Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11670673July 2, 2025
ENGINE
coolant intrusion... the car is not unsafe and the Ford Dealership said that I need an engine. The care has 130,000 miles. I can't believe it. I have all of my maintenance up to date. They are telling me my car has a manufactory defect. I no longer have transportation. How unfair is this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670752July 2, 2025
ENGINE
My vehicles check engine light came on. Capital Ford of Raleigh NC picked up the vehicle to check the status. I received a phone call later that day from Capital Ford informing me I need a new engine. Capital Ford admits it is a Ford issue. The coolant is leaking into the engine. I have been told this is a Ford design defect. One day I had a perfectly good vehicle and now I don't. I am now forced to purchase another vehicle which will potentially cost me thousands. Ford is aware of the issue but did not disclose. Thank you for your time. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670754July 2, 2025
ENGINE
1.5 engine failure due to coolant intrusion into the cylinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670923July 2, 2025
POWER TRAIN, ENGINE
Powertrain suddenly failed with no prior issues displaying red Powertrain failure light- car will not move or shift, has high RPMS and has loud revving/screeching sound
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670478July 1, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while attempting to start the vehicle, the contact heard an abnormal sound coming from the engine. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken a dealer where it was diagnosed with coolant intrusion into cylinder #1, and crack inside the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and informed the contact there were no recalls associated with the VIN for the failure, and that the vehicle was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,582.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670510July 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12 (Short block replacement after Coolant Intrusion). The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The failure mileage was approximately 81,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670566July 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined there was coolant intrusion into several cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670231June 30, 2025
ENGINE
Check engine light came on. Took car to dealer. Coolant leak inside of the cylinders / chambers of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670056June 29, 2025
ENGINE
The car currently has a coolant infiltration. It is an active recalls on the same model manufactured just 5 months earlier. The car currently has white smoke coming out of the exhaust and the engine has been running roughly. The check engine light came on with a code reporting misfire cylinder 3, which came on about a month ago. The car can be inspected at any time. Safety is at risk because the engine could stop working at anytime according to research related to the similar recall. The problem has been looked at by a mechanic and confirmed. It has not yet been looked at by the manufacturer for the model is this manufacturing time, but just 5 months prior there was a recall on the same model in the same year. There was no warning lamps or messages prior to the issue presenting itself. The issues presents itself when initially starting the car and not driving, but when beginning driving, it does not run well and the car shakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670124June 29, 2025
ENGINE
Cool ain’t leak causing rust in engine. Ford admitted to me that this has been an issue with this year model and make.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669684June 27, 2025
ENGINE
COOLANT IS LEAKING INTO THE CYLINDERS AND HAS SEIZES UP SPARK PLUG #4. BECAUSE OF THIS ISSUE MY CAR CAN CATCH FIRE WHILE DRIVING IT, I ONLY HAVE 77,000 MILES ON THIS VEHICLE AND THE FORD SERVICE MANAGER TOLD ME I NEED A NEW ENGINE AT THE PRICE AT THE PRICE $11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669686June 27, 2025
ENGINE
My car has been popping up engine fault service now. I went to my local mechanics and my car is exhibiting low coolant level but no signs of leak. They think it is internally leaking and causing spark plug number 4 to have blue corrosion and constant being replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669730June 27, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that coolant intrusion into several cylinders had caused engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure, and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669760June 27, 2025
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked and occupied, while attempting to start vehicle, there was an abnormal rumbling sound coming from the engine. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as intended. The check engine warning light was illuminated. A local dealer was contacted. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into three cylinders and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669397June 26, 2025
ENGINE
Engine coolant mixing into engine and oil and coolant mixing and leaking internally. Ford service has determined the only fix is too replace the entire engine. Diagnosis codes: P0303 and P0316 with a repair estimate of $9,620. The reason I brought the SUV in for service is the Check Engine Light came on. My 2017 vehicle has the Ecoboost engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669454June 26, 2025
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle jerked and jolted temporarily, and the message "Change Transmission Fluid" was displayed. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669309June 25, 2025
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle went into LIMP Mode. The contact stated that the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the turbo charger needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the turbo charger, water pump, and engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669318June 25, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into several cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block replacement after coolant intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669345June 25, 2025
ENGINE
Coolant intrusion. Ruined the engine. No help from Ford. Engine started overheating with my kids in the car. Could have started on fire. Ford obviously knows the issues with this vehicle, but since it's over the miles, due to my job I travel, they will not fix. Engine barely runs. Engine fault comes across the screen. No check engine light. Also.Engine overheating pull over safely comes across the screen. This vehicle needs to be recalled. Not the only one dealing with this. It's got 126,000 miles on it. Shouldn't have to replace Engine this soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669142June 25, 2025
ENGINE
I have 2.0L Ecoboost engine. I received a code indicating that cylinder 4 was misfiring. I changed the plugs and coils. Misfire code is still there. Upon researching issue I noticed that the coolant levels were low and found that the coolant was leaking into cylinder 4. Upon turning over the vehicle white smoke came out of the tailpipe, showing that there was coolant getting into the engine. This is an indication that the head gasket needs to be replaced. Ford issued a recall with the 1.5L ecoboost engines due to a faulty design on the engine. The design failure is due to slits being drilled in between the cylinders in order for the coolant to keep the temperature down while the engines are running. These vehicles would stall on the hwy/interstate putting those in the vehicle and other drivers at risk. This is a known issue and Ford needs to recall these engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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