Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11628547December 3, 2024
STEERING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the steering wheel became stiff and failed to turn to right while attempting to enter a McDonald's parking lot. The message "Steering Assistance Fault Failure - Service Required" was displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed that the power steering had failed and that the steering gear needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign Number; however, the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628610December 3, 2024
ENGINE AND ENGINE COOLING
The contact owns 2017 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while starting the vehicle and while driving. Additionally, the contact stated that the engine was running rough, and the vehicle almost stalled while driving. The vehicle was taken to an independent mechanic, where the coolant hoses, the radiator cap, the spark plugs, the ignition coils, and other unknown parts were replaced; however, the failure persisted. The contact stated that while at a complete stop, the engine was running rough and the vehicle almost stalled. The contact stated that upon depressing the brake pedal and the accelerator pedal simultaneously, the contact was able to continue driving; however, the failure recurred and the vehicle almost stalled while decelerating. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628249December 2, 2024
ENGINE
An internal coolant leak has caused the engine to fail and the dealer is quoting nearly $7,000 for a new front block. A quick Google search indicates this is a known and common problem with this model/year Escape. This vehicle has less than 40,000 miles on it but Ford is not willing to assume any responsibility. Based on our experience and the well-documented issues online, we believe the manufacturer should be required to implement a recall and cover repair costs for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628424December 2, 2024
ENGINE
Engine service lights on and overheated. Replaced fan clutch, but same issue a week later. Repair shop stated coolant leaked into cylinder, needs engine replaced. I see online that others have had the same issue with 2017 Ford Escapes. I checked with Ford, they said to reach out to you for financial assistance as a safety issue since it is a known issue. Also seen a Ford technical bulletin 19-2139 dated November 21, 2019 for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628445December 2, 2024
ENGINE
There was a coolant leak in to the engine that caused a head gasket issue. When we got the headgasket replaced, a month and a half later the same issue came back but this time it caused a crack in the engine block and we're now being told we need a new engine. The car only has 83000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628192December 1, 2024
ENGINE
2017 Ford Escape with 66,000 miles, garage kept, well maintained. My steering wheel started to shake when shifting from park to drive but after idling for 30 seconds in park it was perfectly fine. Check engine light comes on, take it to a Ford dealer and they tell me the engine has a small coolant leak and the shaking was because the coolant was soaking a spark plug and it was burning it off. They told me the only repair they could do was replacing the engine for $10,000 or I could trade it/sell it to them and get $2,500 for it. And it is not covered by warranty and not recalled, but a known issue in these models/years. In this day and age a car should last more than 7 years and I’m not sure I understand if it’s a known issue why it isn’t recalled. Now I’m expected to pay out for something that was an engine defect and nothing I did/created as the driver. We are taking the $2,500 and never buying a Ford again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628029November 30, 2024
ENGINE
On start-up the check engine light came on and the vehicle will vibrate at lower speeds, such as within a neighborhood. When going faster, it seems like it would act more normal. Took it into the dealer on 11/18/24. Dealer points out that this engine has a common known problem. Same applies to the year/make/model/engine which is on recall for coolant intrusion cylinder 3. However, my vin does not show this recall. The fix would be TSB 22-2229.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627918November 29, 2024
ENGINE
Engine Failure on the 2.0 Ecoboost Engine. Vehicle only had 57,000 miles on it, but the warranty was not honored since it was past the 5 years, but it was less miles than the 60K warranty. I see that this is a recurring problem and I wanted to add my vehicle to the list of complaints. This vehicle should have been part of a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627828November 28, 2024
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The oil pump failed due to the coolant intrusion into the engine, causing low pressure and sludge. My mechanical breakdown warranty inspected it and will not cover the replacement due to the sludge. The check engine light came on and off after I hit 70000 miles, and I was alerted to a recall when I got my last oil change in March of 2024, but the Ford dealership stated I had no warranty and no recall to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627684November 27, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an engine misfire and the check engine warning light illuminated. Additionally, the contact noticed white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under Ford Campaign Number: 19B37. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact of Ford Campaign Number: 21N12; however, the vehicle was not covered. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627574November 26, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine has failed at 79k miles due to coolant intrusion into the cylinder. The catalytic converter has also failed and needs to be replaced as a direct correlation. Yes it is available for inspection upon request in the near term, as it is currently at the Ford service center. The scope of the problems either match directly or are very similar to Ford's Technical Service Bulletin 22-2229 and/or 22-2134. How was your safety or the safety of others put at risk? The check engine light indicator was only illuminated for 2-3 days before service. The severity of potential engine failure as well as loss of coolant could cause an engine fire that puts my family at significant risk and danger. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes confirmed by both and independent service center as well as a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A check engine warning lamp appeared briefly in late July 2024, for ~1 day, before no longer showing. The check engine reappeared for 2-3 days in mid November 2024, and was then immediately scheduled for inspection at my nearest service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627608November 26, 2024
ENGINE
Engine design is flawed and has a known coolant intrusion into the cylinders. Ford only issued a tsb for this and not recall. I’m the second owner so I have no way to remedy this now as the mileage is over what ford offers. Ford should be covering their bad design. At this point I’m stuck with it since it would cost me about the cost of what I paid for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627196November 25, 2024
ELECTRICAL SYSTEM
Rear passenger brake light failure. Available for inspection upon request. Car system did not alert upon start that there was a malfunction. Safety of myself and others at risk. Was nearly rear ended and the other party shouted at me to get my taillight fixed as they did not see me brake due to passenger taillight outage. Inclement weather was occurring. No police involvement or report. Upon closer inspection rear passenger taillight was filled halfway with water. When taken to dealership they advised nothing was wrong but the taillight needed exchanged. Upon investigating online it seems THOUSANDS of customers are dealing with this issue and it is an inherent safety risk to many.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627250November 25, 2024
ENGINE
suffering from Ford's coolant intrusion issue and neither my local ford dealership or Ford Corp will help me resolve this issue without buying a new engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627296November 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer, where it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627328November 25, 2024
ENGINE
Known Technical Service Bulletin 22-2229 in place through Ford. Coolant intrusion in #3 cylinder. Long block needs to be replaced. Issue will continue to get worse and if coolant is not added engine will overheat and potentially result in an accident. There is no recall on this issue but Ford has known about it for several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627351November 25, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the vehicle stalled, with the "Engine Error Fault" message displayed on the instrument panel. The contact stated that several unknown warning lights were intermittently illuminated, and the infotainment screen was inoperable. The vehicle was towed to a dealer where it was diagnosed that coolant had leaked into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627078November 24, 2024
ENGINE
My check engine light came on so I took it to a Ford dealership for an inspection. After my car was inspected, they deemed my car was unsafe to drive due to extreme coolant intrusion and my engine was close to seizing up. The coolant intrusion issue was a known recall problem that I took to get fixed roughly 2 years ago and was assured that the problem was fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627141November 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Coolant intrusion into combustion chamber requires new engine. Verified by Ford dealer. Not covered by warranty. Ford technician states engine block manufacturer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627145November 24, 2024
ENGINE
I have a coolant leak into one of the cylinders of the engine block. It causes a rough start in the morning when the car is sitting overnight. The check engne light has also been on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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