Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10188299April 19, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
YET MORE LEAKING READ DIFFERENTIAL SEALS. REAR END HOWLING ALSO, HAS BEEN FOR ABOUT 15,000 MILES NOW. 79,000 MILES CURRENTLY. I WILL HAVE TO CHANGE THE REAR SEALS AGAIN, AND WILL INSPECT FOR THE HOWLING NOISE AGAIN. MAY HAVE TO CHANGE PINION BEARINGS!? AS A MECHANIC, IT IS UNBELIEVABLE TO ME THAT WE WOULD BE HAVING SEAL AND BEARING FAILURES AT SUCH LOW MILEAGES. BAD ALUMINUM HOUSING CASTINGS MAYBE? BAD MACHINING? TOO MUCH SLOP AT THE REAR HALF SHAFT, CAUSING PREMATURE WEAR ON THE SEAL FACES? WHAT EVER THE REASON, FORD IS NOT MAKING MUCH EFFORT TO REPAIR. AND THEY SEEM SURPRISED THAT FOLKS ARE BUYING FOREIGN TRUCKS. (TOYOTA TRUCKS) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188318April 19, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. ON FEBRUARY 21, 2007, THE CONTACT REPLACED THE REAR DRIVER SIDE HUB ASSEMBLY. CURRENTLY, THE VEHICLE IS IN THE SHOP A SECOND TIME FOR THE PASSENGERS SIDE HUB ASSEMBLY. ON APRIL 18, 2007, THE CONTACT HEARD A LOUD RUMBLING NOISE WHILE DRIVING 65 MPH. THE VEHICLE BEGAN TO OPERATE AS IF THE ALIGNMENT HAD FAILED. SOMEONE DRIVING BESIDE THE CONTACT INFORMED HER THAT THE REAR WHEELS APPEARED AS IF THEY WERE ABOUT TO DETACH FROM THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188208April 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED USED 2002 FORD EXPLORER XLT ON FEBRUARY 28, 2007 FROM CLASSIC NISSAN IN MOUNT. HOLLY, NEW JERSEY. THE WEEK OF APRIL 9, 2007 MY DAUGHTER AND I TOOK A TRIP TO FLORIDA. ON APRIL 11,2007 I NOTICED THAT WHEN I WOULD HIT 55 MPH THE ODOMETER OFF LIGHT WOULD START BLINKING. I NOTIFIED CLASSIC NISSAN OF THE SITUATION. THEY SAID THAT THEY WOULD LOOK AT IT WHEN I RETURNED FROM MY VACATION. ON MY WAY HOME ON APRIL 13,2007 I BROKE DOWN IN FAYETTEVILLE, NORTH CAROLINA. THE TRUCK WOULD NOT DRIVE AT ALL. I WOULD PUSH ON THE GAS PEDAL AND IT WAS ACTING AS IF I WERE IN NEUTRAL POSITION. I WAS TOWED TO A SERVICE STATION THE NEXT MORNING AND THEY DIAGNOSED IT AS NEEDING A NEW TRANSMISSION. THEY STATED TO ME THAT THE PUMP FAILED IN THE TRANSMISSION, WHICH LED TO NO FLUID FLOW AND THE CLUTCHES ULTIMATELY MALFUNCTIONED. I REALIZE THAT I AM OUT OF THE WARRANTY PERIOD FOR CLASSIC NISSAN TO BE AT ANY LIABILITY AS WELL AS FORD MOTOR CORPORATION TO BE AT ANY LIABILITY, BUT I DO NOT FEEL AS IF TRANSMISSIONS SHOULD FAIL AT 36,000 MILES. I ONLY HAD THE CAR FOR A MONTH AND A HALF AND NOW HAVE TO SPEND $3,500.00 TO HAVE IT REPAIRED. IF THIS IS THE QUALITY WORK THAT FORD GIVES, THEN I WILL NOT BE PURCHASING ANY MORE FORD VEHICLES IN THE FUTURE. THANK YOU. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188228April 18, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL, SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:HUB
REAR AXLE SEALS AND WHEEL BEARINGS. WE HAVE HAD TO REPLACE THE REAR AXLE SEALS ON JUNE 4, 2004 WITH 4, 000 MILES, AND ON JUN 16, 2006 WITH 69.600 MILES. ALSO HAD TO REPLACE REAR HUB BEARINGS AND ASSEMBLY ON APRIL 17, 2007 WITH 74,000 MILES. *AK THIS IS OBVIOUSLY A RECURRING ISSUE, AND I HAVE BEEN TOLD THIS IS A COMMON EXPLORER PROBLEM. ALL WORK ON THIS VEHICLE HAS BEEN PERFORMED BY REPUTABLE FORD AUTHORIZED DEALERS/SERVICE, AND WOULD EXPECT WORK TO LAST LONGER THAN 1-2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188295April 18, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188129April 17, 2007
SUSPENSION:REAR
