Ford Escape Complaints (2004)

499 consumer complaints on file.

#10104838December 31, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN FILLING THE GAS TANK, THE AUTOMATIC SHUT OFF WHEN THE TANK IS FULL DOES NOT FUNCTION. THIS LEADS TO EXCESS GAS SPILLING OUT. THIS HAS OCCURED AT NUMEROUS SELF-SERVE AND FULL SERVE GAS STATIONS INDICATING THAT IT IS NOT A PROBLEM WITH THE PUMP BUT A PROBLEM WITH THE DESIGN OF THE GAS TANK/INTAKE MECHANISM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103623December 13, 2004
ENGINE AND ENGINE COOLING
CONSUMER COMPLAINED ABOUT INTERMITTENT STALLING AT LOW SPEED THAT WHEN THE ACCELERATOR PEDAL WAS APPLIED FROM A STOP POSITION OR COMING TO A STOP. VEHICLE HAD BEEN TO THE DEALER ON EIGHT OCCASIONS, AND DEALER UNABLE TO RESOLVED / DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102121December 4, 2004
AIR BAGS
I PURCHASED USED 2004 FORD ESCAPE WITH 5650 MILES IN 8/04. IN SEPT04, FRONT PASSENGER DOOR UNLATCHED WHILE I WAS DRIVING IN PARKING LOT. MY 13-YR-OLD SON WAS IN THE PASSENGER SEAT. AFTER I STOPPED THE VEHICLE, HE ATTEMPTED TO OPEN THE DOOR USING THE DOOR HANDLE, AND THE DOOR WOULD NOT OPEN. HE THEN TRIED UNLOCKING THE DOOR USING THE PWR DOOR CONTROL TO NO AVAIL. I THEN USED THE DRIVER SIDE PWR DOOR CONTROL TO LOCK/UNLOCK THE DOOR, AND DOOR STILL WOULD NOT OPEN. SUDDENLY THE DOOR LOOK CONTROL ON PASSENGER SIDE BEGAN LOCKING/UNLOCKING BY ITSELF. IN ORDER TO OPEN THE DOOR, I HAD TO GET OUT OF THE CAR AND OPEN THE PASSENGER DOOR FROM THE OUTSIDE. I TOOK CAR INTO DEALERSHIP, AND THEY DID NOT FIND A PROBLEM. FIVE DAYS LATER ON 10/5/04, THE AIRBAG LIGHT CAME ON. RETURNED VEHICLE TO THE SAME DEALERSHIP. DEALERSHIP ADVISED BLINKING CODE 37. THEY RAN SELF TEST ON RCM MODULE. FAULT CODE IS B1998 (PASSENGER SIDE AIR BAG HIGH RESISTANCE). CODE WAS CLEARED & SELF TEST RE-RAN. THEY ALSO FLEXED WIRES AT CONNECTORS & FAULT DID NOT RETURN. ON 11/24/04, I RETURNED VEHICLE TO DEALERSHIP AGAIN BECAUSE AIRBAG LIGHT CAME ON AGAIN. THE FOUND SAME FAULT CODE. DEALER FOUND OASIS MESSAGE 18280. FORD IS WORKING ON A FIX THAT IS SUPPOSED TO BE AVAILABLE 4TH QUARTER 2004. DEALER CLEANED TERMINALS PER FORD INSTRUCTIONS & RE-TESTED. I ASKED SERVICE ADVISOR IF MY AIRBAGS WILL WORK, AND HE ADVISED HE DIDN'T KNOW. I FEEL THIS IS A SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096425October 26, 2004
FUEL SYSTEM, OTHER
PURCHASED 2/04. HESITATION PROBLEMS SINCE FIRST MONTH- FOUND NOTHING WRONG. CHNAGED OIL AT 5000K MILES, CHECKED AGAIN, FOUND NOTHING WRONG. NOW HAS 7000K MILES, STILL HESITATING AT VARIOUS SPEEDS AND HAS BEGUN NOT STARTING. TOWED TO DEALER, FUEL PUMP REPLACED DUE TO WEAK PRESSURE. TWO DAYS LATER, WOULD NOT START AND HESITATING STILL. TOWED BACK AGAIN DID START, SMELLED BAD, BUT NO CODES OR PROBLEMS FOUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096374October 25, 2004
