Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11076421March 6, 2018
UNKNOWN OR OTHER
REAR DOOR HANDLES DO NOT AUTOMATICALLY RETRACT AFTER OPENING FROM THE OUTSIDE, CAUSING THE DOOR NOT TO LATCH WHEN CLOSED, ALTHOUGH IT APPEARS TO BE CLOSED. EXTERIOR HANDLES MUST BE MANUALLY RETRACTED AFTER OPENING IN ORDER FOR THE DOOR TO LATCH CLOSED. VEHICLE WAS STATIONERY. THIS HAPPENS EVERY TIME THE DOOR IS OPENED AND HAS HAPPENED SEVERAL TIMES. BOTH REAR DOORS ARE AFFECTED. FRONT DOORS DO NOT APPEAR TO BE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074592February 23, 2018
WHEELS
TIRE LOW LIGHT CAME ON WHILE ON HIWAY IN NEVADA HI-WAY CAR STARTED TO GET A LITTLE ROUGH, PULL OVER TO SHOULDER TIRE WAS LOW RIGHT REAR STILL HAD SO AIR CALL AAA TO TOW TO TIRE SHOP . I WAS TOLD SND SHOWN THE INNER SIDE OF TIRE WAS BUBBLED AND COULDNT BE REPAIRED , TOOK TIRE TO TEAM FORD WHO REPLIED IT COULD BE FIXED IT OMLY BAD WHEN OUTER BLISTER .SERVICE MAN EXPLAINED IT COULDN'T BE FIXED.WHY WASNT THIS PRORATED OF WRITTEN UP FPR DEFECT BROUGHT A NEW TIRE BUT TOOK PICYURES OF BLISTER INSIDE TITRE WALL WHAT ABOUT THE OTHER 3 ORIGINAL TIRE I BROUGHT THIS CALL NEW APRIL 2017 THE !ST OWNER PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073728February 19, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
DRIVING IN STOP AND GO TRAFFIC WHEN STOPPED AT RED LIGHT THE AUTO START STOP WILL TURN THE ENGINE OFF. STEPPING ON THE ACCELERATOR PEDAL THE CAR WILL NOT RESTART AND A MESSAGE COMES ON THAT SAYS SHIFT TO PARK AND MANUALLY RESTART ENGINE. IN ALL CASES THE ENGINE DOES RESTART . BUT IT DOES CAUSE DELAYS IN BUSY INTERSECTIONS AND HESITATION ON THE DRIVER TO PULL IN TO TRAFFIC . PROBLEM IS INTERMITTENT TWO TO THREE TIMES A WEEK IN DAILY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073518February 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), WHEELS
UNSTABLE TIRE AND WHEEL,AND STEERING, LOOSE FRONT END SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065984January 31, 2018
ENGINE, POWER TRAIN
A MONTH AGO I HAD A CHECK ENGINE LIGHT THAT CAME ON. IT RAN REALLY ROUGH AND FELT LIKE I WAS GOING OVER ROCKS THE WAY THE SUV WAS RUNNING. ON MY PHONE I HAD AN APP THAT SAID THERE WAS A MISFIRE. THEY FIXED IT SAYING THEY REPLACED SOME WIRES. A WEEK AGO THE CHECK ENGINE CAME ON AGAIN. I FELT A BIT OF A JOLT COMING FROM THE ENGINE AS I WAS DRIVING HOME FROM WORK. I DIDNT FIND TIME TIL 2 WEEKS LATER BECAUSE OF MY SCHEDULE.SO I TOOK IT TO A FORD DEALERSHIP TO GET IT FIXED. ON MY WAY THERE, THE COOLANT LEVEL WENT HIGH AND I HAD ANOTHER MISFIRE AGAIN. I FINALLY MADE IT TO THE FORD DEALERSHIP. THEY SEEN THE COOLANT LEAK AND NOTICE THE MISFIRE. THIS FORD ESCAPE IS ONLY 11 MONTHS OLD AND I ALREADY HAD 2 MISFIRE SITUATIONS AND A COOLANT LEAK. I ONLY GO TO WORK AND ONLY DID ONE TRIP TO JOSHUA TREE NATIONAL PARK. IT HAS 23,000 MILES ONLY BECAUSE I HAD TO TRAVEL 30 MILES TO WORK ONE WAY. I FEEL LIKE THIS IS A LEMON SEEING HOW THIS IS THE SECOND TIME FOR THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065816January 30, 2018
