Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10610399July 14, 2014
SERVICE BRAKES
BRAKE LINES CRACK PREMATURELY AND CAUSE A BLOW OUT OF THE LINE. LOOSE CONTROL OF BRAKING SYSTEM FOR THE VEHICLE. I HAVE REPLACED FRONT BRAKE LINES TWICE SINCE OWNING AND NOW FOR A 3RD TIME FOR 3 OF THE 4 WHEELS. IT WAS RECOMMENDED BY MY MECHANIC TO FILE A REPORT WITH THE NHTSA FOR THIS AS THEY SEE THIS ON NEARLY EVERY FORD ESCAPE THAT COMES IN FOR BRAKE RELATED ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609298July 9, 2014
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE FUEL TANK SHIELD WAS COMPLETELY RUSTED ALLOWING THE FUEL TANK TO BE EXPOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608764July 7, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT ALL FOUR BRAKE LINES HOSE HAD TO BE REPLACED DUE TO RUST. THE CONTACT ALSO STATED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 106,037.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607981July 3, 2014
STEERING, SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
CAR WAS MAKING CREAKING SOUNDS. GOING AROUND A CORNER THE CAR BASICALLY HAD NO STEERING OR CONTROL. GOT CAR TO FORD DEALERSHIP AND BASED ON TAKING PHOTO OF THE CAR I WAS TOLD THAT FORD DECIDED TO PUT A CROSS BRACE ON AS OPPOSED TO REPLACING SUB FRAME. I TOLD DEALERSHIP I DID NOT AGREE WITH DECISION THAT SUBFRAME SHOULD BE REPLACED CAR WAS RETURNED TO ME WITH CROSS BRACE INSTALLED.APROX 4 WEEKS LATER CAR WAS UNDRIVEABLE. CONTACTED FORD TOLD ME TO TOW CAR BACK TO DEALERSHIP. AFTER INSPECTION OF VEHICLE WAS TOLD NOW THAT SUB- FRAME WAS BROKEN DEALERSHIP CONTACTED FORD AND WAS TOLD THAT THEIR REQUEST TO REPLACE SUB FRAME WAS DENIED. THE SUB FRAME HOLDS ENGINE,TRANS, ALL STEERING AND BRAKE COMPONENTS. THIS IS A VERY DANGEROUS. MY FAMILY COULD HAVE BEEN KILLED. I WAS TOLD BY FORDSUPV THAT BECAUSE THEY PUT ON BRACE INSTEAD OF MAKING THE CORRECT REPAIR THAT WAS ACTUALLY PART OF SUB FRAME RECALL THEY WOULD NOT REPLACE SUB FRAME. THIS IS HOW FORD TREATS THEIR CUSTOMERS AND PUTS THEM IN HARMS WAY. IF YOU LOOK AT THE HISTORY OF FORD VEHICLES FORD WINDSTAR FORD ESCAPE ETC. YOU WILL SEE THEY ARE USING DEFECTIVE STEEL ON UNDER BODY COMPONENTS CAUSING EXCESSIVE RUST RESULTING IN CRITICAL COMPONENT FAILURES. IN MY 48 YEARS OF DRIVING I HAVE NEVER HAD A VEHICLE WITH A BROKEN FRAME WHEN I ASKED FORD FOR PHONE NUMBER OR ADDRESS TO [XXX]. FIELDS I WAS TOLD THAT IS NOT GIVEN OUT AND THAT THE FORD SUPERVISORS DENIAL WAS FINAL DECISION. I FEEL FORD IS 100% WRONG IN THIS ISSUE AND IS NOT MAKING SAFE CARS, AND WHEN THERE IS A RECALL WILL NOT EVEN FIX THE RECALLED PARTS. ONCE AGAIN THIS IS AN EXTREMELY DANGEROUS SITUATION THAT COULD HAVE RESULTED IN DEATH TO MY FAMILY IF I WAS DRIVING ON THE X-WAY SHAME SHAME ON YOU FORD MOTOR. I WILL BE LOOKING INTO FILING LAW SUIT OR CLASS ACTION LAW SUIT AGAINST YOU. PLEASE DO THE RIGHT THING FOR THE UNLUCKY INDIVIDUALS WHO OWN THESE CARS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607579July 1, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE VEHICLE ERRONEOUSLY VEERED OFF ROAD. UPON INSPECTION, IT WAS FOUND THAT THE PASSENGER'S FRONT CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (SUSPENSION) DUE TO THE EXCESSIVE CORROSION. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605953June 25, 2014
STRUCTURE
I RECEIVED A LETTER ABOUT RECALL NOTICE 14S02/NHTSA RECALL 14V-165. I HAVE CALLED MY LOCAL FORD DEALERSHIP AND GONE IN TO THE SERVICE CENTER ABOUT THIS RECALL. THE DATE ON MY LETTER WAS MAY 2014. THEY SAID THEY DID NOT HAVE THE PARTS TO FIX THE VEHICLE. I HAVE TRIED SEVERAL TIMES TO GET THIS FIXED AND AM JUST BLOWN OFF BY THE DEALERSHIP. WHAT DO I HAVE TO DO GET THIS RECALL TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605744June 24, 2014
SERVICE BRAKES
THE CAR WAS SITTING IN THE DRIVEWAY. A COUPLE HOURS BEFORE I HAD RUN THE CAR IDLE IN THE DRIVE TO ADD COOLANT. AT AROUND 3 PM MY NEIGHBOR CALLED THE FIRE DEPARTMENT AND NOTIFIED US OF SMOKE UNDER OUR CARPORT. FIRE DEPARTMENT SAID IT LOOKED LIKE THE BRAKES CAUGHT FIRE. AFTER THE INCIDENT THE RESEARCH AND TALKING TO THE DEALER BROUGHT TO MY ATTENTION SAFELY RECALL NOTICE 11 S24 THAT WOULD HAVE PREVENTED THE FIRE. I NEVER GOT RECALL INFO AS I BOUGHT THE CAR SECOND HAND. CALLED FORD AND THEY SAID THERE IS NOTHING THEY COULD DO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10599197June 18, 2014
STRUCTURE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE SUB FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597884June 12, 2014
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG AND ABS WARNING LIGHTS ILLUNIMATED ON THE INSTRUMENT PANEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597974June 12, 2014
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 AND NHTSA CAMPAIGN NUMBER: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL) THE VEHICLE STARTED TO SURGE BACK AND FORWARD. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHICIAN STATED THAT THE FRONT VACUUM TUBE WAS LEAKING AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT RE REPAIRED. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597640June 11, 2014
STRUCTURE:BODY:DOOR, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR, REAR HATCHBACK, AND DRIVER'S SIDE REAR DOOR WERE RUSTED AND UNABLE TO BE OPENED. THE DEALER STATED THAT THE DOORS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596720June 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING 55 IN THE RAIN, THE CONTACT ATTEMPTED TO DECELERATE BUT THE VEHICLE SKID AND CRASHED INTO A MEDIAN. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 122,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10593908May 24, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I PUT THE VEHICLE IN REVERSE TO BACK UP AND WHEN I PUT VEHICLE BACK IN DRIVE IT DIED/STALLED. THIS HAS REPEATEDLY HAPPENED ALONG WITH DYING AT STOP SIGNS, RED LIGHTS AND MULTIPLE TIMES AT SLOW SPEEDS. ALSO THE VEHICLE HAS REPEATEDLY "STUMBLED" AT VARIOUS SPEEDS UP TO 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593903May 24, 2014
STRUCTURE:BODY, SUSPENSION, STEERING
WHILE DRIVING ON A RURAL CITY STREET AT 30 MPH I DECELERATED TO PREPARE TO TURN RIGHT. WHEN I BEGAN TO MAKE MY RIGHT HAND TURN I HEARD A LOUD POP AND THE CAR BEGAN TO RATTLE THE CAR CAME TO A STOP WITHIN 10 FEET OF THE POP. I APPLIED A SMALL AMOUNT OF POWER TO THE ENGINE TO TRY AND GET COMPLETELY OUT OF THE ROAD, BUT THE CAR WOULD NOT MOVE. UPON INSPECTION OF THE FRONT PASSENGER TIRE IT WAS FACING 90 DEGREES IN THE OPPOSITE DIRECTION OF THE CAR, AND PUSHED TO THE BACK OF THE WHEEL WELL. THE CV SHAFT HAD COME COMPLETELY DETACHED FROM THE DRIVE SHAFT. THE VEHICLE HAD TO BE TOWED TO A LOCAL SHOP THAT DID SUB-FRAME WORK. UPON INSPECTION AT THE AUTO BODY SHOP IT WAS REVEALED THAT THE ENGINE CRADLE HAD ALSO BECOME DETACHED DUE TO THE PROXIMITY TO THE EXHAUST FROM THE ENGINE HEATING IT UP CONSTANTLY. ALONG WITH THE FOLLOWING PARTS NEEDING REPLACEMENT: RIGHT FRONT CV SHAFT, FRONT ENGINE CRADLE, FRONT CONTROL ARM BOLTS, CONTROL ARM BUSHING, CV DRIVE AXLE, HEAVY DUTY EXHAUST CLAMPS. THE SHOP HAD TO REMOVE AND REPLACE THE ENGINE CRADLE AND THE RIGHT FRONT SUB-FRAME. IF I HAD BEEN ON A HIGH SPEED INTERSTATE, AND THIS HAPPENED I WOULD HAVE PROBABLE FLIPPED, BECAUSE THE FRONT RIGHT TIRE WAS UNABLE TO MOVE, AND WAS PULLING TOWARDS THE INSIDE OF THE CAR. THE TOTAL COST TO GET THIS REPAIRED TO A SAFE DRIVING CONDITION WAS $1352.69. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588279May 14, 2014
