Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10080025June 25, 2004
ELECTRICAL SYSTEM
FORD ESCAPE ENGINES MAY STALL AT CERTAIN SPEEDS.*MR THE CONSUMER'S VEHICLE HAS STALLED THREE TIMES IN THE LAST TWO YEARS. THE CONSUMER CONTACTED THE MANUFACTURER ABOUT RECALL RELATED TO STALLING. THE MANUFACTURER EXPLAINED TO THE CONSUMER THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075371June 14, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DRIVING ON FREEWAY AND STARTED TO SLOW DOWN...MOVED FOOT OFF GAS PEDAL TO SLOW (WAS GOING ABOUT 50 MPH AT THE TIME AND ABOUT 65 MPH BEFORE GETTING ANY BRAKES TO WORK) AND IT KEPT GOING DOWN AND STUCK ON HIGH EXCELERATION...WENT TO PUT ON BRAKES AND BRAKE PEDAL WOULD NOT PUSH DOWN, BARELY HAD ANY BRAKES. FORD SERVICE SAID RECALL THIS MORNING ON ACCELERATOR STICKING...BUT BRAKES WERE MY PROBLEM..I HAVE NOT HAD ANY PROBLEM WITH BRAKES PRIOR TO THIS. AT 33000 MILES, GRANTED THERE IS WEAR BUT I HAD EXPERIENCED NONE..SO STUCK PAYING FOR COMPLETE REPLACEMENT..SAID THEY WERE SHOT AND UNSAFE....ALL I CAN SAY IS I WAS EXTREMLY FORTUNATE TO GET UNDER CONTROL AND NO ACCIDENT. AND FORD SHOULD ACCEPT SOME OF THE RESPONSIBILITY FOR THE BRAKES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075136June 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
I PURCHASED A 2002 FORD ESCAPE IN JUNE OF 2003. I NOTICED, DRIVING HOME FROM THE DEALERSHIP, EXCESSIVE NOISE COMING FROM THE REAR BRAKES. MY INITIAL REQUEST FOR THE DEALER TO LOOK INTO THIS NOISE WAS MET WITH A REPLY THAT THE BRAKES WERE INSPECTED BEFORE THE VEHICLE WAS PUT ON THE LOT AND CHECKED OUT FINE. THE PURCHASE, HOWEVER, WAS A COUPLE MONTHS AFTER THEY HAD DONE THEIR INSPECTION. THE NOISE CONTINUED AND GRADUALLY GREW WORSE AND A COUPLE WEEKS LATER THEY AGREED THE BRAKES SHOULD BE INSPECTED AGAIN. OUTSIDE OF EXCESSIVE BRAKE DUST BUILD UP, THEY INDICATED THE BRAKES WERE FINE. THE NOISE CONTINUED AND I AGAIN BROUGHT THE VEHICLE BACK IN. AT THIS POINT, THE DEALERSHIP INDICATED THERE APPEARED TO BE SEVERAL AREAS OF ROUGH EDGES AND THEY INDICATED ALL BRAKE SURFACES HAD BEEN SANDED TO REMOVE THESE IMPERFECTIONS. THIS PROCESS WORKED FOR NO MORE THAN 48 HOURS BEFORE THE NOICE RETURNED, BUT EVEN LOUDER. I HAVE BEEN DEALING WITH THIS EVER SINCE AND IT HAS GROWN INCREASINGLY FRUSTRATING, AS TEH DEALERSHIP SUBSEQUENTLY ADVISED ME OF THE BULLETIN POSTED REGARDING EXCESSIVE BRAKE DUST. I WAS TOLD BY THE DEALERSHIP THAT A SOLUTION WAS TO BE IN PLACE BY Q4 2003 OR Q1 2004. I CONTINUE TO BE TOLD THERE IS NO REMEDY YET AND I AM CONCERNED THAT THIS LOUD ANNOYANCE COULD BECOME A PROBLEM WITH BRAKE FUNCTION. I DRIVE QUITE A BIT FOR MY WORK AND PLAN TO PULL A POP-UP CAMPER FOR A 2-WEEK VACATION THIS SUMMER AND I HAVE NO INTEREST IN PUTTING MYSELF, MY FAMILY OR ANY ONE ELSE IN JEOPARDY SHOULD THERE BE A MORE SIGNIFICANT UNDELYING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075810June 7, 2004
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER PRESSED DOWN THE HORN AND IT FAILED. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THIS VEHICLE WAS NOT ON RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073424June 4, 2004
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:LINKAGES
THE CONSUMER WAS HAVING A PROBLEM WITH THE BRAKES. THE BRAKES DID NOT STOP THE VEHICLE WHEN MOVING IN REVERSE. THE DRIVER APPLIED THE BRAKES, HOWEVER, THE BRAKES DID NOT STOP THE CAR. *JB WHEN BACKING BY A GAS STATION PUMP, THE VEHICLE WOULD NOT STOP AND NEARLY ENDED OUT ON A BUSY ROAD. THE BRAKES WERE PUMPED TWICE AND THE PARKING BRAKE WAS APPLIED. LESS THAN A WEEK LATER WHEN BACKING OUT OF THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED UPHILL, ACROSS A ROAD, OVER INTO THE WOODS. *SC JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072903May 19, 2004
