Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10640708October 2, 2014
STRUCTURE:FRAME AND MEMBERS, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH ON UNEVEN PAVEMENT, THE STEERING WHEEL SUDDENLY TURNED APPROXIMATELY 45 DEGREES TO THE RIGHT. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE PASSENGER SIDE SUBFRAME WAS RUSTED AND CORRODED, WHICH CAUSED THE LOWER CONTROL ARM TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638245September 22, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE
VINYL DOOR PANEL OF FRONT PASSENGER DOOR PEALED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636962September 17, 2014
AIR BAGS
THE CABLE CONNECTIONS FOR THE PASSENGER SIDE FRONT AIRBAG IS FAULTY CAUSING THE AIRBAG SENSOR LIGHT TO COME ON OCCASIONALLY INDICATING THAT THE CONNECTIONS ARE LOSE. THIS HAPPENS ESPECIALLY IN COLD WEATHER. I DID SOME RESEARCH ON THIS ISSUE. THIS ISSUE HAS BEEN REPORTED BY MANY FORD OWNERS. THE DEALERSHIP WANTS TO CHARGE $300 TO REPLACE THE CABLING, BUT THE ISSUE IS WITH A $30 CONNECTOR UNDER THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632643September 12, 2014
FUEL/PROPULSION SYSTEM
FUEL TANK STRAP HAS CORRODED AND BROKEN AND THE FUEL TANK COULD FALL OUT OF THE VEHICLE AND RESULT IN A FUEL SPILL AND/OR FIRE. THERE IS ALSO A RUST HOLE IN THE FUEL TANK METAL PROTECTIVE COVER THE SIZE OF MY HAND AND THE FUEL CELL IS EXPOSED. HAVE NOTIFIED FORD AND THEY DECLINED TO REMEDY THE PROBLEM CITING THERE IS CURRENTLY NO RECALL. FORD HAS ALSO TOLD ME IT IS NOT SAFE FOR ME TO CONTINUE TO DRIVE THE VEHICLE. I HAVE TAKEN PHOTOS OF CORRODED PARTS WHICH I WILL SUBMIT UPON REQUEST TO MY EMAIL ADDRESS WHICH IS : [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632758September 12, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V165000 (POWER TRAIN). WHILE DRIVING IN REVERSE, THE VEHICLE LOST POWER AND STALLED. WHEN DRIVING IN HOT WEATHER OR AFTER A CERTAIN AMOUNT OF TIME, THE VEHICLE WOULD STALL IN THE MIDDLE OF TRAFFIC. A MECHANIC STATED THAT THE PCM/TCM POWER TRAIN NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631872September 9, 2014
SUSPENSION, STRUCTURE
MY CAR IS INCLUDED IN THE RECALL FOR THE RUSTED OUT SUBFRAME. IT HAS AT LEAST 2 OBLONG RUSTED OUT HOLES NEAR THE CONTROL ARM. IT WAS TAKEN TO THE DEALER. THEY INSTALLED A CROSS BRACE. 3 DIFFERENT DEALERS TOLD ME THE BRACE WILL HOPEFULLY, IF I AM LUCKY, HELP ME PULL OVER WITHOUT CRASHING WHEN (NOT IF) THE SUBFRAME GIVES AWAY AND THE CONTROL ARM FALLS OFF. TWO OF THE THREE LITERALLY TOLD ME, "GOOD LUCK." I FEEL IF FORD REALIZES THE ISSUE IS SERIOUS ENOUGH FOR A RECALL THEY SHOULD PROPERLY FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630072September 2, 2014
SERVICE BRAKES, STEERING
ON AUGUST 26, 2014, I WENT TO FAIR OAKS FORD LINCOLN DEALERSHIP SERVICE IN NAPERVILLE, ILLINOIS FOR SAFETY RECALL NOTICE 14S02 / NHTSA RECALL 14V-165 REPAIRS, AND I ASKED THEM TO CHECK AN ISSUE WHERE WHEN BRAKES ARE APPLIED, THERE IS A SCRAPING/GRINDING NOISE, FOLLOWED BY A KNOCKING NOISE, WHICH CAN AFFECT RELIABLE STOPPING AND THE VEHICLE STEERING STABILITY. SAFETY RECALL REPAIRS WERE COMPLETED, THEN IT WAS REPORTED THAT THE MECHANIC "PUSHED BACK" THE VACUUM PLATE COVER FOR THE ROTOR ON THE DRIVER'S SIDE TO RESOLVE THE SCRAPING/GRINDING/KNOCKING ISSUE WHEN APPLYING THE BRAKES. THE ISSUE WITH THE BRAKING ACTION AND SUBSEQUENT NOISES AND RESPONSE OF VEHICLE EXHIBITED ITSELF