PARKING BRAKE:CONVENTIONAL:MECHANICAL, PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE
1. USED THE EMERGENCY BRAKE NORMALY THROUGHOUT THE DAY. 2. ON 10/21/2004 THE EMERGENCY BRAKE RELEASE BUTTON FELL DOWN INSIDE THE E-BRAKE HAND GRIP, HAD TO USE THE END OF A PEN TO GET THE E-BRAKE TO RELEASE.*AK 3. TAKEN TO DEALERSHIP, THEY TOOK IT APART, AND PUT THE BUTTON BACK UP WHERE IT SHOULD BE, AND ORDERED A REPLACEMENT E-BRAKE ASSEMBLY, STILL HAVE OLD ASSEMBLY, THEY WEREN'T SURE WHY IT FELL DOWN AND BECAME STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095891October 17, 2004
VISIBILITY:WINDSHIELD
WINDSHIELD OF 2004 FORD ESCAPE SUDDENLY CRACKED FROM LOWER SEAL UP TO ABOUT 12 INCHES IN LENGTH. NO EVIDENT SIGN OF IMPACT TO THE GLASS, VEHICLE WASN'T EVEN ON THE ROAD WHEN IT HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093880October 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
AFTER 5000 MILE SERVICE, WHICH INCLUDE INSPECTING BRAKES AND ROTATING TIRES. I STARTED HEARING SOUND FROM THE REAR BRAKE WHILE APPLYING. THE NOISE WAS A TYPE OF THUMP WHICH SEEM TO CATCH ON THE DRUM. I TOOK THE VEHICLE BACK TO THE DEALER THE FOLLOWING DAY. MECHANIC RODE WITH ME AND DID HEAR NOISE. SAID THAT IT SOUNDED LIKE THE DRUM BRAKE WAS CATCHING. DEALER MACHINED DRUMS AND TAPERED ENDS OF REAR SHOES. NOISE WAS FIXED BUT I HAVE NEVER HEARD OF THIS BEFORE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093803October 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2001 FORD ESCAPE HAD ITS AUTOMATIC TRANSMISSION BREAK AT 40,00 MILES. IT HAD TO BE REPAIRED 3 MORE TIMES WITHIN THE YEAR,THE THIRD TIME AFTER HAVING THE RECALL FOR THE STALLING PROBLEM. THERE WAS A SEAM WELD BROKEN IN CLUTCH DRUM IN 2ND REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093093September 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE OCCASIONALLY DIFFICULT TO START AFTER SITTING ALL DAY (I.E. 8 HOUR WORK DAY). IT WILL CRANK, BUT WILL NOT CATCH. HAS HAPPENED ON SEVERAL OCCASIONS. HAS TAKEN UP TO 4 TIMES TO START. DEALER COULD NOT FIND ANYTHING WRONG AND SUGGESTED CHECKING TSBS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079957August 12, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING DOWN A HILL WITH CRUISE CONTROL ON, VEHICLE PICKED UP SPEED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CRUISE CONTROL HAS FAILED EVERYTIME IT' S BEEN USED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068215May 3, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ONGOING MUSTY MILDEW ODOR FROM VENTS AND A/C UNIT. HAVE BROUGHT IT FOR SERVICE 3 TIMES, NOTHING HAS BEEN DONE TO CORRECT PROBLEM. AFTER DRIVING IN THE CAR FOR A LONG PERIOD OF TIME, I FEEL ILL AND HAVE SLIGHT DIFFICULTY BREATHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065602April 6, 2004
SEATS