POWER TRAIN
TRANSMISSION FAILED AND WAS REBUILT BY ROUTE 23 AUTOMALL. ONCE GETTING IT BACK THE TRANSMISSION INTERMITTENTLY SLIPS OUT OF GEAR OFTEN TIMES AFTER STOPPING AT AN INTERSECTION OR TRAFFIC LIGHT OR DURING CITY DRIVING. NO ERROR CODES WHEN BRING IT BACK TO DEALER. CAR IS UNSAFE AS I ALMOST GOT HIT WHILE CROSSING AN INTERSECTION BECAUSE THE TRANSMISSION SLIPPED OUT OF GEAR. ESCALATED TO THE DEALERSHIP AND FORD AND THEY REFUSE TO FIX IT BECAUSE IT IS INTERMITTENT AND NO CODES SHOWN ON THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065837January 30, 2018
SERVICE BRAKES
BRAKE PEDAL WOULD GO REAL HARD AND HARDLY STOP THE CAR, THEN IT WOULD BE OK AND EVERY THING WOULD WORK PROPER FOR A FEW DAYS. WHEN AT A STOP LIGHT AND MOTOR TURNS OFF IT SOMETIMES WOULD START UP AGAIN BEFORE YOU LIFTED YOUR FOOT. NO DASH LIGHTS WOULD COME ON SHOWING A PROBLEM, I DONT KNOW IF FAULT CODES WERE STORED. THE VEHICLE IS NOT SAFE TO BE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065538January 28, 2018
SERVICE BRAKES
MY 2017 FORD ESCAPE WITH 18,000 HAD A MASTER BRAKE CYLINDER FAILURE AT 18,000 MILES. THE CAR WAS PARKED OUTSIDE OVER NIGHT IN SINGLE DIGIT TEMPERATURES. WHEN I STARTED TO DRIVE IT THE NEXT DAY ON A RESIDENTIAL STREET THE BRAKE PEDAL WENT TO THE FLOOR THE FIRST TIME I APPLIED THE BRAKES AT A STOP SIGN. THE BRAKES ENGAGED , BUT NOT VERY WELL. THE PROBLEM DID NOT GO AWAY AFTER TRYING SEVERAL MORE BRAKE APPLICATIONS, OR BY PUMPING THE BRAKE PEDAL. THERE WAS NO INDICATION FROM THE CAR'S WARNING SYSTEMS THAT THERE WAS ANY PROBLEM WITH THE BRAKE SYSTEM. THE FORD PASS APP ON MY PHONE DIDN'T REPORT ANY PROBLEM EITHER. THE TOTAL LACK OF WARNING IS A REAL CONCERN. THE PROBLEM DID NOT GO AWAY AFTER THE CAR WAS PARKED IN A WARMER GARAGE. I TOOK THE CAR TO THE DEALER AND THEY CONFIRMED THE PROBLEM WAS A FAILED MASTER BRAKE CYLINDER. THEY COULDN'T TELL ME WHAT CAUSED THE FAILURE OR WHAT FAILED. THEY DID SAY THE FAULTY BRAKE CYLINDER WOULD BE SENT TO FORD FOR ANALYSIS. THIS BRAKE SYSTEM FAILURE IS A REAL CONCERN. IN OVER 50 YEARS OF DRIVING I HAVE NEVER HAD A BRAKE MASTER CYLINDER FAIL ON A CAR WITH SUCH LOW MILES. WITHOUT KNOWING WHY IT FAILED I AM CONCERNED THAT IT COULD HAPPEN AGAIN WITH THE REPLACEMENT BRAKE MASTER CYLINDER. NEXT TIME IT COULD HAPPEN AS I AM DRIVING THE CAR AT HIGHER SPEED, OR IN TRAFFIC RESULTING IN AN ACCIDENT. THIS TYPE OF BRAKE SYSTEM FAILURE SHOULD NOT HAPPEN ON ANY NEWER CAR, AND THE CAR'S WARNING SYSTEMS SHOULD BE ABLE LET YOU KNOW THERE IS A PROBLEM WITH ANY PART OF THE BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064618January 24, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE WENT INTO LIMP MODE WITH NO THROTTLE RESPONSE THE FIRST DAY I OWNED IT. IT LEFT ME ON INTERSTATE I 90 HAVING TO SHUT THE CAR OFF AND TRY TO RESTART IT. THE DEALER COULD NOT FIX THE PROBLEM IT HAPPENED 4 TIMES IN 12K MILES I RETURNED THE VEHICLE TO THE DEALER AS THEY COULD NOT FIND THE PROBLEM AFTER REPLACING SEVERAL DEFECTIVE ELECTRONIC PARTS. THIS VEHICLE WAS GOING TO GET SOMEONE KILLED IT WAS NOT GOING TO BE ME AND MY 14 YEAR OD SON. I UNDERSTAND THAT THEY HAVE AUCTIONED THIS VEHICLE OFF AFTER DISMISSING THE SAFETY CONCERNS. THIS IS THE SECOND REPORT I HAVE FILED ON THIS WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063221January 17, 2018