AGAIN BY THE SECOND STOPLIGHT AWAY FROM THE FAIR OAKS FORD DEALER LOCATION. TWO DAYS LATER, ON AUGUST 28, 2014, I TOOK MY 2002 FORD ESCAPE TO GEARHEAD AUTO SALES & REPAIR IN GLEN ELLYN, ILLINOIS FOR AN INSPECTION AND REPAIR COST ESTIMATE. ON THE LIFT, THE ISSUE WAS APPARENT TO THE MECHANIC AT GEARHEAD TO BE THE RIGHT FRONT AXLE BEING FAULTY, AND HE REPLACED THE RIGHT FRONT AXLE, WITH BOOTS, CLAMPS AND GREASE. MY ISSUE IS THAT THE FORD DEALER MECHANIC INSPECTED AND REPAIRED MY VEHICLE FOR THE FORD SAFETY RECALL NOTICE 14S02 / NHTSA RECALL 14V-165 IN THE SAME PROXIMITY ON THE PASSENGER SIDE OF THE VEHICLE WHEN IT WAS ON THE LIFT, BUT HE FAILED TO FIND AND REPORT THE EASILY SEEN FAULTY RIGHT FRONT AXLE PROBLEM THE GEARHEAD MECHANIC PROMPTLY REPORTED TO ME. INSTEAD, THE FORD REPRESENTATIVE FALSELY POINTED TO THE DRIVER'S SIDE FRONT BRAKE ROTOR VACUUM PLATE BEING OUT OF PLACE AS BEING THE ISSUE CAUSING THE SCRAPING/GRINDING/KNOCKING NOISE WHEN APPLYING THE BRAKES. IS THERE ANY TIE TO THE "CORROSION-RELATED SEPARATION" SAFETY RECALL ISSUE THAT LED TO THE FAULTY RIGHT FRONT AXLE CONDITION? SINCE MY UNEMPLOYMENT OVER THE PAST 3 YEARS, MY FORD ESCAPE HAS RARELY BEEN DRIVEN, AND ONLY IN MY LOCAL AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626579August 20, 2014
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL INTERMITTENTLY BECAME STUCK WHEN IT WAS ENGAGED. THE CONTACT HAD TO CONTINUE APPLYING PRESSURE TO THE ACCELERATOR PEDAL IN ORDER FOR IT TO BE RELEASED. WHILE DRIVING IN REVERSE AT 5 MPH, THE VEHICLE ACCELERATED BACKWARDS OVER A CURB AND CRASHED INTO AN ELECTRICAL POLE. A POLICE REPORT WAS FILED. THE DRIVER AND PASSENGER WERE NOT INJURED. THE VEHICLE WAS SCHEDULED FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING BY AN INSURANCE ADJUSTOR AND AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10626143August 18, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT THE SUB FRAME WAS ON THE TIRE AND FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS RESULTS WAS NOT YET DETERMINED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V165000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622366August 14, 2014
STEERING, SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE SUB-FRAME FAILED DUE TO CORROSION CAUSING SEPARATION OF THE LOWER CONTROL ARM RESULTING IN DIMINISHED STEERING CONTROL. THIS ISSUE APPEARS TO BE COVERED BY FORD SAFETY RECALL 14S02 AND NHTSA RECALL 14V-166 THAT PROVIDED A REINFORCEMENT OF THE SUB-FRAME. UNFORTUNATELY THE REINFORCING PARTS NECESSARY FOR THE RECALL ACTION WERE NOT IMMEDIATELY AVAILABLE BEFORE THE FRAME FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622380August 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE STARTED TO EMIT INTO THE VEHICLE NEAR THE CONSOLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND QUICKLY EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT WAS LATER NOTIFIED OF RECALL NHTSA CAMPAIGN ID NUMBER: 12V005000 (ELECTRICAL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10621965August 13, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TOOK MY ESCAPE IN TO LOCAL FORD DEALERSHIP FOR REPAIR OF SAFETY RECALL 14V-165. THE DEALERSHIP TOLD ME THAT THE CORROSION ON THE SUBFRAME AND ENGINE CRADLE WAS MORE EXTENSIVE THAN WHAT THE RECALL HAS EVER DEALT WITH AND THAT THE INSTALLATION OF JUST THE REINFORCEMENT CROSSBRACE ON THE SUBFRAME WILL NOT FIX THE PROBLEM ONLY "BANDAID" IT. THE CORROSION IS SO BAD THE PART IS GOING TO BREAK UNDER ANY DRIVING CONDITIONS AND CAN THEREFORE CAUSE A CRASH. SO NOW I HAVE CALLED THE FORD MOTOR COMPANY TO DISPUTE THE PROBLEM TO BE FIXED PROPERLY BUT THEY DENIED MY CLAIM AND I AM THEREFORE STILL WITHOUT A VEHICLE TO DRIVE BECAUSE MINE IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622044August 13, 2014
STEERING
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER 14V165000 (STEERING), BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,812.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621332August 11, 2014
SERVICE BRAKES
LOST BRAKES SUDDENLY WHILE DRIVING; MANAGED TO CONTROL STOP WITH PARKING BRAKE. MECHANIC SAYS RIGHT FRONT BRAKE HOSE BROKE. HE MENTIONED THAT HOSE LINES ARE TOO SHORT IN THIS MODEL AND TEND TO CRACK AND BREAK, ESPECIALLY WHEN WHEEL FULLY TURNED, STRETCHING HOSE. ALL OTHER BRAKE LINES ARE CRACKED AND MUST BE REPLACED TO AVOID SAME ISSUE. MECHANIC REPORTS THAT THIS IS A COMMON PROBLEM IN FORD ESCAPES AND AN INTERNET SEARCH RETURNED MULTIPLE CONSUMER COMPLAINTS ABOUT SAME ISSUES, BUT NO RECALL OR WARNINGS ISSUED. I DON'T KNOW WHAT THE THRESHOLD FOR RECALLS IS, BUT MY BRAKES WENT OUT JUST WHEN I WAS LEAVING A CROWDED GROCERY STORE PARKING LOT. HAD MY REACTION TIME NOT BEEN AS QUICK IT IS QUITE POSSIBLE SOMEONE COULD HAVE BEEN INJURED OR KILLED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619020August 5, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL - THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENTIRE EXHAUST SYSTEM DETACHED FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE EXHAUST SYSTEM AND CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 97,000. JCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617957July 31, 2014
ENGINE
RETURNING HOME FROM VACATION. HEARD SOMETHING BUMP UNDER THE VEHICLE, SLOWED DOWN, SAW THE ENGINE LIGHT COME ON, THEN THE ENGINE STARTED TO SPUTTER, RUMBLE, RUN ROUGH. GOT OFF THE FREEWAY. CALLED FOR SERVICE, WAS TOWED TO GARAGE. MECHANIC DISCOVERED THAT A SPARK PLUG EJECTED FROM THE ENGINE, AND THAT A 2ND SPARK PLUG WAS PROBABLY GOING TO DO THE SAME THING. IT IS MY UNDERSTANDING THAT THIS HAS HAPPENED BEFORE IN FORD ENGINES AND CAN CAUSE ALOT OF DAMAGE AND POSSIBLE INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616024July 24, 2014
STRUCTURE:BODY
PEELING PAINT ON ROOF, HUTCH AND AROUND THE DRIVER SIDE REAR DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611252July 17, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THERE WAS A FUEL ODOR COMING FROM THE IGNITION. IN ADDITION, THE CONTACT STATED THAT WHEN DRIVING THERE WOULD BE A SUDDEN DECELERATION IN SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611264July 17, 2014
SUSPENSION, STEERING, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
CORROSION-RELATED SEPARATION LOWER CONTROL ARM FROM SUBFRAME. CAR START PULLING INSTANTLY TO THE RIGHT. HAVE TO CALL TOWING TO GET TO DEALER FOR REPAIR, FORD COMPANY REFUSE TO REPAIR UNDER SAFETY RECALL NOTICE 14S02. DEALER QUOTE ME AROUND $2000 FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610777July 15, 2014
VEHICLE SPEED CONTROL
BACKED OUT OF DRIVEWAY, PUT INTO DRIVE AND THE CAR THROTTLED AND ACCELERATED UNEXPECTEDLY AND CAUSED ME TO RUN INTO A TREE. THE VEHICLE HAS BEEN TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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