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I WAS APPROACHING A TRAFFIC LIGHT TO TURN. AS I APPLIED THE BRAKE INSTEAD OF STOPPING THE TRUCK ACCELERATED. HITTING THE BACK OF A VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10586546May 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TRAVELING APPROXIMATELY 45 MPH BEFORE CRASHING INTO THE REAR OF A UTILITY TRUCK. THE CONTACT INDICATED THAT DURING THE CRASH, THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUFFERED HEAD, CHEST, AND LEG INJURIES AND WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 181,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10586120May 2, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED UNDER A MANUFACTURE'S RECALL PERTAINING TO THE CROSSBAR, HE WAS ADVISED THAT THE FRONT SUB FRAME WAS DEFECTIVE AND WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585094April 26, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION, STEERING
WHILE DRIVING HER 2002 FORD ESCAPE TO WORK MY DAUGHTER NOTICED THE STEERING WAS NOT RIGHT. IN ORDER FOR HER TO KEEP DRIVING STRAIGHT SHE HAD TO TURN THE STEERING WHEEL. SHE WENT OVER A PAIR OF ROUGH RAILROAD TRACKS & LOST CONTROL OF THE VEHICLE. HER FRONT PASSENGER TIRE CONTROL BAR HAD COMPLETELY SEPARATED FROM THE FRAME. IT WAS RUSTED THROUGH. LUCKILY SHE WAS DRIVING IN A 30MPH ZONE & THERE WERE NO OTHER CARS AROUND. THANKFULLY SHE WAS NOT HURT BUT QUITE SHAKEN UP. WE WERE UNAWARE OF A VEHICLE RECALL ON THIS MODEL UNTIL A FRIEND OF HERS RECALLED SEEING AN ARTICLE IN THE NEWS ABOUT CONTROL BARS RUSTING THROUGH CAUSING STEERING PROBLEMS. HER FRONT TIRE WAS COMPLETELY BALD AFTER THIS INCIDENT. (TREAD WAS GOOD BEFORE). I CALLED FORD AS SOON AS I WAS ABLE & REPORTED THE INCIDENT. THE REP TOLD ME THAT IN ORDER FOR A REPAIR THE VEHICLE HAD TO BE TOWED TO A FORD DEALER & TO KEEP THE TOW BILL AS THEY WOULD COVER IT. RIGHT NOW THE SUV IS AT THE DEALER. IT HAS BEEN 2 DAYS SINCE THEY'VE HAD IT & I'VE HEARD NOTHING. I AM GETTING VERY IMPATIENT. BECAUSE IT'S A RECALL I HAVE A HUNCH THEY PUT IT ON THE BACK BURNER. THIS VEHICLE IS HER ONLY WAY TO SCHOOL & WORK. I ASKED ABOUT A LOANER & THEY EXPLAINED THAT BECAUSE OF THE HUGE VOLUME OF RECALLS, A LOANER WOULD BE DIFFICULT TO COME BY. WHAT HAS HAPPENED TO CUSTOMER SERVICE? I AM EXPECTING NOT ONLY THE VEHICLE TO BE FIXED BUT I FEEL WE SHOULD BE COMPENSATED FOR THE 1 TIRE - MAYBE 2 DEPENDING ON THE CONDITION OF THE OTHER SIDE. I DON'T NEED A SET OF NEW ONES - JUST SOMETHING TO PASS INSPECTION. IF ANYONE HAS EXPERIENCED THE SAME ISSUES PLEASE POST SOMETHING BACK. THANK YOU ! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583016April 16, 2014
SUSPENSION
WHILE TRAVELING OUT MY DRIEVWAY THE SUBFRAME BROKE ON THE PASSENGER SIDE ON THE FRONT. THIS LET THE WHEEL GO 90 DEGREES TH THE CAR AND PULLED OUT MY FRONT AXLE MAKING THE CAR INOPERABLE.FORD SAYS MY CAR IS NOT INCLUDED IN THE SUBFRAME RECALL.CAN YOU GET MY CAR ADDED TO THE RECALL SO THEY WILL PAY FOR THE REPAIRS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579395April 12, 2014
POWER TRAIN
THIS INCIDENT HAPPENED BACK IN FEBRUARY OF 2014, WHILE I WAS LEAVING MY HOUSE TO TAKE MY CAR FOR AN OIL CHANGE, WHEN I STEPPED ON THE GAS, IT SUDDENLY JUST STALLED AT 10MPH, SO I RELEASED THE GAS AND THEN PRESSED ON IT AGAIN, THE SECOND TIME WAS FINE, BUT WHEN I CAME TO A FULL STOP AND PRESSED ON THE GAS, IT STALLED AGAIN, AFTER IT PASSES 10 MPH, THE VEHICLE WAS JUST CRUISING CONTINUOUSLY. SO ONE TIME MY CAR STALLED AGAIN AND I ALMOST HIT THE CAR IN FRONT OF ME, LUCKILY I DID NOT. FOR ME THIS IS A SAFETY ISSUE AS WELL AS A ENGINE/TRANSMISSION ISSUE. THIS WAS NOT THE ONLY TIME THIS INCIDENT HAD HAPPENED. AND JUST RECENTLY I TOOK IT FORD FOR A DIAGNOSE AND THEY HAD TOLD ME THAT IT NEEDS A NEW TRANSMISSION AND THEY QUOTED ME $4500 TO GET IT FIXED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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