Ford Escape Complaints (2004)

499 consumer complaints on file.

#11033071October 12, 2017
SERVICE BRAKES
ON 916/17, WE WERE JUST GETTING OFF THE ENTRANCE ONTO ROUTE 276, EAST BOUND, NORTH OF PHILLY. I WAS STARTING TO ACCELERATE AND MERGE WITH TRAFFIC WHEN THE ACCELERATOR PEDAL SUDDENLY WENT TO THE FLOOR ON ITS OWN. I THEN TURNED OFF THE ENGINE WITH THE KEY AND WAS ABLE TO PULL OFF THE RIGHT HAND SIDE OF THE ROAD. AFTER WE WERE TOWED A MECHANIC WAS ABLE TO LIFT THE PEDAL AFTER DETANGLING IT FROM THE CRUISE CONTROL CABLE. THERE WAS A RECALL FOR FAULTY CRUISE CONTROL (STICKING ACCELERATOR PEDAL) IN 2015. I TOOK MY VEHICLE IN FOR THE RECALL AND IT WAS REPAIRED BY A FORD DEALER ON 6/1/15. THE RECALL NOTICE # IS 12S37/NHTSA RECALL 12V-353 I DO NOT HAVE THE ABILITY TO SCAN A REPAIR BILL, WHICH AMOUNTED TO A MECHANIC TYING THE CABLE UP OUT OF THE WAY OF THE PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031996October 6, 2017
STRUCTURE:BODY, SUSPENSION
REAR PASSENGER INNER FENDER WELL RUSTED OUT, CAUSING THE SHOCK MOUNT AND SHOCK TO COME DISCONNECTED. THE SHOCK NOW HAS NOTHING TO CONNECT TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024059September 18, 2017
AIR BAGS
MY 2004 FORD ESCAPE JUST REACHED 120,000 MILES AND MY AIRBAG LIGHT CAME ON WHILE I WAS DRIVING HOME FROM WORK ON NIGHT. THE NEXT DAY I TOOK IT TO DEALER TO SEE WHAT WAS WRONG, THEY SAID IT WAS SEAT BELT PROBLEM AND IT WOULD COST $400-$500 TO FIX IT. SO I DECIDED TO GET A SECOND OPINION & I TOOK IT TO A MECHANIC THAT DOES ALL MY REPAIRS TO SEE WHAT HE WOULD SAY. HE PUT IT ON COMPUTER TO SEE WHAT SHOWED UP AND IT SAYS SIDE AIRBAG OPEN CIRCUIT. I CALLED DEALER TO SEE WHY THEY SAID IT WAS SEAT BELT ISSUE AND DEALER SAID THEY GET A LOT OF OLDER ESCAPES IN WITH AIRBAG LIGHTS AND ITS USUALLY JUST SEAT BELT ISSUE. I PERSONALLY DON'T TRUST THE DEALER NEAR ME BUT DON'T WANT TO DRIVE 1 HR AWAY TO ANOTHER DEALER. MY MECHANIC IS DOING RESEARCH FOR ME. I TRUST HIM BEFORE THE DEALER. OBVIOUSLY THERE IS ISSUES THE AIRBAGS IN THE 2004 FORD ESCAPE AND THERE NEEDS TO BE AN INVESTIGATION SO A RECALL CAN TAKE AFFECT. HOPEFULLY NO ONE GETS IN AN ACCIDENT AND GETS HURT OR KILLED BC OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022406September 8, 2017
STRUCTURE:BODY, SUSPENSION
THE REAR PASSENGER SIDE SUSPENSION HAS COMPLETELY BROKEN OFF AND HANGS FREELY. HAD IT INSPECTED AT A LOCAL GARAGE AND WAS INFORMED THIS WAS AN EXTREMELY COMMON PROBLEM FOR THIS TYPE OF VEHICLE, AND THAT A SAFETY RECALL SHOULD'VE BEEN PUT IN PLACE DUE TO THE ROUTINE FAILURES OF THIS PART. I'M NOW FORCED TO DRIVE A DANGEROUS VEHICLE TO GET TO WORK AND RESPOND TO EMERGENCIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020115August 28, 2017
POWER TRAIN, STEERING, SUSPENSION
NHTSA CAMPAIGN NUMBER 14V16500. LOWER CONTROL ARM ON THE FRONT PASSENGER SIDE LOSE, RESULTING IN LOSS OF STEERING CONTROL AND INCREASED RISK OF ACCIDENT WHEN DRIVING. IT MAY BE DUE TO RUST AND CORROSION FOR THE LOSE BOLT THAT HOLDS THE UNDERNEATH BRACKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018841August 22, 2017
STRUCTURE:BODY
CATASTROPHIC FAILURE OF THE FRONT SUB-FRAME ENGINE CRADLE ASSEMBLY. IT COMPLETELY RUSTED APART ON THE PASSENGER SIDE CAUSING THE LOWER CONTROL ARM TO COME LOOSE. MY DAUGHTER WAS DRIVING WHEN IT CAME LOOSE CAUSING THE ESCAPE TO RUN OFF THE ROAD. THANKFULLY THERE WAS PLENTY OF SHOULDER ON THE RURAL ROAD AND NO ONE WAS HURT. HAD THIS BEEN IN TRAFFIC, AN ACCIDENT WOULD HAVE BEEN INEVITABLE. CALLED FORD CUSTOMER SERVICE - NO HELP, THERE IS NOTHING THEY CAN DO. THE CAR HAS BEEN GARAGE KEPT, WELL MAINTAINED WITH ON 70K MILES. NOTHING ELSE IS RUSTED. THIS IS CLEARLY A DEFECTIVE PART. MORE DISTURBING IS THAT THERE WAS A RECALL 14S04 BACK IN 2014. ALL THAT WAS DONE WAS TO ADD REINFORCEMENT CROSS BRACE IF RUST WAS PRESENT. THIS DID NOT ADDRESS THE DEFECTIVE PART, NOR, DID THE FORD DEALER NOTIFY US OF THE RUSTING PART WHICH WAS DESTINE TO FAIL. BASED ON THIS TYPE OF PRODUCT SUPPORT AND CONCERN FOR CUSTOMER SAFETY, WE WILL BE LOOKING ELSEWHERE FOR VEHICLES IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016410August 20, 2017
SUSPENSION
THE REAR SUSPENSION MOUNT IS COMPLETELY RUSTED OUT AND THE VEHICLE IS UNDRIVEABLE AND NOT SAFE TO PUT 2 CHILDREN IN AND DRIVE AROUND AS THE SUSPENSION MOUNT IS JUST DANGLING AROUND UNDERNEATH AND I CAN SEE THE BACK SPEAKER! WHY HAS FORD NOT INCLUDED ALL ESCAPE VEHICLES FROM 2004 IN THEIR RECALL? THIS IS A CLEAR SAFETY ISSUE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014790August 12, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
DRIVING DOWN THE ROAD ABOUT FOURTY FIVE MILES PER HOUR I PUSHED THE GAS TO GO UP A HILL AND LOST ALL POWER TO THE ENGINE. I REMOVED MY FOOT FROM THE ENGINE AND IT PICKED UP ENOUGH SPEED TO GET TO THE SIDE OF THE ROAD. AFTER BEING TOWED HOME IT WOULD CRANK BUT IF YOU MOVED SHIFTER KNOB OR PRESSED GAS IT WOUKD DIE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012734August 4, 2017
SUSPENSION
DRIVER'S SIDE REAR LOWER CONTROL ARM BROKE CAUSING LEFT REAR WHEEL TO COLLAPSE. THIS OCCURRED WHILE BACKING OUT OF GARAGE. JUST AN HOUR BEFORE WE HAD BEEN ON THE FREEWAY. FORTUNATELY DUE TO THE LOW SPEED NO MAJOR DAMAGE OCCURRED AND LOWER CONTROL ARM WAS REPLACE AT A LOCAL FIRESTONE STORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859753July 20, 2017
STRUCTURE
2004 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT SUB-FRAME CROSSBRACE CORROSION SEPARATION OF LOWER CONTROL ARM RECALL NOTICE REPAIRS. *M UPDATED 07/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003846July 9, 2017
STRUCTURE:BODY, SUSPENSION
