Ford Escape Complaints (2023)

139 consumer complaints on file.

#11648311March 14, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The contact owns a 2023 Ford Escape. The contact stated while driving 40 MPH, the "Blind Spot Detection System Fault" message was displayed. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the trailer tow wiring harness (Part Number: LX6Z-15A416-B). The contact was informed that the wiring harness was damaged by the heat shield. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642041February 11, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2023 Ford Escape. The contact stated while the vehicle was parked, the contact attempted to close the front driver’s side door; however, the door failed to close securely. No warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640805February 5, 2025
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker. My local ford dealer says the lane keeping system can not be recalibrated to center the vehicle about 6 inches more to the right (passenger) side to provide a lager safety buffer on the left side of the car. I believe the lane keeping system should be capable of being calibrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639692January 30, 2025
VISIBILITY, FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Ford Escape. The contact stated that the front driver's door window would not completely roll up and close. The vehicle was taken to the local dealer who replaced the front driver's side door window motor, and the vehicle was repaired but failure reoccurred. Additionally, while operating the vehicle, the message "Front Collision Camera Inoperable" was displayed. The vehicle was taken to the local dealer, but failure code could not be retrieved, and the cause of the failure was not yet determined. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638922January 27, 2025
ELECTRICAL SYSTEM
While driving on an interstate, the Instrument cluster / digital gauge cluster screen behind my steering wheel turned off. I was driving with my adaptive cruise control on when all of a sudden I see the screen go black and I was no longer able to see how fast the car was going, the engine temperature, or how much fuel I had, as well as all of the other metrics on that dashboard. The car never lost power, because the entertainment screen in the middle of my dash remained on and responsive during the short period of time that my instrument cluster screen was off, and I never lost power steering. Instinctively, I pressed on the break pedal and pulled off of the road onto the shoulder, so I’m not sure if the cruise control would have stayed on. After a few minutes on the shoulder, the instrument cluster screen turned back on, not quite like it does when you turn on the car, but it flashed a bunch of the warning lights and slowly came back to normal. I was able to drive my car safely and without another incident back home, however I am very concerned about this happening again. There were no warning lights, signals, or sounds before this happened. Driving on any road, weather it’s a highway or an interstate, it is very important to be able to see how fast you are traveling for the safety of yourself, your children, and the other drivers. There is a popular recall among this same vehicle type, however mine was not included in the previous recall even though it just repeated the same problem the other ford escapes were having. My local dealership is not taking this problem seriously, and I am very concerned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638297January 24, 2025
BACK OVER PREVENTION
The contact owns a 2023 Ford Escape. The contact stated that while driving at undisclosed speeds, the back-over prevention camera screen went to a blue screen. The contact stated that while driving, the camera turned on and the image was shown. The camera was unavailable, and a message to contact the dealer was displayed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be reset and the software updated. The vehicle was test-driven. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 10,668.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632890December 28, 2024
ELECTRICAL SYSTEM
It seems to be the hybrid battery, it does not hold a charge, our safety or others are not affected it is the hassle of having to jump start your vehicle when it happens. This is a 2023 Escape Hybrid. The dealer had it towed and tried to figure it out but could not. They said that Ford is aware of the problem but have no fix. So we have been charged for the use of remote features but can not use them, on the window sticker. I have heard others that have put in the bigger battery and it solved the problem but Ford will not reimburse you because it is not a recall. We were told we have to drive the car for at least an hour every day to keep the battery charged, we also get this message every day, Remote features disabled to preserve battery, We have got that message since 1 week after the purchase. I don't know if anyone else has reported this problem, but on the complaint sites when it is googled it pops up with everyone's frustration with the problem and ford. They do not seem to care about the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632590December 27, 2024
UNKNOWN OR OTHER
Popping sound coming under body around gas tank and hybrid battery. Dealerships knows the problem but has not come up a solution to resolve it. They know it’s most common problem with 2020 to 2024 models. The noise is big deal that u can hear it over the radio. I fear that will fall off and cause accidents or hurt someone’s. The problem start when you go past 35 miles hour or more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632663December 27, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated while driving approximately 55 MPH, the low battery warning was illuminated. The contact stated many of the safety features such as the blind spot warning, Electronic Stability Control, and other unknown warnings were illuminated and indicated that the features were disabled. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that there was no failure of the 12V battery. The vehicle was not repaired. The contact had researched online and read that the 12V battery was not able to power all of the safety features for the same year, make, and model. The contact stated that the failure was recurring. The manufacturer was informed of the failure. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630551December 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated that upon starting the vehicle, the center console display remained off. The contact was able to continue driving the vehicle however, the center console and the display was independently turning on and off. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630126December 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, the Lane Assist, Forward Collision Avoidance, and other safety features intermittently failed to operate as needed with various messages displayed. The dealer was notified of the failure, and a diagnostic test was performed; the contact was informed that the Hybrid battery had failed to operate at full capacity which caused to the failures. The contact was informed that there was no remedy for the failure. The manufacturer was also notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627492November 26, 2024
ENGINE
Failed to shift into reverse. Seems to run some sort of safety check. Still does not reverse Dash active and showing messages from safety check - lights work. Wont shift into reverse. Car is parked in garage where it has been for previous 14 hours. Temp is above freezing No previous indication of problems other than low tire pressure on one tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626254November 19, 2024
ENGINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, there was an abnormal sound coming from the engine and the front driver’s side tire. In addition, the instrument panel was occasionally turned off independently. Additionally, during rainy weather driving the brakes were making abnormal sounds. The contact stated that several unknown warning lights were occasionally illuminated. The vehicle was taken to a local dealer on several occasions and was diagnosed; however, the failure could not be replicated. The vehicle was taken to another local dealer, Mullinax Ford of Kissimmee (1810 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744); for a second opinion; however, the failure could not be replicated. The vehicle was also taken to a third local dealer, Tropical Ford (9900 S Orange Blossom Trl, Orlando, FL 32837); but the cause of the failure could not be determined. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that an unknown material might have intruded into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624835November 12, 2024
ELECTRICAL SYSTEM
Instrument cluster screen intermittently going black after related recall was performed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623677November 5, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, INTERIOR LIGHTING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615519September 19, 2024
ELECTRICAL SYSTEM
12volt battery is too small Ford replace the battery with another small battery that one failed Vehicle went into sleep mode twice I payed for a AGM battery about a month ago I haven’t had trouble since I want Ford to pay for the larger battery $308.32
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610974August 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2023 Ford Escape. The contact stated while driving 70 MPH, the vehicle suddenly decelerated after the engine overheated and shifted into "LIMP Mode". The contact stated that during the failure, the message "Engine Overheated" was displayed. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The failure mileage was 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610436August 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
At any random time, all sensors fail. Blind spot systems, parking sensors, pre-collision assist, front camera fault, cross traffic system, cruise control, lane assist, auto headlights. Returned to the dealership multiple times, with no resolution. All sensors continue to fail, with no immediate fix available, according to Ford, until the fourth quarter. So, I am left with an unrepairable vehicle to drive in the already dangerous central Texas traffic. The problem has been confirmed at Leif Johnson Ford, 501 E. Koenig, Austin, Tx 78751. Main #512-454-3711, Service #512-454-3767, and reported to Ford Care at 800-392-3673
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610122August 22, 2024
ELECTRICAL SYSTEM
This vehicle is on the shop having it's 3rd 12 volt battery (4th overall if you count the factory battery) installed since I bought it in July 2023. There have been multiple instances of the car refusing to start and actually had to be towed to the dealer on one occasion. The only warning that you get when it is becoming an issue is that the vehicle shows going into deep sleep mode in the Ford Pass app. The batteries seem to last about 6 months on average. I do not have copies of all the service records with me at this time but can provide if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609703August 20, 2024
ENGINE
I was driving home to Aspen, CO from Denver. I was about 44 miles from my home, on the other side of an 11,000 ft mountain pass. As I was passing another vehicle, the car died. The dashboard light said "engine coolant over temperature". The car died as I was pulling back into the right lane. The person behind me swerved around me. I had to have the car towed to a dealer that is 2 1/2 hours from my home. It's been sitting at the Ford Dealership in Salida, CO for 9 days. They keep telling me they will get it in to diagnose the problem but every day it's the same story and they do nothing. After doing online research, that make, model and year vehicle engine issue has been reported by many owners. There was no warning about this issue. It simply died while driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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