Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10026175June 30, 2003
POWER TRAIN:AXLE ASSEMBLY
CONSUMER STATES THAT WHILE VEHICLE WAS IN PARK AND NO WITH WARNING THE LEFT AXLE SNAPPED, CAUSING THE VEHICLE TO ROLL BACKWARDS, RESULTING IN A ACCIDENT. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025164June 30, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 FORD ESCAPE STALLED WHILE SLOWING DOWN AND GOING DOWN A HILL. I PULLED TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. OF COURSE THERE WAS LIMITED BREAKING AND THE STEERING GOT VERY STIFF. LUCKILY NO OTHER CARS WERE AROUND OR THERE COULD HAVE BEEN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025100June 27, 2003
ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE SHUT DOWN. THE DASHBOARD LIGHTS FLASHED ERRATICALLY AND CONSUMER LOST FUNCTIONALITY OF THE STEERING AND BRAKING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023802June 26, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE STARTED MAKING A TICKING SOUND - DEALER SAID IT HAS TO BE REPLACED. THEY ALSO SAID THEY HAVE REPLACED SEVERAL OTHERS AS THE ENGINE "BLEW" AT HIGH ALTITUDE - I BOUGHT THIS 2002 FORD ESCAPE IN COLORADO. THE WON'T TELL ME EXACTLY WHAT'S WRONG AND WHETHER THE NEW ENGINE FROM THE FACTORY MAY ALSO BLOW INTHE FUTURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017665June 26, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED DUE TO A FAULTY COMPUTER. *JB PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024568June 20, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITH NO WARNING THE VEHICLE WILL SHUT OFF, CAUSING CONSUMER TO PULL OVER, AND IT WILL BE HARD TO GET THE VEHICLE BACK STARTED.DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023488June 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 FORD ESCAPE XLT STALLED WHILE I WAS DRIVING IT AT 35 MILES AN HOUR. ALL POWER STOPPED. THE ENGINE LIGHT, OIL LIGHT, AND BATTERY LIGHT ALL CAME ON. I HAD MY ESCAPE TOWED TO THE LOCAL FORD DEALER AND THEY EXAMINED IT TODAY. THEY SAID THAT THEY DID NOT FIND ANYTHING WRONG WITH IT AND THAT THEY WOULD NOT BE ABLE TO FIX IT UNLESS IT STALLED WHILE THEY WERE DRIVING IT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023275June 17, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING DOWN A SLIGHT HILL AT APPROXIMATELY 30 MPH, THE STEERING SUDDENLY BECAME SLUGGISH, THEN THE ENGINE QUIT. THE DASH INSTRUMENT LIGHTS (CHECK ENGINE, AIRBAG, AND BATTERY) CAME ON AND THE BRAKES DID NOT WORK AT ALL. FORTUNATELY I WAS NEAR THE BOTTOM OF THE HILL AND COULD ROLL OVER TO THE SIDE AND STOP UP AGAINST A TREE STUMP. THE CAR WOULD NOT RESTART IMMEDIATELY, BUT DID AFTER A FEW MINUTES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024120June 16, 2003
AIR BAGS
WHEN CONSUMER'S VEHICLE WAS HIT IN THE FRONT CENTER OF VEHICLE AIR BAGS DID NOT DEPLOY, CAUSING MINOR INJURIES TO CONSUMER. DEALER NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10023040June 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE WILL STALL WHILE DRIVING AT SPEED. NO WARNING OCCURS PRIOR TO THE STALL. THE VEHICLE WILL RESTART IMMEDIATELY AFTER IT IS PLACED IN PARK. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024307June 9, 2003
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
PROBLEMS WITH 2002 FORD ESCAPE XLS WOULD NOT START. *MR THE CONSUMER STATED IT WOULD TAKE THREE TRIES BEFORE THE VEHICLE WOULD START. THE CONSUMER WAS TOLD BY THE DEALER THEY COULD NOT FIND ANY TECHNICAL SIGNALS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021212June 7, 2003
