Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11160664December 11, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. ON TWO OCCASIONS, WHILE THE VEHICLE WAS PARKED OVERNIGHT, THE BATTERY LOST CHARGE. THE VEHICLE WAS TOWED TO HAGERSTOWN FORD (LOCATED AT 1714 MASSEY BLVD, HAGERSTOWN, MD 21740, (301) 733-3673) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE CONTACT WAS INFORMED TO INSTALL A BATTERY BUDDY TO KEEP THE BATTERY CHARGED. THE CONTACT WAS CONCERNED THAT THERE WAS AN ELECTRICAL OUTPUT THAT WAS CONSTANTLY RUNNING WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160813December 11, 2018
ENGINE, VISIBILITY/WIPER, WHEELS
I TRADED IN MY 2007 FORD FUSION FOR A 2017 FORD ESCAPE SE OVER 5 WEEKS AGO. I HAVE BEEN HAVING ISSUES EVER SINCE. THE FIRST FEW DAYS THE CHECK ENGINE LIGHT CAME ON. I SHOWED THIS TO THE DEALER AND THEY HAD ME DROP IT OFF ON A SATURDAY AND THEY FIXED THE PROBLEM THAT MONDAY. THE ISSUE WAS A FUEL SENSOR. I ALSO NOTICED THE WIPERS WERE MAKING A LOT OF NOISE AND WE HAVE BEEN HAVING A LOT OF RAIN. THE WIPERS WOULD STUTTER QUITE A BIT. I TOOK IT TO THE DEALER AND COUPLE OF TIMES AND THEY FINALLY FIXED. THEY SAID IT WAS A KNOWN ISSUE. I ALSO NOTICED I WOULD GET A LOW TIRE MESSAGE. I TOOK IT TO THEM THE FIRST TIME AND THEY PUT AIR IN THE TIRE. I RECEIVED THE MESSAGE THE SECOND TIME AND PUT AIR IN THE TIRE. I RECEIVED THE SAME MESSAGE A FEW DAYS AGO, I TOOK THE CAR BACK TO THE DEALER AND THEY TOLD ME I HAD 2 NAILS IN THE TIRE AND TRIED TO SELL ME A TIRE. NEEDLESS TO SAY I WASN'T HAPPY. I TOLD THEM TO PLUG THE TIRE AND I LEFT. ALL THESE ISSUES WITH 5 WEEKS OF HAVING THIS CAR. UNBELIEVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157020December 8, 2018
ELECTRICAL SYSTEM
THE CAR WILL FREQUENTLY FAIL TO START. SOMETIMES IT WILL START AS EXPECTED. SOMETIMES IT WILL TAKE MANY TRIES AND 15-20 MINUTES OF TRYING BEFORE STARTING. IT BEHAVES THE SAME WAY WHETHER IN THE GARAGE, PARKING LOT, OR ON THE STREET. I HAVE TAKEN IT TO THE DEALER FOR REPAIR SEVERAL TIMES THIS YEAR. THIS TIME THEY HAVE HAD THE CAR FOR ABOUT 4 WEEKS AND ARE UNABLE TO REPAIR THE CAR. THEY ARE WAITING FOR SOMEONE FROM FORD TO EXPLAIN HOW TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155331December 1, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CAR STALLS IN MIDDLE OF ROAD, SUDDENLY AND THE DASHBOARD READS TO RESTART THE ENGINE. THE FIRST TIME WHEN RESTARDED THE CAR THE POWER STEERING WAS LOCKED AND THE CAR SPED UP AND HIT THE CAR AHEAD.THE CAR BEEN CHECKED BY TWO DIFFERENT FORD SERVICE DPTS AND THE PROBLEM REMAINS AND DOES NOT SEEM TO BE FIXED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11155333December 1, 2018
STRUCTURE:BODY
CAR KEEPS STALLING IN THE MIDDLE OF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154517November 28, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE THE START/STOP ON MY 17 ESCAPE. WITH 16000 MILES. WHEN COMING TO A STOP AND THE AUTO START/STOP COMES ON, I WILL GET A NOTIFICATION ON THE DIGITAL SCREEN SAYING "AUTO START/STOP SHIFT TO P RESTART ENGINE." I WILL HAVE TO PUT THE VEHICLE IN PARK AND RESTART ENGINE TO BE ABLE TO DRIVE AGAIN. THIS IS A HAZARD FOR POTENTIAL REAR END COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153830November 27, 2018
TIRES
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH TIRES. *LD THE CONSUMER STATED AFTER TRAVELING ON A GRAVEL ROAD FOR APPROXIMATELY 30 MILES, THE VEHICLE ALERTED TO A LOW TIRE PRESSURE. THE DEALER ADVISED THAT THE LUG NUTS ON THE WHEEL HAD SWOLLEN MAKING IT DIFFICULT FOR THE CONSUMER TO CHANGE THE TIRE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152772November 20, 2018
