Ford Escape Complaints (2002)

1,027 consumer complaints on file.

#10461120June 10, 2012
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE DOOR BECAME STUCK IN THE LOCK POTION AND YOU CAN NO LONGER OPEN THAT DOOR AT ALL. YOU CAN'T UNLOCK THE ETHER. THE DOOR DOES NOT OPEN FROM INSIDE, OR OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460503June 4, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI-LOCK: CONTROL UNIT/MODULE) WAS RECEIVED JANUARY 2012. THE DEALER STATED THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL THE END OF JUNE. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE PART WAS NOT READILY AVAILABLE. THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 98,000. THE CONSUMER WOULD LIKE THE SEAL REPLACED ON THE MASTER CYLINDER. UPDATED 07/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460281June 1, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT WAS TRAVELING 35 MPH WHEN THE ENGINE BEGAN MAKING A KNOCKING NOISE. THE CONTACT STATED THAT SEAT VALVE FAILED AND CAUSED THE PISTONS TO FAIL. THE CONTACT STATED THAT THE FAILURE CAUSED THE VEHICLE TO RUN POORLY AND SLOWER THAN NORMAL. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO KNOWN RECALLS FOR THE VEHICLE AND THAT THE ENGINE HAD TO BE REPLACED BECAUSE IT WAS NOT REPAIRABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460047May 30, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE ABS WARNING LIGHT REMAINED ILLUMINATED AND THE ABS MOTOR CONTINUED RUNNING ONCE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE HYDRAULIC CONTROL UNIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE) PRIOR TO THE FAILURE. THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL WITHIN A REASONABLE TIME PERIOD AND BELIEVED THAT THE FAILURE WAS CAUSED BY THE LACK OF RECALL SERVICE. THE MANUFACTURE WAS CONTACTED AND DENIED ANY ASSISTANCE WITH REPAIRS, STATING THAT THE HYDRAULIC CONTROL UNIT WAS NOT ASSOCIATED WITH THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459843May 29, 2012
AIR BAGS
I PURCHASED MY ESCAPE IN 2004, WITH 15,000. MILES. SHORTLY AFTER THAT I RECEIVED AN NOTICED THAT IT HAD BEEN RECALLED FOR SOMETHING WITH THE SAFETY BELT WHICH THEY REPLACED/REPAIRED FRR OF CHARGE. NOW THE AIRBAG LIGHT CAME ON AND THE DEALER TOLD ME IT WAS SOME TYPE OF SENOR, AND IT WOULD COST ABOUT 250.00 TO FIX. NOW THE AIRBAG LIGHT IS OFF BUT THE CHIME REMAINS. I HAVE BEEN OBSERVING THAT THIS ISSUE ONE OF SAFETY, AND IT ISN'T THE FIRST COMPLAINT. WHEN WILL FORD GET OFF THEIR CORPORATE BEHIND AND GET THIS FIXED BEFORE SOMEONE GETS KILLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459423May 22, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2002 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL *TGW THE CONSUMER STATED HE HAS NOT RECEIVED ANY TYPE OF CORRESPONDENCE AS TO WHEN HE CAN HAVE THE RECALL PERFORMED ON HIS VEHICLE. RECALL # 07V156000 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459073May 21, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE REAR LIFT-GATE LATCH WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED NHTSA RECALL CAMPAIGN ID NUMBER: 04V602000 COMPONENT: LATCHES/LOCKS/LINKAGES: DOORS: LATCH WAS RELATED, HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WILL BE RESPONSIBLE FOR THE REPAIR COST OF $85. THE MANUFACTURER WAS NOTIFIED AND STATED THE RECALL DID NOT INCLUDE HER VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459105May 21, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE). THE