POWER TRAIN:MANUAL TRANSMISSION
2002 FORD ESCAPE V6. MULTIPLE PROBLEMS THE THE AUTOMATIC TRANSMISSION, SHUDDERING, AND NOW A TOTAL FAILURE. FOR THE SHUDDERING THE FLUID WAS FLUSHED AND REPLACED WITH A DIFFERENT TYPE, AND NEW CODES PROGRAMED. *AK HAVEN'T TAKEN IT IN FOR THE TOTAL FAILURE YET. (TOMORROW)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073741May 17, 2004
VEHICLE SPEED CONTROL
CONSUMER SLOWLY PULLED INTO THE GARAGE WITH FOOT ON THE BRAKES AND STOPPED. SHE PUT THE VEHICLE IN PARK, AND SUDDENLY VEHICLE ACCELERATED FORWARD, CAUSING IT TO CRASH INTO THE BACK OF THE GARAGE, DAMAGING THE REFRIGERATOR AND THE BACK OF THE GARAGE, AND KNOCKING THE GARAGE 4-5 INCHES OFF THE FOUNDATION. CONSUMER WAS NOT INJURED BUT SHOOK UP. CONSUMER AND HUSBAND CALLED THE INSURANCE COMPANY AND THE DEALER. THE INSURANCE REPRESENTATIVE WAS SUPPOSE TO COME TO THE HOUSE TO LOOK AT THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072776May 17, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FAILURE OF PASSENGER DOOR TO OPEN ON A 2002 FORD ESCAPE XLT SUV PREVENTING PASSENGER FROM BEING ABLE TO EXIT VEHICLE. NO KEYLOCK EXISTS AND THERE IS NO WAY TO OPEN THE DOOR FROM THE INSIDE OR FROM THE OUTSIDE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073935May 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
RECALL NOTICE FOR 2002 FORD ESCAPE ARRIVED A MONTH TOO LATE. *MR THE CONSUMER SOLD THE VEHICLE A MONTH BEFORE THE RECALL NOTICE ARRIVED. THE VEHICLE BEGAN STALLING PRIOR TO RECALL NOTICE 04S13 OR 04V-165000. PRIOR TO THE RECALL THE VEHICLE WAS TAKEN TO THE DEALER TO ALLEVIATE THE PROBLEM. THE DEALER SUGGESTED A GAS TREATMENT SYSTEM FOR THE FUEL INJECTION, BUT THE STALLING PERSISTED. THE CONSUMER REQUEST COMPENSATION FOR THE TREATMENT, TIME LOST AND STRESS FORD PUT HER THROUGH WITH THE ESCAPE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073593May 13, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE APPLYING THE BRAKES CONSUMER HEARD A LOUD NOISE, AND VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064874April 29, 2004
STEERING: STEERING WHEEL/HANDLE BAR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ELECTRICAL SYSTEM, SEAT BELTS
THE BRAKE LIGHT CAME ON WHILE DRIVING. THIS OCCURRED BECAUSE THE BRAKE MASTER CYLINDER HAD A SLOW LEAK THAT PROGRESSED. THE DEALERSHIP INDICATED THE LEAK MAY BE DUE TO A BAD CYLINDER CAP. THE CAP WAS REPLACED. ALSO AT 100 MILES THE STEERING WHEEL BECAME LOOSE AND FELT LIKE IT WAS GOING TO SEPARATE FROM IT'S LINKAGE. A SCREW IN THE STEERING WHEEL HAD BECAME LOOSE AND NEEDED TO BE TIGHTENED. THE DEALERSHIP TIGHTENED THE SCREW AND PUT A PUNCH MARK INTO THE SIDE OF THE SCREW TO MAKE IT STAY IN PLACE BUT THE PROBLEM RECURRED. *NM THE MASTER PARTS WERE NOT WORKING THE STEERING WHEEL WAS LOOSE AFTER 50 MILES. THE MASTER CYLINDER HAD A SLOW LEAK, WHICH WORSENED OVER TIME AND TIGHTENING DID NOT FIX. THE CONSUMER FOUND THE BACK LIGHT BEHIND THE GEAR SELECTOR AND ODOMETER WENT OUT, THE AIRBAG LIGHT HAD COME ON, THE CHECK ENGINE LIGHT HAD COME ON, THE RADIO DID NOT START, THE VEHICLE STALLED, AND THE SEAT BELTS WERE INOPERATIVE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071775April 28, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STEERING:COLUMN
