Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10190415May 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
AFTER BACKING OUT OF THE GARAGE, I PUT THE AUTOMATIC TRANSMISSION IN PARK TO EXIT THE VEHICLE, WHEN I RETURNED TO THE VEHICLE, I ATTEMPTED TO PUT THE TRANSMISSION IN REVERSE AND THE GEAR SHIFT BECAME COMPLETELY DETACHED FROM THE STEERING COLUMN. I TURNED THE VEHICLE OFF, BUT COULD NOT REMOVE THE KEYS FROM THE IGNITION. NO DAMAGE WAS DONE BECAUSE THE VEHICLE WAS PARKED. TWO WEEKS BEFORE THIS TIME I WAS ON THE PENNSYLVANIA TURNPIKE IN BAD WEATHER AND USED THE GEAR SHIFT TO SHIFT TO A LOWER GEAR ON THE STEEP DOWNHILL, WET AND POSSIBLY ICY ROAD SURFACE. THE CONSEQUENCES COULD HAVE BEEN MUCH DIFFERENT HAD THE GEAR SHIFT DETACHED FROM THE STEERING COLUMN UNDER THOSE CONDITIONS. THERE WAS NO INDICATION OF THE GEAR SHIFT BEING LOOSE OR DIFFICULT TO MOVE PRIOR TO ITS FAILURE. THE VEHICLE WAS TOWED TO THE SHOP AND THE STEERING COLUMN WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190233May 9, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
NO NOTICED PROBLEMS UNTIL 68,000 MILES AND ODOMETER LIGHT CAME ON AND NOTICED REVVING PAST 4 TO GET OUT OF FIRST GEAR. TOOK TO SHOP AND TOLD NEEDED 'UPDATE KIT' , AND ALL ENCLOSED FORD TRANSMISSIONS NEEDED REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190123May 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2002 FORD EXPLORER / TRASNMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190140May 8, 2007
POWER TRAIN:AXLE ASSEMBLY
CONSTANT RUBBING/GRINDING SOUND FROM REAR AXLE SOUNDING LIKE VERY LOUD ROAD NOISE. INITIALLY HAD SPRING KITS , BUT ON REAR EMERGENCY BRAKES WHICH DID NOT HELP. FINALLY, HAD TO HAVE THE REAR AXLE ASSEMBLY REBUILT BY A KIT THAT THE MANUFACTURER MADE AVAILABLE THROUGH A TECHNICAL SERVICE BULLETIN, SHOWING THEY WERE AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190183May 8, 2007
SUSPENSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO VIBRATE. A SEARS MECHANIC DIAGNOSED THE FAILURE AS THE FRONT WHEEL BEARINGS AND PERFORMED THE REPAIR. THE LEFT FRONT AND LEFT REAR WHEEL BEARINGS WERE ALSO REPLACED. THE CURRENT MILEAGE IS 92,000 AND FAILURE MILEAGE WAS 50,000. THE REAR COIL SPRING WERE WEAK. THE END BUSHING WERE REPLACED. UPDATED 06/08/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189976May 7, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION PROBLEMS, NO 3RD GEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190003May 7, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER, REAR END HUMMING AND MADE A GREAT DEAL OF NOISE. MECHANIC SAID REAR END NEEDED TO BE REPLACED. CLAIMED THIS WAS A COMMON PROBLEM, WHERE WAS THE RECALL?? NOW I AM SUPPOSED TO EAT THE $3000.00 TO REPAIR, I SHOULD HAVE BOUGHT THE HIGHLANDER. I TRIED TO SUPPORT USA AND GOT BURNED, NOT AGAIN!