MANUFACTURER WAS NOTIFIED ON MARCH 26, 2012 AND INFORMED THE CONTACT THAT THE PART WAS UNAVAILABLE. AN AUTHORIZED DEALER WAS RECENTLY NOTIFIED AND THEY WERE ALSO UNCERTAIN WHEN THE PART WOULD BE AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458522May 15, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) FIVE MONTHS AGO BUT THE DEALER DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. THE CONTACT WAS FORCED TO PARK HIS VEHICLE OUTSIDE DUE TO THE RISK OF A FIRE. THE MANUFACTURER WAS CONTACTED AND THEY ALSO STATED THE PARTS WERE UNAVAILABLE. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457997May 10, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
DEAR NHTSA: I RECEIVED A RECALL NOTICE IN JANUARY 2012 FOR MY 2002 FORD ESCAPE. A POSSIBLE ELECTRICAL SHORT COULD OCCUR IN THE ANTI-LOCK BRAKE SYSTEM WHICH COULD RESULT IN A FIRE. BECAUSE OF THIS SAFETY ISSUE, OWNERS WERE INSTRUCTED TO PARK THEIR CARS AWAY FROM STRUCTURES TO PREVENT POSSIBLE FIRE FROM SPREADING. .FOR THE LAST FOUR MONTHS FORD HAS BEEN TELLING US THAT PARTS ARE UNAVAILABLE AND THEY DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. IT SEEMS THAT FORD HAS NO REGARD FOR THE SAFETY OF THEIR CUSTOMERS. THEY CERTAINLY DO NOT CARE ABOUT THE INCONVENIENCE THIS IS CAUSING THEIR CUSTOMERS. I HAVE BEEN UNABLE TO USE MY GARAGE SINCE JANUARY AND HAVE BEEN PARKING MY CAR AWAY FROM STRUCTURES AND OTHER VEHICLES. I CANNOT SELL OR TRADE MY VEHICLE. YESTERDAY,FORD CUSTOMER SERVICE TOLD ME THAT PARTS SHOULD BE AVAILABLE BY THE SECOND QUARTER OF THIS YEAR, ALTHOUGH THEY CANNOT GUARANTEE IT. PLEASE NOTE, I SPOKE TO FORD TWO MONTHS AGO AND WAS TOLD PARTS WOULD BE AVAILABLE BY APRIL. I AM GETTING THE IMPRESSION THIS IS NOT AT ALL A PRIORITY FOR FORD. PLEASE CONTACT FORD AND FIND OUT WHY NOTHING IS BEING DONE TO FIX THIS SAFETY ISSUE. PLEASE FEEL FREE TO CONTACT ME IF YOU WOULD LIKE ANY ADDITIONAL INFORMATION. THANK YOU... UPDATED 05/31/12 *BF CONSUMER STATES THEY HAVEN'T BEEN ABLE TO PARK IN THEIR GARAGE SINCE JANUARY AND THEIR PATIENCE HAS RUN ITS COURSE. CONSUMER HAD SPOKEN TO THEIR INSURANCE COMPANY AND INSURANCE COMPANY MAY NOT PAYOUT IF CAR CATCHES FIRE BECAUSE OF FORD'S NEGLIGENCE. UPDATED 6/6/12 *SD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457747May 8, 2012
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WHEEL WELL AND THE SUB FRAME HAD RUSTED OUT. THE CONTACT WAS INFORMED BY THEIR MECHANIC THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE HAD NOT BEEN INSPECTED BY THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 160,000. UPDATED 05/23/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457065May 1, 2012
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT A BURNING ODOR WAS EXHIBITED FORM THE VEHICLE WHILE DRIVING 70 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THERE WERE TWO LEAKS COMING FROM THE ENGINE. THE VEHICLE WAS REPAIRED HOWEVER, THE BURNING ODOR REMAINED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) BUT WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE TO REPAIR THE VEHICLE UNTIL THE SECOND QUARTER OF 2012. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10456657April 27, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED FORD TOLD HER THAT THE PARTS FOR NHTSA RECALL CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI-LOCK: CONTROL UNIT/MODULE) WERE NOT AVAILABLE AND THE MANUFACTURER DID NOT GIVE A TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT EVEN THOUGH IT STATES IN THE RECALL THAT THE VEHICLE MAY CATCH FIRE, IT WAS SAFE TO DRIVE. THE CURRENT MILEAGE WAS 100,000. UPDATED 07/06/12 *BF UPDATED 08/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456607April 26, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OUTSIDE OF HER HOME WHEN SHE NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. THE SMOKE CLEARED WITHIN MOMENTS, BEFORE THE CONTACT COULD REACH THE VEHICLE AND INVESTIGATE. THE VEHICLE WAS TAKEN AND LEFT WITH THE DEALER. THE DEALER LATER CONTACTED THE OWNER OF THE VEHICLE TO INFORM HIM THAT THE VEHICLE HAD EXPLODED WHILE AT THE DEALER AND DAMAGED FIVE OTHER VEHICLES. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGE WAS 99,000. UPDATED 05/24/12*LJ
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10456420April 25, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). AN AUTHORIZED DEALER AND THE MANUFACTURER WERE NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE CONTACT ALSO STATED THAT THE BRAKES SHUTTERED WHENEVER THEY WERE APPLIED AND THE ANTI LOCK BRAKE LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456284April 24, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
RECEIVED A RECALL NOTICE IN FEB FROM FORD (RECALL ID 12V00500 - ISSUED JAN 2012). INDICATED POTENTIAL PROBLEMS WITH BRAKE FLUIDS LEAKS THAT COULD CAUSE SHORTS IN THE ABS ELECTRONICS. WE CONTACTED DEALER. NO PARTS AVAILABLE YET. OUR ABS AND BRAKE INDICATORS CAME ON IN MARCH AS DESCRIBED IN THE RECALL NOTICE. FORD STILL SAID THAT RECALL SHOWS SAFE TO DRIVE, JUST DON'T PARK IN THE GARAGE DUE TO POTENTIAL FIRES. LAST NIGHT, DROVE HOME AND PARKED (IN THE DRIVEWAY). UNLOADED SOME STUFF FROM CAR... NO PROBLEMS NOTICED. CAME OUT OF HOUSE ABOUT 15 MINUTES LATER TO UNLOAD STUFF FROM CAR AND FOUND IT SMELLING OF HOT ELECTRICAL SYSTEM, AND SMOKE COMING FROM HOOD. USED HOSE TO COOL DOWN UNDER HOOD, WHILE I FOUND WRENCH AND UNHOOKED THE BATTERY. SMOKE WAS COMING FROM ALL SIDES UNDER AND BEHIND ENGINE BLOCK. ONCE BATTERY DISCONNECTED THE SMOKING STOPPED. CALLING FORD CORPORATE, LOCAL DEALER, AND INSURANCE THIS MORNING TO SEE WHAT TO DO NEXT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10456320April 24, 2012
FUEL SYSTEM, GASOLINE
WHILE FILLING GAS TANK HEARD A LOUD POP,AFTER ARRIVING AT DESTINATION HAD SOMEONE LOOK UNDER CAR AND DISCOVERED TANK STRAPS RUSTED AND BROKE LEAVING NOTHING TO HOLD GAS TANK IN PLACE. NO OTHER RUSTY OR RUSTED PARTS UNDER CAR. HAD DEALER REPAIR AT A COST OF $725. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455838April 20, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING BRAKE FLUID. THE CONTACT ALSO STATED THAT HE EVENTUALLY RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE), WHICH ADDRESSED THE FAILURE. AN AUTHORIZED DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS WERE NOT AVAILABLE. THEY WERE UNABLE TO PROVIDE A TIME FRAME AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455766April 19, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE) IN APRIL 2012. THE DEALER WAS CONTACTED AND ADVISED THAT THE PART NEEDED FOR RECALL REPAIRS WAS ON BACK ORDER AND WAS NOT AWARE OF WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE REPAIR EXPECTATIONS HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455544April 17, 2012
SERVICE BRAKES, HYDRAULIC
SAFETY RECALL NOTICE 11S24.IT IS TAKING FORD WAY TOO LONG TO FIX THE PROBLEM.WE CALLED THEM TWICE AND TODAY FORD SAID MIGHT NOT HAVE PARTS UNTIL JUNE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape