Ford Escape Complaints (2004)

499 consumer complaints on file.

#10206464October 21, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
2004 ESCAPE REFUSED TO OPERATE STARTER AFTER BEING OPERATED WITH LOAD AT SLOW SPEEDS, FOUND NEW BATTERY WAS DEAD AND NEW ALTERNATOR WAS INSTALLED WHILE UNDER WARRANTY 6M MILES AGO LAST YEAR. SAME PROBLEM HAS CONTINUED BEFORE AND AFTER BATTERY AND ALTERNATOR REPL. PRIVATE AUTO SERVICE SHOP TESTED... SYSTEM CHARGING SUBNORMAL BELOW 900 RPM. WILL NOT KEEP BATTERY CHARGED ESPECIALLY WHILE A/C ON, DRIVING IN CITY TRAFFIC IN PHOENIX,. AZ. DEALER REFUSES TO LOOK AT IT OR TEST IT NOW, EVEN THOUGH THEY ATTEMPTED TO REPAIR PROBLEM UNDER WARRANTY AND PROBLEM CONTINUED TO EXIST. SUV HAS 31,301 MILES ON IT AS OF 10/20/07. THEY HAVE STALLED EVERY TIME I TOOK IT BACK AND JUST KEEP SAYING "IT CANNOT BE." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203357September 18, 2007
VEHICLE SPEED CONTROL:CABLES
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE FOR 30 SECONDS. THE DEALER STATED THAT THE BUTTERFLY CAUSED THE ACCELERATOR CABLE TO STICK. THE VEHICLE WAS REPAIRED IN JULY OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 04V574000 (ACCELERATOR CABLE). THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 100,000. UPDATED 01/09/08. *LJ THE CONSUMER STATED SHORTLY AFTER THE RECALL WAS PERFORMED, THE VEHICLE STARTED TO EXHIBITED THE SAME PROBLEMS PRIOR TO THE RECALL BEING PERFORMED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203178September 17, 2007
VEHICLE SPEED CONTROL
LEAVING A TRAFFIC LIGHT THE VEHICLE IDLE INCREASED TO OVER 4000 RPMS AFTER I TOOK MY FOOT OFF THE ACCELERATOR PEDAL. I SHUT OFF THE ENGINE BUT THE IDLE DID NOT RETURN TO NORMAL. I'VE BEEN TOLD THAT WAS AN UNUSUAL CASE OF THE "IDLE SPEED CONTROL" FAILURE. THIS "RACING" HAD HAPPENED ONCE BEFORE AT 48,000 MILES BUT AFTER I RESTARTED THE VEHICLE IDLE SPEED RETURNED TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202351September 10, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A LOUD POP COMING FROM THE SUNROOF. SHE LOOKED UP AND NOTICED CRACKS IN THE SUNROOF GLASS THAT RESEMBLED A SPIDER WEB. THE SUNROOF WAS TILTED AND NOT FULLY OPEN AT THE TIME THE FAILURE WAS NOTICED. THE FAILURE AND CURRENT MILEAGES WERE 43,000 THE CONSUMER STATED THE GLASS SHATTERED. UPDATED 12/12/07*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201424August 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO ACCELERATE WITHOUT WARNING. ON AUGUST 8, 2007, THE CONTACT WAS INVOLVED IN A CRASH THAT WAS RELATED TO A PREVIOUS RECALL REPAIR FOR THE VEHICLE SPEED CONTROL (NHTSA CAMPAIGN NUMBER 04V574000). A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND THE VEHICLE WAS DESTROYED. THE RECALL WAS PERFORMED BY FORD AND CHEVROLET. IN MAY OF 2007, THE VEHICLE ACCELERATED PAST 100 MPH AND BEGAN SHAKING AS IF IT WOULD FLIP OVER. THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOOR AND THE VEHICLE CONTINUED TO ACCELERATE ON ITS OWN. THE CONTACT WAS FORCED TO STOP THE VEHICLE BY PLACING IT IN PARK AND REMOVING THE KEY FROM THE IGNITION. WHEN THE FAILURE OCCURRED, NO SOUND OR WARNING LIGHTS WERE PRESENT. THE CONTACT HAS PHOTOS. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 66,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10200506August 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER NOTICED THE VEHICLE WAS USING EXCESSIVE FUEL AND WAS NOT SHIFTING INTO GEAR PROPERLY. AT ONE TIME, THE VEHICLE WOULD NOT GO INTO REVERSE. THE DEALER EXAMINED VEHICLE AND DETERMINED THAT TRANSMISSION WAS DEFECTIVE, EVEN WITH UP TO DATE SERVICE RECORDS, AND NOTED THAT PROBLEM FIRST STARTED AT 49,000 MILES, MANUFACTURER REFUSED TO ASSIST IN REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200103August 20, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE WEATHER IS WET OR WHEN SAND HAS BEEN PLACED ON THE GROUND DUE TO SNOW, THE INSTRUMENT PANEL GAUGES FAIL TO ILLUMINATE. HE STATED THAT WHEN THE WEATHER IS NICE, THE DASHBOARD ILLUMINATES AS IT SHOULD. THE FAILURE HAS BEEN ONGOING FOR ONE YEAR. HE CURRENTLY HAS AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT SAFETY RECALL NUMBER 07V56000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) DOES NOT APPLY TO HIS VIN. THE PURCHASE DATE AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 56,175 AND FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197685July 27, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 10 MPH, THE VEHICLE SURGES FORWARD UNEXPECTEDLY. THE CONTACT STATED THAT THE CRUISE CONTROL IS LEAKING FLUID INTO THE ELECTRICAL SYSTEM. THE DEALER STATED THAT THE VEHICLE IS NOT UNDER RECALL AND INFORMED THE CONTACT THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195521July 6, 2007
AIR BAGS:SIDE/WINDOW
SERVICE BULLETIN 042612 NHTSA ITEM NUMBER 10014302 AIR BAG LIGHT CAME ON TOOK TO DEALER AND THEY CHARGED US $50.00 TO FIX..WAS IT A SAFETY PROBLEM IN THAT WE DID NOT KNOW IF AIRBAG WOULD FUNCTION PROPERLY? SHOULD THEY HAVE CHARGED US A FEE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191531May 23, 2007
AIR BAGS
ON 5/21/2007 WHILE ON MY WAY TO WORK THE AIRBAG WARNING LIGHT ON THE INTRUMENT CLUSTER BEGAN TO FLASH. AFTER A FEW SEQUENCES OF FLASHING THE LIGHT CAME ON STEADY. WHEN I ARRIVED AT WORK I CALLED AND ARRANGED A TIME TO TAKE THE VEHICLE TO A DEALERSHIP TO BE REPAIRED. ON 5/23/2007 I RECEIVED A CALL FROM THE DEALERSHI,P AND THEY INFORMED ME IT WAS A BAD AIRBAG WIRING HARNESS THAT NEEDED TO BE REPLACED, AND THE COST OF PARTS AND LABOR WOULD BE APPROXIMATELY $390.00. ALSO, THIS WAS THE SECOND TIME I HAVE HAD A PROBLEM WITH THE AIRBAG WARNING LIGHT ON THIS VEHICLE. THE FIRST TIME APPROXIMATELY 1 YEAR AGO, I CAN GET DETAILS WHEN I GET THE VEHICLE BACK. I GOT THE SAME INDICATIONS , AND A DEALER MADE THE REPAIR AND THE EXPLANATION WAS A SHORTED OUT TWIRE IN THE PASSENGER SEAT SENSOR. THAT REPAIR COST WAS APPROXIMATELY $300.00. I AS WONDERING IF THIS WAS A COMMON PROBLEM, AND IF THIS WAS A SAFETY RELATED FAILURE AM I RESPONSIBE TO PAY FOR THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191595May 23, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE GAP UNDERNEATH THE VEHICLE WHERE THE TOW HOOK IS LOCATED IS DAMAGED. HE IS ATTEMPTING TO TRADE IN THE VEHICLE AND GOT IT INSPECTED. THE INSPECTOR DISCOVERED THE DAMAGE AND STATED THAT THE TOW HOLE HOOK IS TOO LARGE FOR THE VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 84,000 AND FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189351May 1, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT BELIEVED THAT HE MAY HAVE PASSED OUT WHILE DRIVING. HE DID NOT REMEMBER CROSSING THE INTERSECTION AND CRASHING INTO A FOUR FOOT PIPE FILLED WITH CONCRETE, AND THEN FLIPPING THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY, AND THE CONTACT SUSTAINED A RUPTURED LEFT LUNG. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE 87,000. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10189240April 30, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT RECEIVED RECALL # 07V156000 CONCERNING SERVICE BRAKES, HYDRAULIC: ANTILOCK:CONTROL UNIT/MODULE, BUT WAS UNACKNOWLEDGED BY THE DEALER. ALSO, THE CONTACT STATED THAT THE DEALER WAS UNAWARE OF THE RECALL IN A TIMELY MANNER, AND FEARED THAT THE VEHICLE MAY CATCH ON FIRE. THE VEHICLEWAS NOT BEING DRIVEN , AND THE CONTACT HAD AN APPOINTMENT ON MAY 2, 2007 TO GET THE RECALL REPAIRED. THE CURRENT MILEAGE IS 32,000 AND THE FAILURE MILEAGE WAS UNKNOWN. *AK UPDATED 05/23/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188177April 17, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAVE A 2004 FORD ESCAPE THAT THE CRUISE CONTROL SWITCH (DEACTIVATION SWITCH) HAS GONE BAD ON TWO (2) OCCASIONS SINCE I HAVE HAD THE VEHICLE. THE FIRST TIME THE DEALER REPLACED IT AND I HAVE NOT YET REPLACED IT THE SECOND TIME. IS THIS COMMON AND IS THEIR A PROBLEM WITH THESE SWITCHES? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187633April 11, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG LIGHT ON THE 2004 FORD ESCAPE FLASHES OR STAYS ON. MY SUV HAS 71,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186651April 1, 2007
AIR BAGS
FOR THE 5TH TIME WHILE DRIVING UNDER NORMAL CONDITIONS, THE AIRBAG LIGHT FLASHED AND REMAINED ON CONSTANTLY. TOOK VEHICLE BACK TO SAME DEALER THAT HAS WORKED ON VEHICLE REPEATEDLY FOR SAME AIRBAG PROBLEM. PER DEALER, PERFORM SELF TEST ON RCM MODULE KOEO B1994. PINPOINT TEST FOUND AND REPLACED BOTH SIDE AIR BAG CONNECTOR ON HARNESS SIDE. CLEARED CODE AND RETEST OK AFTER REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184382March 6, 2007
VEHICLE SPEED CONTROL:CABLES
AS I PULLED OFF I88 INTO A GAS STATION IN CHENANGO FORKS, NY, I ATTEMPTED TO BRAKE. THE CAR FELT AS IF IT DID NOT WANT TO BRAKE AND WANTED TO SPEED UP. THE CAR "PULLED" ME AND WOULD NOT STOP. THE ENGINE STARTED TO "REV" AS IF SOMEONE HAD THEIR FOOT DOWN ON THE GAS. THE BRAKE GAVE AND I PUT THE CAR IN PARK. I CHECKED TO SEE IF THE GAS PEDAL WAS "STUCK", CREATING THE "REV". IT WAS NOT. I STARTED IT 3 MORE TIMES AND EACH TIME I DID IT WOULD "REV" LOUD . I TURNED THE CAR OFF. I WAS TOWED BY AAA TO COREYS NORTHGATE FORD/MAZDA IN BINGHAMTON , NY. THEY CHECKED IT OUT, DROVE IT, SAID IT WAS FINE. WAS THERE FROM 10:00 AM-12:00 PM. LEFT AT 12:00 PM VIA I-88.10 MINUTES PRIOR TO EXIT 23 (THE EXIT FOR ROUTE 30), I FELT THE CAR ACCELERATING W/O MY FOOT ON THE GAS. THE CAR FELT LIKE IT WAS ON CRUISE, AND CONTINUING TO ACCELERATE. I COULD TAKE MY FOOT OFF THE GAS AND IT WOULD ACCELERATE. I HAD TO BRAKE TO KEEP THE CAR FROM GOING OVER 80 DOWN A HILL. BRAKING DID NOT FEEL RIGHT. I FELT VERY OUT OF CONTROL. I REACHED