WE HAD NOTICED WE WAS GETTING WATER INSIDE OUR ESCAPE BAD IT WAS STANDING WATER IN FLOOR BOARD SO WE LOOKED AT THE INNER AND OUTER WHEEL HOUSING AND IT WAS RUSTED VERY BAD THE MECHANIC SAID IT WAS NOT SAFE FOR US TO DRIVE. THE PASSENGER SIDE WAS THE WORST. THEY HAD TO WELD IN PIECES TO TRUCK AND FLOOR BOARDS NOW MIND YOU WE HAVE AN 11 YEAR OLD THAT RIDES RIGHT WHERE THIS WAS RUSTED THE WORST :( WHEN WE NOTICED THIS WE WAS IN KANSAS CITY MISSOURI AND HAD TO DRIVE HOME TO CARROLLTON. MISSOURI .I WILL HAVE A REPAIR INVOICE THIS WEEK CAUSE IT IS IN THE SHOP NOW GETTING FIXED AND THEY TOLD US AT THE SHOP THEY HAVE HAD TO REDO A LOT OF THESE BUT HAS NEVER BEEN THIS BAD PLEASE HELP SOMEONE IS GONNA GET HURT BAD.ALSO THIS IS A VERY EXPENSIVE REPAIR SO PLEASE HELP WITH THIS.IF YOU SEND ME SOMEWHERE TO SEND PICS I WILL GET THEM FROM THE SHOP BECAUSE THEY TOOK SOME.THANK YOU FOR TAKING TIME TO READ THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003567July 7, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A RATTLING NOISE FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE STRUT DETACHED FROM THE VEHICLE. THE CONTACT CALLED HOWELL MOTORS (LOCATED ON 6488 RIDGE ROAD LOCKPORT 14094) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THAT NHTSA ISSUED RECALLS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002906July 3, 2017
UNKNOWN OR OTHER
I BELIEVE I HAVE BEEN A VICTIM OF ODOMETER FRAUD. I PURCHASED MY 2004 FORD ESCAPE XLT FROM FIRST CHOICE RENTAL CARS & SALES 3517 OLD PETERSBURG RD MARTINEZ GA 30907. I PURCHASED THE VEHICLE FOR $4700 IN CASH. I RECENTLY FOUND OUT THROUGH CARFAX THAT I AM THE 4TH OWNER AND THE ODOMETER WAS PREVIOUSLY AT 186,475. MY CAR ODOMETER IS CURRENTLY READING AT 147,355 AND COUNTING BECAUSE I DRIVE THIS CAR DAILY. WHEN I PURCHASED THE VEHICLE THE BILL OF SALE DID NOT HAVE THE MILEAGE ON IT, THE BILL STATED EXEMPT. I WOULD LIKE TO KNOW CAN I GET MY MONEY BACK FOR THE VEHICLE, BECAUSE I WOULD HAVE NEVER BOUGHT THIS VEHICLE IF I WOULD HAVE KNOW THE ODOMETER HAD BEEN ROLLED BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001912June 28, 2017
ENGINE AND ENGINE COOLING, STRUCTURE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHEN THE GEAR WAS SHIFTED INTO DRIVE, THE VEHICLE INDEPENDENTLY ACCELERATED IN EXCESS OF 30 MPH. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL AND SHUTTING OFF THE ENGINE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC (CT CONVEYOR LLC LOCATED AT 320 TERRYVILLE RD, BRISTOL, CT 06010; (860) 637-2926) WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V353000 AND 14V165000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL AND STRUCTURE). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 199,400. ..UPDATED 08/31/17 *BF *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994399June 12, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY 04 FORD ESCAPE HAS A 4 CYLINDER AND IS A MANUAL. IT HAS BEGUN TO ACCELERATE BY ITSELF. IT WILL ACCELERATE WHETHER IT IS IN GEAR OR IN NEUTRAL. I ASSUMED THERE WOULD RECALL FOR THIS PROBLEM, AS I KNOW OTHER VEHICLES HAVE BEEN IN SERIOUS ACCIDENTS WITH