Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11605715July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to several independent mechanics who diagnosed the vehicle with a coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605358July 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle overheated and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road and the vehicle failed to restart. The vehicle was towed to the dealer, where the air compressor, water pump, and thermostat, and radiator were replaced; however, the failure persisted. The contact stated while driving 55 MPH, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605058July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while the vehicle was running, the vehicle shuddered with the check engine warning light illuminated. Additionally, the contact stated that on each occasion, the vehicle drove rough, and while decelerating the vehicle jerked continuously until shifted into park(P). The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was then taken to a dealer where it was diagnosed that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605117July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The contact's son used a code reader that determined that the O2 sensor was defective. The vehicle was taken to a Ford dealer where it was confirmed the O2 sensor was defective; however, the mechanic also discovered coolant intrusion into an engine cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605134July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic where a tune-up was performed; however, the failure returned. The vehicle was taken back to the independent mechanic where a code reader determined an oil leak in the head gasket. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that there were no recalls on the VIN. The manufacturer was not notified of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605177July 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605288July 29, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Engine developed a coolant leak into the cylinders, filling them with fluid and causing loss of engine power and constant misfires. How was your safety or the safety of others put at risk? Vehicle suddenly lost power while driving due to the engine overheating caused by running dry of coolant. Was able to maneuver car into a nearby parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light came on shortly before engine began overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605297July 29, 2024
ENGINE
The engine was misfiring/car was jerking under light load acceleration causing the inability to maneuver the car as expected. The coolant temperature spiked causing me to have to pull over abruptly and this could have caused an accident. Ford knows that their 1.5L ecoboost motors suffer from a design flaw that causes the engines to fail from coolant intrusion into the cylinder but there has not been a formal recall for this issue. There were no CEL, only an message that said 'engine fault - service now"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604699July 26, 2024
ENGINE
Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604700July 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was idling in stop-and-go traffic, the check engine warning light illuminated, and the engine started running hot. The contact was able to pull over and check the coolant level and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir, and the vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was related to the Technical Service Bulletin, NHTSA ID:10214126 (Engine and Engine Cooling); however, the VIN was not included. The contact was referred to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604710July 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604793July 26, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604522July 25, 2024
ENGINE
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can’t afford to replace engine, so I’ll just keep driving it until it causes an issue…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604524July 25, 2024
ENGINE
My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously????? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now? Please advise. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604184July 24, 2024
ENGINE
Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, 661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604228July 24, 2024
POWER TRAIN
Barber Ford in Holland reported that the transmission has failed at 66,000 miles. Looking online this seems to be a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604002July 23, 2024
ENGINE
I am having coolant leaking into my engine. This is a known issue and with only 60k miles I am already have that issue and it was confirmed by my local Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604039July 23, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604075July 23, 2024
ENGINE
At 66,000 miles my car starting hesitating when the gas pedal was pressed. Car would accelerate very slowly. Took it to the local Ford dealer. They said the turbocharger needed to be replaced. I had to pay $3000 to replace a major engine component that was only 6000 miles over the warranty. I contacted Ford to discuss. Their rep put in a ticket and I was told Ford would look into this. Naturally Ford will not discuss my concern and will not provide some monetary compensation. Now the car is starting to act up again and hesitates when the gas pedal is pressed. In an emergency situation the car must react quickly to driver input. Not happening with this car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604141July 23, 2024
POWER TRAIN
We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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