Ford Escape Complaints (2003)

558 consumer complaints on file.

#11047353November 19, 2017
UNKNOWN OR OTHER
ON OCTOBER 31ST I TOOK MY CAR IN TO FORD DELACY TO BE LOOKED AT FOR THE FRONT SUBFRAME CROSSBRACE RECALL. WHEN I BROUGHT MY CAR IN, THE FRONT TIRES WERE TILTED IN A DECENT AMOUNT AND MY STEERING WHEEL WAS TURNED COMPLETELY. I BROUGHT MY CAR IN, THEY AGREED IT WAS NOT DRIVEABLE AND THAT THEY HAD TO TAKE PICTURES AND SEND THEM TO FORD AND GET THE OKAY ON WHAT TO DO AND IF I CAN GET THE RECALL. AFTER WAITING 10 DAYS, THEY FINALLY 'FIXED' IT BY JUST PUTTING A METAL CROSSBRACE ON TOP OF THE ALREADY ROTTED OUT SUBFRAME. AFTER LESS THAN A MONTH, MY SUBFRAME IS NOW POPPED OUT AGAIN AND MY WHEEL TURNED ALL THE WAY TO THE RIGHT AND TIRES TILTED AGAIN. I AM NOW WITHOUT A CAR AGAIN. I WILL UPLOAD PICTURES OF THE METAL PIECE THAT SUPPOSEDLY 'FIXED' MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042888November 3, 2017
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, A CRUNCHING SOUND WAS PRESENT COMING FROM THE FRONT PASSENGER SIDE AND THE VEHICLE SUDDENLY COULD NOT BE DRIVEN PROPERLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER CONTROL ARM HAD FRACTURED DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED IN 2014 PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE CONTACT INDICATED THAT THE VEHICLE LATER EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034712October 19, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 30 MPH, A LOUD POP WAS HEARD AND THE STEERING WHEEL BECAME EXTREMELY LOOSE. THE CONTACT STATED THAT THE VEHICLE SWERVED TO THE RIGHT AND THE DRIVER WAS ABLE TO STOP THE VEHICLE ON THE SIDE OF THE ROADWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN FORD & LINCOLN OF ALEXANDRIA (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034438October 18, 2017
WHEELS, STRUCTURE:BODY
TL* THE CONTACT'S DAUGHTER OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT HIS DAUGHTER NOTICED THAT THE SUBFRAME LOOKED RUSTED AND LOOSE. THE VEHICLE WAS TOWED TO BRONDES FORD TOLEDO (5545 SECOR RD, TOLEDO, OH 43623) WHERE IT WAS DIAGNOSED THAT THE SUBFRAME HAD ROTTED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). AFTER THE VEHICLE WAS DRIVEN OVER 20 MPH, THE WHEELS TURNED AT DIFFERENT ANGLES AND THE VEHICLE MADE A SCREECHING SOUND. THE VEHICLE WAS TAKEN BACK TO BRONDES FORD, BUT THE DEALER AND MANUFACTURER (WHO WAS MADE AWARE OF THE FAILURE) DECLINED TO PROVIDE FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032266October 8, 2017
STRUCTURE:BODY, STEERING, SUSPENSION
THE FRONT SUB FRAME IS RUSTED AND THE VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025457September 25, 2017
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 35 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE AND THE VEHICLE SWAYED BACK AND FORTH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME AND, UPON INSPECTING UNDERNEATH THE VEHICLE, NOTICED CORROSION AND SEPARATION OF THE LOWER CONTROL ARM FROM THE FRAME. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT RESEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 153,207.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022742September 11, 2017
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
MY SON WAS DRIVING THIS VEHICLE WHEN THE FRONT CONTROL ARM SNAPPED OFF FROM THE FRONT SUBFRAME! THANKFULLY, HE DID NOT GET KILLED OR INJURED. THE VEHICLE WAS TOWED TO A LOCAL GARAGE WHO INFORMED ME THAT FORD RECALL # 14S02 APPLIES TO THIS VERY CONDITION. UPON CALLING FORD'S CUSTOMER ASSIST LINE, I WAS COMPLETELY SHUT DOWN. I TOLD THE REP THAT I NEED A TOW SINCE THE CAR WAS NOT DRIVABLE. SHE TOLD ME THAT FORD WILL NOT PAY FOR A TOW OR ANY CONSEQUENTIAL DAMAGES. THIS MAKES NO SENSE TO ME. OBVIOUSLY, FORD HAS ACKNOWLEDGED A PROBLEM. I DON'T THINK IT IS FAIR FOR THEM TO TAKE NO RESPONSIBILITY & LEAVE THE CONSUMER FOOTING THE BILL. PLEASE LOOK INTO THIS WHEN YOU GET A CHANCE. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11021702September 6, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT END OF THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE HE WAS ADVISED THAT THE SUB FRAME WAS RUSTED OUT. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE #CAS13006709 AND ADVISED THE CONTACT TO FOLLOW UP. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) HOWEVER THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020908August 31, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING AT ANY SPEED AND WHEN THE VEHICLE WAS STARTED OCCASIONALLY, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (NAPA LINCOLN FORD, 300 SOSCOL, NAPA, CA, 94559) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020447August 29, 2017
SUSPENSION
MY DAUGHTER WAS DRIVING HOME FROM WORK AND WENT OVER THE RAILROAD TRACKS AND THE WHOLE FRONT END FELT LIKE IT WAS GOING TO COLLAPSE THE STEERING GOT THROWN WAY OFF AND WHEN SHE WENT TO APPLY THE BRAKES AT THE LIGHT SHE ALMOST WENT THROUGH THEM BECAUSE OF THE FRONT-END BEING WAY OUT OF LINE. WHEN I HAD A CHANCE TO LOOK UNDERNEATH IT THE NEXT DAY IT IS SO CORRODED AND SPLIT AND CRACKED WHERE THE CROSSMEMBER IS. AND THESE RAILROAD TRACKS SHE WENT OVER EVERY DAY WITH NO PROBLEMS THAT ARE VERY SMOOTH EXCEPT FOR THAT NIGHT WHEN THEY JUST GAVE OUT. YOU CAN TELL THAT THE METAL FOR THE VEHICLE IS NOT QUALITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018975August 22, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE THE VEHICLE WAS BEING INSPECTED, THE CONTACT NOTICED THAT THE SUBFRAME WAS COMPLETELY FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014884August 13, 2017
AIR BAGS
MY ABS LIGHTS IS ON. I THEN WAS ABLE TO FIND THE ISSUE WITH THE WIRES UNDER BOTH SEATS. THE WAY THEY WERE STABILIZED TO THE SEAT GLIDE HAS CAUSED THE WIRE TO FREY.I AM IN NEED OF NEW WIRING UNDER BOTH SEATS,DRIVER SIDE BEING THE WORST OF THE TWO.THIS IS NOT ANYTHING I HAVE DONE IT IS DUE TO POOR DESIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014883August 13, 2017
ELECTRICAL SYSTEM
THE CAR WAS PARKED IN A SHOPPING CENTER PARKING LOT NO ONE WAS IN IT. IT SOME HOW CAUGHT ON FIRE, WHEN WE GOT THE FIRE OUT AND TOWED TO THE SHOP, IT WAS THE ALTERNATOR THAT CAUSED THE FIRE AND DID SEVERAL $1000.00 DAMAGE. THERE WERE NO ISSUES WITH THE CAR NO WARNING LIGHTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11012058August 1, 2017
STRUCTURE:BODY, STEERING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 45 MPH, THE STEERING FAILED AND THE SUBFRAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 17653427. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 172,907.... .UPDATED 11/16/17 *BF UPDATED 11/28/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005875July 17, 2017