TL*- THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 50 MPH HE HEARD A LOUD NOISE COMING FROM THE REAR WHEELS. THE MECHANIC STATED THAT THE WHEEL BEARINGS WERE RUSTED AND SHOULD BE REPLACED. THE DEALER MADE THE REPAIR. THE FAILURE MILEAGE WAS 83,000 MILES AT THE TIME OF THE REPAIR. THERE HAD NOT BEEN ANY OTHER OCCURRENCES SINCE THE REPAIR. THE VEHICLE'S CURRENT MILEAGE WAS 95,000 MILES. *AK UPDATED 07/03/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188155April 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
1. WAS JUST DRIVING, NOTHING SEEMED OUT OF THE ORDINARY, WHEN ALL OF A SUDDEN... 2. THE "O/D OFF" LIGHT ON THE DASH STARTED BLINKING RAPIDLY, AND THE MESSAGE PANEL IN THE DASH SAID "CHECK TRANSMISSION". BROUGHT IT INTO FORD DEALERSHIP, WAS TOLD THE TRANSMISSION NEEDED TO BE REPLACED AT A COST OF $3400. 3. NOTHING YET, BUT I'M TOLD IF I WANT TO DRIVE THE CAR AGAIN, IT WILL REQUIRE A BRAND NEW $3400 TRANSMISSION. DID A QUICK SEARCH ONLINE FOR "2002 FORD EXPLORER TRANSMISSION", AND AM SEEING A LOT OF TRANSMISSION PROBLEMS... PROBABLY SOMETHING THAT SHOULD BE LOOKED INTO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187974April 15, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
RATTLE OR THUMMING SOUND FROM REAR OF INSTRUMENT PANEL SOUNDS LIKE SPEDOMETER CABLE NOT LUBRICATED. SOUND CHANGES IN FREQUENCY AND VOLUME WITH SPEED OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187977April 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ALMOST HIT SOMEONE DUE TO THE TRANSMISSION NOT DOWN SHIFT COMING TO A STOP AND THEN SHIFTING BACK INTO DRIVE AFTER BEING STOPPED FOR A GOOD 10 15 SECONDS THEN WHEN IT DOES, IT LURCHES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187986April 15, 2007
SUSPENSION:REAR
1. INSPECTED REAR COIL SPRINGS. 2. FOUND BOTH REAR COIL SPRINGS BROKEN, CAUSING REAR OF VEHICLE TO SAG. 3. HAD BOTH REAR COIL SPRINGS REPLACED, ALSO REPLACED THE REAR STRUTS. I STILL HAVE THE OLD COIL SPRINGS AND STRUTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187865April 14, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRINGS ON THE 2002 FORD EXPLORER FELL APART! PIECES OF THE COIL ARE BREAKING APART WITH RAZOR SHARP EDGES. I'VE NEVER SEEN SPRINGS FALL APART LIKE THIS,THE METAL HAS TO BE DEFECTIVE. I HAVE FOUND PARTS OF THE COILS IN MY DRIVEWAY, SO I'M SURE THERE HAS TO BE SOME COMING OFF ON THE ROAD. I HAVE PICTURES IF YOU WOULD LIKE A BETTER UNDERSTANDING OF WHAT I'M TALKING ABOUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187744April 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE TRANSMISSION WILL NOT ENGAGE IN THE REVERSE POSITION AND FAILED TO ACCELERATE. IN ADDITION, WHEN THE VEHICLE TURNED, THE REAR OF THE VEHICLE PRODUCED A LOUD THUMPING SOUND AND ALMOST STALLED. THE CONTACT BROUGHT THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO FIX THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 123,196.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187549April 11, 2007
STEERING
SLIDING PROBLEM EXISTS IN THE 2002 FORD EXPLORER SPORT, 2 DOOR, EVEN THOUGH I DROVE 30-35 MILES SOMETIMES. WHEN SLIDING THE STEERING WAS OUT OF CONTROL. FORTUNATELY, NO CAR FOLLOWED ME CLOSELY WHEN SLIDING HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187619April 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE MADE A WHINNING NOISE WHEN IDLING. THERE WAS A PAUSE WHEN SHIFTING FROM PARK TO DRIVE, FROM REVERSE TO DRIVE, AND FROM DRIVE TO REVERSE. THE PAUSE CAUSED VEHICLE TO NOT MOVE FORWARD OR REVERSE UNTIL THE TRANSMISSION ENGAGED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187430April 10, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