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189698May 3, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE OVERDRIVE LIGHT WAS FLASHING ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO STATED THAT THE TRANSMISSION SHOULD BE REPLACED. THEY FURTHER STATED THAT THE FAILURE WAS CAUSED BY THE TORQUE CONVERTER CLUTCH OR THE SOLENOID PACK. THE CURRENT AND FAILURE MILEAGES WERE 88,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189356May 1, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THEY OPENED THE HATCH AND THE RIGHT SIDE OF THE WINDOW DETACHED FROM THE VEHICLE. SHE ATTEMPTED TO PLACE THE RIGHT SIDE OF THE WINDOW BACK INTO THE HINGE. WHILE DRIVING TO THE DEALER THE LEFT WINDOW DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE HINGES DETACHED FROM THE WINDOW SEAL WHICH HELD THE WINDOW IN PLACE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER. SHE FILED A COMPLAINT WITH THE MANUFACTURER, AND WILL SUBMIT THE CASE NUMBER WITH THE HARD COPY OF THE COMPLAINT. THE CURRENT MILEAGE IS 44,000 AND FAILURE MILEAGE WAS 43,989. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189255April 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING NORMAL DRIVING WITH A TOTAL OF 55,000 MILES UNTIL DELAY SHIFTING IN 2ND AND 3RD GEARS. THIS WAS FOLLOWED BY THE OVERDRIVE OFF LIGHT FLASHING AND THEN THE CHECK ENGINE LIGHT WENT ON. TOWER FORD DEALERSHIP SAID THE TRANSMISSION HAD TO BE OVERHAULED FOR $3,000 ALL OUT OF MY POCKET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189320April 30, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
PASSENGER SIDE REAR COIL SPRING BROKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189185April 29, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I AM PRESENTLY HAVING PROBLEMS WITH THE REAR PASSENGER WINDOWS ON MY 2002 FORD EXPLORER. IT APPEARS THAT THERE IS A SERIOUS PROBLEM WITH THE MOTOR AND/OR WINDOW TRACK SYSTEM. AT PRESENT, I AM NOT ABLE TO OPERATE NEITHER OF THE WINDOWS. IN FACT, WHEN AND IF I ATTEMPT TO DO SO, ALL THAT IS HEARD IS THE MOTOR ATTEMPTING TO MANEUVER THE WINDOW. NEITHER ONE OF THE WINDOWS COME DOWN WHEN I ATTEMPT TO DO SO OPERATIONALLY. ON THE OTHER HAND, THEY COME DOWN ON THERE OWN (SLIDES DOWN EVERYDAY). UNFORTUNATELY, I HAVE TO WEDGE AN OBJECT ON THE SIDE OF THE WINDOW, SO THAT ONE OF THE WINDOWS COULD STAY IN PLACE (TO NO AVAIL, IT CONTINUES TO COME DOWN). I HAVE ATTEMPTED TO REACH OUT TO WINNER FORD IN CHERRY HILL, N.J., (WHERE I PURCHASED THE SUV, NEVERTHELESS, THEY CLAIM THAT THERE ARE NO KNOWN RECALLS, AND INSTRUCTED ME TO CALL THE FORD MANUFACTURING COMPANY ). IN TAKING THEIR ADVICE, I HAVE ATTEMPTED TO CALL FORDS COMPLAINT DEPARTMENT, JUST TO BE TOLD THAT THEY ARE NOT ABLE TO DO ANYTHING. IT IS APPARENT THAT THEY ARE JUST TOSSING THE PROBLEM BACK ON THE CONSUMER. I HAVE DONE SOME RESEARCH ON THE ABOVE MENTIONED PROBLEM AND HAVE NOTICED THAT THERE ARE OTHER OWNERS WHO ARE HAVING THE SAME, IF NOT, SIMILAR PROBLEMS WITH THE REAR PASSENGER WINDOWS. HENCE, AS A RESULT OF AN INCIDENT WITH WINNER FORD A LITTLE OVER A YEAR OR TWO AGO, I AM NOT WILLING TO INVEST MONEY INTO A PROBLEM THAT IS OBVIOUSLY MANUFACTURER RELATED. I HAD PURCHASED A WINDOW CONTROL (DRIVER'S SIDE) THAT HAD BEEN RECALLED AND WAS TOLD THAT SINCE I PURCHASED THE CONTROL PRIOR TO THE RECALL, I WAS NOT ENTITLED TO A REFUND. YOUR ASSISTANCE IS GREATLY APPRECIATED. AN UNHAPPY CONSUMER, ARMANDO ANDUJAR P.S. THE INCIDENT DATE IS A ESTIMATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189076April 27, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2002 FORD EXPLORER THAT BEGAN MAKING EXCESSIVE ROAD NOISE FROM THE REAR OF THE VEHICLE. MY MECHANIC TOLD ME THE SEALS ON THE DIFFERENTIAL NEEDED TO BE REPLACED. I HAVE BECOME AWARE THAT THIS IS A RECURRING PROBLEM WITH THESE VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189045April 26, 2007
