Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10230335June 9, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE DEALER PERFORMED A RECALL REPAIR ON THE VEHICLE TO PREVENT IT FROM CATCHING FIRE. TWO MONTHS AFTER THE REPAIR, THE VEHICLE CAUGHT FIRE IN THE CONTACT'S DRIVEWAY AFTER IT HAD BEEN PARKED FOR TWO MINUTES. FORD STATED THAT THEY ARE NOT RESPONSIBLE FOR ANY DAMAGES. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 112,653.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10229879June 4, 2008
TIRES, TIRES:TREAD/BELT
I PURCHASED (4) TIRES ABOUT ONE YEAR AGO FROM A BRIDGESTONE TIRE DEALERSHIP. THE TIRES ARE: 062065 DUELER H/L D683 OWL P225/70R15 100S. LATE APRIL '08, AS I WAS WASHING THE TIRES I NOTICED "CRACKS" ON THE SIDES, AROUND AND IN BETWEEN THE TREADS OF ALL FOUR TIRES. ON MAY 3, I TOOK THE CAR TO THE BRIDGESTONE DEALER AND FILED THE COMPLAINT THAT I BELIEVE THE TIRES ARE NOW UNSAFE AND REQUESTED REPLACEMENT. THE SERVICE MANAGER (DAN HILBORN) PROMISED TO INVESTIGATE WITH FIRESTONE AND GET BACK WITH ME. ON MAY 23, 2008, DAN CALLED ME AND SAID THAT THE REPLACEMENT TIRES ARE IN AND I CAN BRING IN MY CAR TO REPLACE THE TIRES. SAME DAY, I TOOK MY CAR IN AND THEN DAN TELLS ME THAT THE SAME TIRES ARE NO LONGER INSTOCK AND THAT I NEED TO PAY AN ADDITIONAL $288.54 FOR UPGRADED TIRES TO REPLACE MY DEFECTIVE TIRES. DAN ALSO STATED THAT THE DEFECTIVE TIRES WERE FROM AN "OLD STOCK" THAT WERE ACTUALLY SOLD AS NEW TO MOVE THEM. DAN REFERRED ME TO "BILL" FROM BRIDGESTONE FIRESTONE TECHNICAL SERVICE DEPT IN WOODBRIDGE, ILL. BILL ALSO REFUSED TO REPLACE MY DEFECTIVE TIRES AT NO COST TO ME. HE STATED THAT THESE TIRES ARE SAFE TO DRIVE ON THEM WITH CRACKS BETWEEN AND AROUND THE TIRE TREADS. BILL STATED THAT THERE MAY BE SAFETY CONCERN IF YOU "CAN DRIVE A HEAD OF A BALL POINT PEN IN THE CRACKS"!!! I BELIEVE THESE TIRES ARE DEFECTIVE AND SHOULD BE RECALLED, AS I BELIEVE THAT AN AVERAGE CONSUMER WOULD NOT NOTICE THESE CRACKS AND WILL CONTINUE TO DRIVE ON THEM WHICH IS A SAFETY RISK TO THE LIVES OF OUR PEOPLE. I HAPPENED TO NOTICE THE CRACKS IN TIRES BECAUSE OF MY BACKGROUND IN QUALITY CONTROL IN THE AUTOMOTIVE INDUSTRY. YOUR PROMPT ATTENTION TO THIS POTENTIALLY SERIOUS SAFETY SITUATION IS MOST APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229954June 4, 2008
FUEL SYSTEM, GASOLINE
THE CAR WAS MAKING A NOISE. THE REPAIR SHOP FOUND THAT THE GAS TANK WAS SCRAPING ON THE DRIVE SHAFT BECAUSE THE STRAP THAT HOLDS THE GAS TANK AND SHIELD IN PLACE HAD RUSTED THROUGH AND BROKEN IN HALF CAUSING THE GAS TANK TO FALL DOWN ON THE DRIVE SHAFT. LUCKILY I DID NOT DRIVE VERY FAR WITH THIS SITUATION BECAUSE THE DRIVE SHAFT WOULD HAVE PUT A HOLE IN THE GAS TANK AND COULD HAVE POTENTIALLY CAUSED A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228802May 23, 2008
AIR BAGS
I PURCHASED MY 2002 FORD ESCAPE IN FEBRUARY 2006. WITHIN A FEW DAYS THE AIRBAG LIGHT CAME ON AND STAYED ON. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THAT THE SEATBELT PRETENSER NEEDED TO BE REPLACED, BUT I CAN NOT AFFORD TO PAY ALMOST $500. THE DEALERSHIP SAYS THAT BECAUSE I CAN'T HAVE IT FIXED, MY AIRBAGS MAY NOT DEPLOY IN AN ACCIDENT. I HAVE REPORTED THIS TO THE FORD COMPANY AND GOT NO HELP. SO, BASICALLY THEY ARE SAYING THAT I DESERVE TO BE HURT OR KILLED IN AN ACCIDENT BECAUSE I CAN'T AFFORD TO HAVE THE PRETENSER FIXED. I FOR ONE DO NOT THINK THAT IS FAIR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10225005April 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
