Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11535363July 30, 2023
ENGINE
Engine coolant intrusion causing engine failure intermittently while driving at 51k miles. Repaired by Ford at my cost even though it was within warranty mileage but exceeded time by 7 months. This is a known issue by Ford…see Ford Service Bulletin 19-2346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535266July 29, 2023
ENGINE
Have replaced the turbo. Have replaced the transmission. Had coolant leak fixed in October getting into the cylinders. Now again in July coolant is leaking again into the the engine, causing potential fire. Lots of smoke and engine is overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535111July 28, 2023
WHEELS
I had a flat tire with my Ford Escape. The lug nut wrench Ford included with the vehicle would not fit the lug nuts. I understand there is a problem with the lug nuts swelling due to an extremely poor design. I can change a tire but because of the swelled lug nuts I had to hire a towing company. So these poorly designed lug nuts cost me several hundred dollars. They also pose a safety issue. Luckily I was in a safe location when this happened. But my wife and I often drive in isolated locations with little or no lighting. We could be in a dangerous situation if I can’t change a flat tire due to swelled lug nuts. I can pay to install new lug nuts, but that is also a financial burden that I and all Ford owners should not have to bear. I understand a lawsuit against Ford regarding these lug nuts was thrown out. Sounds like another case of big industry getting preferential treatment over the safety of citizens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535128July 28, 2023
ENGINE
My engine is misfiring due to coolant intrusion into the cylinders. The issue has been confirmed by the dealer, and is currently being repaired. It is a safety issue because the engine failing due to lack of coolant could render the vehicle undrivable. It has also caused random jerking movements in times of acceleration. It was inspected by the dealer, and before that, my usual mechanic. Check engine light is on, and the engine is rumbly at start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534854July 27, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had misfired, and spark plug #1 needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that at start-up, the engine rumbled, and the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534726July 27, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
While driving sometimes even the speed is below 40mph pushing the accelerator will not accelerate the vehicle making a loud engine noise for 4-5 minutes deaccelerating the vehicle. And again, working fine. It happens random and had happened 5-10 times after I purchased the vehicle in 2020. The frequency of the problem is random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534595July 26, 2023
ENGINE, POWER TRAIN
On June 15th I took my car to AllStar Ford in Palestine Texas because my check engine came on flashing and I started my car it was running rough and having trouble accelerating. I was called later that day and told I needed 1 new spark plug. I told them to replace all of them and they also did a tune-up. I picked my car up on June 21st and it seemed to be fine. The next morning my check engine light was flashing again. I took it back and was later told there was a cracked spark plug. Skip to July 14th and my check engine light was back on. I took it back to the dealership. On July 20th they called to tell me there was a leak in my coolant reservoir and they found coolant intrusion in cylinders. Now I'm being told I have to replace my engine. There has been a recall on 2014 to 2019 Ford EcoBoost because of the very same issue. For some reason my car was not part of that. I have researched this issue and found a lot of owners having the same problem and being told the cost is on them. There are also class action lawsuits in California for this problem. Had I know these cars had this severe problem I would have purchased something different. My car could over heat and blow the motor and even catch on fire. I owe less on my car than what it will cost to fix and that doesn't guarantee it won't happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534613July 26, 2023
ENGINE
2017 Escape 2.0: Ongoing issue with check engine light coming on and running rough. Had issues with traffic with engine suddenly stop running. I am concerned for myself and safety of my daughter. Took to first place and they replaced spark plugs and coil packs. Issue came right back running rough and check engine light back on. Took to Ford dealer to be diagnosed. They found coolant in cylinder. TSB has correction to replace complete engine. Estimate is approximately $9500. Do not understand why this is not a recall since its a known MFG issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534623July 26, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was placed on a diagnostic machine and produced fault codes: P0316 and P0300. The vehicle was then taken to the dealer where the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 58,870.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534313July 25, 2023
ENGINE, ELECTRICAL SYSTEM
In January 2023, my transmission went, and it was towed to the dealership. It sat for SIX MONTHS until it was fixed. I got the back 1 month ago, 2 weeks later, it broke down, stopped driving, on a VERY BUSY highway. It has now been sitting for 2 weeks and I do not have any answers as to what is wrong with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534314July 25, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the contact saw smoke coming from underneath the hood. The vehicle was taken to an independent mechanic and was diagnosed with coolant leaking into the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534423July 25, 2023