EXIT (ROUTE 30), PULLED OFF , TRIED TO BRAKE AND PULL OVER TO THE SHOULDER. THE CAR DID NOT WANT TO BRAKE AND WAS ACCELERATING. VERY SCARY. THE BRAKE "GAVE" ,THE CAR SLOWED DOWN. I PUT IT INTO NEUTRAL, PARK, AND TURNED IT OFF. VERY SCARY. I CALLED AAA (AGAIN) THEY TOWED ME TO AERO-FORD MERCURY - COBLESKILL, NY. GOT THERE AT 2:30 PM. WAS TOLD THE THROTTLE BODY WAS RUSTED, WATER WAS LEAKING IN. THIS MADE THE SEPARATOR NOT "SEAL" WELL, WHICH LEFT IT OPEN. WHEN IT IS OPEN, THE CAR ACCELERATES OUT OF CONTROL. THEY FOUND A CHUNK OF ICE WEDGED INTO THE SEPARATOR KEEPING IT OPEN. THEY SAID THIS IS UNUSUAL. ON 3-18-05 I BROUGHT MY CAR IN DUE TO THE RECALL & WAS GIVEN A NEW ACCELERATOR CABLE. WHAT HAPPENED TODAY WAS WHAT THE RECALL DESCRIBED WOULD HAPPEN WITH THE OLD CABLE. SCARY. THE 1ST SERVICE TEAM SHOULD NOT HAVE LET ME GO. THIS IS A SAFETY ISSUE. AFTER THEY FIX IT TOMORROW I WILL STILL BE NERVOUS TO DRIVE. THE FIRST SERVICE TEAM LET ME GO AND SAID THE CAR WAS FINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182928February 19, 2007
ENGINE AND ENGINE COOLING
ENGINE WOULD REMAIN AT FULL THROTTLE AFTER HIGHWAY DRIVING AND WOULD NOT RETURN TO IDLE. FOUND THAT THERE WERE PING PONG SIZE YELLOWISH ICE CHUNKS STUCK IN THROTTLE BODY KEEPING IT HELD OPEN. ALSO FOUND THAT THROTTLE BODY WAS SEVERELY ICED. REMOVED THROTTLE BODY AND REMOVED ICE AND CLEANED THROTTLE BODY. CONCERN HAS HAPPENED 4 TIMES WITHIN 9 DAYS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181695February 5, 2007
SUSPENSION:FRONT:WHEEL BEARING
MY 2004 FORD ESCAPE FAILED STATE INSPECTION DUE TO A LOOSE WHEEL BEARING AT 21,500 MILES. THE DEALERSHIP INDICATED THAT I SHOULD NOT DRIVE THE VEHICLE AS THIS WAS A SAFETY CONCERN. WHEN ASKED WHY THIS WASN'T FOUND DURING A COMPLETE SUSPENSION CHECK 2 MONTHS PRIOR, I WAS TOLD THAT THIS DEFECT MAY NOT BE DETECTED UNTIL THERE WAS A FAILURE. WHEN I ASKED ABOUT THE OTHER WHEEL BEARINGS I WAS TOLD THIS WAS AN UNUSUAL EVENT. I HAVE SINCE DISCUSSED THIS WITH ENGINEERS FROM DETROIT AND WAS TOLD THESE WHEEL BEARINGS ARE A MAJOR WARRANTY PROBLEM. I AM CONCERNED THAT I AM DRIVING A VEHICLE THAT MAY LOOSE CONTROL WITHOUT WARNING SHOULD OTHER BEARINGS BECOME LOOSE. SHOULD WHEEL BEARING BE REPLACED EVERY 20,000 MILES? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177337December 29, 2006
VEHICLE SPEED CONTROL
TL* - THE CONTACT WAS ACCELERATING ONTO THE INTERSTATE WHEN THE THROTTLE BECAME STUCK. THE VEHICLE WAS A 2004 FORD ESCAPE WITH 47,000 MILES. THE CONTACT HAD BOTH FEET ON THE BRAKES AND THE VEHICLE WOULD NOT STOP. THE VEHICLE REACHED 100 MPH. THERE WERE NO WARNING SIGNS OR NOISES PRIOR TO THE INCIDENT. THE VEHICLE TRAVELED AT THIS SPEED FOR APPROXIMATELY 1 MILE. THE CONTACT KEPT APPLYING THE BRAKES AND WAS ABLE TO SLOW THE VEHICLE TO 45 MPH. THE CONTACT PULLED OVER TO THE SHOULDER AND WAS ABLE TO STOP THE VEHICLE. THE CONTACT CALLED THE POLICE , AND THE VEHICLE WAS TOWED TO A FORD DEALER. THE DEALER REPLACED THE THROTTLE CABLE. THE CONTACT HAS THE REPAIR ORDER. A POLICE REPORT WAS NOT FILED. THE WEATHER CONDITIONS WERE DRY. THERE WERE NO INJURIES. AK UPDATED 01/29/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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