Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11666490June 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the second cylinder was misfiring due to coolant intrusion. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666497June 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, the contact noticed an abnormal, rough sound coming from the engine. The check engine warning light was illuminated. The contact stated that the failure mainly occurred upon starting the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the third cylinder, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred by the manufacturer to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,789.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666512June 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that after her grand-daughter had started the vehicle, the vehicle experienced a rough idle. The check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that the engine valve needed to be replaced. The vehicle was repaired; however, the contact's grand-daughter later informed the contact that the failure had recurred. The vehicle was taken back to the same mechanic who referred the contact to a dealer. The contact had taken the vehicle to the dealer, where it was diagnosed that there was coolant intrusion in the fourth cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 85,426.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666515June 12, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving 35 MPH, the vehicle misfired. The contact stated that the failure recurred upon starting the vehicle and had persisted. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an unknown cylinder and valve needed to be replaced due to coolant intrusion into the engine. The engine was replaced. The vehicle was repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer confirmed that there was no coverage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,671.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666518June 12, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while the contact's husband was driving at an undisclosed speed, the vehicle made an abnormal, loud rattling sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The contact stated that the dealer had previously replaced the engine in June 2022. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666579June 12, 2025
ENGINE
Ford knows about a manufacturing flaw on their engine. I have a coolant leak that caused white smoke to come out of my exhaust while I warm up my car in the garage. I immediately had a mechanic look at it and was told my car is not drivable until I have a head gasket replacement. I am an avid backpacker, and could have been stranded in the middle of nowhere without cell service for a flaw they know about and should remediate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666361June 11, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was experiencing rough starts. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store and was diagnosed with a misfire coming from the engine. The vehicle was taken to the dealer, where it was diagnosed and determined that the head gasket was leaking, causing coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair could not be covered because the vehicle was out of warranty. The failure mileage was approximately 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666420June 11, 2025
ENGINE, UNKNOWN OR OTHER
When driving the vehicle it suddenly lost all acceleration power. I coasted to side of road and opened hood to determine the vehicle was on fire from rear of engine bay. I then proceeded to offload what I was able from behind the vehicle of my tools for my job. There was no over heat warning or other indicators of any major issues with the vehicle prior to the fire.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11666434June 11, 2025
ENGINE
Engine began misfiring while driving, and received a check engine light. Brought to a mechanic, who confirmed that coolant had begun leaking into the engine cylinder, consistent with Ford TSB 22-2229. Total engine replacement recommended, but Ford refuses to cover the replacement under warranty, or recall. Vehicle is no longer safely operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666171June 10, 2025
ENGINE
Cylinder 2 has coolant intrusion causing a misfire spark plug and ignition coil have already been replaced after a few days half a gallon of coolant is lost no external leaks coolant is going into cylinder 2 fouling the plug on cylinder 2 causing the vehicle to go into limp mode because the coolant pump is throwing a code because there's lack of coolant in the engine called Ford because there is a warranty extension through 88,000 mi for the vehicle knowing that this is an issue with these motors and these vehicles Ford says our VIN number is not included in the warranty extension or the recall don't want to spend $10,000 for an engine nor can we afford $10,000 for an engine replacement on a vehicle that we still have a couple thousand dollars left on payments will try to call the Ford dealer to see if we can get any assistance from them was already turned down from Sarasota Ford said they can do nothing for us
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666054June 10, 2025
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the liftgate switch failed to function as intended. The contact stated that the liftgate switch was activated to unlatch and open the liftgate; however, the liftgate failed to open as intended. The contact stated the failure was initially intermittent but became a persistent failure. The liftgate had since become inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test fee would be charged to determine the cause of the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666065June 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665766June 9, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the vehicle jerked and vibrated abnormally, and started to decelerate unintendedly. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion in cylinder #4, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665830June 9, 2025
ENGINE
Coolant intrusion ruined block. Overheated on interstate. My family and I had to wait on side of interstate for many hours in 100 degree weather with nothing to drink. We were sunburnt and dehydrated by the time we got to a motel that evening. Vehicle was towed to Pep Boys. Had to pay for a motel room for 3 days waiting on a diagnosis from them. Finally they informed me of the devastating news so I had to rent a U-Haul and car dolly to tow it back home since we were 300 miles away when this happened. There was a warning light that came on about 5 seconds before car shut off. It is available for inspection at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665640June 8, 2025
POWER TRAIN, UNKNOWN OR OTHER
Misfired on ignition. Diagnostics ran. replaced all spark plugs, coils and gasket. Engine coolant flushed and exchanged. 1 week later misfiring again. 2 diagnostics run...conclusion was coolant intrusion. Upon researching this problem I have discovered many Ford Escapes have this same issue. No recall was ever issued. The customer satisfaction program(21N12) was not widely announced in 2022. I was unaware of it until last week. It was for vehicles made in Louisville between 9/17/2015 and 4/8/2019. My vehicle was manufactured there in Feb. 2017. It was good for 7 years or 84000 miles. I am only 6 months past that time period, however only have 37000 miles on this vehicle. I was told by 2 different mechanics it was not safe to drive in this condition and the repairs could run up to $10000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665513June 7, 2025
ENGINE
COOLENT INTRUSION INTO THE CYLINDER WHICH CUSE THE CAR STALL AND STOP DURING DRIVING IN TRAFIC ON THE HIWAY. FORD COMPANY IS AWARE OF THE ISUE AND REFUSE TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665529June 7, 2025
UNKNOWN OR OTHER
Rear power liftgate fails to lift, close or lock properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665535June 7, 2025
ENGINE
The vehicle began shaking when the engine was turned on and the acceleration was not reliable. It was then accessed by a dealership and found that the engine needs replaced due to coolant leaking into the engine. The dealership told me the vehicle is not safe to drive. The vehicle has been maintenanced regularly and only has 76,000 miles on it. The engine needing replaced is due to a defect in the build of this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665267June 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, several unknown warning lights illuminated. The contact stated that the vehicle failed to move. The vehicle was towed to the local dealer where it was diagnosed that there was coolant intrusion into the engine, causing engine failure. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665273June 6, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 50 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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