TIRES
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. HE NOTICED DEEP WORN AREAS ON THE TIRE. THE DEALER HAS NOT INSPECTED THE VEHICLE TO DETERMINE THE CAUSE. THE CURRENT MILEAGE ON THE VEHICLE WAS 104,000. THE CONTACT WAS UNABLE TO PROVIDE THE TIRE DETAILS. THE FAILURE MILEAGE WAS UNAVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188795April 25, 2007
SUSPENSION:REAR
REAR WHEEL AXLE BEARINGS. I HAVE A 2002 FORD EXPLORER THAT HAD 85,000 MILES ON IT. I HAD TO HAVE THE REAR WHEEL AXLE BEARINGS REPLACED. I DROVE THE VEHICLE ABOUT 20,000 AND IT WAS JUST OVER A YEAR AND THE REAR BEARINGS WENT OUT AGAIN. FORD WOULD NOT COVER THESE. I HAD TO PAY FULL PRICE AGAIN TO HAVE THEM REPLACED. NUMEROUS PEOPLE I HAVE SPOKEN WITH SAID THERE HAVE BEEN MANY PROBLEMS WITH THE BEARINGS. ALSO A VERY CLOSE FRIEND OF MINE ALSO HAS A 2002 EXPLORER AND SHE HAS HAD TO HAVE HER BEARINGS REPLACED TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188700April 24, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE PLASTIC PORTION ON THE BOTTOM OF THE REAR LIFTGATE CRACKED VERTICALLY. THE CURRENT MILEAGE IS 78,000, AND FAILURE MILEAGE WAS 75,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188727April 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION BROKE THE 3RD GEAR BAND. THIS IS THE SECOND REBUILD WITH ONLY 40K MILES ON IT. I FEEL THIS IS A KNOWN ISSUE AND THIS SHOULD BE COVERED UNDER THE LEMON LAW. I FEEL THESE VEHICLES SHOULD LAST AT LEAST 80,000 MILES BEFORE NEEDING A REBUILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188579April 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NOTICED CRACKED PANEL (APPLIQUE) BELOW REAR HATCHBACK WINDOW ON MY 2002 FORD EXPLORER XLT (SUV) 1ST THOUGHT WAS SOMEONE HIT ME WHILE I WAS PARKED. THEN REALIZED THAT THERE WAS NO EVIDENCE OF THAT TEMP WAS 19 DEGREES OUTSIDE. AFTER GOING ONLINE TO CAR COMPLAINTS FOUND MANY OTHER COMPLAINTS. CONTACTED FORD CO. THEY TOLD ME TO GET AN ESTIMATE. METRO FORD GAVE ME ESTIMATE OF $302.89, CALLED FORD CO. BACK THEY SAID THEY WON'T PAY. I CAN'T AFFORD TO PAY FOR THIS FIX, EVEN IF I DID, BET IT WILL CRACK AGAIN WHEN TEMP IS BELOW FREEZING AGAIN. IT HAS TO BE A DESIGN FLAW IN THE PART. ONLINE COMPLAINTS SAY FORD KNOWS IT'S A FLAW BUT THEY ARE NOT HELPING US CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188429April 20, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE OF 2002 FORD EXPLORER DEVELOPS CRACK ON PIECE BELOW GLASS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188467April 20, 2007
AIR BAGS
AIRBAG INDICATOR LIGHT ON THE INSTRUMENT CLUSTER REMAINS ON AFTER STARTING THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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