SIMILAR PROBLEMS. I CAN TAKE MY FOOT OFF OF THE PEDAL AND IT WILL STAY AT A STEADY SPEED, OR ACCELERATE, ON ITS OWN. OFTEN WHEN I'M SWITCHING GEARS, PUT IT IN NEUTRAL, IT WILL SELF-REV ITSELF UP TO 4000+ RPMS! I WILL HAVE TO WAIT AND COAST FOR ABOUT 10 TO 30 SECONDS FOR IT TO BRING ITSELF BACK DOWN TO A REASONABLE RPM TO GET IT INTO THE NEXT GEAR. SO, IT IS INTERMITTENT, BUT HAPPENS ABOUT 50% OF THE TIME YOU ARE DRIVING IT, AND AT TIMES CAN BE VERY DANGEROUS. I ASSUMED FORD MIGHT PAY FOR THE REPAIR AS THIS IS A DANGEROUS SITUATION, HOWEVER MY DEALER SAYS "NO" BECAUSE THERE IS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981760May 1, 2017
ENGINE
VEHICLE AT IDLE, MISFIRED. PULLED OFF AND WENT TO DRIVE ONTO THE HIGHWAY. VEHICLE LOST ALL POWER AND IT GOT WORSE. A SMELL CAME FROM THE FRONT AND SMOKE CAME OUT OF THE DASH. HAD THE DRIVER, TWO TODDLERS, AND I (PASSENGER) IN THE VEHICLE. DRIVER AND I WERE COUGHING FROM THE SMELL AND THE SMOKE. HAD TO ROLL DOWN THE WINDOWS IN THE FRONT AND PARTLY ROLL THEM DOWN IN THE REAR DURING THE RAIN. MADE IT 2-3 MILES BEFORE WE TURNED AROUND AND WENT BACK HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980284April 24, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME FRACTURED AND NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE DAMAGE WAS TOO EXTENSIVE TO BE REMEDIED PER THE RECALL. THE MANUFACTURER STATED THAT DUE TO THE AGE AND MILEAGE OF THE VEHICLE, ASSISTANCE WOULD BE DENIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972037April 12, 2017
STRUCTURE:BODY, SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE VIOLENTLY BOUNCED UP AND DOWN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR SUBFRAME WAS RUSTED AND CORRODED AND THE REAR LOWER CONTROL ARM SEPARATED FROM THE VEHICLE. THE TECHNICIAN STATED THAT THE REAR LOWER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972070April 12, 2017
VEHICLE SPEED CONTROL
WHEN PRESSIG ON THE GAS PEDAL TO PASS ANOTHER VEHICLE , MY VEHICLE BEGAN TO INCRESS IN SPEED AND WOULD NOT STOP.THE PEDAL STUCK AND I HAD NO CONTROL OF THE SPEED OF THIS VEHICLE. SPEED REDUCED WHEN GEAR SHIFT PLACED IN NETURAL AND THEN WHEN SLOW ENOUGH INTO REVERSE. WHEW!!!! WIFE AND I THOUGHT WE WERE A GONNER. THIS HAPPEN ON THE HIGHWAY. SEED REACHED COLSE TO 90 MILE AN HOUR BEFOR BROUGHT UNDER CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972154April 12, 2017
SUSPENSION
STRUCTURE: FRAME AND MEMBERS. MY LOWER CONTROL ARM REAR RIGHT RUSTED OUT SEPARATING ENTIRELY FROM THE BODY OF MY ESCAPE. I LIVE IN MICHIGAN AND NOTICED A FORD RECALL 14V165000 BUT WHEN I CALLED THE FORD DEALERSHIP THEY INFORMED ME THAT MY VEHICLE IS NOT AFFECTED BY IT. I QUIT DRIVING MY FORD FOR RISK OF CRASHING. PLEASE INFORM ME WHY MY VEHICLE IS NOT AFFECTED BUT IT IS EXACTLY WHAT HAPPENED TO MY FORD. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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