Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10195209July 3, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I OWN A 2002 FORD EXPLORER AND HAVE HAD A ONGOING PROBLEM WITH CHECK LIGHTS COMING ON. FIRST IT WAS A CHECK ENGINE LIGHT WHICH READ THAT VEHICLE NEEDED NEW CATALYTIC CONVERTER .THEN COUPLE YRS LATER CAME ON AGAIN THIS TIME FOR A SENSOR. NOW I HAVE A AIRBAG LIGHT ON IT SEEMS LIKE ONE SENSOR AFTER ANOTHER. AFTER READING VERY SIMMILER COMPLAINTS ON YOUR SITE AND OTHERS I THINK THIS SHOULD BE LOOKED AT FURTHER. NO EXACT EVENTS LEAD TO THE PROBLEM. ALL PROBLEMS HAVE BEEN FIXED EXCEPT AIRBAG LIGHT WHICH JUST HAPPEND THIS WEEK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195252July 3, 2007
STEERING:COLUMN
GEAR SHIFT BROKE WHILE ENGINE WAS RUNNING AND VEHICLE WAS IN PARK. KEY COULD NOT BE REMOVED. COULD THIS OCCUR WHILE VEHICLE IS MOVING? REPLACEMENT OF ENTIRE GEAR SHIFT WAS REQUIRED. OLD GEAR SHIFT ASSEMBLY HAS BEEN KEPT FOR FUTURE REFERENCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195290July 3, 2007
SEAT BELTS:FRONT:RETRACTOR
THE FORD DEALERSHIP IN GUAM SAID I NEEDED A NEW SEAT BELT RETRACTOR AND ORDERED IT. THAT WAS IN MARCH 2007. IT IS NOW JULY 2007. IF THIS IS A SAFETY ISSUE THEN WHY IS IT SO SLOW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195106July 2, 2007
AIR BAGS
ON THE FORD EXPLORERS 2002-2003 THERE IS A PASSENGER RESTRAINT FAULT WHERE THE AIRBAG LIGHT COMES ON INDICATING THAT THE PASSENGER RESTRAINT AND OR DRIVER RESTRAINT SRS SYSTEM IS AT FAULT. THIS IS CONCERNING ME SIMPLY BECAUSE IT APPEARS TO ME THAT THIS COULD CAUSE THE AIR BAG TO DEPLOY WHILE I AM DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195144July 2, 2007
SUSPENSION:REAR:SPRINGS
BOTH REAR COIL SPRINGS BROKEN. VEHICLE DROVE NORMALLY TO DEALER FOR WHEEL BEARING REPLACEMENT. HOWEVER, MECH. FOUND BOTH COIL SPRINGS BROKEN WHILE REPLACING LEFT WHEEL BEARING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194971June 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 30 MPH, THE TRANSMISSION FAILED TO ACCELERATE AND SHIFT INTO SECOND GEAR. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE OVERHAULED. AS OF JUNE 29, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195019June 29, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I JUST SPENT $492.01 REPAIRING THE 2002 FORD EXPLORER XLT. THE BOLT HOLDING THE RIGHT SIDE CALIPER MOUNTING BRACKET SHEARED OFF. IT SCORED THE INSIDE RIM WHICH RESULTED IN A BREACH TO THE TIRE, CAUSING IT TO GO FLAT. THIS PROBLEM HAPPENED 5:15 AM IN THE MORNING WITH NO ONE ON THE ROAD. AS SOON AS I HIT THE BRAKE,THE TIRE LOCKED UP AND THE CAR CAME TO AN ABRUPT HALT. HAD THIS HAPPENED DURING THE DAYTIME OR WHEN THERE WERE OTHER CARS AROUND, MUCH DAMAGED COULD HAVE OCCURRED TO MYSELF AND OTHER VEHICLES IN THE AREA. THE MECHANIC SAID IT WAS A DEFECTIVE PART. I FEEL FORD SHOULD REIMBURSE ME FOR THE COST OF REPAIR. AND BY THE WAY, I HAVE AN EXTENDED WARRANTY WITH THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193642June 18, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE IS CRACKED AND LEAKING. HE NOTIFIED FORD WHO STATED THAT COMPLAINTS HAVE BEEN MADE FOR THE SAME FAILURE. THE CURRENT MILEAGE IS 65,590 AND FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193501June 16, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I PURCHASED THIS VEHICLE USED AT 22,000 MILES FROM LOCAL FORD DEALER. AT 27,380 FORD DEALER FURNISHED MULTI-POINT INSPECTION, SHOWED NO BRAKE ISSUES. AT 43,000 MILES THE BRAKES STARTED GRINDING METAL TO METAL. UP TO THIS TIME THERE WAS NO AUDIBLE WARNING AS I USUAL. TO MY SUPRISE THE ROTORS COULD NOT BE TURNED AND NEEDED TO BE REPLACED . THE BRAKES COULD HAVE BEEN REPLACED AND ROTORS TURNED BEFOR MY PURCHASE BUT SOUNDED LIKE STRETCH OF THE IMAGINATION, INFERIOR PRODUCTS ?? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193507June 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD EXPLOERE AND TRANSMISSIONWAS GIVING ME PROBLEMS. ALSO, HAS SOME VABRATION IN REAR END AND FRONT END ,TOOK IT TO FORD ON WARANTY, AND THEY SAID NOTHING WAS WRONG . WELL NOW I HAVE A TRANSMISION PROBLEM AND OUT OF WARANTY, AND THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME, I WOULD HAVE TO PAY TO GET THE PROBLEM FIXED. BUT THEY SHOULD OF LOOK IN TO THIS PROBLEM WHEN I HAD THE CAR FOR A MONTH. NOW A YEAR LATER THE TRANSMISION WAS NO GOOD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193452June 15, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR SPRING FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193107June 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION PROBLEMS. SLIPS WHEN VEHICLE STARTS MOVING FROM STOPPED POSITION. DELAY BETWEEN REVERSE AND DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193054June 12, 2007