VEHICLE WILL NOT SHIFT INTO ANY GEAR EXCEPT PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225009April 19, 2008
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG TROUBLE LIGHT BEGAN BLINKING AFTER TURNING THE ENGINE ON ONE MORNING. A SERIES OF BLINKING......6 TIMES, 4 TIMES, 6 TIMES, 4 TIMES AND THEN REMAINED ON. ONLY WENT OFF WHEN TURNING ENGINE OFF. LOCAL REPAIR SHOP SAID ONLY DEALER COULD HANDLE THIS. DEALER QUOTED PRICE TO JUST INVESTIGATE. AND THAT IT WOULD DEPEND ON WHAT THEY FOUND IF THE QUOTE WOULD BE APPLIED TO THE TOTAL REPAIR COST. HMMM. DEALER ALSO SAID THAT MOST LIKELY WHILE THE WARNING LIGHT IS ON THAT THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF A COLLISION. I HAVE SEEN THE NUMBER OF COMPLAINTS HERE AT THIS WEBSITE AND ELSEWHERE AND MERELY WANT TO ADD MINE TO THE GROWING LIST. THE MORE WE COMPLAIN MAYBE WE'LL GET SOME RESULTS. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224760April 16, 2008
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:CABLES, EQUIPMENT:MECHANICAL
THE VEHICLE IN QUESTION A 2002 FORD ESCAPE XL, THREW A ROD AT ABOUT 47,000 MILES DUE TO A PROBLEM THAT BECAME A RECALL CONCERN ( FORD RECALL ID# 42319 DECEMBER 7, 2004), I WAS SENT A RECALL NOTICE 2 MONTHS AFTER THE REPLACEMENT BY A USED ( 43,000 MILES), ENGINE WHICH MY EXTENDED WARRANTY COMPANY CHOSE OVER A REMANUFACTURED ENGINE THAT I WANTED. IT ALSO THREW A ROD AFTER THE ACCELERATOR STUCK, ( THE RECALL ITEM) 40,000 MILES LATER. BECAUSE THE WARRANTY HAD EXPIRED, NO REPAIRS WERE COVERED AND I ENDED UP PAYING REPAIRS, RENTAL COST AND LOSING WAGES BECAUSE I COULDN'T GET TO MY NEXT ASSIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224394April 14, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT'S VEHICLE CAUGHT FIRE WHILE PARKED IN MEXICO. THE CONTACT WAS IN THE UNITED STATES AT THE TIME OF THE FIRE AND HE RECEIVED A RECALL NOTICE REGARDING THE CRUISE CONTROL. WHEN HE RETURNED TO MEXICO, HE NOTIFIED A FORD DEALER AND THEY WERE UNAWARE OF THE FAILURE. THE CONTACT WAS ABOUT TO PAY TO HAVE THE VEHICLE REPAIRED, BUT THE VEHICLE CAUGHT FIRE BEFORE ANY REPAIRS COULD BE MADE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 72,300. UPDATED 05/19/08 *BF THE RECALL WAS REGARDING THE ABS MODULE. BEFORE THE CONSUMER COULD GET THE VEHICLE FIXED, IT CAUGHT TON FIRE. THE CONSUMER STATED THE ABS LIGHT WAS ON BEFORE HE PURCHASED THE VEHICLE. UPDATED 05/19/08
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10223229April 3, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE MASTER CYLINDER LEAKED BRAKE FLUID ONTO THE POWER BOOSTER AND IS CAUSING POOR BRAKING PERFORMANCE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07E023000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER). THE CURRENT AND FAILURE MILEAGES WERE 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222869March 30, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, VEHICLE SPEED CONTROL:CABLES
