Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11570531February 7, 2024
ENGINE
Vehicle started idling weirdly, engine light came on the next day which was a code of P0304 (misfire cylinder 4) the day after that I took it to the dealership where I got the car from and they switched the coils on the cylinders and said I needed new spark plugs (those were not replaced) and they told me to come back when it misfires again. Couple days later my car overheats and I pull over to let it cool down. I then get home and make an appointment at a Ford dealership, which it had to be towed and now I am being told I need a new engine because coolant intrusion into cylinders. Currently waiting on warranty to approve repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570170February 6, 2024
ENGINE, POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
The engine has had coolant leaking into it. Clouds of white smoke, stalling and regular low coolant level. Once the recall work was performed, I was still having these issues and told the ford service dept. They said there is nothing they could do. Now my transmission has completely gone out at less than 100k miles even though all ford suggested maintenance work has been completed at suggested intervals. It’s hard to justify replacing the transmission when I don’t know when the engine will quit working due to the coolant intrusion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570419February 6, 2024
POWER TRAIN
The transmission on my vehicle failed at 120K miles. The vehicle had been meticulously maintained and serviced by the dealer at each recommended service date. While travelling up hll, the car would not stay in gear and we were barely able to pull to the side of the road to avoid being hit by cars behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569652February 3, 2024
ENGINE
Coolant leaking into engine, making it misfire, and eventually engine will lock up. Verified by dealer. Needs engine replaced. This is happening to engines built prior to 2019. Ford has a service bulletin for it. Ford needs to issue a recall. The check engine light comes on due to the misfire as the coolant burns out of the cylinders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569656February 3, 2024
ENGINE
My Ford Escape 2 liter ecoboost engine failed and had to be replaced per a Ford Technical Service Bulletin and was replaced by an Authorized Ford Dealership. Engine was liable to fail at any time and a failure could have caused a serious road incident putting my safety and the safety of others at risk. There was no prior warning of the problem until the failure occurred. There were no messages from Ford. FORD SHOULD RECALL THIS ENGINE A scanned copy of the dealer repair invoice is attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569662February 3, 2024
UNKNOWN OR OTHER
Transmission went out at about 70,000 miles. There was ZERO warning or notification with a warning light. I thought my car needed new tires as it was slow to start after stopping at a stop light. It also slipped gears. I did not know that this was the "warning" signs of a transmission going out until after I researched transmission issues w/ the FORD ESCAPE. It was a dangerous situation as it was stalled in the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569345February 1, 2024
WHEELS
I took my Escape to the Dealership for routine oil change and tire rotation. (almost 43000 miles). I received a call from Dealership that I had "swollen lug nuts" and to rotate my tires these needed to be changed. I had never heard of such a thing. My Significant Other had not either and he spoke to the Dealership Representative who said that this was true and that in order to rotate tires the lug nuts required changing. The Representative said they had them in stock and the cost would be around $180.00. We decided to investigate further and deferred the change at that time. After discussing with another repair shop and reading about other issues with Ford vehicle, dodge, and a few Toyota we ascertained this was an issue. I took my Escape to the other Repair shop and had the lug nuts changed for $110.00. It appears to me that this has been an issue previously and class action suit was filed and dismissed. This appears to be a problem that can lead to bigger problems if not corrected. ie swollen lug nut car has flat tire, tire cannot be changed due to special equipment required to change flat, all resulting in car being towed to appropriate dealership for change out of lug nuts. I bought a Ford product promoted as being a Quality product. How can this be if the lug nuts do not withstand 43000 miles and the vehicle being in a garage at all times when not in use, then develops this problem. I see potential for major safety issues if this is not corrected by potential injury to the driver of a vehicle with this issue and to the vehicle if a flat should occur and unable to change flat tire. Please review and advise . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569348February 1, 2024
ENGINE, UNKNOWN OR OTHER
Coolant intrusion into the engine, causing vehicle to overheat with the overheat alert flashing on dash. Refilling coolant before every drive and still overheating, with the coolant always being empty despite being filled daily. Consistent cylinder 1 misfire, even after mechanical inspection/replacement. Vehicle misfiring upon starting, where some instances the engine will not start for 2-3 tries. Vehicle misfiring while driving, stopped at traffic lights, and when using Auto Stop-Start feature during daily drives (traffic lights and stop signs). White smoke coming from exhaust. Engine block cracked due design of engine - defective design. 100K miles, 2nd owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568749January 30, 2024
STRUCTURE:BODY
this is before an accident will occur.Around the windshield[apillar,on top] the paint is falling off so if I get in a rollover accident or a front end accident is the windshield just going to pop off with any pressure. if the paint under the urethane which holds the windshield in doesn't adhere properly.whats holding it on?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568775January 30, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the temperature gauge immediately indicated that the engine was overheating, and the vehicle failed to start. The contact allowed the vehicle to cool down. The contact stated that while driving, the vehicle failed to accelerate as intended. Additionally, the contact stated that the vehicle failed to exceed 10 MPH. The vehicle was driven to the destination. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leak into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568580January 29, 2024
POWER TRAIN
The transmission slipped out of gear at a stop light and the car would not go. I could move the gear shift from park to drive and the car would not go into gear. There were NO warning lights. I had it diagnosed and they stated “internal failure.” The vehicle has less than 130,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568647January 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle failed to accelerate as intended. After which, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinder #2, and informed the contact that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who determined that coolant intrusion had damaged the engine, requiring that the engine be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568156January 27, 2024
ENGINE
Coolant has been leaking into the engine on low mileage 2017 Ford Escape titanium 2.0L ecoboost turbo engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568265January 27, 2024
POWER TRAIN, STRUCTURE:BODY, ENGINE
1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568010January 26, 2024
ENGINE
While driving 40-45 mph the engine randomly shut off. I was able to pull over place into park and restart. The vehicle started normally and I continued to and from work with no issue. I drove to Ford dealership and they cannot duplicate problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567807January 25, 2024
ENGINE, POWER TRAIN
Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567809January 25, 2024
ENGINE
This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567349January 23, 2024
UNKNOWN OR OTHER
The contact owns a 2017 Ford Escape. The contact stated while driving 25 MPH, the vehicle stalled without warning. The vehicle was restarted; however, the failure reoccurred. The vehicle was towed to the local dealer, where it was diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566895January 22, 2024
ENGINE
Antifreeze is leaking into the small block, causing a fire in the engine. This was a known issue on the other Ford Fusions and other year Escapes. Upon viewing other users on reddit, this is a major issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11566947January 22, 2024
ENGINE, ENGINE AND ENGINE COOLING
The engine has a known issue where coolant leaks into the cylinders. There is no fix for this. It affects all Escapes 2013-2019. Ford did a very limited recall restricted to just the 1.6L engines but the issue affects all engines. My escape is at the dealership now and has confirmed that my engine has this issue. I called Ford to ask what they were going to do to correct this issue. They acknowledged that there is a problem and that they know this is their issue but at this time will not do anything to help me. If I continue to drive my car it could catch on fire. I can not afford to replace the engine as it is $7500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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