Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10331477May 20, 2010
SERVICE BRAKES, HYDRAULIC
ABS CONNECTOR MELTED AND FORD CANT FIX PROBLEM BECAUSE PARTS ARE NOT AVAILABLE {WIRE LOOM} THIS CAR WAS PART OF A RECALL FOR THIS SAME PROBLEM IN 2007 BUT RECALL WAS JUST A VISUAL INSPECTION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10331203May 19, 2010
SERVICE BRAKES, ELECTRIC
MAY 9, 2010 MY 2002 FORD ESCAPE WAS PARKED IN THE PARKING LOT WHERE I WORK AT 9 AM. AT 2 PM A CO - WORKER CAME INTO MY STORE AND TOLD ME MY CAR ALARM WAS GOING OFF AND THERE WAS SMOKE COMING FROM UNDERNEATH. I GRABBED MY KEYS AND WENT OUTSIDE. I TRIED TO TURN OFF THE ALARM AND UNLOCK THE DOOR WITH THE REMOTE BUT IT WOULD NOT WORK. A MAN TOOK MY KEYS AND UNLOCKED IT MANUALLY AND OPENED THE HOOD. I GOT A FIRE EXTINGUISHER FROM THE RESTAURANT KITCHEN AND TOOK IT OUT AND THEY USED IT TO PUT OUT THE FLAMES COMING FROM THE UNDERSIDE OF THE ENGINE. WE DISCONNECTED THE BATTERY CABLES AND I CALLED THE DEALERSHIP. THEY SENT A TRUCK TO PICK UP MY VEHICLE ON MAY 10TH. AFTER INSPECTION, THEY TOLD ME THE ABS MODULE MALFUNCTIONED AND STARTED THE FIRE. I TOLD THEM IT WAS RECALLED IN 07 AND I HAD IT REPAIRED. THEY CALLED FORD AND FILED A CLAIM ON MY BEHALF BUT IT WAS DENIED BECAUSE I HAD IT REPAIRED ON THE RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328387May 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
2002 FORD ESCAPE WAS RECALLED FOR SEVERAL REASONS. SOMETHING WITH THE POWER TRAIN, THE CRUISE CONTROL, THE ABS SYSTEM..... FINALLY IT CAUGHT ON FIRE. THE ENGINE WAS MELTED. FIRE AND POLICE DEPARTMENT GOT THERE. CONTACTED FORD AND THEY JUST SAID WE WILL RECORD YOUR CALL ON YOUR PROFILE. DON'T UNDERSTAND HOW LIVES AND PROPERTY HAVE BEEN LOST AND FORD DOESN'T DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10323428April 2, 2010
ELECTRICAL SYSTEM
I DROVE MY 2002 FORD ESCAPE TO CHURCH SUNDAY MORNING, ABOUT 5 MILES, WHEN THE ABS LIGHT CAME ON. THE CAR HAD NOT BEEN PREVIOUSLY DRIVEN THAT DAY. WE PARKED THE CAR AND WENT IN FOR SERVICES THAT MORNING AND AT THE END OF MASS WERE CALLED TO THE BACK BY THE PRIEST WHO INFORMED ME THAT THERE WAS A FIRE. SURE ENOUGH THE LOCAL FIRE DEPARTMENT WAS THERE AND HAD EXTINGUISHED A FIRE IN THE ENGINE COMPARTMENT. THE OFFICIAL REPORT STATED THE FIRE ORIGINATING IN THE CRUISE CONTROL/ BRAKE FLUID RESERVOIR AREA. THE ESCAPE WAS A TOTAL WRITE-OFF. ALL RECALLS PERTAINING TO THE ABS/CRUISE SYSTEMS WERE SERVICED ABOUT 2 YEARS PREVIOUS TO THIS EVENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10322422March 26, 2010
STRUCTURE
