Ford Expedition Service Bulletins (2019)

150 manufacturer communications on file.

July 15, 2021•Document ID: 10199482
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
21N03-S1
Date Added:
August 2, 2021
Manufacturer:
FORD
Summary
In some of the affected vehicles, an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after the vehicle was turned off for an extended period of time or as a knocking noise when the engine is idling after it is warmed up. These concerns should be addressed by the updated calibration provided in FSA 21B10. However, for peace of mind, Ford is providing an extended warranty for customers who receive the PCM update under program 21B10 prior to December 31, 2021 and continue to experience cam phaser noise after receiving that PCM update, A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions.
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10199482-0001.pdf↗
July 15, 2021•Document ID: 10199480
Service Bulletin/Repair Instructions
EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING
Mfr Comm. #:
21B10-S2
Date Added:
August 2, 2021
Manufacturer:
FORD
Summary
In some of the affected vehicles, an undesirable noise may develop from the cam phasers in the 3.5L GTDI engine. This noise might occur as a rattle when starting the engine after the vehicle was turned off for an extended period of time, or as a knocking noise when the engine is idling after it is warmed up. A cam phaser that has developed an undesirable noise does not affect the vehicle safety, performance, or emissions.
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10199480-0001.pdf↗
June 28, 2021•Document ID: 10198658
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
SSM 49914
Date Added:
July 2, 2021
Manufacturer:
FORD
Summary
Some 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (29)
2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Navigator 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Lincoln Aviator 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln Navigator 2019 Ford Edge 2019 Ford Expedition 2019 Lincoln MKX 2019 Lincoln Navigator 2018 Ford Edge+ 9 more
Associated Documents
- Download MC-10198658-0001.pdf↗
June 14, 2021•Document ID: 10198640
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSM 49885
Date Added:
July 2, 2021
Manufacturer:
FORD
Summary
Some 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.
Associated Products (46)
2021 Ford Bronco Sport 2021 Ford Ecosport 2021 Ford Explorer 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Ranger 2021 Ford Transit Connect 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Navigator 2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250+ 26 more
Associated Documents
- Download MC-10198640-0001.pdf↗
June 2, 2021•Document ID: 10198605
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
TSB 21-2175
Date Added:
July 1, 2021
Manufacturer:
FORD
Summary
Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
Associated Products (75)
2019 Ford Ecosport 2019 Ford Escape 2019 Ford Expedition 2019 Ford Explorer 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Ford Flex 2019 Ford Taurus 2019 Ford Transit 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Expedition 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford F-450+ 55 more
Associated Documents
- Download MC-10198605-0001.pdf↗
May 24, 2021•Document ID: 10194428
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION
Mfr Comm. #:
SSM 49821
Date Added:
June 1, 2021
Manufacturer:
LINCOLN
Summary
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (126)
2021 Ford Ecosport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford F-150 2021 Ford Mustang 2021 Ford Ranger 2021 Ford Transit 2021 Ford Transit Connect 2021 Lincoln Aviator 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford Fusion 2020 Ford Mustang+ 106 more
Associated Documents
- Download MC-10194428-0001.pdf↗
May 24, 2021•Document ID: 10194425
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 49820
Date Added:
June 1, 2021
Manufacturer:
FORD
Summary
Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
Associated Products (66)
2021 Ford Bronco Sport 2021 Ford Edge 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Mustang Mach-E 2021 Ford Ranger 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Edge 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150+ 46 more
Associated Documents
- Download MC-10194425-0001.pdf↗
May 18, 2021•Document ID: 10194419
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
SSM 49803
Date Added:
June 1, 2021
Manufacturer:
LINCOLN
Summary
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (46)
2020 Ford Edge 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Fusion 2020 Ford Mustang 2020 Ford Ranger 2020 Lincoln Aviator 2020 Lincoln Continental 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln MKZ 2020 Lincoln Nautilus 2020 Lincoln Navigator 2019 Ford Edge 2019 Ford Escape+ 26 more
Associated Documents
- Download MC-10194419-0001.pdf↗
May 12, 2021•Document ID: 10194413
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; COMMUNICATION:MANUFACTURER TELEMATICS
Mfr Comm. #:
SSM 49795
Date Added:
June 1, 2021
Manufacturer:
FORD
Summary
Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (60)
2021 Ford Bronco Sport 2021 Ford Edge 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Ranger 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Edge 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250+ 40 more
Associated Documents
- Download MC-10194413-0001.pdf↗
April 28, 2021•Document ID: 10191521
Service Bulletin/Repair Instructions
BACK OVER PREVENTION:SOFTWARE
Mfr Comm. #:
SSM 49756
Date Added:
May 3, 2021
Manufacturer:
FORD
Summary
Some 2018-2021 vehicles supported by FDRS may not list a software update for a module under the SW Updates tab although an SSM or TSB is published for a software update. This may be due to the module already being at the latest software level. A later software level may have been programmed at the assembly plant, during a previous dealer visit or by an over the air (OTA) update for vehicles that have automatic updates enabled in the SYNC system settings. To review a vehicle's OTA update history, visit the Connected Vehicle > OTA Dashboard tab in OASIS. Information about the OTA Dashboard can be found on FMCDealer.com when performing a search on OTA History Job Aid.
