Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11632388December 26, 2024
SERVICE BRAKES
I had recently brought an SUV that came with no manuals for that vehicle. Which is important and crucial, but the scariest part and a life-threatening way. It came with no brake fluid at all. I was shocked, and you put my life and my son in danger. I will file a complain with Federal Trade Commission (FTC), State's Attorney General's Office, State's Department Of Commerce , Better Business Bureau (BBB) and The National Highway Traffic Safety Administration (NHTSA) for car safety issues and manufacturer recalls. It can be dangerous, and your brakes may not work properly. The fluid operates under high temperatures and high pressure, and without it, your car would not be able to stop when you push the brake pedal inside your vehicle. It will simply go to the floor without stopping, which will have catastrophic consequences. Thank you, Falvey's. I will order the manuals myself and go to O’Reilly Auto Parts first thing this morning to top off my brake fluid. Thank you, [XXX] , for protecting me and my son. The devil is a liar. That my consciousness told me to do further research and investigation. I forgive you all and hope the next customers get treated professionally, especially when it comes to safety. Number one priority! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632404December 26, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at 70-75 MPH, the vehicle lost motive power. The front of the vehicle began to jerk. The contact was able to pull over to a rest area before the engine seized. The vehicle failed to crank up. The contact used a scope to see if the camshaft was moving. The low pressure and engine light were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632179December 23, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The vehicle was driven to the shoulder of the road. The contact inspected the vehicle and refilled the coolant reservoir. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant intrusion into cylinder #2 and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a coolant intrusion and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair, which had a similar failure description. However, the contact was informed that the contact's VIN was not associated with any unknown recall repair. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632013December 22, 2024
Carry Handle, Shell, Base, Other/I am not sure
The Nuna Revv we own is a rotating convertible car seat. When we first installed the car seat, we heard metallic rattling from inside the car seat and base when driving. I went to inspect the car seat and found excessive movement between the car seat and the base. This motion is well over a quarter inch of travel in all directions regardless if the car seat is in the locked or unlocked position. This movement appears to be a safety concern and I do not trust this car seat to safely restrain my child in the event of a crash. We contacted the manufacturer about our concerns and they said some movement is expected but did not quantify how much movement is acceptable between the car seat and the base. The manufacturer offered to send replacement parts, but this car seat and base are not made to be detached from each other and I find it concerning that the manufacturer expects a customer to disassemble the internals of car seat. There are also no instructions on how to remove the base in the car seat user manual. No one has inspected the car seat in person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631711December 20, 2024
ENGINE, SERVICE BRAKES
The car experienced a sudden loss of boost power and, at the same time, and MUCH more concerning and dangerous, a total loss of brake power assist. The brakes were firm (hard), but had ZERO power assist, and I could barely stop the car at idle in my driveway, much less on a highway or open road. I thank God that my son, who was driving at the time, was not in a dangerous situation when this failure occurred. It turns out, a single vacuum pump, mated directly to the camshaft, applies vacuum boost to the turbo (power loss) and brakes (catastrophic brake failure). I replaced the vacuum pump, but the problem persisted, so I had to take it in to the dealership for evaluation. I was told the problem is the bolt that mates the vacuum pump to the cam shears off when the vacuum pump seizes. I subsequently read of many cases of this problem on the Escape, but also on the F-150 (for which there is apparently a recall???) -- really, any Ford with an Ecoboost turbo engine. Additionally, the bolt shearing and vacuum pump disintegrating, leads to metal shavings that destroy the turbo. How this VERY serious road hazard caused by a terrible engineering design flaw (single point of catastrophic failure) hasn't resulted in a MAJOR safety recall for all these Ford Ecoboost engines is totally shocking and beyond me. This is coming from an engineer who has spent 50+ years working on cars. NHTSA has absolutely failed in not addressing this terrible safety and design problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631886December 20, 2024
ENGINE
Engine fault popped up on the instrument panel on 12/16/2024. Diagnostic said misfire on cylinder 3, replaced the plug and coil pack and topped off the antifreeze.Two days later vehicle overheated and started blowing white smoke out of the exhaust, antifreeze was totally gone. Took it back to the mechanic and was told the engine needed replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631559December 19, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while starting and driving at various speeds, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, who determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631145December 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The message that the engine was overheating was displayed, and the audible alarm was sounded while driving at approximately 35 MPH. The contact stated that the heater failed to operate as needed. The vehicle was taken to a certified mechanic who diagnosed that there was coolant intrusion into cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and verbally confirmed that it was a known failure and was an accurate diagnosis. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the engine replacement was not covered under warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631181December 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to another independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic result was provided. The contact was informed that the engine needed to be replaced. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was referred to the NHSTA Hotline for assistance. The approximate failure mileage was 90,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631208December 17, 2024