IN JANUARY OF 2010 I OPENED THE BACK HATCH ON MY 2002 FORD ESCAPE AND WHEN I SHUT THE DOOR THE GLASS SHATTERED. THEN 3 MONTHS LATER I WAS DRIVING DOWN THE ROAD AND THE BACK PASSENGER DOOR GLASS SHATTERED. MY DOG WAS IN THE BACK AND LUCKILY HE WAS OK BUT IF THERE HAD BEEN A CHILD IN THE SEAT THEY WOULD HAVE BEEN SEVERELY INJURED. GLASS SHOULD NOT JUST SHATTER LIKE THIS. SINCE THE INCIDENTS I HAVE REPLACED BOTH WINDOWS AND PAID FOR IT OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320016March 15, 2010
FUEL SYSTEM, GASOLINE
GAS GAUGE READS BETWEEN 1/2 & 1/4, CAR RAN OUT OF GAS THIS MORNING. AAA BROUGHT GAS, I WENT TO A GAS STATION AND FILLED THE TANK. GAS GAUGE STILL READS ONLY 1/2 FULL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319432March 13, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2002 FORD ESCAPE THAT HAS A RECALL ON THE BRAKE MODULE, I TRIED TO GET FORD TO PAY FOR THE REPAIR. I HAD TWO CERTIFIED MECH,TELL ME FORD HAS A RECALL ON THE BRAKE MODULE AND IT IS A DEFECTIVE FROM MANUFACTURE. I ASKED FORD TO JUST REPLACE THE PART AND I WOULD PAY FOR THE LABOR,THEY REFUSE TO HELP. IHAD TO FIX MASTER CYCLINDERALSO. PLUS ALL FOUR CATALYTIC CONVERTS WHICH WAS ON A RECALL I PAID FOR REPAIRS MYSELF. I WANT FORD TO PAY ME FOR ALL RECALL REPAIRS. FORD NEEDS TO STOP LYING TO THE PEOPLE AND JUST FIX THE MISTAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317778March 8, 2010
ENGINE AND ENGINE COOLING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I AM REQUESTING THAT YOU OBTAIN A HISTORY ON THE *FLEX HOSE* FOR THE FORD ESCAPE. MY DAUGHTER OWNS A 2002 FORD ESCAPE AND ON FRIDAY MARCH 5,2010 NARROWLY ESCAPED A MAJOR TRAGEDY. SHE WAS TRAVELING WITH HER TWO CHILDREN WHEN SHE WAS REQUIRED TO STOP AT A RAILWAY CROSSING AS A TRAIN WAS APPROACHING. SHE WAS SUCCESSFUL IN COMING TO A COMPLETE STOP, HOWEVER, AT THAT PRECISE MOMENT HER BRAKE PEDAL WENT RIGHT TO THE FLOOR BOARD. SHE WAS FORTUNATE TO BE ALE TO MOVE HER VEHICLE OUT OF HARMS WAY. WE WENT TO A NEARBY SERVICE STATION AND REQUESTED THE MECHANIC MAKE ARRANGEMENTS TO TOW THE VEHICLE AND MAKE THE NECESSARY REPAIRS. WHEN WE INFORMED HIM WHAT THE PROBLEM WAS AND WHAT TYPE OF VEHICLE WAS INVOLVED, HE INFORMED US (WITHOUT HAVING SEEN THE VEHICLE) THAT HE HAD NO DOUBT IT WOULD BE THE *FLEX HOSE*. HE INFORMED US THAT THE FORD ESCAPE WAS NOTORIOUS FOR THAT PROBLEM. HE RESEARCHED AND CONFIRMED THERE WAS NO CALL BACK. WHEN HE RETURNED THE VEHICLE TO US, HE SHOWED US WHERE ONE OF THE FLEX HOSES HAD BLOWN, WHERE ANOTHER ONE SHOULD HAVE BLOWN AND THAT THE OTHER TWO WERE WITHIN KILOMETERS OF BEING BLOWN. THIS IS A TERRIBLE AND DANGEROUS SITUATION. I AM AMAZED NO ACCIDENTS HAVE NOT ALREADY HAPPENED DUE TO THE *FLEX HOSE* SAFETY ISSUE. FOR THE SAFETY OF ALL CONCERNED, PLEASE ENSURE THAT THIS MATTER IS RESEARCHED AN APPROPRIATE STEPS TAKEN. [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316205March 3, 2010