Associated Products (57)
2021 Ford Bronco Sport 2021 Ford Edge 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Mustang Mach-E 2021 Ford Ranger 2021 Ford Transit 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Nautilus 2021 Lincoln Navigator 2020 Ford Edge 2020 Ford Escape+ 37 more
Associated Documents
- Download MC-10191521-0001.pdf↗
April 15, 2021•Document ID: 10191176
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
TSB 21-2119
Date Added:
May 4, 2021
Manufacturer:
LINCOLN
Summary
Some 2017-2020 F-150 2018-2020 Expedition/Navigator vehicles built on or before 31-Oct-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to a worn variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure steps to replace the VCT units.
Associated Products (10)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150
Associated Documents
- Download MC-10191176-0001.pdf↗
April 7, 2021•Document ID: 10191067
Service Bulletin/Repair Instructions
POWER TRAIN
Mfr Comm. #:
SSM 49724
Date Added:
May 3, 2021
Manufacturer:
FORD
Summary
Some 2018-2021 Expedition/Navigator vehicles equipped with electronic limited slip differential (ELSD) rear axle may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0932:17. Check the condition of the wiring harness and connections at the ELSD and the differential control module rear (DCMR). If no problems are found, clear the DTC and test drive. If the condition returns, refer to Workshop Manual (WSM), Section 308-07A.
Associated Products (8)
2021 Ford Expedition 2021 Lincoln Navigator 2020 Ford Expedition 2020 Lincoln Navigator 2019 Ford Expedition 2019 Lincoln Navigator 2018 Ford Expedition 2018 Lincoln Navigator
Associated Documents
- Download MC-10191067-0001.pdf↗
March 29, 2021•Document ID: 10189610
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 49708
Date Added:
March 31, 2021
Manufacturer:
FORD
Summary
Some 2018-2019 F-150/F-Super Duty/Expedition/Navigator and 2020 Explorer/Aviator vehicles may exhibit a 'Trailer Connected' or 'Trailer Disconnected' message in the vehicle's message center with no trailer attached to the vehicle. To address this condition, reprogram the trailer module (TRM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 19H332 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (24)
2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Transit 2020 Lincoln Aviator 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Ford F-250+ 4 more
Associated Documents
- Download MC-10189610-0001.pdf↗
March 25, 2021•Document ID: 10189581
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 49690
Date Added:
March 31, 2021
Manufacturer:
LINCOLN
Summary
For 2018-2021 EcoSport/Expedition/Navigator, 2019-2021 Ranger/Transit Connect, 2020-2021 Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford Diagnosis and Repair System (FDRS). First, an FDRS session must be created on the vehicle prior to removing the faulted module. Once the session is started, run the Programmable Module Installation and replace the module only when instructed by FDRS. Installing a new module prior to starting a scan tool session may result in incomplete module configuration with DTCs U2100, U2101 and/or U2200. Once a session has been started, continue to follow normal WSM procedures to repair the vehicle.
Associated Products (40)
2021 Ford Bronco Sport 2021 Ford Ecosport 2021 Ford Escape 2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Ford F-250 2021 Ford F-350 2021 Ford F-450 2021 Ford F-550 2021 Ford Mustang 2021 Ford Mustang Mach-E 2021 Ford Ranger 2021 Ford Transit 2021 Ford Transit Connect 2021 Lincoln Aviator 2021 Lincoln Corsair 2021 Lincoln Navigator 2020 Ford Ecosport 2020 Ford Escape+ 20 more
Associated Documents
- Download MC-10189581-0001.pdf↗
February 23, 2021•Document ID: 10188010
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; POWER TRAIN
Mfr Comm. #:
SSM 49618
Date Added:
March 3, 2021
Manufacturer:
FORD
Summary
Some 2018-2021 F-150, Expedition, Navigator, Transit, Aviator and Explorer vehicles may exhibit an illuminated MIL with DTC P025A And/Or DTC U0109 stored in the powertrain control module (PCM). This may be due to an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs or loose/corroded grounds. Inspect FPCM connector, applicable grounds(F-150- G401, Expedition/Navigator- G403, Transit- G401, 2018-2019 Explorer G302, 2020-2021 Explorer/Aviator- G407) and confirm FPCM connector (F-150- C4336, Expedition/Navigator- C433, Transit- C433, 2018-2019 Explorer C3239, 2020-2021 Explorer/Aviator- C4033) is fully seated prior to performing PC/ED diagnostics or replacing any components.
