Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10390126March 14, 2011
SERVICE BRAKES, HYDRAULIC
ABS LIGHT CAME ON AS DID THE BRAKE SERVICE LIGHT. FOUND A RECALL NOTICE AND CALLED FORD. THEY STATED MY VEHICLE WAS NOT PART OF THE NOTICE AND IT DID NOT MATTER IF MY VEHICLE HAD THE IDENTICAL ISSUES WITH THE ABS MODULE. THEY BASICALLY SAID THEY WOULD DO NOTHING UNLESS A NEW RECALL NOTICE WAS ISSUED FOR THE SAME PROBLEM FROM OTHERS WHOSE VEHICLES WERE NOT INCLUDED IN THE FIRST RECALL! NEVER AGAIN FORD. NEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389776March 10, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE ABS LIGHT WANING ILLUMINATED AND THE CONTACT DETECTED AN ABNORMAL BURNING ODOR. THE FAILURE RECURRED SPORADICALLY BUT WAS NOT TAKEN TO THE DEALER OR A MECHANIC FOR THE FAILURE. SHE REFERENCED THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTI LOCK:CONTROL UNIT/MODULE) AND CONTACTED THE MANUFACTURER WHO ADVISED THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 105,000 AND THE CURRENT MILEAGE WAS 106,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10383702February 16, 2011
SERVICE BRAKES, HYDRAULIC
AFTER READING THE BELOW REPORT, WE TOOK OUR 2002 FORD ESCAPE TO GOLDEN CIRCLE FORD IN JACKSON TN. WE WERE INFORMED THAT THEY HAD NEVER HEARD OF THIS REPORT. OUR MASTER CYLINDER HAS BRAKE FLUID LEAKING ALL AROUND IT AND EVEN LEAVES SPOTS IN THE GARAGE. MY COMPLAINT IS THAT IT SEEMS ONE HAND HAS NO IDEA WHAT THE OTHER IS DOING. THESE REPORTS NEED TO ALSO GO TO THE DEALERSHIP SERVICE DEPARTMENTS SO THEY CAN BE FAMILIAR WITH PROBLEMS WITH THEIR PRODUCTS. TO DATE, OUR PROBLEM STILL HAS NOT BEEN RESOLVED. COMPONENT: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER DETAILS: CERTAIN CARDONE MASTER CYLINDERS WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID. CONSEQUENCE: LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381877February 6, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE VEHICLE WAS PARKED IN THE DRIVEWAY. WHILE TURNING THE IGNITION TO START, THERE WAS A CATASTROPHIC ENGINE EXPLOSION. THE HOOD LARGELY CONTAINED THE FIRE. LUCKILY NO ONE WAS INJURED AND THE FIRE DID NOT LAST LONG AND DID NOT SPREAD TO THE SURROUNDINGS. A TOW TRUCK WAS CALLED AND THE REPAIR SHOP TECHNICIAN FOUND THE "INTAKE MANIFOLD HAD BLOWN TO PIECES". A CODE ON THE SYSTEM INDICATED A MISFIRE ON CYLINDER 5. THE VEHICLE WAS REPAIRED FOR $1720, INCLUDING CAM POSITION SENSOR, INTAKE MANIFOLD, AND IGNITION COIL, RELATING TO THE INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10379939February 2, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE BRAKES FAILED WHILE HE WAS DRIVING 15 MPH. THE BRAKE LIGHT ILLUMINATED AT THE TIME OF THE FAILURE. THE CONTACT HAD THE EMERGENCY BRAKE SERVICE SIX MONTHS PRIOR TO THE FAILURE BUT THE ABS LIGHT ILLUMINATED THE DAY BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 103,689.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376628January 14, 2011
VISIBILITY:GLASS, SIDE/REAR
OUR REAR HATCH WINDOW ON OUR 2002 FORD ESCAPE XLS EXPLODED OVERNIGHT WHILE SITTING UNDISTURBED IN OUR GARAGE. IT HAD BEEN SITTING FOR 10 HOURS IN OUR ENCLOSED GARAGE WHEN IT EXPLODED FOR NO REASON. THE TEMPERATURE OUTSIDE WAS IN THE SINGLE DIGITS. I'M WONDERING IF THE REAR DEFROST WASN'T CUT OFF WHEN THE CAR WAS SHUT OFF? WHEN I STARTED THE CAR AFTER THE WINDOW SHATTERED THE REAR DEFROST WAS ON. THERE ARE OTHER REPORTS ON THE INTERNET WITH SIMILAR OCCURRENCES. REAR WINDOW EXPLODING ON FORD ESCAPES SOUNDS COMMON. INSURANCE COMPANY IS SUPPOSE TO BE IN CONTACT WITH ME, BUT I IMAGINE WE WILL BE PAYING MOST OF THE REPAIR OUT OF POCKET SINCE WE HAVEN'T MET A DEDUCTIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377405January 13, 2011
