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 EXPLORER EDDIE BAUER AWD, VEHICLE MILEAGE JUST UNER 100K. VEHICLE (W.O WARNING) WOULD NOT SHIFT THRU 3RD GEAR. SYMPTONS ARE WHEN VEHICLE GETS TO 3RD, ENGINE REVS AS IF IN NEUTRAL, CHECK TRANS LIGHT COMES ON, OD INDICATER FLASHES. BACKING OFF ON THROTTLE ALLOWS HARD SHIFT INTO 4TH AND VEHICLE PROCEEDS OK. FORD DEALER SAYS 3RD GEAR BAND IS GONE. WHEN I ASKED THE DEALERSHIP IF THIS IS A KNOWN PROBLEM THEY CLAIM NO. AFTER RESEARCH ONLINE I FOUND MANY OTHER OWNERS WITH THE IDENTICAL PROBLEM. ALSO FOUND OLD FORD TSB OUTLINING THE IDENTICAL SYMPTONS. IS THERE ANY RECALL ON THIS ISSUE, DO I HAVE ANY RECOURSE WITH FORD SINCE IT SEEMS TO BE A FAIRLY COMMON EXPLORER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185273March 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH ON 2002 EXPLORER TRIM PIECE AT BOTTOM CRACKS..THSI IS A COMMON PROBLEM AND FORD KNOWS ABOUT IT BUT WILL NOT FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185284March 16, 2007
EXTERIOR LIGHTING:TAIL LIGHTS
EVERY TIME IT RAINS WATER LEAKS THROUGH THE REAR TAIL LIGHT ON THE TOP REAR OF THE VEHICLE. ON SOME OCCASIONS, THE BULBS SHORT OUT. VEHICLE IS OUT OF WARRANTY AT 72,000 MILES. WATER ALWAYS POOLS IN THE REAR AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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