Associated Products (21)
2021 Ford Expedition 2021 Ford Explorer 2021 Ford F-150 2021 Lincoln Aviator 2021 Lincoln Navigator 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford Transit 2020 Lincoln Aviator 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford Explorer 2019 Ford F-150 2019 Ford Transit 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford Explorer 2018 Ford F-150 2018 Ford Transit+ 1 more
Associated Documents
- Download MC-10188010-0001.pdf↗
February 3, 2021•Document ID: 10187930
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSM 49541
Date Added:
March 3, 2021
Manufacturer:
FORD
Summary
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.
Associated Products (69)
2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Fusion 2020 Ford Mustang 2020 Ford Ranger 2020 Ford Transit 2020 Lincoln Aviator 2020 Lincoln Continental 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln MKZ 2020 Lincoln Nautilus+ 49 more
Associated Documents
- Download MC-10187930-0001.pdf↗
December 11, 2020•Document ID: 10184641
Service Bulletin/Repair Instructions
LATCHES/LOCKS/LINKAGES; STRUCTURE:BODY:DOOR
Mfr Comm. #:
TSB 20-2421
Date Added:
January 5, 2021
Manufacturer:
LINCOLN
Summary
This article supersedes TSB 19-2220 to update the Part List, Service Procedure and production fix date. Some 2018-2019 Expedition/Navigator vehicles built on or before 7-Jun-2020 may exhibit a difficulty unlatching or latching doors and/or locking or unlocking doors. This may be due to water intrusion into the door handle cables. To correct the condition, follow the Service Procedure steps to replace the mini latch module assembly.
Associated Products (4)
2019 Ford Expedition 2019 Lincoln Navigator 2018 Ford Expedition 2018 Lincoln Navigator
Associated Documents
- Download MC-10184641-0001.pdf↗
November 24, 2020•Document ID: 10183394
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING; EQUIPMENT
Mfr Comm. #:
SSM 49355
Date Added:
December 4, 2020
Manufacturer:
FORD
Summary
Some 2015-2020 F-150 and 2018-2020 Expedition/Navigator vehicles equipped with a 3.5L/2.7L EcoBoost engine and four-wheel drive (4WD) may exhibit an intermittent grinding type noise while driving in two-wheel drive (2WD), most commonly on acceleration. This noise could appear to be turbocharger related. After engineering analysis of returned turbochargers that have been replaced for this condition, no concerns were identified with the turbochargers. The grinding type noise may be related to the 4WD system integrated wheel ends (IWE). To aid in diagnosis, shift the vehicle to 4WD and attempt to verify the condition. If the grinding noise no longer occurs with the vehicle in 4WD a IWE vacuum system and/or mechanical fault may be present.
Associated Products (12)
2020 Ford Expedition 2020 Ford F-150 2020 Lincoln Navigator 2019 Ford Expedition 2019 Ford F-150 2019 Lincoln Navigator 2018 Ford Expedition 2018 Ford F-150 2018 Lincoln Navigator 2017 Ford F-150 2016 Ford F-150 2015 Ford F-150
Associated Documents
- Download MC-10183394-0001.pdf↗
October 29, 2020•Document ID: 10181931
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mfr Comm. #:
SSM 49292
Date Added:
November 4, 2020
Manufacturer:
FORD
Summary
Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (49)
2020 Ford Edge 2020 Ford Expedition 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Fusion 2020 Ford Mustang 2020 Ford Ranger 2020 Lincoln Aviator 2020 Lincoln Continental 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln MKZ 2020 Lincoln Nautilus 2020 Lincoln Navigator 2019 Ford Edge 2019 Ford Escape 2019 Ford Expedition+ 29 more
Associated Documents
- Download MC-10181931-0001.pdf↗
October 26, 2020•Document ID: 10181913
Service Bulletin/Repair Instructions
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
SSM 49284
Date Added:
November 4, 2020
Manufacturer:
FORD
Summary
Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
Associated Products (71)
2020 Ford Ecosport 2020 Ford Edge 2020 Ford Escape 2020 Ford Expedition 2020 Ford Explorer 2020 Ford F-150 2020 Ford F-250 2020 Ford F-350 2020 Ford F-450 2020 Ford F-550 2020 Ford Fusion 2020 Ford Mustang 2020 Ford Ranger 2020 Ford Transit 2020 Ford Transit Connect 2020 Lincoln Aviator 2020 Lincoln Continental 2020 Lincoln Corsair 2020 Lincoln MKX 2020 Lincoln MKZ+ 51 more
Associated Documents
- Download MC-10181913-0001.pdf↗

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