ENGINE AND ENGINE COOLING
SPARK PLUG BLEW OUT OF THE HEAD WHICH ALSO BROKE THE IGNITION COIL HOUSING. I TAPPED THE SPARK PLUG HOLE IN THE HEAD TO ACCEPT A "HELI-COIL" INSERT AND REINSTALLED THE SPARK PLUG. ALSO HAD TO REPLACE THE COIL TO SECURELY MOUNT THE IGNITION COIL. FIX APPEARS TO BE WORKING... FOR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376576January 13, 2011
SERVICE BRAKES, HYDRAULIC, AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHEN THE CONTACT APPLIED THE BRAKES AT A TRAFFIC LIGHT, THE BRAKE PEDAL EXTENDED TO FLOOR CAUSING THE CONTACT TO CRASH INTO A LIGHT POLE AT 25 MPH. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACTS HOME. THE VEHICLE HAD NOT BEEN INSPECTED, BUT THE CONTACT WAS CERTAIN THAT THE VEHICLE WAS DESTROYED. THE CONTACT REFERENCED NHTSA RECALL CAMPAIGN 07V156000, SERVICE BRAKES UNIT CONTROL MODULE; HOWEVER, THE RECALL REPAIR WAS PERFORMED TWO YEARS PRIOR TO THE CRASH AND THE REPAIR CAUSED THE CRASH TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE 220,000. UPDATED 3/8/11 *CN UPDATED 12/14/11 *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10377731January 9, 2011
AIR BAGS, SEAT BELTS, VEHICLE SPEED CONTROL
MY 2002 FORD ESCAPE WAS BOUGHT NEW IN MARCH OF 2002. THE PROBLEM WITH IT ACCELERATING AT LOW SPEEDS STARTED ABOUT 6-7 MONTHS LATER. RETURNED TO THE DEALERSHIP MANY TIMES TO HAVE IT CHECKED BUT WAS TOLD EVERY TIME THERE WAS NOTHING WRONG. I'VE HAD ONE ACCIDENT AS A RESULT OF THIS PROBLEM. I STILL OWN THE SAME ESCAPE AND STILL HAVE THE PROBLEM WITH IT . I WAS TOLD THAT THERE WERE NO COMPLAINTS OF THIS NATURE WITH THESE MODELS BUT HAVE SINCE LEARNED THAT THERE HAVE BEEN MANY. I ALSO AS HAVE MANY PEOPLE HAD THE PROBLEM WITH THE AIR-BAG LIGHT ON .AGAIN MANY TRIPS TO THE DEALER AND WAS TOLD NOTHING WAS WRONG ABOUT $300 LATER FOR LABOR COSTS. FINALLY ON ONE MORE ATTEMPT TO FIND OUT WHAT WAS WRONG I RETURNED TO THE DEALER AGAIN AND WAS TOLD THAT A SENSOR IN THE SEAT-BELT WAS THE PROBLEM AND IT WOULD COST APPROXIMATELY $300-$400 TO REPAIR IT AND THAT THE AIR BAGS MAY OR MAY NOT BE WORKING BECAUSE OF THIS SENSOR. I HAVE PERSONALLY LOST ALL FAITH IN FORD CANADA AND THEIR PRODUCTS AND SOME OF THE EMPLOYEES AT THE DEALERSHIPS I'VE DEALT WITH. I AM IN THE PROCESS I BUYING A NEW CAR BUT IT'S NOT A FORD. NEVER AGAIN WILL I BUY A FORD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10374979January 6, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HEARD A METAL NOISE. WHEN SHE OPENED THE PASSENGER FRONT DOOR, IT FELL ON HER FOOT. SHE WAS ABLE TO PUT THE DOOR BACK IN PLACE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE FRONT PASSENGER DOOR PIN HAD BEEN INSTALLED UPSIDE DOWN. THE DEALER REPLACED THE DOOR PIN AND HINGE ASSEMBLY. THE CURRENT AND FAILURE MILEAGES WERE 114,083. UPDATED 02/17/11*LJ UPDATED 12/06/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368974December 6, 2010
UNKNOWN OR OTHER
2002 FORD ESCAPE XLT CAUGHT FIRE WHILE PARKED. VEHICLE WAS TOTALED. *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10367245November 23, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS PARKED AND THEN SHUT OFF WHEN HE NOTICED THAT THE WIRING HARNESS FOR THE ABS BRAKE MODULE WAS MELTING. THE VEHICLE WAS NOT REPAIRED NOR WAS THE FAILURE DIAGNOSED. AN AUTHORIZED DEALER WAS NOTIFIED AND WAS ALSO INFORMED THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V156000, SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE. THE FAILURE AND CURRENT MILEAGES WERE 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10365927November 16, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE DRIVING THE CONTACT SMELLED SMOKE, AND NOTICED THAT THE SMOKE INITIATED UNDER THE HOOD. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE ABS MODULE WAS BURNED. THE DEALER WAS CONTACTED AND STATED THAT THE VIN WASN'T INCLUDED IN RECALL 07V156000 SERVICE BRAKES, HYDRAULIC: ANTI-LOCK, CONTROL UNIT/MODULE. THE MANUFACTURER WILL BE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,900.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10362575October 27, 2010