POWER TRAIN
I AM VERY UNHAPPY. I GOT IN MY 2002 FORD ESCAPE THIS MORNING AND WENT TO PUT IT IN REVERSE AND THE SHIFTER BROKE OR SOMETHING IT WAS ROLLING I HAD TO PUT ON BRAKES I HAVE NEVER EVEN HEAR OF SOMETHING LIKE THIS HAPPENING AND I LOOK ON THE INTERNET AND ITS ALL OVER THE INTERNET HOW DEFECTIVE IT IS. I AM A 50 YEAR OLD SINGLE WOMEN SO I AM SURE IT WAS NOTHING I HAVE DONE. WHAT IS GOING TO BE DONE ABOUT THIS PROBLEM IT COULD BE A DANGEROUS SITUATION IF THEY WERE IN THE PARKING LOT OF A PUBLIC PLACE!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307144February 7, 2010
SERVICE BRAKES, HYDRAULIC
2002 FORD ESCAPE PARKED IN DRIVEWAY. LAST DRIVEN 5 HOURS EARLIER. THE ALARM SOUNDED ALERTING MY HUSBAND INSIDE. HE LOOKED OUT OF THE WINDOW AND SAW SMOKE ROLLING FROM UNDER THE HOOD OF THE VEHICLE. HE RAN OUT WITH FIRE EXTINGUISHER AND PUT OUT THE FLAMES. HOPEFULLY, THIS IMMEDIATE DETECTION OF THE FIRE LIMITED THE AMOUNT OF DAMAGE. WE WERE MORE FORTUNATE THAN SEVERAL OTHER COMPLAINANTS. THE ABS MODULE APPEARS TO BE WHERE DAMAGE WAS SUSTAINED. THIS IS A RECALL FOR SEVERAL 2002 ESCAPES BEGINNING IN 2007, BUT WHEN CHECKING ONLINE WITH FORD, MY VIN NUMBER STATES THAT THERE ARE NO RECALLS ON THIS PARTICULAR VEHICLE. I DIDN'T RECEIVE A RECALL NOTICE FROM FORD, AND HAVE ON OTHER OCCASIONS FOR THIS VEHICLE.I INVESTIGATED SEVERAL COMPLAINS PREVIOUSLY FILED INVOLVING 2002 ESCAPES, AND THEY ARE HAUNTINGLY THE SAME SCENARIO. ALSO, THE VIN NUMBERS ON SEVERAL OF THESE ARE VERY SIMILAR TO MINE. OBVIOUSLY, THEY HAVE MISSED SEVERAL OF THESE DANGEROUS COMPONENTS, OR THE WEBSITE IS INCORRECT. I WAS UNABLE TO PHONE FORD, AS IT IS A WEEKEND AND WILL FIRST THING MONDAY MORNING. MY ECU ON THIS VEHICLE WAS REPLACED AT A FORD DEALERSHIP IN COTTAGE GROVE, OR IN NOVEMBER OF 2008. I WRONGLY ASSUMED THAT WHEN THE ABS LIGHT WAS ILLUMINATED ON THE DASH THAT THERE WASN'T ANY PROBLEM SINCE NO MENTION OF IT WAS MADE BY THE DEALER. I BELIEVE FORD MUST CORRECT THIS SITUATION FINANCIALLY AND MAKE SURE THAT ALL 2002 ESCAPES ARE INCLUDED IN THE RECALL. MANY COMPLAINS I VIEWED WERE RECENT, SO I CONCLUDE THAT THE DANGEROUS SITUATION IS NOT REMEDIED. *TW *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10307147February 7, 2010
SERVICE BRAKES, HYDRAULIC
2002 FORD ESCAPE PARKED IN DRIVEWAY. LAST DRIVEN 5 HOURS EARLIER. THE ALARM SOUNDED ALERTING MY HUSBAND INSIDE. HE LOOKED OUT OF THE WINDOW AND SAW SMOKE ROLLING FROM UNDER THE HOOD OF THE VEHICLE. HE RAN OUT WITH FIRE EXTINGUISHER AND PUT OUT THE FLAMES. HOPEFULLY, THIS IMMEDIATE DETECTION OF THE FIRE LIMITED THE AMOUNT OF DAMAGE. WE WERE MORE FORTUNATE THAN SEVERAL OTHER COMPLAINTS. THE ABS MODULE APPEARS TO BE WHERE DAMAGE WAS SUSTAINED. THIS IS A RECALL FOR SEVERAL 2002 ESCAPES BEGINNING IN 2007, BUT WHEN CHECKING ONLINE WITH FORD, MY VIN NUMBER STATES THAT THERE ARE NO RECALLS ON THIS PARTICULAR VEHICLE. I DIDN'T RECEIVE A RECALL NOTICE FROM FORD, AND HAVE ON OTHER OCCASIONS FOR THIS VEHICLE. I INVESTIGATED SEVERAL COMPLAINTS PREVIOUSLY FILED INVOLVING 2002 ESCAPES, AND THEY ARE HAUNTINGLY THE SAME SCENARIO. ALSO, THE VIN NUMBERS ON SEVERAL OF THESE ARE VERY SIMILAR TO MINE. OBVIOUSLY, THEY HAVE MISSED SEVERAL OF THESE DANGEROUS COMPONENTS, OR THE WEBSITE IS INCORRECT. I WAS UNABLE TO PHONE FORD, AS IT IS A WEEKEND AND WILL FIRST THING MONDAY MORNING. MY ECU ON THIS VEHICLE WAS REPLACED AND PROGRAMMED AT A FORD DEALERSHIP IN COTTAGE GROVE, OR IN NOVEMBER OF 2009. IT WAS RETURNED TO ME WITH THE ABS LIGHT STILL ILLUMINATED. THE DEALER MADE NO MENTION TO THE LIGHT AND I WRONGLY ASSUMED THAT IT WASN'T A PROBLEM. I BELIEVE FORD MUST CORRECT THIS SITUATION FINANCIALLY AND MAKE SURE THAT ALL 2002 ESCAPES ARE INCLUDED IN THE RECALL. MANY COMPLAINTS I VIEWED WERE RECENT, SO I CONCLUDE THAT THE DANGEROUS SITUATION IS NOT REMEDIED. *TW *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10298922January 10, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
MY SISTER'S MAZDA TRIBUTE & MY FORD ESCAPE ARE THE SAME VEHICLE AND BOTH HAVE HAD THE DRIVER'S SIDE HEADLIGHT PLUG MELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298202January 4, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2002 FORD ESCAPE V6 FOUR WHEEL DRIVE, REAR EXHAUST MANIFOLD CRACKS. DRIVE THIS CAR REASONABLY, NOT LIKE A TEENAGER, AND THE MANIFOLD CRACKED. SINCE THIS MANIFOLD HAS BUILT-IN CATALYSTS, REPAIR IS EXTREMELY EXPENSIVE. FORD HAS NOT RECALLED, BUT THE EXHAUST FUMES THAT BUILD UP IN THE VEHICLE ARE EXTREME (WE GET HEADACHES). ALSO, MPG HAS FALLEN TO 14 MPG, AND STILL NO CEL-ON CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297168December 28, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE ENGINE CAUGHT ON FIRE WHILE PARKED IN THE GARAGE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS COMPLETELY DESTROYED. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10294800December 7, 2009
SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING BETWEEN 25 TO 35 MPH SHE SAW SMOKE UNDER THE HOOD OF THE VEHICLE. SHE WAS ABLE TO EXIT THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A FIRE FIGHTER CONCLUDED THAT THE FIRE WAS CAUSED BY AN ELECTRICAL FAILURE. THE VEHICLE WAS TOWED TO HER PLACED OF RESIDENCE. THE FORD MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS PROVIDED. IN FACT, SHE WAS REFERRED TO HER INSURANCE COMPANY. HER VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO RECALL CAMPAIGN ID NUMBER: 07V156000 SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) .THE FAILURE AND CURRENT MILEAGES WERE 70000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10291348November 7, 2009
AIR BAGS, AIR BAGS:SIDE/WINDOW
AIR BAG LIGHT CAME ON I WAS TOLD IT WAS SEVERAL DIFFERENT PROBLEMS ON SEVERAL DIFFERENT OCCASIONS ALL RESULTING IN THE DEALER REPLACING MY SAFETY HARNESS WHICH WAS OH BY THE WAY NOT COVERED UNDER THE ELECTRICAL WIRING EXTENDED WARRANTY. THEY REPLACED THE SAFETY HARNESS AND GUESS WHAT THE AIR BAG LIGHT IS BACK ON. I WAS TOLD IT WOULD HAPPEN EVERY TIME I ADJUST THE SEAT. ( A DEFECT IN DESIGN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290209October 29, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD ESCAPE 4X4 55,000 MILES WHILE DRIVING 70 MPH ON RT 95 THE CAR SUDDENLY APPEARED TO HAVE GONE INTO NEUTRAL, ALTHOUGH IT WAS STILL IN DRIVE. LUCKILY WE WERE ABLE TO MAKE IT TO THE SIDE OF THE ROAD 100 MILES FROM HOME. THE CAR WOULD NOT MOVE IN ANY GEAR AND NOW REQUIRES A NEW TRANSMISSION. THERE WERE NO PREVIOUS TRANSMISSION PROBLEMS AND NO WARNINGS THAT ANYTHING MIGHT BE WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290029October 27, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED HE SMELLED AN ELECTRICAL BURNING ODOR. WHILE DRIVING HE SAW SMOKE COMING FROM THE ABS UNIT IN THE ENGINE. AFTER EXITING THE VEHICLE IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER CONFIRMED THAT ABS MODULE CAUSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10287254October 13, 2009
ELECTRICAL SYSTEM
FOR THE CURRENT FORD RECALL, THE RECALL DOES NOT INCLUDE FORD ESCAPES. I HAVE HAD THE SAME PROBLEMS WITH MY VEHICLE; MALFUNCTIONING CRUISE CONTROL (CRUISE WILL JUST DISENGAGE ON THE FREEWAY OR WILL ALL OF A SUDDEN START ACCELERATING), BRAKE LIGHT ON DASH, AND DIFFICULTLY WITH DISENGAGING VEHICLE OUT OF PARK. I CONTACTED FORD AND WAS TOLD MY VEHICLE IS NOT ON THE RECALL AND THERE WAS NOTHING THEY COULD DO ABOUT IT. THEY ISSUED ME A "CASE NUMBER". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283555September 10, 2009
ENGINE AND ENGINE COOLING
WHILE MY DAUGHTER WAS EATING DINER AT A LOCAL RESTAURANT, HER 2002 FORD ESCAPE CAUGHT FIRE WHILE PARKED WITH THE ENGINE OFF. ACCORDING TO OUR LOCAL FORD DEALER ALL RECALL WORK ON THE VEHICLE HAS BEEN COMPLETED. I HAVE LEARNED TODAY THAT THIS MODEL FORD HAS A HISTORY OF FIRES IN THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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