UNKNOWN OR OTHER
WHEN TRYING TO START THE VECHIEL THE MESSAGE APPEARS: NO KEY FOUND, THIS IS SITTING IN MY DRIVEWAY AND PARKING SPOTS. WHILE DRIVING IN TOWN A MESSAGE APPEARED NO FRONT RADAR, GOING ABOUT 35 MPH. WENT TO CHANGE SPEED ON MY CRUSE CONTROL GOING FROM 30 TO 35 GET MESSAGE NO ACC. WHEN STOPPED AT RED LIGHT GETA MESSAGE TELLING ME TO PUT IN PARK AND START CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152990November 20, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I HAVE THE START/STOP ON MY 17 ESCAPE. WHEN COMING TO A STOP AND THE AUTO START/STOP COMES ON, I WILL GET A NOTIFICATION ON THE DIGITAL SCREEN SAYING "AUTO STARTSTOP SHIFT TO P RESTART ENGINE." I WILL HAVE TO PUT THE VEHICLE IN PARK AND RESTART ENGINE TO BE ABLE TO DRIVE AGAIN. THIS HAS HAPPENED THE PAST 5 MONTHS. IT HAS BEEN HAPPENING EVERY TIME I DRIVE NOW FOR THE PAST 4 WEEKS. THIS HAPPENS WHEN I AM AT A STOP LIGHT OR STOP SIGN. I HAVE ALMOST BEEN REAR ENDED BECAUSE OF THIS ISSUE. I HAD THE BATTERY AND ALTERNATOR TESTED AND THEY WERE GOOD. NO ISSUES WITH THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152566November 19, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING MORE THAN ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS REGARDING THE FAILURE, BUT THERE WERE 51 TSBS FOR THE ELECTRICAL SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151330November 13, 2018
UNKNOWN OR OTHER
REAR CAMERA AUDIBLE WARNING FOR PEDESTRIANS DOES NOT DETECT PERSON FURTHER THAT 5 FEET FROM THE BACK OF THE CAR. SYSTEM USED TO WARN IF A PEDESTRIAN WAS PRESENT AT A MUCH GREATER DISTANCE FROM BACK OF CAR. FORD DEALER BELIEVES 5 FEET IS ACCEPTABLE WHEN TOOK INTO SERVICE WITH THIS CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149778November 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE "RESTART ENGINE" MESSAGE DISPLAYED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER WAITING AWHILE. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 26,696.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142418October 24, 2018
SEAT BELTS
WE WERE INVOLVED IN A CAR ACCIDENT ON A HIGHWAY WHEN I WAS MAKING A LEFT TURN AND A CAR CAME UP AND HIT THE LEFT FRONT WHEEL WELL AND ENDING UP TEARING OFF THE FRONT OF THE CAR. AS OUR CAR CAME TO A STOP THE DRIVER'S SIDE SEAT BELT KEPT TIGHTENING AND MY ABDOMEN STARTED TO BE PUSHED UP INTO MY DIAPHRAGM AND WAS CAUSING ME TO HAVE PROBLEMS WITH MY BREATHING AND SO AT FIRST THE BELT DID NOT WANT TO RELEASE SO PUSHED THE RELEASE A COUPLE OF TIMES AND FINALLY IT RELEASED. TWO OTHER PASSENGERS, THEIR SEAT BELTS DID NOT RESPOND THE SAME WAY. IF I HAD BEEN UNCONSCIOUS WOULD THE BELT HAVE CONTINUED TO CLOSE OFF MY BREATHING UNTIL I EXPIRED? I DO HAVE PICTURES OF THE VEHICLE AND ROADWAY IF YOU NEED ANY INFORMATION FROM THEM.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11140754October 16, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING, THE VEHICLE BEGAN TO JERK FROM FRONT TO BACK. WHILE AT A STOP LIGHT, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, IRVINE, CA 92618, (949) 472-5200), BUT THE CAUSE OF THE FAILURES COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND A CHIME SOUND WAS HEARD. THE VEHICLE WAS TOWED TO SUNRISE FORD OF NORTH HOLLYWOOD (5500 LANKERSHIM BLVD, LOS ANGELES, CA 91601, (877) 510-8967), BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND OPENED CASE NUMBER: CAS16062115. THE APPROXIMATE FAILURE MILEAGE WAS 15,852.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133248October 4, 2018