DRIVE TRAIN PROBLEMS, HOLING NOISE FROM UNDER VEHICLE, REAR DIFFERENTIAL PROBLEMS AND TRANSFER CASE NOISES, ROUGH SHIFTING FROM 2WD TO 4WD. HAVE CHECKED ON LINE FOR A LONG TIME AND HEARD NOTHING BUT THE SAME PROBLEMS, WHY WASN'T ANYTHING DONE TO FORD TO GET THESE THINGS PUT ON A RECALL. WE BUY THEIR PRODUCT AND NOW THEY DIDN'T CARE ABOUT ANY OF OUR PROBLEMS. SOMETHING HAS GOT TO BE DONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187490April 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ONLY 58,000 MILES AND THE TRANSMISSION WAS SLIPPING WHEN GOING FROM 2ND TO 3RD GEAR. I BABIED THIS CAR SO IT HAS TO BE A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187305April 9, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
THERE IS FORD TSB 02M01 AND NTSB 10007207 FOR REPLACEMENT OF THE EGR SENSOR ON 2002 FORD EXPLORERS. THE EXPLORER NEEDED THAT SENSOR REPLACED, BUT THE WARRANTY CLAIM WAS DENIED ALTHOUGH MY VEHICLE FELL WITHIN AGE AND MILEAGE GUIDLINES. I WOULD LIKE FORD TO COMPENSATE ME FOR THE COST OF THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187381April 9, 2007
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
I WAS TOLD THAT THE 2002 FORD EXPLORER HAS REAR SEALS LEAKING. I NEED TO GET THESE REPLACED AS SOON AS POSSIBLE BECAUSE I WILL HAVE TO REPLACE THE DRIVE TRAIN IF IT FAILS. I HAVE 119,000 MILES ON THE VEHICLE, BUT I ALWAYS HAD IT SERVICED WITH FORD. I HAVE DONE SOME RESEARCH AND APPARENTLY THE SEALS HAVE BEEN FAILING AT LOW MILES. I FELT THE SEALS WERE DEFECTIVE BECAUSE THERE WERE SOME WITH THIS PROBLEM WITH LOW MILES. APPARENTLY THE DEALERS WAITED UNTIL THE WARRANTY EXPIRED. I FELT IF THE VEHICLE FAILSED THIS WOULD BE A SAFETY ISSUE. FORD HAS PRODUCED MORE DEFECTIVE EXPLORERS. I AM NOW FACED WITH A LARGE REPAIR BILL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187265April 8, 2007
POWER TRAIN:AXLE HUBS
I PURCHASED AN 2002 FORD EXPLORER XLT V6 WITH PUSH-BUTTON 4X4. FIRST THE REAR PASSENGER-SIDE AXLE AND HUB BROKE. THIS OCCURRED WITHOUT WARNING WHILE GOING DOWN A HIGHWAY. I WAS SLUNG INTO ONCOMMING TRAFFIC, BUT LUCKILY AN ACCIDENT WAS AVOIDED. I REPLACED THE AXLE AND HUB ASSEMBLY.*AK ABOUT ONE MONTH LATER THE DRIVERS SIDE REAR AXLE BEGAN MAKING A HUMMING NOISE. ONE DAY LATER IT MADE A LOUD BANG AND BROKE. I REPLACED THE AXLE AND HUB ASSEMBLY. WITHIN THREE WEEKS IT BROKE AGAIN. I REPLACED IT AGAIN. IT LASTED ONE MONTH. REPLACED AGAIN. LASTED TWO DAYS. REPLACED THE AXLE/HUB ASSEMBLY FOR THE 4TH TIME. A LITTLE OVER 1 MONTH LATER IT IS NOW MAKING THE LOUD NOISES. I PUT THE VEHICLE UP ON A RACK. I WAS ABLE TO SLIDE THE WHEEL IN AND OUT AND LEFT TO RIGHT WITH THE SLIGHT PUSH OF A FINGER. I HAVE HAD SEVERAL MECHANICS LOOK AT THE VEHICLE. THEY HAVE TOLD ME THE REAR END IS NOT MESSED UP. ONE MECHANIC SAID THEIR MAY BE AN ISSUE WITH THE HOUSING BUT HE CANNOT 'SEE' ANYTHING WRONG. I WAS ADVISED TO REPLACE THE REAR END. WHICH IS ESTIMATED AT AROUND $1500-$2000. I HAVE ALREADY SPENT UPWARDS OF $4000 ON AXLES/HUBS/AND EARLIER BRAKE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187186April 6, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
2002 EXPLORER HAS 83,500 MILES. DISCOVERED THAT THE 4X4 SYSTEM WOULD NOT ENGAGE. GANLEY FORD REPLACED THE CONTROL MODULE THAT COMMUNICATES WITH THE 4X4 SYSTEM AT A TOTAL COST OF $577.00. THE PART ALONE WAS $293.00. EXPLANATION AS TO WHY THE BALANCE OF THE LABOR WAS SO HIGH WAS "THE CONTROL MODULE IS DIFFICULT TO REACH UP UNDER THE DASH". WHY IS THAT MY PROBLEM? I HAD ALSO PURCHASED THE GOLD PLAN WARRANTY AND THIS PART WAS NOT COVERED. FORD'S GOLD PLAN IN MY OPINION IS USELESS. I WILL NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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