UNKNOWN OR OTHER
THERE ARE A LOT OF FUMES AND SMELLS GETTING IN SIDE WE HAVE TO ROLL ARE WINDOWS DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062542January 13, 2018
AIR BAGS
FRONT COLLISION CAR WAS TOTAL LOSS NO AIR BAGS DEPLOYED FRONT SIDE NOTHING. ON FREEWAY GOING WEST 70 MILES PER HOUR WAS CUT OFF WHILE BRAKING RAN INTO BACK OF PARKED FULL SIZE SUV OUT OF GAS IN THE MEDIUM OFF THE FREEWAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11062469January 12, 2018
STEERING
WHILE DRIVING ON HIGHWAY AT 75 MPH ( THE SPEED LIMIT IS 75) I WANTED TO PASS A TRUCK WHEN THE STEERING GOT REALLY TIGHT, AT THAT SPEED THEIR IS NO TIME FOR PLAN B. I CLIPPED THE BACK LEFT OF THE TRUCK WITH MY RIGHT FRONT, WHICH PUT ME IN A SPIN AND THE CAR ROLLED A COUPLE TIMES. WHICH RESULTED IN A TOTAL LOSS. I WAS RUSHED TO THE EMERGENCY ROOM AND HAD ALL KINDS OF TESTS AND RELEASED THE NEXT DAY. MY INSURANCE CO DOES NOT BELIEVE ME BUT THAT'S WHAT HAPPENED. I READ MANY ARTICLES ABOUT FORD HAVING PROBLEMS WITH PRIOR YEARS OF THERE ELECTRONIC STEERING. BUT ON THE OTHER HAND IF IT WAS NOT FOR FORD SEATBELT AND AIRBAG SYSTEM I WOULD NOT BE HERE TO WRITE THIS ARTICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11057699December 30, 2017
ELECTRICAL SYSTEM, ENGINE
AS MY BOYFRIEND WAS TURNING THE CORNER AT AN INTERSECTION, THE ENGINE SUDDENLY STOPPED. HE WAS ABLE TO STOP DUE TO HIS LOW SPEED. I REMINDED HIM TO PUT HIS FOOT ON THE BRAKE TO RESTART, AND HE DID THAT AND IT STARTED RIGHT UP. HE DIDN'T DO ANYTHING TO MAKE THE ENGINE STOP. THE ONLY THING THAT WAS HAPPENING AT THAT TIME WAS THAT A TEXT WAS COMING IN ON MY SAMSUNG PHONE, WHICH WAS CHARGING AND CONNECTED VIA BLUETOOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057372December 29, 2017
ENGINE, VEHICLE SPEED CONTROL
I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11057381December 29, 2017
ENGINE, VEHICLE SPEED CONTROL
I TURNED FROM THE PARKING LOT INTERSECTION IN EAGLE RUN SHOPPING CENTER, NW OF WENDY'S, FROM WEST TO SOUTH ONTO THE PARKING LOT ROAD THAT ACCESSES THE W MAPLE RD & BIRCH ST INTERSECTION. I COMPLETED MY TURN AND DROVE SOUTH DOWN THE PARKING LOT ACCESS ROAD TO THE W MAPLE & BIRCH ST INTERSECTION WHERE THE TRAFFIC LIGHT WAS RED. I CAME TO A COMPLETE STOP TO WAIT FOR A GREEN LIGHT. I STOPPED A WAYS BACK FROM THE MEDIAN CURB OF THE INTERSECTION TO ALLOW FOR TURNING TRAFFIC FROM THE WEST. SHORTLY LATER, WHILE WAITING FOR THE LIGHT TO CHANGE, I NOTICED A VIBRATION OF THE CAR AND LOOKED AT THE TACHOMETER WHICH SHOWED 1,200 RPM & RISING (600RPM IS NORMAL). IMMEDIATELY THE CAR BEGAN TO PHYSICALLY LUNGE FORWARD WITH INCREASED ENGINE NOISE SO I INSTINCTIVELY PLACED MORE PRESSURE ON THE BRAKE PEDAL WHICH HAD NO AFFECT. THE CAR'S ENGINE WAS NOW RACING WIDE OPEN & I HAD NO CONTROL OF THE CAR'S RAPIDLY INCREASING FORWARD MOTION. AT THIS POINT, TO AVOID A CATASTROPHIC ACCIDENT BY BEING PULLED INTO TRAFFIC AT THE INTERSECTION, I STEERED TO THE RIGHT TOWARDS THE SHOULDER HITTING THE TRAFFIC LIGHT POLE WITH THE BRAKE APPLIED THE ENTIRE TIME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11056268December 24, 2017