POWER TRAIN
Transmission failed and burned after only 80,000 miles. Bought car used and only drove for 30,000 miles before it failed. I almost crashed on a busy road. The issue was confirmed by 2 service centers. Only 1 warning light saying oil change required the same day appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631284December 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, an abnormal white smoke came out of the exhaust pipe. The contact stated while driving approximately 20 MPH, the message "Overheating" was displayed, and the vehicle stalled. The contact was able to pull over to the side of the road. The contact inspected the coolant level and noticed no coolant in the coolant reservoir. The contact was able to drive back to the residence at 5 MPH, add coolant to the coolant reservoir, and replace the coolant temperature sensor; however, the failure recurred approximately 3-4 weeks later. The contact stated that the vehicle had been experiencing excessive coolant consumption. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630851December 16, 2024
EXTERIOR LIGHTING
Vehicle burns out low beam headlights at a rapid rate. I’ve been the only owner of this car, and have replace the headlights 8 times in 168k miles. I do not drive abundantly at night, primarily during the day. In the span of the past two weeks I have replaced the headlights twice. I have come to a point that I keep spare headlights in the glove box for when they will go out again. Researching the issue online lead me to many forms of drivers with the same vehicle going through the same issue. The vehicle causing the headlights to go out at such a fast rate has presented a dangerous nighttime driving scenario when combined with the daytime running lights that give off enough light to make it unknown if the headlights are truly functioning or not. Given the consumable nature of bulbs the issue has not been taken to the dealer for, only serviced by replacement of bulbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630854December 16, 2024
POWER TRAIN
Transmission went out. No warning. 145,000 miles. No lights on dash, nothing. Complete failure. Car started whining when accelerating out of nowhere, jerked really hard, and then failed completely. Have had it serviced and maintained regularly and always at the dealer. Ford is aware of the problem on these transmissions and doing nothing to fix it. Service department confirmed it’s an issue they see with regularity. Transmission replaced by dealer at great expense and issue resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630882December 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle failed to properly accelerate. The contact stated that the coolant had leaked out of the coolant reservoir. The vehicle was eventually taken to the local dealer who diagnosed and determined that there was coolant inside the cylinders, causing damages to the engine short block. The contact was informed that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630941December 16, 2024
ENGINE
Vehicle overheated due to low coolant level. Coolant was escaping cooling system and penetrating the 1.5L engine block, which required engine removal and replacement of short engine block and cylinder heads. My case#: CXH03199782 Ford issued a Technical Service Bulletin (#20-0010) which covered the cost of this repair through November, 30, 2022. This is a known problem caused by poor design of the cooling system. Ford will not cover the cost (over $5,000) for the engine repair now, even though I work at a Ford dealership. I had purchased my 2017 Ford Escape pre-owned in 2022 from a Hyundai dealership. Did they have an obligation to disclose that service bulletin to me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631005December 16, 2024
ENGINE, UNKNOWN OR OTHER
Coolant intrusion cylinder 4 no indicator light extremely low coolant level. A pressure leak down test was performed and it's getting in through the head gasket/cylinder wall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630737December 14, 2024
ENGINE
Took it to a mechanic was informed I had coolant leak into the 2nd rear cylinder cracking the head. Which caused the car to prematurely overheat and stall randomly on the highway. Was notified there is a issuse with coolant leaks with this model from the mechanic for the 2017 ford escape ecoboost models. Only had the coolant light come on the day prior to stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630565December 13, 2024
ENGINE, POWER TRAIN
Vehicle currently has 86K miles. The transmission is being replaced for the SECOND time. Replaced for the first time 2/17/23 at 63206 miles (invoice included). The dealer also informed me that coolant is leaking into the engine block pursuant to Ford Technical Service Bulletin 22-2229 [XXX] ) but I would have to replace the engine at my expense. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630303December 12, 2024
ENGINE, SERVICE BRAKES
2017 Ford Escape 1.5 ecoboost with only 50,571 miles. The engine failed as did the brakes due to the booster breaking off at the engine cam. I called Ford Motor Company and they asked me to take it to a Ford dealer because they have a customer service program on that engine which extended the power train warranty period to seven years. I notified Ford of the engine failure in August 2024, made an appointment at a Ford dealer per their request, had it towed to the dealer, and on 10/31/24 the Ford dealer notified me that the engine was defective and will cost $8000 to fix it. Ford Motor Company said sorry, the 7 year in service date on this vehicle expired on 10/19/24 just 12 days earlier, and refused to fix the engine. I had to pay the Ford dealer a $210 check out fee then go to the expense of towing the vehicle back home and stuck with a junk vehicle that Ford knows their ecoboost engine has a manufacturers defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630337December 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 84,749.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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