THE DRIVER'S SEAT IN MY 2004 FORD ESCAPE CAUSES SEVERE BACK PAIN AFTER 15-20 MINUTES. THIS IS A SAFETY HAZARD, BECAUSE CONSTANTLY ADJUSTING THE SEAT CREATES A DISTRACTION. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063763March 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE TRANSMISSION FAILURE AT FREEWAY SPEED. NO ACCIDENT, INJURIES, OR PROPERTY DAMAGE WAS INVOLVED. THE VEHICLE A '04, FORD, ESCAPE, 2WD, AUTO, HAD 5,104 MILES AND WAS LESS THAN 90 DAYS OLD. VEHICLE WAS TOWED TO DEALERSHIP, WHICH PROMPTLY REPLACED DEFECTIVE TRANSMISSION WITH A NEW ONE. TOTAL TIME REQUIRED WAS (6) WORKING DAYS. MOST OF THE REQUIRED TIME WAS WAITING FOR THE DELIVERY OF A NEW TRANSMISSION. DEALERSHIP REPORTED THE TRANSMISSION FAILURE WAS DUE TO THE "PLANETARY BEARING". THE "NEEDLE BEARINGS" IN THE "PLANETARY BEARING" HAD FAILED. THEY DISINTEGRATED. SMALL METAL FRAGMENTS WORKED THROUGH OUT THE TRANSMISSION, RESULTING IN EXCESSIVE INTERNAL DAMAGE. TRANSMISSION WAS REPAIRED UNDER WARRANTY. ALL COSTS FOR TOWING, REPAIR, AND LOANER WERE PAID BY FORD MOTOR CO. REPAIR WORK WAS PERFORMED BY DICK MASHETER - FORD AND THEY DID A GOOD JOB. I DID REQUEST A 3YR, 36,000 MILE WARRANTY FOR THE NEW TRANSMISSION. THIS WAS DENIED. I STILL HAVE THE ORIGINAL FACTORY WARRANTY OF 3 YR, 36,00 MILES; BUT I WANTED THE CLOCK RESET FOR THE NEW TRANSMISSION. THIS WOULD HAVE EXTENDED THE WARRANTY FOR THE NEW TRANSMISSION TO 41,104 MILES. A SINGLE FAILURE MAY HAPPEN, SINCE WE DON'T LIVE IN A PERFECT WORLD. I'M FILING A COMPLAINT FOR INFORMATIONAL PURPOSES, SO THE NHTSA MAY TRACK THIS TYPE OF FAILURE AND PERHAPS DETERMINE IF IT REQUIRES FURTHER INVESTIGATION AND/OR A RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062347March 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD ESCAPE ROLLS BACKWARD WHEN IN DRIVE ON AN INCLINE (MODERATE TO STEEP). THE DEALER SAYS THIS IS NORMAL. I THINK THIS IS A SAFETY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057197March 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER NOTICED THE VEHICLE WAS USING EXCESSIVE FUEL AND WAS NOT SHIFTING INTO GEAR PROPERLY. AT ONE TIME, THE VEHICLE WOULD NOT GO INTO REVERSE. THE DEALER EXAMINED VEHICLE AND DETERMINED THAT TRANSMISSION WAS DEFECTIVE. THE MANUFACTURER REPLACED THE TRANSMISSION. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055524January 21, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE BEING OPERATED ON AN EXPRESSWAY, THE ACCELERATOR PEDAL COULD NO LONGER BE CONTROLLED AND REMAINED IN AN OPEN AND HIGH SPEED POSITION. *PH (NAR) *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048776January 7, 2004
TIRES:SIDEWALL
WHILE DRIVING AT 65 MPH CONSUMER HEARD A FLAPPING SOUND COMING FROM THE REAR OF VEHICLE. CONSUMER PARKED ON THE SHOULDER OF THE HIGHWAY AND INSPECTED THE VEHICLE, DISCOVERED THAT REAR RIGHT TIRE COLLAPSED. VEHICLE WAS TAKEN TO THE DEALER, WHO CLAIMED THAT THE TIRE WAS PUNCTURED WHICH CAUSED IT TO COLLAPSE. *AK THE DEALER STATED THAT THE TIRE WAS PROBABLY PUNCTURED BEFORE THE SIDEWALL COLLAPSED, BUT THE SIDEWALL SHOULD NOT HAVE EVER COLLAPSED. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051342December 30, 2003