CONSUMER TOOK VEHICLE TO DEALER' 4-5 TIMES FOR THE SAME PROBLEM. WHEN SHE TURNED ON HEAT OR AIR CONDITIONER THERE WAS A MILDEW SMELL. EACH TIME THAT CONSUMER TOOK VEHICLE DEALER SHE WAS TOLD TO COME BACK IF THE LIGHT CAME ON. DEALER COULD NOT REPRODUCE THE FOUL SMELL. ALSO, WHILE DRIVING A WIND CAME INTO VEHICLE EVEN THOUGH THE DOORS WERE CLOSED. IN ADDITION, CONSUMER COMPLAINED ABOUT THE STEERING WHEEL MAKING NOISE. DEALER WILL NOT LOOK AT VEHICLE AGAIN. HOWEVER, CONSUME COMPLAINED VEHICLE WAS FALLING APART, AND THE DEALERS WILL NOT HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067811April 26, 2004
SERVICE BRAKES, HYDRAULIC:FLUID
BRAKE "IDIOT" LIGHT ON DASHBOARD LIT.. OUT OF BRAKE FLUID.. DEALER STATED DEFECTIVE BRAKE FLUID RESERVOIR CAP - REPLACED - QUESTIONED WHY IT WAS OUT OF FLUID WHEN THE FLUIDS WERE SUPPOSED TO HAVE BEEN "CHECKED AND TOPPED OFF" AT LAST OIL CHANGE 3K MILES PREVIOUSLY - (I HAD ALSO REPORTED GRINDING BRAKES NOISE AT THAT OIL CHANGE WHICH I WAS TOLD WAS JUST DUE TO EXCESSIVE BRAKE DUST BUILDUP.. ) *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067812April 26, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
IDIOT LITE FOR RADIATOR LIT - LOW ON RADIATOR FLUID - VEHICLE HAD BEEN SERVICED JUST 1 MONTH PRIOR WITH A "CHECK AND TOP OFF ALL FLUIDS" OIL CHANGE - WHY WAS THE LOW FLUID NOT DETECTED AT THAT TIME?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067815April 26, 2004
VISIBILITY:WINDSHIELD
WINDSHIELD CREAKS WHEN IT'S RAINING/WET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067818April 26, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
EXCESSIVE BRAKE DUST ON FRONT TIRES - RIMS ARE BLACK WITHIN 3 DAYS OF CLEANING - DEALER REPORTS THIS IS 'NORMAL'..*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069678April 22, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, AIR BAGS
WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER WAS ABLE TO START VEHICLE AND DROVE IT HOME. THE NEXT DAY, VEHICLE WOULD NOT START. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE BATTERY. DRIVER INFORMED THE MECHANIC THAT THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON AFTER THE BATTERY WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066195April 14, 2004
VEHICLE SPEED CONTROL
I PULLED INTO A PARKING SPACE AT A DRUG STORE, STOPPED, AND AS I WAS PUTTING THE CAR IN PARK, IT SURGED FORWARD OVER THE CURB AND INTO THE BUILDING. THE ENGINE THEN RETURNED TO IDLE. I PUT THE CAR IN REVERSE TO BACK OUT AND IT SURGED BACKWARD BUT I WAS ABLE TO STOP IT QUICKLY. IT AGAIN RETURNED TO NORMAL IDLE. THE CAR HAS 57K MILES AND HAD NO PRIOR PROBLEMS WITH THE ENGINE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10063092April 8, 2004
STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, AIR BAGS:FRONTAL
WHILE DRIVING AIR BAG LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE ILLUMINATION OF AIR BAG LIGHT HAPPENED IN AN INTERMITTENT BASIS. CONSUMER WAS ALSO INVOLVED IN AN ACCIDENT WHERE HIS AIR BAGS FAILED TO DEPLOY. IN ADDITION, CONSUMER EXPERIENCED NOISE IN STEERING WHEEL AND RATTLING NOISE IN EXHAUST. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065615April 6, 2004
ELECTRICAL SYSTEM
BATTERY LIGHT IS COMING ON AND STAYING FOR UP TO 60 TO 120 SECONDS AND THEN TURNS OFF. HAD MECHANIC TEST FOR ERROR CODES BUT NO CODES ARE BEING WRITTEN. THIS HAS HAPPENED OVER AND OVER AND MORE SO IN COOLER WEATHER BUT IS NOW OCCURRING IN WARM TEMPERATURES. ENGINE HAS STALLED PREVIOUSLY AS WELL. 2002 FORD ESCAPE XLT 2WD. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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