Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11540821August 25, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the check engine warning light illuminated. After a visual inspection of the engine compartment, the contact observed an excessive loss of coolant. The vehicle was taken to an independent mechanic, who determined that the engine was damaged due to coolant intrusion. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 92,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540832August 25, 2023
ENGINE
My check engine light came on a few weeks ago. I had it checked at an Auto Zone to see what the issues were. It showed cylinder 3 misfire detected. A week later while driving a warning appeared on my dashboard that the engine was hot. The gauge was at the top. I pulled it over and had it towed the next day. Two days later I was told by the Ford Dealership that I needed a new engine because coolant had leaked into the engine. They have let me know that Ford will not cover it. My safety and others were at risk as a fire could have started or the vehicle could have died in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540600August 24, 2023
ENGINE
My vehicle has been confirmed via a certified FORD service department to have a coolant intrusion issue that FORD is aware of via TSB 20-2100. However, I was never notified by FORD that my vehicle may have an issue & to take it to a service location to have it checked. Here I am 13,000 miles over my extended warranty & am being asked to pay $7,773 + tax to have my engine repaired but FORD was aware of this issue since 2019 and never once let me know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540211August 22, 2023
ELECTRICAL SYSTEM
I went to pick my child up from school, the escape was doing great went across the highway and the car shut down saying couldn’t find the key fob! I tried to crank the car back up to get out of the middle of the road so we wouldn’t get hit and the escape wouldn’t detect the Key Fob. We had a mechanic look at it. He thinks it is the body control module. This is a safety issue that my car quit without any warning at all and me and my child could have been hurt badly. This needs to be brought to someone’s attention cause this could happen to someone else. NO WARNING at all that my escape was going to come to a STOP and not crank!!! Very dangerous!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539613August 20, 2023
ENGINE
Coolant smell coming from car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539349August 18, 2023
WHEELS
During scheduled oil change service on 8/8/2023, informed that wheel lug nuts were swollen and tire rotation was not completed. Replacement lugnuts were not in stock. Returned on 8/17/2023 and had all wheel lugnuts replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539386August 18, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 35 MPH, the vehicle started to lose motive power with white smoke coming from the exhaust before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that coolant had intruded into the engine cylinders causing the engine to fail. The contact was informed that the engine short block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539416August 18, 2023
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at 40 MPH, the vehicle jerked and failed to accelerate while depressing the accelerator pedal. The contact stated that while shifted to drive(D), the vehicle was unintentionally reversed. The check engine warning light was illuminated. The vehicle was shifted into park. The contact’s husband also experienced the failure and had the vehicle towed to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538988August 16, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Ford Escape. The contact stated while having a routine brake check, the mechanic was not able to remove the lug nuts on all four wheels. The dealer stated was aware of the failure but stated there was no recall for the failure. The dealer recommended the replacement of the lug nuts. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539023August 16, 2023
UNKNOWN OR OTHER
When I had my Ford Escape serviced today, they told me the lug nuts were swollen and distorted so they needed to be replaced or they could end up being a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538549August 15, 2023
WHEELS
Wheel lug nuts stretching and become stripped. Lug nuts installed by a Ford Qualified service technician only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538567August 15, 2023
UNKNOWN OR OTHER
We have a 2017 ford escape with a 1.5 4 cylinder ecoboost. The car started using large amounts of coolant and misfiring. Took it to the dealership and they found every code needed to diagnos the issue as coolant intrusion. There was a recall on this issue but apparently ford is no longer doing the repair. The engine block has a design flaw that allows coolant to leak and cause issues. The vehicle only has 56000 miles on it and is no longer safe to drive. Was told some can even catch on fire from overheating. Ford has denied to cover any fix evwn know it had a recall and is 100 percent a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538378August 14, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated that while at a traffic light or a stop sign, the vehicle jerked and jolted forward when the accelerator pedal was released. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the purge valve was stuck open. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 72,239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538523August 14, 2023
ENGINE
Engine coolant being consumed by number 3 cylinder due to crack. Recognized when low coolant light came on and car began to overheat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538093August 12, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Auto restart stopped working Coolant leaking into 2 cylinders, causing full engine replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537881August 11, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2017 Ford Escape. The contact stated that while the rear hatch door was opened for the contact to remove an item from the vehicle, the rear hatch door inadvertently lowered and struck her ankles. The contact was not seriously injured. On another occasion, while attempting to open the rear hatch door, the door failed to open. The vehicle was taken to an independent mechanic and the mechanic forcefully opened the door. The vehicle was taken to the dealer however, the dealer was unsure what had caused the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537935August 11, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that engine was damaged due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 however, but the vehicle was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537961August 11, 2023
ENGINE
My engine light came on saying I had a misfire 3. Changed the spark plugs and coil packs. Couple weeks later engine light came back on and says misfire 3. Changed spark plugs again. When I changed the spark plugs the number 3 was wet. Now again my engine light came on and showing misfire 3. This is ridiculous. There has been so many complaints of this happening to other people. Ford needs to replace the engines in theses cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538008August 11, 2023
ENGINE
Ford indicated the engine needs to be rebuilt. Coolant was leaking onto the engine causing the engine to misfire. This would cause the vehicle to sporadically hesitate when the vehicle was in use. This issue was inspected, quoted and confirmed by the local Ford Dealer as well as reviewed / confirmed by Ford's corporate office. The dashboard engine light would illuminate and stay on until the vehicle was service and the code was cleared. This issue has been documented on Ford Technical Service Bulletins. During the diagnostic process, photos were taken by the dealer and a report, including needed parts, was prepared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537809August 11, 2023
ENGINE, SERVICE BRAKES
In Jan 2019, we bought this certified pre-owned car. Recently, we received a recall noticed that involved the timing system. We took it in and was told that the system was resolved and there was no further issues. Two days after leaving the dealer, the check engine light came on. The car began having the same issues that where present before taking it in for the recall timing issues. When I called to return the car, I was told that there was no further issues to address and I was responsible for any further concerns. Shortly after my brake pedal became stiff and was difficult to stop. I was able to get it stopped safely. The next day the engine died and would not start. After taking it to a mechanic, I was told the the engine would need to be replaced due to the timing belt snapping. The car had less than 70,000 miles on it and if there were any issues with the timing belt they should have been caught during the time the recall issues were addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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