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE WHERE THE DEALER LOCATED SEVERE CORROSION AT THE VEHICLE UNDER-BODY, MUFFLER AND DIFFERENTIAL SYSTEM. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY THEREFORE THEY WOULD NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 76,000. UPDATED 01/06/11. *LJ UPDATED 02/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362397October 26, 2010
ELECTRICAL SYSTEM
2002 FORD ESCAPE COLD PARKED, KEY-OFF VEHICLE FIRE - TOTAL LOSS UNINSURED AND FORD SO FAR HAS REFUSED COMPENSATION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10362539October 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS COMPLAINT IS TO REGARDING FORD MOTOR COMPANY AND THE CD4E AUTOMATIC TRANSMISSION. THIS IS BY FAR THE WORST TRANSMISSION EVER BUILT. I HAVE A FORD ESCAPE AND A MAZDA 626 AND BOTH HAVE NEEDED THE TRANSMISSION REBUILT THIS YEAR. THE FORD 4 TIMES BEFORE IT WOULD WORK RIGHT. I WISH THAT THE GOVERNMENT WOULD NOT LET AUTO MANUFACTURERS BUILT DEFECTIVE VEHICLES AND PARTS AND MAKE THEM OWN UP TO IT IF THEY DO. I WONDER HOW MANY THOUSANDS OF DOLLARS CONSUMERS HAVE HAD TO LAY OUT TO FIX THESE HORRIBLE TRANSMISSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360569October 14, 2010
STRUCTURE:FRAME AND MEMBERS
THE STRAPS WHICH HOLD UP THE GAS TANK ON MY 2002 FORD ESCAPE ARE RUSTED AND HAVE SNAPPED IN HALF DUE TO SEVERE CORROSION. THE FRONT STRAP IS JUST HANGING THERE. FORD SAID THERE IS NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358333September 29, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHEN HE WENT TO GET IN THE VEHICLE, HE SMELLED AN ODOR OF BURNING PLASTIC. WHEN HE STARTED THE VEHICLE, THE ABS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED ACCORDING TO RECALL 07V156000 (ABS CONTROL UNIT MODULE). THE WIRING HARNESS CONNECTOR WAS EXAMING AND A LUBRICANT WAS INJECTED AT THAT TIME. THE CONTACT DID NOT HAD NO FAILURES WITH THE VEHICLE UNTIL AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO IDENTIFIED THE FAILURE AND STATED THAT THE REPAIR EXPENSES WOULD HAVE TO BE PAID AT THE OWNER'S EXPENSE. THE CONTACT PLANNED TO CALL THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358088September 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED VEHICLE WAS USED AROUND TOWN FOR 4 DAYS ON THE FORTH DAY DROVE ON HWY WAY AT 65 MPH THE OVERDRIVE LIGHT CAME ON FLASHING CAR FAILED TO SHIFT OUT OF GEAR. PULLED OFF ROAD TURNED OFF. FOUND CAR LEAKING AUTOMATIC TRANSMISSION FLUID AND WOULD NO LONGER GO INTO GEAR ONCE IT HAD BEEN SHUT OFF. IS CURRENTLY AT TRANSMISSION SHOP THE ARE ATTEMPTING TO FIND WHAT THE ISSUE IS. VEHICLE IS A 2002 FORD ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357127September 23, 2010
AIR BAGS:FRONTAL, FUEL SYSTEM, GASOLINE
MY WIFE'S 02 FORD ESCAPE (WITH LESS THAN 50K MILES) JUST HAD ONE OF THE GAS TANK STRAPS BREAK DUE TO CORROSION. MAJOR FIRE/SAFETY HAZARD IF THE GAS TANK HITS THE GROUND. VERY SIMILAR ISSUE KNOWN WITH F150. THE DEALER IS CHARGING US $1K TO FIX!!! THIS SAME CAR IS ALSO IN THE SHOP EVERY OTHER MONTH FOR A FAULTY AIRBAG SWITCH/RELAY THAT WE'VE SPENT HUNDREDS OF DOLLARS TO FIX. THE FORD MOTOR COMPANY MAKES ME SICK! WHY IS IT SO HARD FOR THESE GUYS TO DO THE RIGHT THING? IT BLOWS MY MIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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