ENGINE
Check engine light came on, vehicle overheated. When towed to local Ford dealership we were informed that water had gotten into engine and whole engine needed to be replaced. The car is less than 6 years old and only has 59,000 miles on it. We were one month shy of paying off the vehicle when this happened. We were quoted $8,300 to replace engine. Ford offered only $4,000 in credit to cover the replacement. Dealership stated during our communication that this is a known defect with this make, model and year Ecoboost engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534440July 25, 2023
ELECTRICAL SYSTEM
I was driving the vehicle and then on the dash message board. There was a warning message that said the transmission is not in park and the car shut off on the highway. The vehicle would not start the vehicle gear would not move even when the key was on in the on position, I took the vehicle in to Summerville Ford in Summerville South Carolina, and they advised me that everything was OK with this car they hooked it up. They were no codes that popped up however, the very same day the same thing happens again I have looked at various different forms and this is a known issue with a 2017 Ford escape and other model vehicles. This is a safety hazard and this needs to be rectified immediately. In reviewing the various different forums it all points to a defective fuse near the battery. This is very unsafe. The Ford dealership claims to not be able to replicate the issue but as soon as I leave the dealership it happens again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534203July 24, 2023
ENGINE
As I was driving one evening my vehicle started acting weird. Anytime I would press the brakes at a stop light, when the light would turn green, as I would press the gas the gears would remain at neutral for a few seconds before going into drive mode. After a couple of days, the problem had gotten a little worst. I did check with Ford to see if another recall was done on my vehicle and it wasn't. At the time when the previous recall occurred, my vehicle was not having any issues. Almost a year later, my vehicle now has the exact issues that the recall had stated occurred, in which makes no sense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533757July 21, 2023
WHEELS
When I took my car for it's most recent service I was told a tire rotation could not be performed because my car had "swollen" lug nuts. The service technician explained this is a common problem for many Ford models over several model years. The original lug nuts Ford put on these vehicles become misshapen over time making it difficult to remove and replace the lug nuts therefore making it impossible to perform tire maintenance without additional labor and total replacement of original lug nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533595July 21, 2023
ELECTRICAL SYSTEM
Last month I was at one of our clients location, I arrived on-site and parked the vehicle on one of there designated parking spots. I proceeded inside and came back out approximately 1 H.R. later and got inside the car and proceed to turn the ignition on the vehicle and car refused to start. I immediately called AAA they attempted to jump start the vehicle and that failed. They then proceeded to check the battery and the battery is fully charged. Then AAA proceeded and removed the starter relay switch and bypassed the relay switch and the vehicle still refused to start-up. I then proceed to tow the vehicle and it was towed to Gaudin Ford. The vehicle as been in the shop numerous times regarding this matter and the battery as been replaced been numerous times and I have been told that it’s fixed. I was recently told by Gaudin Ford, that they can’t duplicate the problem. And I was told by “ Wheels” who currently owns the vehicle that the case is closed.I refused to drive a company car that is unsafe and being told by both parties that their is nothing wrong with the vehicle, but I keep getting stuck in the car. This is my current situation. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533663July 21, 2023
ENGINE
misfire of engine with white blueish smoke from both exhaust pipes for short period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533707July 21, 2023
ENGINE
2017 Ford Escape Titanium with just over 65k miles taken to dealership with warning light on. Dealer diagnosed it with coolant to leaking into the cylinders, requiring a full engine replacement with cost of over $7,000. This same issue can be found after a simple internet search and is reported as a known Ford issue where they have an internal tech bullet but no support for the cost of the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533480July 20, 2023
ENGINE
My complaint is not about the recall; that is being repaired currently. My complaint is that the engine block on my 2017 Escape has failed at only 57,000 miles. The cost to repair is $10,000 including parts, labor, and tax. I did purchase an extended warranty; however it was for $100,000 miles or 5 years. An engine completely failing at 57,000 miles is a safety issue. I took great care of that car, did not put pressure on the engine, parked it in my garage, rotated the tires, got oil changes on schedule, etc. Ford should be embarrassed about this and issue a recall. I will never purchase a Ford again (which is sad because my dad worked for Ford his entire life). Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533254July 19, 2023
POWER TRAIN, ENGINE
Car misfires and shuddering at certain speeds. It was determined that coolant was leaking into the engine. $7500 bill to replace the 2.0L engine. Car had around 130km. Ford would not cover any of the costs. This should not be happening with a car of the age/mileage. Ford needs to do something about this and cover the cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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