ELECTRICAL SYSTEM:WIRING, STEERING
I PURCHASED A 2004 FORD ESCAPE XLT ON 12/8/03. ON THE WAY HOME FROM THE DEALERSHIP, THE VEHICLE PULLED STRONGLY TO THE LEFT, AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE SERVICED. ON 12/17/03, THE LEFT REAR POWER WINDOW HAD AN ELECTRICAL SHORT AND WOULD NOT CLOSE. IT WENT INTO SERVICE AND THE ELECTRICAL SHORT WAS REPAIRED. ON 12/19/03 WE BROUGHT THE VEHICLE IN TO SERVICE FOR THE PULLING TO THE LEFT. THEY TRIED AN ALIGNMENT ON THE VEHICLE, AND IT STILL PULLED TO THE LEFT. THE SERVICE PEOPLE TOLD MY WIFE TO DRIVE IT FOR 400-600 MILES TO SEE IF IT CORRECTS ITSELF. ON 12/22/03 I BROUGHT THE VEHICLE BACK TO THE FORD SERVICE DEPARTMENT TO HAVE THEM CORRECT THE PROBLEM; AS I DID NOT FEEL THAT CONTINUING TO DRIVE IT WAS A PROPER SOLUTION. THE SERVICE TRIED THE ALIGNMENT AGAIN, TRIED TO ROTATE THE TIRES, CHANGING THE TIRES, BUT NOTHING CORRECTED THE VEHICLE FROM PULLING TO THE LEFT. THEY CONTACTED FORD WHO ADVISED THAT THE TROUBLE MAY BE THE STEERING RACK. ON 12/26/2003 I BROUGHT THE VEHICLE BACK TO THE SERVICE DEPT, AND THEY PUT ON A NEW STEERING RACK, BUT THE VEHICLE STILL PULLED TO THE LEFT. THE INFORMED THAT THEY HAVE NO IDEA WHY THE NEW 2004 WITH NOW 600 MILES ON IT STILL PULLS TO THE LEFT. THE INFORMED THAT THEY WILL HAVE A FORD ENGINEER COME OUT TO SEE THE VEHICLE TO SEE IF THEY CAN FIGURE OUT WHAT THE ISSUE IS. I HAVE SPOKEN TO THE FORD SALESMAN THAT SOLD ME THE VEHICLE AND THE SALES MANAGER ON MY CONCERNS ON BUYING A NEW VEHICLE WITH THESE ISSUES RIGHT FROM THE START. THEY INFORMED THAT THERE IS NOTHING THEY CAN DO UNTIL THE FORD ENGINEER COMES TO CHECK THE VEHICLE OUT. OUR CONCERN NOW IS THAT THE VEHICLE PULLS TO THE LEFT FOR UNKNOWN REASON THAT THE FORD SERVICE EXPERTS CANNOT FIGURE OUT, THESE PROBLEMS ARE OCCURING WHEN THE VEHICLE HAD ONLY 42 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049781December 15, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ON THE INTERSTATE, I PRESSED THE ACCELERATOR PEDAL TO ACCELERATE FROM 60 MPH TO 70 MPH. WHEN I PRESSED THE ACCELERATOR PEDAL, IT WENT TO THE FLOOR AND REMAINED THERE UNTIL I REACHED A MAXIMUM SPEED OF 110 MPH. I ATTEMPTED TO PUMP THE PEDAL TO UNSTICK IT AND DEPRESSED THE BRAKE. THE ONLY WAY I WAS ABLE TO STOP WAS TO SHIFT INTO NEUTRAL AND DEPRESS THE BRAKE STRONGLY. EVEN AFTER REMOVING THE KEY FROM THE IGNITION, THE PEDAL REMAINED DEPRESSED TO THE FLOOR. THIS WAS A HERTZ RENTAL CAR SO I DON'T HAVE INFORMATION ON IT OTHER THAN THE REGISTRATION. MO757KFR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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