Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11514424March 29, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle hesitated to accelerate with the check engine warning light illuminated. The vehicle was diagnosed by the contact's son, an independent mechanic, with coolant intrusion into cylinder #2, and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion) however, the VIN was not included. The failure mileage was 73,599.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514198March 28, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 65 MPH the check engine warning light illuminated. The contact pulled the vehicle off the highway as he was on the exit ramp and had slowed to 35 MPH the vehicle began to shake and then stalled. The contact stated that he noticed that when the vehicle had reached a half tank of gasoline, the check engine warning light would illuminate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514222March 28, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an abnormal amount of smoke come from the exhaust system. The contact reversed out of the garage and parked the vehicle in the driveway. The contact turned off the vehicle and while attempting to restart the vehicle, the vehicle would not restart. The vehicle was diagnosed by an independent mechanic and the mechanic stated that the head gasket had failed, and that the engine might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513958March 27, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
2017 FORD ESCAPE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE DEALER STATED THE FORD ESCAPE WAS NO LONGER MOTORABLE AND NEEDED EXTENSIVE TRANSMISSION REPAIRS. FORD IS ASSISTING WITH 40% OF THE RECALL REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513676March 24, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and there was smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion) however, the VIN was not included. The vehicle was then taken to the dealer, where it was determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513683March 24, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the engine coolant warning light illuminated, and the "Pull Over Safely" message was displayed after starting the vehicle. The vehicle was towed to an independent mechanic however, the failure could not be duplicated. The vehicle was not repaired. The contact stated that while his wife was driving at approximately 40 MPH, the failure reoccurred. The contact stated that the vehicle was shuddering while driving at various speeds. The vehicle was towed to another independent mechanic, where a diagnostic test retrieved several codes for overheating and coolant failure. The mechanic made the contact aware of Customer Satisfaction Program 21N12 (Short Block Replacement After Coolant Intrusion) and advised him to take the vehicle to a local dealer for further diagnostic tests and repairs. The vehicle had not yet been taken to a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512844March 20, 2023
POWER TRAIN
Torque converter has gone bad at 146,000 miles. Had transmission fluid service/change at approximately 70,000 miles. Recently vehicle has started to shudder and shake violently when in drive and slowing to make a turn or when stopped at a traffic light. If arriving home and shift to park the engine revs without stepping on gas peddle. When in traffic must shift to neutral to keep from stalling out. Recently message appears that auto stop/start is not available and shift to park to restart engine. No other codes or warnings have been visible when operating the vehicle or when checked at AutoZone. Vehicle has no power in reverse. Transmission fluid changed again at 146,000 miles was black and watery. Independent service pinpoint test, scan of codes and data show that torque converter is bad. Estimated cost of repair between $2000 and $3000 at two different shops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512529March 18, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
In November 2022, my check engine light came on. The code was for a purge valve. That was replaced and repaired on November 10, 2022. In January 2023, my check engine light came on yet again. This time it was for the fuel regulator. That was repaired and replaced on January 9, 2023. My car did not make it the few miles to my house. On January 10, 2023, the mechanic picked up my car and drove it back to his shop. On the drive there, the Transmission Fault came on only one time. When he turned the car off and back on he never received the transmission error message again. The car is a 2017, purchased new, at the time had 75,000 miles and has always had maintenance checks on time. This was a catastrophic transmission failure due to manufacturing. After inspection transmission fluid was found burnt, filter was clogged, converter came apart and contaminated the unit. This caused a blocked filter which lead to a burnt clutched. Transmission was rebuilt and repaired. From vehicle purchased as new to November 2022, car had no issues. From November 2022 until January 10, 2023 it was a landslide of continual problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512438March 17, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was constantly illuminated. The contact took the vehicle to a certified mechanic who stated that the coolant was leaking into the engine causing cylinder #3 to misfire. The mechanic replaced the #2 and #3 spark plugs. After removing the spark plugs the hot evaporated coolant caused hot steam to affect the spark plugs and cause them to malfunction. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512104March 16, 2023
ENGINE, POWER TRAIN, LANE DEPARTURE: ASSIST
Was drive the car to a shop after getting a transmission fault service now code the car would not move and broke down in the middle of the road on a busy road shit car off it drove for two minutes and shut off again had no power to get to side of the road had to pay over $100.00 for a tow bill and still at the shop with no answers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511822March 14, 2023
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle was lagging, jerked, and would not properly accelerate from a stationary position. The vehicle was jerking and jolting while shifting from park(P) to reverse(R). The contact stated while driving at an undisclosed speed, the vehicle stalled and was towed to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 96,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511490March 13, 2023
ENGINE
On March 9th 2023, the very first time my engine light came on while I was on my way to work so I decided to take it and drop off at the dealership on the way which is 10 miles away. About 2 miles before I get to the dealership, my SUV started cutting out and the engine light started flashing. I left at the dealership and they called me later the same day and told me that i needed to replace my engine that antifreeze was leaking into my engine. My last oil change was in late Nov 22 and it was 700 miles from needing another one. My SUV only has 99837 miles on it and should last many more than that. The last oil change I had did not report of any unknown fluid in my pan and that the oil appeared to only be normal use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511153March 10, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510944March 9, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the “High Engine Temperature - Stop Safely" message was displayed. The contact attempted to drive the vehicle and the vehicle hesitated upon the depression of the accelerator pedal. Due to the failure, the contact had the vehicle towed to a dealer where the vehicle was diagnosed with a coolant leak within the engine block. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was 29,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510565March 7, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was an abnormal amount of smoke coming from the tailpipe. The contact stated that the check engine warning light illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the engine block had cracked and caused the engine to misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and agreed to cover 60% of the repair. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510455March 6, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while his wife was driving approximately 45 MPH, the vehicle lost motive power. The engine was misfiring, and the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was internal engine failure. The vehicle was not repaired. The manufacturer was contacted and referred him to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000. The contact stated that the vehicle was repaired at the dealership. The correct failure mileage was 116,898.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510265March 5, 2023
ENGINE
I own a 2017 Ford Escape eco boost which had 50,000 miles on it when SEVERE ENGINE OVERHEATING, SHUT DOWN ENGINE IMMEDIATELY flashed on my dash screen while I was driving around town. I let the engine cool, added coolant to the dry reservoir and immediately took my car to the mechanic where it was eventually diagnosed with coolant leaking into the engine. The No 2 cylinder was cracked and I would need a new engine at $7,500. Finding this problem of coolant leaking into the engine isn’t rare with my vehicle model and year, I wrote a letter to Ford, sending all my service records (I’m diligent about keeping up on service & maint.) & documents, hoping for financial help with the engine replacement. It took 3 MONTHS for Ford to respond. They said sorry. No help. I did take my Escape to a Ford dealership for a second opinion. They confirmed I need a new engine plus an added issue for which they quoted me a total of $11,500. My car was barely 5 years old, had 50,000 miles and was like new inside and out. Ford shouldn’t be allowed to sell disposable vehicles. Not at these prices!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509993March 3, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer, where it was diagnosed with a cracked cylinder head and the engine was replaced; however, while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was then towed to an independent mechanic, who inspected the vehicle and determined that three bolts had detached from the cylinder head, causing the passenger's side engine to detach. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509729March 1, 2023
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle started smoking from under the hood. The vehicle was taken to the dealer and the dealer stated that the wiring harness under the hood had melted and that the vehicle needed a new engine, wiring harness, and catalytic converter. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509528February 28, 2023
ENGINE
CONSTITUENT WRITES REGARDING FORD ENGINE MOTOR RECALL AND ISSUES CONCERNING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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