Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11665291June 6, 2025
ENGINE
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on several occasions where the brake pedal failed to stop the vehicle. On a most recent occasion, the contact parked in an empty lot when the vehicle accelerated, causing her to crash into a wall in front at an unknown speed. The building's wall was damaged, and the vehicle came to a stop upon impact. The vehicle was towed to a local repair center. A police report was filed. The vehicle was not destroyed. No injuries were reported. The vehicle was then taken to a local dealer, where the failure could not able to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11665335June 6, 2025
ENGINE
Apparently coolant leaked into the engine causing engine failure. No warning! No fix except to replace the engine for $9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665350June 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that the coolant level was low and that there was a coolant leak somewhere in the engine. The contact was advised to monitor the coolant level because the contact was frequently adding coolant to the coolant reservoir. The contact stated that the failure persisted, and the check engine warning light became illuminated. The contact had taken the vehicle to a dealer who discovered coolant intrusion into the engine. The contact was informed that the engine long block needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 188,415.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665384June 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaiting an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665385June 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, there was an abnormal sound coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown TSB related to coolant intrusion into the engine; however, the vehicle was not included in the TSB. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 112,513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664774June 4, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that on two occasions while driving under 30 MPH, the vehicle stalled. The contact coasted to the side of the road each time and the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired but the failure reoccurred five months later. The vehicle was towed to another independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664874June 4, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35 MPH, the front end of the vehicle started shaking and vibrating, and the vehicle started to decelerate. The vehicle was later driven to the local dealer and was diagnosed and determined that there was coolant intrusion inside the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 71,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664902June 4, 2025
AIR BAGS
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the passenger's side front end of the vehicle hit a cow and was significantly damaged. Several unknown warning lights were illuminated after the crash. The air bags failed to deploy. The contact sustained neck and back pain, and bruises on the chest from the seat belt. The contact received medical assistance. The vehicle was towed to an autobody repair shop. A police report was filed but the contact did not have the police report information available. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11664611June 3, 2025
ENGINE
The engine suddenly failed mid-driving, began sputtering and became very weak. It would stutter at intersections or when trying to accelerate and became quite scary to drive. I was on a major freeway heading home when this happened. Upon taking it to a dealership for analysis, they reported a well known TSB-22-2229 had been out for this issue for a few years, but that since none of the "warning signs" were reported at earlier service appointments, they were instructed by Ford to not report it to us consumers unless we first mentioned those issues occurring. When speaking to the technician at the dealership, he acknowledged that due to a design flaw in the original engines, they have been replacing these specific engines in both Ford Escapes and Fusions with wholly new redesigned engines quite frequently. Its should be noted that Ford has extended the TSB at least once since releasing to accommodate more vehicles for coverage, further acknowledging the error on their part. As for warnings - the only warning I had to this catastrophic engine failure was an engine light code P0303 the day before for cylinder 3 misfire, and 1 "warning" the day after it occurred when I started the car and some white smoke came out of the tailpipe. The P0303 code could have been confused with a simple spark plug change, not total engine failure. According to the TSB, these were things that supposedly happened long in advance of failure. The problem has been confirmed by both the dealership I took it to, as well as many people across internet forums and other body shops. The vehicle has been inspected by a dealership and the diagnosis provided below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664623June 3, 2025
ENGINE
I am writing to formally express my deep dissatisfaction and concern regarding a serious mechanical failure in my 2017 Ford Escape, which has associated with safety issues. The issue began with a check engine light accompanied by a diagnostic trouble code indicating a misfire in cylinder 2. Upon further inspection, it was determined that coolant was leaking into the engine — a problem that ultimately led to catastrophic engine failure. Searched online and found it is common issue for this type of car but we did get notice and no warranty coverage offered to address it. The fact that this is a widely reported problem suggests a potential manufacturing or design defect that Ford has failed to proactively acknowledge or address. This issue also caused a big safety issue to the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664706June 3, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2017 Ford Escape. The contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 66,000, and at the time of registration, it was discovered that the mileage was 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664330June 2, 2025
ENGINE
COOLANT IS LEAKING/RUNNING ONTO ENGINE CAUSING DAMAGE. VEHICLE INSPECTED BY SUTTON FORD, MATTESON, IL AND ADVISED A LONG BLOCK ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664369June 2, 2025
ENGINE
Coolant is leaking into the cylinder. Overheating. It's the known ecoboost coolant intrusion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664436June 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated, and the vehicle experienced rough idling. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was damaged due to coolant intrusion and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663636May 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The contact stated that the vehicle sputtered for thirty seconds. The vehicle was taken to the local dealer where it was diagnosed with coolant intrusion into the engine, and that the cylinder head was cracked. The vehicle was not repaired. The manufacturer was contacted and confirmed that the warranty had expired. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663679May 29, 2025
ENGINE
Coolant is disappearing. It isnt in the oil and nit leaking under vehicle. It is going into cylinder and burning off causing vehicle to miss and shudder while driving. There is 117,000 miles on my vehicle. I keep oil changed every 5,000 miles. I can smell coolant intermittently and have to keep pulling over to check levels to prevent it overheating. I have read several people are having this issue and there is technical bulletin from Ford. So they are aware and have not issued a recall yet. I shouldn't have to pay over $5 grand for a new motor installation with this low of mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663769May 29, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663798May 29, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Coolant is leaking into the cylinders, causing misfire. Per this document that you guys posted: "Customer Satisfaction Program 21N12", this is a known manufacturing defect in the engines that are in the model of car that I am driving currently. This is a safety issue and an environmental issue. Coolant gets into the cylinders and burns, emitting into the atmosphere. But the coolant also runs low, and the engine could overheat or catch on fire. The mechanic is estimating currently that the repairs to either change the head gasket or take the engine apart and rebuild it will cost around 7-9k, money we don't have. Ford should fix this manufacturing defect at not cost to us, as their CSP 21n12 document states. The only caveat is that the car has 98k miles on it while the cutoff for these repairs ends at 84k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663505May 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the engine misfired with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 34,755.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663097May 27, 2025
STEERING
The contact owns a 2017 Ford Escape. The contact stated that while the daughter was driving at an undisclosed speed and turning away from the curb, there was a snap, and the steering wheel became horizontal regardless of the efforts to manually center it in its normal position. The vehicle continued veering to the right. The vehicle crashed into the rear of another parked unoccupied vehicle, where it came to a stop. No warning lights illuminated prior or after the crash. The air bags did not deploy. No injuries or medical attention were sought. A police report was not filed. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The contact stated that the vehicle was diagnosed by an independent mechanic for a front passenger side tie rod failure and was towed back to the contact's residence. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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