STEERING:COLUMN
MY WIFE WAS GOING TO WORK ON 6/12/07 WHEN SHE ARRIVED IN THE PARKING LOT. SHE WENT TO PUT THE VEHICLE INTO PARK WHEN THE COLUMN SHIFTER BROKE OFF IN HER HANDS. SHE WAS NOT ABLE TO TAKE THE KEY OUT OF THE IGNITION. I DISMANTLED THE STEERING COLUMN AND FOUND THAT A METAL PIECE HAD SHEERED OFF THAT ATTACHES THE SHIFT LEVER TO THE UPPER STEERING COLUMN. THIS PIECE OF METAL IS MADE OUT OF POT METAL AND IS OF A POOR QUALITY DESIGN. THE TRUCK IS SITTING IN MY DRIVEWAY AS WE DO NOT HAVE $500 TO BUY ANOTHER STEERING COLUMN. THIS POSES A SAFETY RISK IN THE FACT THAT A PARENT COULD GET STRANDED WITH KIDS AND COULD PUT THEM IN DANGER BY NOT ALLOWING THE KEY TO BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193058June 12, 2007
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT CALLED REGARDING NHTSA CAMPAIGN # 01I010000 (VISIBILITY:GLASS, SIDE/REAR). THE DEALER STATED THAT ACCORDING TO THE VIN, THE RECALL REPAIR HAD ALREADY BEEN PERFORMED ON THE VEHICLE. HOWEVER, FORD STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE MANUFACTURER ALSO STATED THAT THE VIN DID NOT RELATE TO THE SAFETY ACT. BEFORE HE NOTIFIED THE DEALER AND THE MANUFACTURER, THE REAR SIDE GLASS ON THE VEHICLE HAD ALREADY FALLEN OUT, SIMILAR TO THE FAILURE NOTED IN THE RECALL. UNFORTUNATELY, THE CONTACT NEVER RECEIVED A RECALL NOTICE PRIOR TO THE FAILURE. THE ESTIMATED COST TO HAVE THE GLASS REPLACED IS $900. NEITHER THE DEALER NOR THE MANUFACTURER HAS OFFERED TO PAY FOR THE REPAIR. THE ENGINE SIZE, POWERTRAIN, MILEAGE INFORMATION, AND FUEL SYSTEM WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192961June 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE GEAR SHIFT BROKE INSIDE THE STEERING COLUMN. THE CONTACT STATED THAT THE GEAR SHIFT HAS ALWAYS BEEN DIFFICULT TO MOVE FROM THE PARK POSITION. THE DEALER STATED THAT THE GEAR SHIFTER WAS SHEERED OFF THE STEERING COLUMN. THE STEERING COLUMN WAS REPLACED. THE CONTACT STATED THAT SHE ALSO HAS TROUBLE INSERTING THE KEY INTO THE IGNITION. THE DEALER HAS NOT INSPECTED THE VEHICLE FOR THE IGNITION FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192783June 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VIBRATION AND GRINDING AT LOW SPEED TURNS. TOLD BY FORD A DIFFERENTIAL CLUTCH PACKAGE IS NEEDED AT A COST OF $1,100. CALLED AROUND TO SEVERL DIFFERENT REPAIR SHOPS. FOUND A FORD DEALER TO REPAIR FOR $790 PLUS TAX. GETTING THE USUAL 12 MONTH 12,000 MILE WARRANTY. CALLED FORD RELATIONS FOR SOME RELIEF AND THEY OFFERED NONE BECAUSE I AM OUT OF WARRANTY. THIS IS CLEARLY A PROBLEM EXPERIENCED BY A LARGE NUMBER OF EXPLORER OWNERS. EVERYONE PLEASE SPEAK UP AND POST A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192524June 6, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I FIRST PURCHASED MY 2002 FORD EXPLORER IN JULY OF 2004. AT THAT TIME I HAD THE FORD DEALERSHIP IN SWAINSBORO REPAIR THE REAR END DUE TO A GRINDING NOISE THAT IS EMITTED WHEN THE ACCELERATOR IS APPLIED. THE VEHICLE HAD APPROXIMATELY 60,000 MILES ON IT. NOW, THE VEHICLE HAS 105,000 MILES AND THE NOISE HAS RETURNED AND IS WORSE THAN EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192545June 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FLASHING O/D INSTRUMENT LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192543June 6, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FLASHING O/D INSTRUMENT LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192225June 1, 2007
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT HEARD A LOUD NOISE WHILE DRIVING IN REVERSE. THREE DAYS LATER, SHE DISCOVERED A CRACK BELOW THE WINDOW OF THE REAR DOOR. THE DEALER STATED THAT THEY HAVE THREE OTHER VEHICLES ON LOCATION WITH THE SAME FAILURE. THE FORD MANUFACTURER STATED THAT NOTHING COULD BE DONE BECAUSE HER VEHICLE IS NOT UNDER WARRANTY AND IT WAS NOT SERVICED WITH FORD. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 59,000 AND FAILURE MILEAGE WAS 58,750. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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