Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10198820August 8, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE HUBS
HUMMING, WHINING NOISE COMING FROM REAR AT INTERSTATE DRIVING SPEEDS, ESPECIALLY WHEN ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198780August 7, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
MY 2002 FORD EXPLORER HAD A FAILED TUBE MOUNTED "DIFFERENTIAL PRESSUE FEEDBACK FROM EGR" (DPFE) SENSOR AFTER 30K MILES. FORD CREATED A TECHNICAL SERVICE BULLETIN (TSB) REGARDING THIS KNOW ISSUE AFFECTING SEVERAL 2000-2003 FORD MODELS INCLUDING THE 2002 EXPLORER (SEE FORD TSB 04-11-1 MAY 25, 2004 ). HOWEVER, WHEN FORD TURNED THIS ISSUE OF THE FAULTY DPFE SENSOR INTO A RECALL, OR "FIELD SERVICE ACTION" (FSA) AS THEY CALL IT, THEY DID NOT INCLUDE THE 2002 FORD EXPLORER IN THE DPFE RECALL. ALL VEHICLES INCLUDED IN FSA 02M01 WERE GIVEN AN EXTENDED 2YR/24K MILE WARRANTY ON THE DPFE SENSOR. THE 2002 EXPLORER WAS NOT INCLUDED IN THIS EXTENDED WARRANTY DESPITE THE FACT THAT THE 2002 EXPLORER WAS INCLUDED IN THE ORIGINAL TSB ON THIS ISSUE AND THE FACT THAT THE 2002 EXPLORER WAS KNOW TO USE THE SAME TUBE MOUNTED DIFFERENTIAL PRESSURE SENSOR AS ALL THE VEHICLES INCLUDED IN THE RECALL. SEE FSA 02M01 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198527August 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT:WHEEL BEARING
HAD TO REPLACE THREE WHEEL BEARINGS AT THE SAME TIME. ONE WENT BAD WHILE ON VACATION. LUCKILY WE PULLED OFF THE HIGHWAY FOR A BREAK AND HEARD A LOT OF GRINDING. TOOK IT TO A REPAIR SHOP AND THEY WIGGLED THE TIRE LIKE A LOOSE TOOTH. TECHNICIAN SAID THE WHEEL WAS ABOUT TO COME OFF AND COULD HAVE AT HIGHWAY SPEEDS. WITH ONLY 67,000 MILES ON THIS VEHICLE THIS MUST BE A MANUFACTURERS DEFECT THAT COULD HAVE COST ME AND MY FAMILY OUR LIVES! NOW I AM TOLD THE TRANSMISSION IS FAILING. FORD NEEDS TO DO SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198482August 4, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
REAR LIFTGATE ON 2000 FORD EXPLORER HAS CRACKED IN TWO PLACES BELOW THE WINDOW. HAVE NOTICED THIS ON MANY SAME VEHICLES. HAVE HAD MANY COMMENTS ON IF FORD HAS ISSUED A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198289August 2, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
REPEAT FAILURE OF BRAKE LIGHT SWITCH, CRUISE CONTROL WON'T DISENGAGE WHEN BRAKE PEDAL DEPRESSED ,AN UNSAFE SITUATION. ALSO INTERMITTENT INABILITY TO SHIFT OUT OF PARK AND BRAKE LIGHTS NOT OPERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198143August 1, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE DEALER INFORMED THE CONTACT THAT THE COIL SPRING ON THE REAR PASSENGER SIDE SUSPENSION FAILED. THE DEALER DID NOT STATE THE CAUSE OF THE FAILURE. AS OF AUGUST 1, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT STATED THAT THE COIL SPRING ON THE REAR DRIVER SIDE SUSPENSION FAILED JUNE 2005. HE ALSO STATED THAT THE TRANSMISSION FAILED AT 79,835 MILES. THE CURRENT AND FAILURE MILEAGES WERE 79,835. UPDATED 02-04-08. *KB THE CONSUMER DISCOVERED HE DIDN'T HAVE 3RD GEAR. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198234August 1, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY VEHICLE HAS A LOUD HUMMING NOISE WHEN ACCELERATING AT ANY SPEED. THE MECHANICS AT THE FORD GARAGE SAY THE REAR DIFFERENTIAL NEEDS REPAIRS. I HAD OTHER WORK DONE THAT DAY DUE TO THE LOUD ROAD NOISE. I HAD A WHEEL BEARING REPLACED, BUT STILL HAVE A LOT OF NOISE. THEY SAID THE REPAIR COULD WAIT AWHILE(THEIR SUGGESTION DUE TO THE ALREADY LARGE EXPENSE) I HAD THIS SAME REPAIR DONE IN 2006 AND 2005. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197721July 28, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER XLT, ABOUT 62000 MILES. DIFFERENTIAL NOISE STARTED ABOUT 2 MONTHS AGO ALONG WITH A RIGHT AXLE SEAL LEAK. NOISE IS SPEED RELATIONAL, STARTS AT ABOUT 30 MPH AND INCREASES IN FREQUENCY LINEARLY WITH SPEED. NOISE LEVEL ALSO INCREASES WITH INCREASING SPEED. DIFFERENTIAL, ALTHOUGH LEAKING SLIGHTLY, STILL MAKES SAME NOISE WHEN TOPPED OFF WITH SYNTHETIC DIFFERENTIAL FLUID. THROUGH RESEARCH I HAVE DISCOVERED THIS TO BE AN ENDEMIC PROBLEM WITH 2002 AND 2003 EXPLORERS WITH HUNDREDS OF OCCURRENCES NOTED IN VARIOUS PLACES ON THE WEB. MANY MECHANICS REPORT THAT IF THE PINION RETAINING BOLT FAILS, THE DIFFERENTIAL WILL LOCK UP BOTH REAR WHEELS SIMULTANEOUSLY CAUSING LOSS OF CONTROL. I HAVE NOT READ WHERE THIS HAS ACTUALLY HAPPENED BUT THE NOISE IS VERY LOUD AND PEOPLE RIDING IN MY CAR ALWAYS NOTICE IT. I BELIEVE THAT FORD SHOULD STEP UP THE PLATE ON THIS ONE. I HAVE OWNED NOTHING BUT FORDS FOR MANY YEARS AND I DRIVE AN EXCURSION. I WAS REFERRED TO THIS SITE BY A POST ON WWW.CARCOMPLAINTS.COM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197543July 26, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 95,000 MILES THERE WAS A REAR END HOWL AT SPEEDS BETWEEN 50-75 MPH. I E-MAILED A COMPLAINT TO FORD MOTOR CORP. AND ASKED IF THEY COULD FIX IT. THEY REPLIED THAT THERE WASN'T ANYTHING THEY COULD DO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197596July 26, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE DIFFERENTIAL FAILED ON HIS VEHICLE. THE COMPONENT WAS REPLACED IN JULY OF 2004. THE GEARS IN THE DIFFERENTIAL WERE WEARING OUT QUICKLY AND THE DIFFERENTIAL BEGAN TO LEAK FLUIDS OUT OF THE PINION SEAL. THE CONTACT HEARD A HOWLING AND GROANING SOUND WHILE DRIVING THE VEHICLE 55 MPH. HE STATED THAT THE GEAR SHIFT LEVER LOCKED UP ON MANY OCCASIONS. THE FOUR-WHEEL DRIVE ALSO LOCKED UP IN APRIL OF 2007 WHILE MAKING A U-TURN. THE PURCHASE DATE AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 67,200. THE CONSUMER PROVIDED REPAIR INVOICES PERTAINING TO THE DEFECT. UPDATED 09/05/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197590July 26, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR DIFFERENTIAL SEAL BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197498July 25, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HAS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197372July 24, 2007
SUSPENSION:REAR:SPRINGS
BROKEN REAR COIL SPRINGS ON MY 2002 FORD EXPLORER. NOTICED WHEN CHANGING THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197222July 23, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
AT 65,000 MILES I HAD TO HAVE BOTH CLUTCH PACKS IN THE DRIVE TRAIN REPLACED AT A COST OF $300. AT 72,000 MILES THE TRANSMISSION FAILED AND THE COST WAS $1,750. JUST RECENTLY AT 91,000 MILES THE GEAR SHIFT (PRNDL) FELL OFF OF THE STEERING WHEEL AND IS CURRENTLY SITTING AT A DEALERSHIP WAITING FOR A "BACK ORDERED" PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196460July 16, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING ON DRIVERS SIDE IS CRACKED THROUGH. TALKED WITH MY MECHANIC AND HE SAID THAT THIS IS NOT THE FIRST TIME HE HAS SEEN THIS. PROBABLY EVERY THIRD EXPLORER HE HAS SEEN HAS THIS PROBLEM. HE QUESTIONED LOCAL FORD DEALER ON THIS AND WAS TOLD THERE IS NO RECALL ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196358July 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR HAD NO REVERSE AT TIMES. WHEN IT SHIFTED INTO REVERSE, IT WAS VERY JERKY. EVENTUALLY REVERSE WAS LOST. GRINDING NOISE AT APPROXIMATELY 30 MILES PER HOUR. TRANSMISSION COMPLETELY REBUILT AT A COST OF $2700. CAR HAD ONLY 67,000 MILES. I STILL HAVE THE GRINDING NOISE AND OCCASIONALLY THE O/D LIGHT COMES ON DUE TO SENSOR IN 4TH GEAR. FORD SHOULD BE ASHAMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195968July 10, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BROKEN REAR COIL SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195975July 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE REAR LIFTGATE HAD CRACKED RIGHT BELOW THE GLASS. THE CRACK IS SPREADING. THE CURRENT MILEAGE IS 52,000 AND FAILURE MILEAGE WAS 45,000. UPDATED 09/05/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195449July 6, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER XLS 4X4 MAN TRANS. REAR DIFFERENTIAL NOISES. FLUID CHANGE DID NOT HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195339July 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT TRANSMISSION FAILURE. DRIVING VEHICLE ON HIGHWAY WAS EASY. TRANSMISSION HAS BEEN REGULARLY MAINTAINED. THERE HAVE BEEN NUMEROUS COMPLAINTS FOR THIS SPECIFIC PR YET NO ONE HAS TAKEN ACTION SUITABLE TO HAVE FORD RECALL THE TRANSMISSION. FORD DEALER SAYS THEY KNOW IT IS A DEFECTIVE DESIGN BUT FORD WILL NOT TAKE ACTION TO CORRECT THE PROBLEM. IT IS A PITY THAT SOMEONE WILL HAVE TO BE SEVERELY INJURED OR KILLED BEFORE ANYTHING WILL BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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