AIR BAGS
MY AIR BAG LIGHT KEEPS COMING ON. INFORMED BY THE DEALER TODAY THAT THIS IS A KNOWN DEFECT. IT IS DUE TO "RAIN WATER GETTING ON A SENSOR". THE ENTIRE DRIVERS SIDE FRONT QUARTER PANEL WILL HAVE TO BE REMOVED TO FIX THE PROBLEM. THE PART WILL BE ORDERED AND I'LL TAKE THE CAR BACK FOR REPAIRS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021118June 5, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE I WAS DRIVING ON THE ORTEGA HWY (VERY CURVY ROAD), I STARTED DECELERATING FOR AN UPCOMING CURVE, AND WITHOUT WARNING, THE POWER STEERING AND BRAKES STOPPED WORKING, THE CAR DIED AND SLOWLY ROLLED TO A STOP. INDICATOR LIGHTS CAME ON. I WAS ABLE TO RESTART THE CAR. I WAS EXTREMELY FORTUNATE THAT THIS DID NOT CAUSE A SERIOUS ACCIDENT. SINCE THEN I FEEL VERY UNSAFE WHENEVER DRIVING THE CAR, WONDERING IF IT WILL HAPPEN AGAIN. A CAR STALLING WITHOUT ANY INDICATION AND FOR NO REASON IS EXTREMELY DANGEROUS AND CAN POTENTIALLY CAUSE FATAL ACCIDENTS. I BELIEVE THIS CAR NEEDS TO BE RECALLED FOR THE SAFETY ALL DRIVERS AND PASSENGERS ON THE ROAD, SINCE IT CAN HAPPEN AT ANYTIME, WITHOUT WARNING. I RECENTLY FOUND OUT THAT THE MANUFACTURER IS AWARE OF THIS DEFECT, AND I AM ABSOLUTELY APPALLED AND OUTRAGED THAT THEY ARE CONTINUING TO SELL VEHICLES THAT COMPROMISE THE SAFETY THEIR CONSUMERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021009June 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD ESCAPE HAS A TRANSMISSION SLIP PROBLEM THAT THEY DIDN'T WANT TO COVER UNDER WARRANTY. THIS IS A DANGEROUS SITUATION WHEN THIS HAPPENS IF PASSING ANOTHER VEHICLE CAUSING THE VEHICLE TO STALL. ALSO, IF TURNING IN FRONT OF ANOTHER VEHICLE ONCOMING AND IT STALLS YOU COULD GET HIT FROM THE SIDE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020782May 31, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I HAVE HAD MULTIPLE PROBLEMS FROM FIRST DAY I BOUGHT THE TRUCK STARTING WITH ALL MY CD'S GETTING JAMMED ONE AT A TIME EJECTING FROM MY 6XCD INDASH CHANGER I ALSO THEN PROCEEDED TO HAVE TROUBLE WITH STARTING THE TRUCK IN COLD OR HOT WEATHER OR EVEN HUMID WEATHER PROCEEDING WITH CONSTANT BREAK NOISES FROM FIRST WEEK WHICK MULTIPLE TIMES ITS BEEN WORKED ON BUT NO LUCK FIXING ALSO NOW LEFT DRIVERS SIDE HEADLIGHT CASING STARTED PRESENTING A BAD SEAL IN HEADLIGHT WHICH IN RETURN CAUSED ME TO HAVE TO REPLACE SET OF HEADLIGHTS WITH INSTALLATION FOR 90 DOLLARS ALSO MY SUNROOF IS STICKING WHEN YOU GO TO SHUT IT AND HODING DOWN BUTTON AND OUT OF ALL THESE DEFECTS YOU THINK IT WOULDNT BE ENOUGH TO DEAL WITH TRYING TO GET FIXED WHEN YOU WORK TWO FULL TIME JOBS AND HAD NO TRANSPORTATION FOR WORK AND YET FORD DEALERSHIP DID NOT WANT TO ASSIST ME IN ANY WAY WITH RENTAL FOR THEIR DEFECTS OF VEHICLE LEAVING ME STUCK WITH NO TRANSPORTATION FOR WORK DUE TO RELOCATING TO DALLAS THEN ATLANTA AND NOT KNOWING ANYONE WHOM COULD HELP ME WITH GETTING TO EMPLOYMENT AND HOME LOCATIONS BUT TO TOP IT OFF MY 2002 FORD ESCAPE XLT IS ALSO HAVING A PROBLEM WITH LEATHER SEATS WEARING EXTREMLY BAD YET I TRY TO KEEP THEM AS CLEAN AND REPLIISHED AS POSSIBLE BUT YET SEATS ARE OF POOR QUALITY WHICH ALSO THE LEATHER STEARING WHEEL IS FADING WITH SPOTS OF DARKER AND LIGHTER LEATHER WRAPPING AND SAME FOR THE DASH AND RADIO CONTROLS, ALL ARE FADING WITH DARK AND LIGHTER BLACK SPOTS ALL OVER YET I KEEP MY TRUCK SPOTLESS AND I TAKE EXTREME CARE OF IT FOR MY VEHICLE IS MY BABY BUT SEEMS TO BE WITH FORD IM GOING TO BE FORCED TO FIND SOMETHING ELSE WITH ALL THE SAFETY ISSUES OF THE ENGINE STALLING NOT STARTING AND NOT BEING ABLE TO SHIFT IN GEAR AND FORCING THE VEHICLE IGNITION TO BE SWUTCHED OFF AND THEN BACK ON TO START BACK UP (IF IT WILL START THE NEXT TIME)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021715May 28, 2003
WHEELS
NAR 05/28/2003 *MR THE CONSUMER FAILED TO MAINTAIN REASONABLE CONTROL OF THE VEHICLE WHICH CAUSED TWO CAR COLLISION. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020618May 28, 2003
ELECTRICAL SYSTEM:WIRING
I PURCHASED A FORD ESCAPE 2002 IN APRIL OF LAST YEAR FROM THE ABLE FORD DEALERSHIP IN ROCKVILLE CENTRE. THE PROCESSOR (COMPUTER PART OF THE ENGINE) FAILED IN MARCH 2003 AND WAS REPLACED IT'S NOW MAY 2003 I AM STILL HAVING ISSUES WITH THE PROCESSOR. THEY TOOK THE CAR IN ON FRIDAY MAY 16, 2003 AND PUT A HORNEST ON THE ENGINE (PROCESSOR) AND GAVE ME THE CAR BACK THAT DAY. AN HOUR AFTER I GOT MY CAR BACK FROM THE ABLE FORD DEALERSHIP SERVICE DEPARTMENT IN ROCKVILLE CENTER, NY THE VEHICLE WAS HAVING THE SAME PROBLEM THAT WAS SUPPOSE TO BE CORRECTED THAT DAY. THEY CURRENTLY HAVE MY CAR IN THEIR POSSESSION NOW. THIS IS THE THIRD TIME I'M BRINGING MY VEHICLE TO THEM FOR THE SAME PROBLEM. THEY CAN'T TELL ME WHY THIS VEHICLE IS MALFUNCTIONING AND I'VE CALLED AND MADE COMPLAINTS TO THEIR CUSTOMER SERVICE DEPARTMENT SEVERAL TIMES WITHOUT ANYONE CONTACTING ME OR PROVIDING ME WITH ANSWERS. I CALLED THE SALESMAN MARK DEMARTINI WHO SOLD ME THE CAR. HE WAS ALSO RUDE AND TOLD ME TO CALL LAURA THE SERVICE DEPARTMENT MANGER. I CALLED LAURA AND LEFT HER A MESSAGE. SHE NEVER CALLED BACK. I HAVE A BRAND NEW VEHICLE THAT SPENDS MORE TIME AT FORD THAN WITH ME DRIVING IT AND I DON'T FEEL SAFE IN MY OWN VEHICLE. AT ANY TIME BECAUSE OF THIS PROBLEM MY CAR COULD SHUT DOWN WHILE DRIVING. I AM BEING GIVEN THE RUN AROUND AND FORD IS NOT PROVIDING ANSWERS AS TO THE MALFUNCTIONING OF MY NEW VEHICLE AND I FEEL CHEATED AND VIOLATED. THEY ARE CURRENTLY TELLING ME THAT THEY CAN NOT FIND ANYTHING WRONG WITH MY VEHICLE AND THEIR NY SERVICE REPRESENTATIVE JAMES WELCH (201) 529-7267, TOLD ME BASICALLY THIS IS ALL IN MY HEAD AND LIED ABOUT FACTS ON MY WORK ORDER SHEETS THAT I HAVE COPIES OF. HE SAID I AM TRYING TO BUILD A LEMON LAW CASE AGAINST THEM AND THEY ARE NOT GOING TO HELP ME DO THIS. NOW WITH ALL OF THIS SAID AND HE RUDENESS AND DISHONESTY HOW AM I TO BELIEVE HE EVEN LOOKED AT MY VEHICLE THAT HAS BEEN THERE FOR FIVE DAYS. THIS IS TRULY A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020523May 26, 2003
ELECTRICAL SYSTEM
I OWN A 2002 FORD ESCAPE XLT THAT STALLED TODAY FOR THE FIRST TIME AT 8900 MILES. I HAVE READ A LOT OF EMAILS ON ESCAPE-CENTRAL.COM ON THE EXACT SAME PROBLEM. WHY ISN'T FORD AGGRESSIVELY DOING SOMETHING TO FIX IT? I WAS TRAVELING ON A VERY BUSY STREET UNDER CONSTRUCTION WITH NO TURN OFF WHEN IT HAPPENED. I ALMOST WAS REAR ENDED AND IT COULD HAVE BEEN A VERY BAD ACCIDENT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019201May 23, 2003
ENGINE AND ENGINE COOLING
2002 FORD ESCAPE XLT - OUR VEHICLE HAS EXPERIENCED NUMEROUS STALLS ON THE EXPRESSWAY. IT TAKES OUT POWER STEERING AND THE BRAKES. EACH TIME IT STARTS BACK UP AFTER I CAN GET THE VEHICLE STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019210May 23, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WE HAVE HAD THE VEHICLE IN FOR REPAIR 4 TIMES FOR THE AIR BAG LIGHT. IT KEEPS COMING ON AND WON'T SHUT OFF. THIS VEHICLE IS JUST A YEAR OLD. THE DEALER REPAIR CENTER CAN'T SEEM TO GET THE PROBLEM REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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