I WENT OUT TO CRANK MY VEHICLE AND IT RAN WIDE OPEN. I TURNED IT OFF AND TRIED IT TWICE MORE WITH THE SAME RESULTS. THE SECURITY OFFICER AT MY WORKPLACE CAME OVER AND RAISED THE HOOD TO SEE WHAT WAS GOING ON. TWICE MORE I CRANKED IT WITH THE SAME RESULTS. THEN HE FOUND THE PROBLEM MY SPEED CONTROL CABLE WAS NO LONGER CONNECTED. HE GOT IT BACK ON AND ADVISED ME TO GO TO MY DEALER. THE FOLLOWING DAY THEY HAD ME BRING IT IN, THEY INFORMED ME THAT MY PARTICULAR VEHICLE WAS NOT ON THE RECALL LIST. THEY WERE GOING TO ORDER THE PART, AND WHEN I ASKED THE CHANCES OF IT HAPPENING AGAIN, THEY REPLACED THE REGULAR SPEED CABLE AND DISCONNECTED THE CRUISE CONTROL ONE UNTIL THEY COULD GET ONE IN, JUST IN CASE. I DIDN'T GET TO SEE ANY LIST, I JUST KNOW THERE WAS A RECALL ON MY TYPE OF VEHICLE FOR THIS. AM I TO JUST TAKE THEIR WORD FOR IT? I THANK THE LORD THAT I WAS SITTING IN A PARKING LOT WHEN IT HAPPENED AND NOT OUT ON THE ROAD WHERE IT COULD HAVE BEEN A VERY BAD SITUATION. ALSO WHEN THEY SAID I WAS READY THEY ASKED HOW LONG MY ABS LIGHT HAD BEEN BLINKING--I TOLD THEM IT WAS BLINKING THE DAY I TEST DROVE AND THE SALESMAN WAS GOING TO ASK ABOUT IT WHEN WE GOT BACK TO THE DEALER. I NEVER GOT AN ANSWER. IF EITHER OF THESE ARE FAULTY AND WERE NEVER REPORTED I'D LIKE TO KNOW. OTHER PEOPLE MAY EXPERIENCING THE SAME THING. AND IF THESE CABLES HAVE BEEN REPLACED BEFORE AND IT'S HAPPENED AGAIN, PEOPLE NEED TO KNOW. I THANK YOU FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222235March 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, APPARENTLY A RECURRING PROBLEM WITH THE FORD 2001-2004 ESCAPE SUV. THIS ONE IS A 2002 AND DID NOT LEAVE ME STRANDED, I MANAGED TO GET IT TO THE DEALERSHIP. OTHERS (HUNDREDS++) ON THE WEB WERE STRANDED ON MAJOR HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221176March 14, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 65 MPH, THE BRAKES FAILED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. IF IT WERE NOT FOR THE EMERGENCY BRAKE, SHE WOULD HAVE CRASHED INTO ANOTHER VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE ABS WAS FINE. THE CONTACT HAD A MECHANIC FRIEND AND HE REPLACED THE MASTER CYLINDER AND THE RESERVOIR. BECAUSE THE BRAKE FLUID WAS LEAKING, THE CONTACT'S FRIEND ALSO REPLACED THE "REMAN BRA". THE CURRENT MILEAGE WAS 42,698 AND FAILURE MILEAGE WAS APPROXIMATELY 42,498. UPDATED 04/04/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221222March 14, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT IS DISABLED AND WAS STRANDED IN HER VEHICLE FOR OVER TWO HOURS. THE VEHICLE DOORS DO NOT HAVE KEY HOLES. THE FIRE DEPARTMENT HAD TO REMOVE THE REAR DOOR PANEL IN ORDER TO FREE THE CONTACT FROM THE VEHICLE. THE CONTACT STATED THAT SHE WAS UNAWARE THAT THE VEHICLE DID NOT HAVE KEY HOLES WHEN IT WAS PURCHASED. THE DOORS ONLY OPERATED BY REMOTE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD RECEIVE A CALL BACK FROM THE DEALER. THE DOOR PANEL HAS BEEN REPAIRED. THE DEALER INFORMATION WAS UNKNOWN. THE CURRENT MILEAGE WAS 22,074 AND FAILURE MILEAGE WAS 22,064. UPDATED 4/8/08 *CN THE CONSUMER STATED FRANK IS PARALYZED. THE CONSUMER STATED THERE IS A GREAT CONCERN FOR NO KEYHOLE ON THE VEHICLE. UPDATED 04/08/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221066March 13, 2008
AIR BAGS
AIR BAG LIGHT ILLUMINATED CONTINUOUSLY INDICATING THAT THE AIR BAGS MAY NOT WORK PROPERLY IN A COLLISION. FORD DEALER PERFORMED AIR BAG SELF TEST AND CODE B1881 WAS OBTAINED. I HAD TO HAVE WIRING REVISIONS TO BOTH SEATS AT A COST OF $292.86. THE DEALER REPRESENTATIVE INFORMED ME THAT THE WIRING REVISION WAS NECESSARY BECAUSE THE ORIGINAL WIRING UNDER THE SEATS WAS INCAPABLE OF ACCOMMODATING THE FULL RANGE OF NORMAL SEAT ADJUSTMENTS ALLOWED BY THE ELECTRIC SEAT ADJUSTOR. THIS IS OBVIOUSLY A MANUFACTURER DEFECT INVOLVING A SAFETY FEATURE OF THE 2002 FORD ESCAPE. SHOULD NOT THE MANUFACTURER HAVE TO PAY FOR CORRECTING THIS SAFETY DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220010March 4, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. IN JUNE OF 2007, THE CONTACT TOOK HER VEHICLE TO A FORD DEALER REGARDING RECALL NUMBER 07S51. THE DEALER APPLIED ELECTRICAL GREASE TO THE ABS MODULE CAVITY. ON FEBRUARY 29, 2008, THE VEHICLE CAUGHT FIRE UNDER THE HOOD NEAR THE ABS MODULE. THE VEHICLE WAS DAMAGED, BUT THERE WERE NO INJURIES. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 78,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10218668February 20, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL:CABLES, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WENT DOWN TO THE FLOOR AND WOULD NOT RELEASE. THE CONTACT WAS ABLE TO PLACE THE VEHICLE INTO SECOND GEAR. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE CRUISE CONTROL CABLE FAILED AND JAMMED THE THROTTLE COVER. THE TRANSMISSION BECAME DAMAGED WHEN THE CONTACT SHIFTED INTO REVERSE GEAR. THE MANUFACTURER MAY NOT BE ABLE TO ASSIST. ON NOVEMBER 25, 2007, THE VEHICLE WAS TAKEN TO THE DEALER DUE TO REVERSE. THE DEALER CLEANED THE THROTTLE BODY, FLUSHED THE INJECTORS, AND CLEANED THE UPPER INTAKE GASKET AND SPARK PLUGS. THE FUEL FILTERS, COIL BOOTS, AND IGNITIONS WIRES WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 62,000. THE CONSUMER STATED THE BATTERY LIGHT COMES ON WHILE DRIVING, REPLACE FUEL FILTER, AND A/C IS NOT BLOWING COLD. UPDATED 03/31/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214472January 11, 2008
VEHICLE SPEED CONTROL:CABLES
ACCELERATOR STUCK ON 2002 FORD ESCAPE. AT 80MPH I FINALLY TURNED OFF IGNITION TO STOP. THROTTLE CABLE BROKE. THERE WAS A RECALL FOR THIS IN 2002 BUT NOT FOR MY PARTICULAR CAR. FORD CUSTOMER SERVICE AND FORD RECALL CENTER REFUSED TO PAY FOR REPAIRS AT DEALER. I WAS LUCKY TO SURVIVE THIS INCIDENT. WHO KNOWS HOW MANY OTHER 2002 FORD ESCAPES ALSO HAVE THIS PROBLEM?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214362January 9, 2008
AIR BAGS
SRS AIRBAG LAMP ON ON THE DASHBOARD, IT WILL BLINK FOR 30 SECONDS WHEN YOU START THE ENGINE. THEN IT WILL STAY LIT. I BROUGHT THIS TO THE DEALER WHERE I BOUGHT THIS SUV AND AFTER 1 YEAR IT CAME ON AGAIN. I HAD IT CHECKED TO A DEALER AND THEY RESET THE LAMP AND IT CAME BACK AGAIN. IT WORRIES ME BECAUSE I DO NOT KNOW IF THE AIRBAGS WILL WORK DURING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213633January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE POWER WHEN AT A STOP. IN ADDITION, SHE WAS UNABLE TO DEPRESS THE BRAKES UNLESS THE IDLE WAS LOW. THE DEALER REPLACED THE ALTERNATOR AND THE BATTERY ON TWO OCCASIONS; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THERE IS A RECALL FOR THE POWER TRAIN: AUTOMATIC TRANSMISSION: CONTROL MODULE (NHTSA CAMPAIGN ID # 04V165000) HOWEVER, THE MANUFACTURER STATED HER VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 107,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213299December 31, 2007
ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE CAUGHT FIRE AFTER IT HAD BEEN PARKED FOR NINE HOURS. PRIOR TO PARKING THE VEHICLE, THE ABS WARNING INDICATOR LIGHT ILLUMINATED. THE FIRE WAS EXTINGUISHED BY USING SNOW. NO REPAIRS WERE MADE. THERE WAS NO PROPERTY DAMAGE. THE CONTACT HAS PICTURES. THE VEHICLE WAS INSPECTED IN MARCH OF 2007, BUT NOT REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). THE CURRENT AND FAILURE MILEAGES WERE 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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