ELECTRICAL SYSTEM
THE VEHICLE WAS PARKED AND WOULD NOT TURN ON. LIGHTS AND RADIO WORKED BUT ENGINE WOULD NOT. ELECTRONIC CONTROL MODULE WAS REPLACED. TWO WEEKS AFTER PICKING IT UP FROM THE DEALER SAME THING HAPPENED WHEN IT WAS PARKED. NEXT DAY THE CAR WOULD TURN ON. TRIED TO TURN IT ON AGAIN 15 MINUTES LATER IT WOULD NOT TURN ON. HAD IT TOWED TO THE DEALER. ELECTRONIC CONTROL MODULE REPLACED AGAIN. ONE MONTH LATER SAME THING HAPPENED WHILE PARKED. CALLED FOR TOW TRUCK TO HAVE IT TOWED. WHILE WAITING FOR THE TOW TRUCK AFTER 2 HOURS TRIED TURNING IT ON AND IT DID TURN ON. STILL HAD IT TOWED TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052911December 7, 2017
UNKNOWN OR OTHER
THERE IS A RATTLING/TAPPING NOISE THAT STARTS AROUND 40 MPH. IT SEEMS TO COME FROM THE PASSENGER SIDE DOOR AREA & GETS PROGRESSIVELY LOUDER AS SPEED INCREASES. ONE DEALERSHIP TOLD ME IT WAS A PLASTIC PROTECTIVE SHIELD UNDERNEATH THE VEHICLE & THAT ALL 2017 FORD ESCAPES DO IT. I DID RESEARCH ONLINE & COULDN'T FIND ANY COMPLAINTS THAT WERE SIMILAR. I CAN ALSO FEEL HEAT COMING FROM THE DRIVER FLOORBOARD & MOVEMENT UNDER THE CARPET AS IF THE EXHAUST SYSTEM IS MOVING UNDER THE CAR. THE GAS PEDAL ALSO CLICKS ANYTIME YOU TOUCH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052664December 5, 2017
AIR BAGS
VEHICLE WAS INVOLVED IN THREE VEHICLE CRASH NOVEMBER 20, 2017. VEHICLE WAS TRAVELING THROUGH AN INTERSECTION ON A GREEN LIGHT AND WAS IMPACTED ON THE SIDE BY ANOTHER VEHICLE AND ROTATED/ROLLED INTO A THIRD VEHICLE. NO AIRBAGS DEPLOYED DURING THIS INCIDENT. VEHICLE HAD OVER $28K WORTH DO DAMAGE INCLUDING SIGNIFICANT FRAME AND STRUCTURAL DAMAGE. OCCUPANTS OF THE VEHICLE STUFFED EXTREME BRUISING, A CONCUSSION AND LOSS OF SKIN FROM IMPACTING INSIDE SIDES OF VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11045506November 12, 2017
UNKNOWN OR OTHER
I WAS DRIVING MY 2017 FORD ESCAPE TITANIUM AND STOPPED AT A STOP SIGN ONE BLOCK FROM MY HOUSE. I WAS ON A RESIDENTIAL STREET. AS I STARTED TO GO, MY CAR STALLED. I PUT IT IN PARK AND TRIED STARTING IT AGAIN. IMMEDIATELY I NOTICED SMOKE COMING FROM THE HOOD. I JUMPED OUT OF THE CAR AND IMMEDIATELY CALLED 911. A PASSER BY BROUGHT A FIRE EXTINGUISHER AND I CALLED MY HUSBAND AND HE SHOWED UP. THEY BOTH TRIED TO PUT FIRE OUT. THEY COULD NOT GET THE HOOD LATCH OPEN AND COULDN'T GET THROUGH THE SIDE WALLS TO PUT THE FIRE OUT. THE FIRE DEPARTMENT SHOWED UP AND THE CAR WAS ENGULFED IN FLAMES. I HAVE NO IDEA WHAT CAUSED THIS TO HAPPEN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11043270November 4, 2017
UNKNOWN OR OTHER
THE ENGINE WARNING LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape