Ford Escape Complaints (2024)

76 consumer complaints on file.

#11694794October 21, 2025
ELECTRICAL SYSTEM
For the second time now (first time was also reported to NHTSA) the backup camera froze on display touch screen and stayed there while driving forward down the road. No functions requiring the touch pad can be accessed while backup camera frozen. Car was shut off for couple hours and when restarted was still frozen on screen It did reset next day and has worked fine since. Checked with Ford and no known recall yet for this car though Ford has recalls for several other models with same problem. My 2023 Maverick had the same problem, was recalled. Waiting for recall on this car but nothing yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688581September 20, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Our vehicle has been in and out of the ford dealership 6 times now for the same problems. Now they say that it will take maybe another 2 months to have a fix. This is even though it has said each time that it has been fixed. Now they want us to return our loner a drive an unsafe car without safety features for the unseen future. I have had two case numbers open with ford and they will not respond back with the second case. I have to keep calling them. They expect us to drive an unsafe vehicle and it is unacceptable that they are doing this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688119September 18, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
Starts with Front camera malfunction popping up in cruise control and randomly while driving than jumps to a couple warning that safety features are malfunctioning (brake, blindspot, front camera,parking etc ) all stop working After that nothing works and all warnings pop up when car starts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684389September 2, 2025
AIR BAGS
Was in a rear end collision and the driver window and leg airbags deployed, but the steering wheel airbag did not deploy
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11680889August 15, 2025
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2024 Ford Escape. The contact stated that while driving 45 MPH, several unknown safety features warning lights were illuminated on the instrument panel. The contact stated that the message “Normal Cruise Control Braking Off” was displayed. The local dealer was contacted. The vehicle was taken to the dealer, and a software update was performed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679880August 11, 2025
UNKNOWN OR OTHER
Sun roof spontaneously combusted outward. I brought the vehicle to the Dwight, IL Ford Dealership where I purchased it from. The service department there said that they had never seen anything like this before, and that the sun roof combusted upwards away from the car. Had I not had the cloth screen closed beneath the sunroof, the glass would have came back down on my child and I.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678879August 6, 2025
ENGINE
The contact owns a 2024 Ford Escape. The contact stated that while driving at 35 MPH, the engine misfired, and the check engine warning light was illuminated. The vehicle was taken to an Auto Parts Store, where a handheld diagnostic machine provided information that the failure was associated with a random misfire. The vehicle was then taken to a dealer, where DTC: P0300 and P0316 were retrieved. The vehicle was not repaired. The contact stated that on another occasion, while driving 25 MPH, the vehicle began jerking and the check engine warning light started flashing. The vehicle was steered to the side of the road and restarted. The vehicle was then towed to the residence. The vehicle was then towed to a different dealer, where it was diagnosed and DTC P0301 was retrieved, and the contact was informed that the coil pack and spark plugs needed to be replaced. The vehicle was repaired, but the jerking continued occasionally. The manufacturer was notified of the failure. The failure mileage was 19,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678772August 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Escape. The contact while attempting to start the vehicle, several safety features in the vehicle became inoperable. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the computer processing unit had failed, and the contact was informed to wait for the manufacturer to provide a remedy to the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a solution was being created. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677627July 31, 2025
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact owns 2024 Ford Escape. The contact stated when the driver’s side door was opened, the door limiting bar detach from the vehicle. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was transferred by the manufacturer to the NHTSA Hotline. The failure mileage was 9,062.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677347July 30, 2025
ENGINE, VEHICLE SPEED CONTROL
While accelerating the Vehicle I felt a massive kickback via the gas pedal, I was able to drive for half a mile more before the vehicle would no longer accelerate at all. The gas pedal was no working. The engine was overheating and a new warning popped up, upon the kickback with a wrench, and engine warning, along with a coolant over temp warning among others and service engine soon. The vehicle had just had an oil change not even a full month prior. My safety was put as risk as I could not accelerate in the middle of a high way and it just stopped out of no where. I saw another Escape 5 minutes later, stopped in the middle of a busy intersection with the same issue. No this problem was not confirmed, but we saw another vehicle with the same issue. No inspection, although my boyfriend is a mechanic and noticed the coolant was just below the minimum line. There were no warnings prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671266July 4, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Ford put out an update at the end of April 2025 that inhibited ALL advanced driver assistance systems from working. I took my escape to the dealership twice in May and June and it’s not fixed. I called ford and they promised an update in July but it’s