Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#11084623April 11, 2018
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE SERVICED. WHILE THE MECHANIC WAS TEST DRIVING THE VEHICLE AT APPROXIMATELY 35 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE LOWER CONTROL ARM FRACTURED, WHICH CAUSED THE WHEEL TO SEPARATE FROM THE SUSPENSION. PRIOR TO THE TEST DRIVE, THE CONTACT WAS INFORMED BY THE MECHANIC OF SEVERE RUST ON THE LOWER CONTROL ARM. THE VEHICLE WAS TOWED BACK TO THE FACILITY. THE VEHICLE WAS NOT REPAIRED. THE DEALER (ELKHORN MOTORS FORD, 910 N WISCONSIN ST, ELKHORN, WI 53121, (262) 723-2131) WAS CONTACTED AND A SUBSEQUENT VIN SEARCH SHOWED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE CONSUMER STATED THE GAS TANK STRAPS WERE ALSO CORRODED AND NEEDED TO BE REPLACED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083592April 6, 2018
ENGINE, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR EXHAUST REPAIRS, THE TECHNICIAN NOTICED THAT THE ENGINE CRADLE AND THE LOWER PART OF THE ENGINE FRAME WERE CORRODED AND NEEDED TO BE REPLACED. THE CONTACT CALLED SUBURBAN FORD OF STERLING HEIGHTS AT (586) 268-7500 (40333 VAN DYKE, STERLING HEIGHTS, MI 48313) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073388February 17, 2018
STEERING
CROSS MEMBER BAR RUSTED OUT. PLEASE SEE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065850January 30, 2018
STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SHOOK WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (BLACKWELL FORD, 41001 PLYMOUTH RD, PLYMOUTH, MI) WHERE IT WAS DIAGNOSED THAT THE CROSS FRAME, LOWER CONTROL ARM, AND EXHAUST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063216January 17, 2018
ENGINE, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. AFTER EXITING THE VEHICLE, THERE WAS A FIRE THAT ERUPTED UNDER THE HOOD. THE FIRE WAS EXTINGUISHED BY A FIRE COMPANY. THE VEHICLE WAS DESTROYED AND TOWED. THE INSURANCE COMPANY WAS TO INVESTIGATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL) AND 12V005000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032669October 10, 2017
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING, AN ODOR OF FUEL EMITTED INTO THE VEHICLE AND IT STALLED WITHOUT WARNING, THE CONTACT ALSO STATED THAT THE HAZARD LIGHTS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO WAYNE EKERS FORD (2000 10TH AVE N, LAKE WORTH, FL 33461, PHONE NUMBER: (800) 749-8875) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE SERVICED BECAUSE THE FUEL LEAK WAS A SAFETY CONCERN FOR THE WORKERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 108,325.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024564September 20, 2017
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A TRAFFIC LIGHT, THE STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING WHEEL WENT IN ONE DIRECTION AND THE WHEELS WENT IN A DIFFERENT DIRECTION. THE VEHICLE WAS TOWED TO REINEKE FORD LINCOLN OF LIMA (1360 GREELY CHAPEL RD, LIMA, OH 45804, (419)223-3673) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE LOWER CONTROL ARM SUPPORT WAS SEVERELY RUSTED, WHICH CAUSED THE LOWER CONTROL ARM TO FRACTURE AND SEPARATE FROM THE VEHICLE. THE CONTACT WAS INFORMED THAT THE SUB FRAME, CROSS MEMBER, CONTROL ARM, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023506September 14, 2017