STRUCTURE:FRAME AND MEMBERS, SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 40 MPH, THE DRIVER STRUCK A POTHOLE AND THE VEHICLE BEGAN TO PULL TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER CONTROL ARM AND SUBFRAME WERE BENT DUE TO RUST AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003970July 10, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 10 MPH, THE PASSENGER SIDE OF THE SUBFRAME WAS RUSTED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO MARK THOMAS FORD (LOCATED AT 3098 ELM RD EXT NE CORTLAND, OH 44410) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: CAS13677317. THE FAILURE MILEAGE WAS 174,522.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003442July 6, 2017
STRUCTURE, STEERING
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 50 MPH, THE VEHICLE WAS UNSTABLE AND THERE WAS LOSS OF STEERING CONTROL. THE VEHICLE WAS TOWED TO A LOCAL DEALER (ARLINGTON HEIGHTS FORD LOCATED AT 801 W DUNDEE RD ARLINGTON HEIGHTS, IL 60004, 888 481-8607) WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS CRACKED. THE VEHICLE WAS REPAIRED WITH A BRACE. TWO MONTHS LATER, THE VEHICLE WAS TOWED TO A LOCAL DEALER (FOX FORD LINCOLN LOCATED AT 2501 N ELSTON AVE CHICAGO, IL 60647 773-687-7800) WHERE IT WAS DIAGNOSED THAT THE SUBFRAME WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBERS: CASDASH12577845 AND CAS12593478. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990641May 19, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START SEVERAL TIMES WITHOUT WARNING WHEN THE KEY WAS TURNED IN THE IGNITION. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING MORE THAN ONCE. THE RPMS RACED AND, AT TIMES, THE INSTRUMENT PANEL WOULD BECOME DIM UPON EXPERIENCING AN ELECTRICAL SHORT OR INTERNAL FAILURE. THE DEALER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BECAUSE THE DEALER STATED THAT THERE WAS A MANUFACTURER RECALL FOR THESE FAILURES; HOWEVER, THE VIN WAS EXCLUDED. THE RECALL DETAILS AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985891May 16, 2017
SUSPENSION
2003 FORD ESCAPE XLT 4X4 REAR FRAME RUSTS CAUSING CONTROL ARM BRACKET TO RIP FRONT THE FRAME. DRIVING DOWN THE ROAD CAME UP TO A STOP LIGHT ALL OF A SUDDEN MY BRAKES LOCKED UP GOT OUT AND LOOKED TOO SEE THE FRAME HAD RUSTED ALLOWING THE LOWER CONTROL ARM ON THE REAR DRIVER SIDE TO RIP THE BRACKET FROM THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981766May 1, 2017
STRUCTURE:BODY
MY FATHER TOOK MY ESCAPE TO HAVE THE BRAKES ASSESSED AND WHILE IT WAS UP ON THE LIFT, THE OWNER OF THE SERVICE STATION MADE MENTION TO THE EXCESSIVE, ABNORMAL RUST IN THE CHASSIS. HE STATED THAT THE CONDITION OF THE CHASSIS IS VERY DANGEROUS AND THAT THE SUPPORT ARM, THAT WAS INSTALLED DUE TO THE RECALL #14V165000 AND 14S02, IS ATTACHED TO RUST AND NOT SUPPORTING ANYTHING TO MAKE THE TRUCK SAFE. I HAVE TRIED A NUMBER OF TIMES TO ASK FOR HELP FROM FORD CUSTOMER RELATIONS AND THEY ARE UNWILLING TO ASSIST IN ANY WAY. THIS TRUCK WAS WELL CARED FOR AND THE ENGINE AND TRANSMISSION ARE IN GREAT WORKING ORDER. I SHOULD BE ABLE TO CONTINUE TO DRIVE THIS CAR, HOWEVER, BECAUSE OF THE RUST ISSUE, THE TRUCK IS NOT SAFE TO DRIVE. UNDERTAKING A NEW CAR PAYMENT WOULD BE A HUGE FINANCIAL BURDEN THAT I AM UNABLE TO AFFORD AT THIS TIME. IT IS VERY DISHEARTENING THAT A LARGE CORPORATION SUCH AS FORD MANUFACTURED A SUBSTANDARD VEHICLE AND THEY WOULD RATHER ITS CUSTOMER(S) DRIVE AN UNSAFE CAR THAN MAINTAIN RESPONSIBILITY AND OFFER SOME KIND OF ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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