still not out to fix their mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668281June 21, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am experiencing persistent issues with the windows on my 2024 Ford Escape, specifically on both the driver and passenger sides, which struggle to raise and lower, producing unusual noises and leaving marks on the glass. Despite two visits to the Ford dealership where I purchased the vehicle, which is located far from my residence, the problem remains unresolved. During my second visit, I was initially offered a loaner car but had to wait over 3 hours only to be told that none would be provided, with the technician concluding that no trouble codes were found. Subsequently, I scheduled an appointment at a different Ford service center; however, they require me to leave my car for an unspecified duration without offering a loaner vehicle, which is unacceptable given my reliance on the car. Consequently, I am expressing my extreme frustration and dissatisfaction with the service provided by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667555June 17, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving down the interstate at 60mph, screen displayed two error messages: “parking brake function limited” and “collision assistance unavailable.” I completely lost brake function for ~10 seconds. Only didn’t crash because no one was stopped ahead of me. Took to dealership who “couldn’t replicate” the issue, later told me they had fixed it by reprogramming the software. Two inconsistent answers gave me no sense of trust in the repair. This issue could kill somebody if at the wrong time and they were completely indifferent. I’ve since traded the car but have no faith Ford has any desire at all to investigate or resolve what could be a fatal error to someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665685June 9, 2025
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
I am experiencing problems with the driver's side window getting stuck when I attempt to roll it up or down. Following a couple of visits to the Ford dealership, the service team was unable to find any diagnostic trouble codes or issues. The window's performance is compromised in both directions. Additionally, I have observed the passenger side airbag warning light flashing couple of times. I bought the vehicle on [XXX], Only 6 Months with this vehicle and during my June 6th, 2025 oil change, the service team recommended replacing the wiper blades, which seems excessive considering the low rainfall in San Diego, California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663680May 29, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Blind spot fault, Pre-collision assist fault, Cross-traffic system fault warning icons appeared on dashboard in June 2024. Been to the Ford service dept. four times with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657887April 30, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
I have been experiencing a series of error messages that pop up on my dashboard while driving since March 31, 2025. The first message is my adaptive cruise control braking is being turned off. The message reappears before I have a red triangle appear with the words resume control and a loud warning sound. The dash board starts a series of error messages that rotate saying pre-collision assist not available, check parking sensors, blind spot system fault, cross-traffic system fault and front camera fault service required. I have taken my Ford to the dealership twice. I am told there is not a fix for my vehicle until Ford releases a new software update sometime in the month of May.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657135April 28, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving warnings for adaptive cruise, blind spot, forward collision, front camera, park aid etc start and then all the system quit. I have pictures. I took my car to dealership to be checked. At first I was told they could find nothing wrong. I showed them pictures of my alerts and messages on my ford pass app. I was told a software patch would be sent. I contacted them again to ask if there was more news. I was told not at this time. I saw there was a problem with this module on the 2025 escape.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656551April 24, 2025
BACK OVER PREVENTION: WARNINGS
Alert on my dashboard flashes and I have received several "Park Aid Malfunction" Alerts. It advises me the the park assist or sensing system has detected a problem. It states if you can not activate your sensing system or have frequent active park assist faults, please have system checked by an authorized dealer. I have taken it in to my dealer 2 times now to have it serviced and once again I have had the system go off again, the next day I was driving. It has gone off on 3/13/25, 3/17/25, 3/25/25, 4/10/25, 4/14/25. I only have 3,900 miles on it. I leased this car in August of 2024. This alarm scares the crap out of me when I am driving. This last time I called my dealer told me a new update is coming out in May and that I need to wait for that to come out. But seems every time they do an update, I keep getting this signal. I am very frustrated at this time. Can you look into it for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655134April 17, 2025
SERVICE BRAKES, HYDRAULIC
When turning off my 2024 Ford Escape ST Line, if I sit in the vehicle for at least 15minutes to 30minutes there's a clicking noise coming from under the hood of the vehicle. Sounds like a ABS issue. I tried turning the vehicle back on, stepping on the brake pedal (push start) the brakes will go down into the floor, I then let off the brake, & proceed to start vehicle again and now the brakes are fine. I'm aware there's an issue, I was told from the dealership I have some sort of ABS problem, however the dealership will NOT repair unless there's a code reading the problem...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654895April 16, 2025
STRUCTURE:BODY
Terrible wind noise when driving at speeds over 30 miles an hour. This can cause distractions while driving as it’s very noticeable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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