AIR BAGS, STEERING, SUSPENSION
AIRBAG LIGHT STAYS ON AND ALSO I HAVE A ISSUE WITH THE STEERING WHEEL AND SUSPENSION THERE ARE OTHER ISSUES WITH THE CAR AND NEVER WAS FIXED BY PREVIOUS OWNER NOW IM STUCK WITH A CAR THAT HAS PAST RECALLED ISSUES. IF YOU OWN A CAR AND JUST PURCHASED IT BY PREVIOUS OWNER MAKE SURE THAT RECALLS HAVE BEEN FIXED ON VEHICLE. NOW I DONT KNOW WHAT TO DO WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023522September 14, 2017
ENGINE, UNKNOWN OR OTHER
WHEN I RUN MY AC OR HEATER EXHAUST COMES IN CANT USE EITHER NOT SURE WHATS GOING ON WITH CAR BUT I DO KNOW THAT MY CAR HAS BEEN RECALLED PRIOR TO ME OWNING THE VEHICLE IN 2015 OF AUGUST AND DO KNOW THAT IT HAS NOT BEEN FIXED. CURRENTLY MY CAR HAS 10 RECALLS AND CANT GET MY CAR FIXED BY FORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021164September 2, 2017
AIR BAGS
THE AIRBAG LIGHT CAME ON ON THE DASHBOARD. IT CONTINUES TO STAY ON AND BEEPS FIVE TIMES REPEATING FIVE TIMES. THIS OCCURS DURING START UP OF THE VEHICLE, AND IT ALSO OCCURS ABOUT 30 MINUTES AFTER CONTINUOUS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020686August 30, 2017
SUSPENSION
I WAS DRIVING MY 2002 FORD ESCAPE IN NORTHEASTERN OHIO WHEN I LOST CONTROL OF MY VEHICLE. I HAD IT TOWED TO A LOCAL MECHANIC WHO TOLD ME THE POWER CONTROL ARM BROKE AWAY FROM THE SUBFRAME. AS A WOMAN I IMMEDIATELY LOOKED IT UP BECAUSE I DID NOT KNOW WHAT THAT EVEN WAS UNTIL I FOUND A RECALL FROM FORD THAT DIDN'T MEAN CRAP FOR ME BUT THAT FORD WON'T PAY FOR THEIR MESS OF A VEHICLE! I'M JUST HAPPY I DIDN'T CRASH INTO A NEARBY CAR AND WHEN THE TRUCK BROKE DOWN! DRIVING DOWN A CITY STREET APPROXIMATELY 35MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019333August 24, 2017
AIR BAGS
AIR BAG WARNING LIGHT CONTINUALLY ILLUMINATES; CABLE COUPLING UNDER PASSENGER SEAT DOES NOT COMPLETE THE CIRCUIT WHICH TRIGGERS THE AIR BAG WARNING LIGHT. THIS CONDITION OCCURS IN ALL WEATHER AND DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013938August 9, 2017
VEHICLE SPEED CONTROL, STRUCTURE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE STATIONARY, THE VEHICLE WOULD NOT ACCELERATE FORWARD. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT ACCELERATE FORWARD. THE VEHICLE WAS PUSHED MANUALLY, IN THE NEUTRAL POSITION, TO AN UNKNOWN PLACE OF BUSINESS. FURTHERMORE, THE CONTACT STATED THAT UPON DEPRESSING THE BRAKE PEDAL THERE WAS A SQUEALING AND CRACKING NOISE. THE WHEEL BEARING AND STRUTS WERE FAULTY ON THE VEHICLE AS STATED BY THE CONTACT. THE STEERING WHEEL MADE A LOUD SQUEAKING NOISE WHEN TURNED LEFT OR RIGHT WHILE DRIVING VARIOUS SPEEDS IN ADDITION TO THE VEHICLE FRAME BECOMING SEVERELY RUSTED UNDERNEATH. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011692July 31, 2017
STRUCTURE:BODY