STRUCTURE:BODY, POWER TRAIN
ON OCTOBER 3, 2018 AT APPROXIMATELY 5:15 P.M. MY WIFE WAS GETTING INTO OUR 2017 FORD ESCAPE. SHE HAD THE DRIVER DOOR OPEN, BUT THE KEY WAS NOT IN THE IGNITION AND THE VEHICLE WAS NOT RUNNING, AS SHE WAS GETTING IN SHE FELT A JOLT, THE VEHICLE STARTED ROLLING BACKWARD, THE DRIVER'S DOOR SIDESWIPED OUR OTHER CAR AND KNOCKED HER TO THE GROUND. THE CAR ROLLED ACROSS THE STREET AND STRUCK THE CAR PORT BEAM AT THE ADJACENT HOME. SHE YELLED FOR HELP AND WHEN I GOT THERE SHE WAS TRYING TO STOP THE ROLLING CAR. THE CAR WAS IN PARK, I STARTED THE CAR AND MOVED IT OFF THE STREET.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11130487September 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, IT BEGAN MOVING FORWARD WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO HAVE A DEALER DIAGNOSE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129512September 14, 2018
SERVICE BRAKES, SEAT BELTS
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128217September 8, 2018
UNKNOWN OR OTHER
PANORAMIC MOONROOF EXPLODED & SHATTERED WHILE VEHICLE WAS PARKED. GLASS WAS NOT STRUCK BY ANY OBJECTS. LOOKS AS THOUGH THE STATIONARY MOONROOF BUCKLED FROM THE INSIDE OUTWARDS & GLASS FRAGMENTS ARE FALLING INTO THE VEHICLE. INSTEAD OF BEING FLAT, IT IS NOW SHAPED MORE LIKE A BUBBLE. MOONROOF SHADE ALSO FELL OUT OF TRACK WHEN I OPENED IT TO SEE WHAT HAPPENED. COINCIDENTALLY, IT HAPPENED TO BE RAINING AT THE TIME I NOTICED IT & THE INSIDE WAS NOW WET. WE HAVE BEEN IN A HEAT ADVISORY FOR THE PAST FEW DAYS, WITH THE ADVISORY BREAKING THE DAY OF THE INCIDENT, FOLLOWED BY RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122938August 28, 2018
AIR BAGS
I WAS DRIVING MY CAR AT 45 MPH WHEN ANOTHER CAR CUT IN FRONT OF ME AND WE CONNECTED. I PUSHED HER CAR OVER A STOP SIGN. MY FACE AND BODY HIT THE DRIVERS WINDOW CAUSING A NECK AND BACK INJURY AND 9000 DAMAGE TO MY CAR THAT HAD 2300 MILES ON IT LAST JAN. 17TH. WHY DID MY AIR BAGS DID NOT GO OFF TO PROTECT ME?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11121710August 22, 2018
STRUCTURE:BODY
OPEN THE LIFTGATE WITH HANDS FREE TO LOAD GROCERIES INTO CAR. AS I LOAD FROM CART TO TRUNK THE LIFTGATE WILL AUTOMATICALLY BEGIN TO CLOSE HITTING ME ON THE HEAD. AFTER GETTING HIT IT STARTLES ME SO MUCH NOT SURE IF IT GOES BACK UP FROM THE HITTING MOTION OR ME PUSHING IT OR I HAVE REACHED FOR THE BUTTON TO OPEN IT. BUT IT DOES GO BACK UP AND I HAVE NOT BEEN TRAPPED JUST BANGED ON THE HEAD OR SHOULDERS. THERE IS A VERY QUIET BEEPING SOUND HOWEVER IN A PARKING LOT IT IS TOO QUIET TO HEAR. I ASKED AT THE DEALER IF IT WAS POSSIBLE TO MAKE THIS LOUDER OR A PROBLEM WITH SOMETHING I'M DOING OR A SENSOR AND THEY COULD NOT HELP ME. I HAVE ONLY OWNED THE CAR ABOUT 6 MONTHS AND THIS HAS HAPPENED NUMEROUS TIMES. THE CAR IS NOT RUNNING IT'S IN PARK IN A LOT AND THE KEY FOB IS IN PURSE OR POCKET. I AM MOVING AROUND HOWEVER TO OPEN THE LIFTGATE YOU DO HAVE TO SWING THE FOOT SOMEWHAT UNDER TO GET IT TO OPEN. I HAVE BEEN CAREFUL WHERE MY FEET ARE TO TRY AND MAKE SURE THAT I AM NOT EFFECTING IT TO CLOSE. I LIKE THE HANDS FREE FEATURE OR I WOULD DISABLE IT BUT I DON'T LIKE GETTING HIT IN THE HEAD. THIS HAS HAPPENED TO BOTH MY HUSBAND MYSELF AND BOTH OF US LOADING TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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