Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10701022March 23, 2015
VEHICLE SPEED CONTROL
DISPATCHED FOR CAR FIRE INSIDE GARAGE. 1213 ARRIVED AND REPORTED THE CAR WAS OUTSIDE, NEXT TO THE HOUSE, AND THE SIDING ON THE HOUSE WAS MELTING. 1281 ARRIVED AND ASSUMED COMMAND AT [XXX]. FIRE WAS NOW EXTENDING UP THE EXTERIOR OF THE NORTH SIDE OF THE STRUCTURE. A 2ND ALARM WAS REQUESTED AND CONSUMERS ELECTRIC WAS REQUESTED TO THE SCENE. THE HYDRANT WAS DIRECTLY BEHIND 1213. 1213 CREW STRETCHED A 1.75" HAND LINE AND EXTINGUISHED THE FIRE ON THE EXTERIOR OF THE HOUSE AND THEN THE FIRE INSIDE THE VEHICLE. 1211 CREW ASSISTED 1213 AND ALSO MADE CONTACT WITH ALL OCCUPANTS AND VERIFIED THAT NO ONE WAS INJURED OR MISSING. 1212 CREW WAS ASSIGNED INTERIOR. VENTILATION WAS REQUESTED FOR THE INTERIOR. FM HENSON ARRIVED ON SCENE AND WAS ASSIGNED INVESTIGATION. COMSTOCK 911 CREW WAS ASSIGNED TO ASSIST 1213 WITH EXTERIOR OVERHAUL. 1212 CONDUCTED INTERIOR OVERHAUL AND REPORTED MINOR CHARRING AT PEAK OF ROOF ON THE INTERIOR BUT NO FURTHER EXTENSION. EXTERIOR OVERHAUL WAS COMPLETED. FM HENSON DETERMINED THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT NEAR THE FIREWALL AND MORE TOWARDS THE DRIVER SIDE. THIS VEHICLE HAS AN OPEN RECALL FOR A SPEED CONTROL DEACTIVATION SWITCH FIRE HAZARD. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10694804March 17, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE DOOR LATCHES STOPPED WORKING AND THE CONTACT COULD ONLY GET IN AND OUT OF THE VEHICLE BY USING THE OUTSIDE DOOR LATCH ON ALL DOORS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MAIN DOOR MODULE FOR THE FRONT DRIVER SIDE DOOR NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 04/13/15*LJ THE CONSUMER STATED IT IS NOT POSSIBLE TO ENTER THE VEHICLE USING THE OUTSIDE DOOR HANDLES. 3 OUT OF 4 HANDLE FAILED. 2 OUT OF 4 INSIDE DOOR HANDLES FAILED. UPDATED 6/29/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693808March 12, 2015
POWER TRAIN
WHILE DRIVING THE VEHICLE MADE A LOUD "BUMP" AND THEN I LOST ALL ACCELERATION. THIS PROBLEM NEEDS TO BE ADDRESSED BY FORD, THIS IS VERY DANGEROUS TO ALL OF THE SUDDEN LOSE A TRANSMISSION WHILE DRIVING. I HAVE SEEN NUMEROUS COMPLAINTS ON THE TRANSMISSION OF THIS YEAR OF VEHICLE, SO THERE IS OBVIOUSLY A PROBLEM. TRANSMISSIONS ARE NOT CHEAP BY ANY MEANS, I DON'T KNOW HOW I'M GOING TO GET THE MONEY TO FIX MINE. I CURRENTLY HAVE NO VEHICLE AND HAVE HAD TO RESORT TO BUMMING RIDES FROM PEOPLE JUST TO GET TO WORK. THIS VEHICLE NEEDS TO BE RECALLED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692763March 7, 2015
AIR BAGS
REAR ENDED SEMI THAT SUDDENLY STOPPED IN FRONT OF ME. DRIVER'S AIR BAG DID NOT DEPLOY BUT PASSENGER AIR BAG DID . NO PASSENGER IN CAR. BASICALLY DRIVER AIR BAG DID NOT DEPLOY WHEN IT SHOULD. FORD SHOULD PAY! IS THERE ANY CLASS ACTION LAW SUIT FOR THIS? FIRST ACCIDENT WITH THE VEHICLE. OWNED SINCE 2003! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10691337March 1, 2015
FUEL/PROPULSION SYSTEM
EVER SINCE I HAVE OWNED THE VEHICLE I HAVE NEVER BEEN ABLE TO CONTINUOUSLY PUMP A FULL TANK OF GAS. IT TAKES ROUGHLY 25 MINUTES TO GET A FULL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690150February 23, 2015
POWER TRAIN
GEAR SHIFTER BROKE OFF WHILE ATTEMPTING TO SHIFT THE VEHICLE IN REVERSE. I AM THANKFUL THAT I WAS AT HOME IN MY OWN DRIVEWAY AND THAT IT DID NOT GO INTO GEAR. IT IS STUCK IN PARK, BUT MY KEYS ARE STUCK IN THE IGNITION. THIS SEEMS LIKE IT COULD BE A SAFETY HAZARD IF THE CAR WERE TO GO INTO GEAR, OR GET STUCK IN REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690152February 23, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2002 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE REAR ENDED THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN MINOR INJURIES AND THE FRONT PASSENGER SUSTAINED CHEST AND EYES INJURIES. NEITHER SET OF INJURIES REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. UPDATED 6/11/15*CN UPDATED 9/26/2017*CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10683586February 16, 2015
POWER TRAIN
DRIVING ON THE INTERSTATE AT 70 MPH. TRANSMISSION FAILED WHILE DRIVING IN TRAFFIC. WAS NEARLY HIT TRYING TO GET VEHICLE OFF THE ROAD. NO WARNING, TRANSMISSION JUST WENT. HUGE PROBLEM AND SAFETY ISSUE WITH FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683716February 16, 2015
VISIBILITY/WIPER
WHILE PUSHING UP ON THE REAR PANEL THE GLASS MAKING UP THE REAR WINDOW EXPLODED - SHATTERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681880February 7, 2015
ENGINE, POWER TRAIN
STARTED MY VEHICLE IT MADE A CLUNKING NOISE THEN DIED. THE TIMING CHAIN BROKE AND BROKE ALL THE VALVES OFF THE MOTOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680965February 3, 2015
AIR BAGS
THERE WAS NO MALFUNCTION. I HAVE A FORD EXPLORER 2002. I WANT TO KNOW IF THE FRONT DRIVERS SIDE AND FRONT PASSENGER SIDE AIRBAGS WILL WORK PROPERLY. I HAVE SEARCHED THIS DATABASE BUT CANNOT FIND ANYTHING THAT IS APPLICABLE. WE (WIFE AND MYSELF) HAVE ONLY THIS VEHICLE AND W WE WANT TO KNOW IF IT IS SAFE TO DRIVE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680401February 1, 2015
STRUCTURE:BODY, VISIBILITY
THIS IS THE SECOND TIME THIS HAS HAPPENED. MY REAR TAILGATE WINDOW EXPLODED. THE CAR HAD BEEN ON FOR ABOUT TEN MINUTES, WARMING UP. I LOADED MY ITEMS INTO THE CAR THROUGH THE TAILGATE WINDOW. WHEN I WAS DONE, I CLOSED THE WINDOW. BEFORE IT WAS EVEN CLOSED, THE WINDOW EXPLODED INTO THOUSANDS OF PIECES. THERE WAS GLASS ALL OVER. THE WINDOW WAS RECENTLY REPLACED AT THE FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679911January 30, 2015
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40-45 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678581January 23, 2015
ENGINE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE GAUGE DISPLAYED SIGNS THAT THE VEHICLE WAS OVERHEATING. THE CONTACT SHUT THE VEHICLE OFF, AND RESTARTED IT BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK ON THE INTAKE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 191,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678629January 23, 2015
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676143January 16, 2015
ENGINE
MY 2002 FORD EXPLORER, SINCE 2013 HAVE BLEW OUT SPARKS PLUGS THREE TIMES. THE THREATS OF THE HEAD ARE DAMAGE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670705January 7, 2015
POWER TRAIN
I AM AN OWNER OF A 2002 FORD EXPLORER. I HAVE HAD NUMEROUS ISSUES WITH THE TRANSMISSION. WHEN TRAVELING AT HIGHWAY SPEEDS THE TRANSMISSION WILL INTERMITTENTLY DISENGAGE CAUSING THE VEHICLE TO HAVE TO BE PULLED TO THE SIDE OF THE ROAD, SHIFT INTO PARK, THEN BACK TO DRIVE. I HAVE CONSULTED WITH MY LOCAL FORD DEALERSHIP NUMEROUS TIMES ON THE ISSUE. I HAVE BEEN REPEATEDLY TOLD THAT THIS IS A KNOWN ISSUE WITH THE FORD EXPLORER / MERCURY MOUNTAINEER TRANSMISSION. FORD MOTOR COMPANY IS FAILING TO ADDRESS THIS ISSUE AS BEING A SAFETY CONCERN. MY MOTHER OWNS A 2005 MERCURY MOUNTAINEER WITH THE SAME EXACT ISSUE. THE PREVIOUS OWNER REPLACED THE TRANSMISSION SHORTLY BEFORE I PURCHASED THE VEHICLE DUE TO THE SAME ISSUE. THE TRANSMISSION WAS REPLACED WITH A NEW TRANSMISSION FROM FORD. I WONDER HOW MANY PEOPLE HAVE BEEN IN ACCIDENTS BECAUSE THEIR EXPLORER/MOUNTAINEER TRANSMISSION DISENGAGES? THE FORD DEALERSHIP IN MY AREA REFERRED ME TO THIS WEBSITE BEING THAT THE SERVICE MANAGE BELIEVES THIS SHOULD BE A SAFETY RECALL THROUGH FORD. I WOULD HAVE TO AGREE WITH THE DEALERSHIP. WHY HAS FORD OR THE NHTSA NOT REQUIRED THE MANUFACTURE TO CORRECT THIS ISSUE? DO PEOPLE HAVE TO DIE IN CAR ACCIDENTS BEFORE THIS IS RECTIFIED? IT IS NOT SAFE TO PASS A VEHICLE SINCE THE TRANSMISSION RANDOMLY CUTS OUT WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669457January 1, 2015
STEERING
AFTER ARRIVING BACK HOME FROM DINNER I WAS PUTTING THE CAR INTO PARK. HALF WAY BETWEEN REVERSE AND PARK THE GEAR SHIFT ARM BROKE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668513December 27, 2014
ENGINE, POWER TRAIN
BOUGHT AN EXPLORER WE THOUGHT WAS A PRIVATE OWNER ON CRAIGLIST IN CHICAGO, AND FOUND OUT HE WAS A DEALER FROM INDIANA. HE SIGNED THE TITLE AS FIRST AUTO INC. 2620 165TH IN HAMMOND IN 46323. THE NAME OF SELLER IS [XXX] . THE DMV FILE A COMPLAINT ON OUR BEHALF AND STATED WHAT HE DID WAS ILLEGAL. WE DID NOT KNOW HE WAS A DEALER TIL WHEN WE TRIED TO TRANSFER OUR PLATES THE NEXT DAY. WE TOOK THE TRUCK IN FOR SERVICE AND MY MECHANIC STATED THAT CARFAX HAS THE MILES ALMOST 80,000 MORE THAN WHAT IS ON THE ODOMETER. THE ODOMETER LISTED 110,000 AND CARFAX WAS FAR PAST THAT AMOUNT. THE DEALER ROLLED BACK THE MILES OF EXPLORER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667660December 22, 2014
POWER TRAIN
O/D LIGHT KEEPS FLASHING, WILL NOT SWITCH INTO SECOND GEAR UNTIL YOU LET OFF THE THROTTLE. GETS AS HIGH AS 38,000- 40,000 RPM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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