DRIVING ON A 45 MI/HR ROAD I HIT A MINOR BUMP (APPROX 1" RAISED ROAD ACROSS ALL LANES) DUE TO POOR ROAD MAINTENANCE. AFTER HITTING THIS BUMP THERE WAS A LOUD POPPING NOISE EVERY TIME I TURNED THE WHEEL FULLY LEFT OR RIGHT. I COULD ALSO FEEL THIS IN MY FEET UNDERNEATH THE CAR. I WAS CONCERNED AND HAD PLANS TO DRIVE IT TO THE AUTO SHOP LATER THAT DAY. WHEN TURNING LEFT OUT OF A PARKING LOT IN TOWN, HEADING TO THE SHOP, I NOTICED WHEN I WENT TO STRAIGHTEN OUT THE WHEEL THE STEERING WHEEL WAS A COMPLETE 90 DEGREES OFF FROM NORMAL ONCE I GOT THE VEHICLE GOING STRAIGHT. IT DID NOT FEEL SAFE TO DRIVE AND I HAD IT TOWED INTO THE AUTO SHOP. AFTER INSPECTION IT WAS FOUND TO BE A ROTTED OUT AND CRACKED SUB FRAME. FORD DID A RECALL ON THIS SPECIFIC PART IN 2014 DUE TO MAJOR CORROSION ISSUES WITH THE 2001-2004 MODELS. THIS VEHICLE WAS TAKEN IN FOR THE RECALL, HOWEVER, INSTEAD OF REPLACING THE PART THEY DECIDED IT WAS GOOD ENOUGH TO DRILL A HOLE IN THE CORRODED PART AND INSTALL A BRACKET ACROSS THE WHOLE SUB FRAME. I DON'T SEE HOW WEAKENING A CORRODED PART WITH A HOLE BEING DRILLED IN IT IS ANY SOLUTION. I AM NOT ALONE THINKING THIS IS A MAJOR ISSUE THAT FORD IS COMPLETELY IGNORING. IF THE SUB FRAME HAD FAILED WHEN I WAS ON THE HIGHWAY INSTEAD OF EXITING THE PARKING LOT I COULD HAVE POTENTIALLY BEEN SERIOUSLY INJURED AS THE SUB FRAME HOLDS THE WHEEL AND STEERING MECHANISM TOGETHER. FORD NEEDS TO TAKE THIS ISSUE WITH THEIR VEHICLES SERIOUSLY AS THEY ARE PUTTING PEOPLES LIVES IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011150July 27, 2017
VEHICLE SPEED CONTROL
VEHICLE IDLES FAST IN PARK AND ACCELERATES QUICKLY WHILE DRIVING AND REMAINS IN HIGH CONSTANT ACCELERATION MODE. BUCKS FORWARD WITHOUT WARNING, CAUSING POTENTIAL VEHICLE IMPACT WHILE BEHIND STOPPED TRAFFIC, PARKING OR TRAILING OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001891June 28, 2017
STRUCTURE:BODY
SUB FRAME CRACKED, CORROSION. FORD IS REFUSING TO FIX THE SUB FRAME INSTEAD THEY ISSUE A SAFETY RECALL 14S02 WHICH DOES NOT REPLACE THE DAMAGE PART. ALMOST HAD ACCIDENT WITH CHILD ON BOARD, CAR WENT SIDE WAYS, STEERING CONTROL WAS LOST. HOW CAN FORD BE ALLOWED TO ISSUE A SAFETY RECALL BUT IT DOESN'T FIX THE BAD PART. RECALL 14S02 ONLY INSTALLS A METAL BAR SO THE WHEEL DOESN'T COME OFF. ONCE SUBFRAME IS ALREADY BROKEN FORD DOESN'T DO THE REPAIR. PEOPLE LIFE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000167June 20, 2017
UNKNOWN OR OTHER
FORD ESCAPE BRAKE BOOSTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000191June 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983002May 2, 2017
UNKNOWN OR OTHER
3 OF DOORS WILL NOT OPEN,SINCE 2010,A RECALL WAS ISSUE BUT FORD INSISTS NOT MY TRUCK DUE TO THE VIN NUMBER I KNOW THIS TRUCK IS 15YEARS OLD IT HAS MAJORITY OF THE PROBLEM THAT HAS BEEN MADE PUBLIC I PERSONALLY PAID FOR REPAIRS NOT KNOWING BUT DESPITE ENGINE,TRANSMISSION,DOORS,AND CURRENT RECALL SUBFRAME MY COMPLAINT IS DEAF,DOORS ARE PERMANENTLY DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979257April 19, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE RPM INDICATOR WENT ALL THE UP AND THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT TAPPED ON THE ACCELERATOR PEDAL AND THE RPMS WENT DOWN. WHILE DRIVING APPROXIMATELY 40 TO 50 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE DISPLAYED THE FAILURE SINCE NOVEMBER OF 2016. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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