Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11286757December 3, 2019
ENGINE, POWER TRAIN
2017 FORD ESCAPE SE CEL CAME ON. HAD AUTOZONE PUT IT ON THE COMPUTER AND IT GAVE A CODE PO301. CEL WENT OUT ON 2 MILE DRIVE HOME. A FEW DAYS PASSED CEL CAME ON AGAIN AND WENT OFF AGAIN. CALLED DEALERSHIP BUT LIGHT WAS OUT, THEY SAID CODE MAY NOT HAVE BEEN STORED. MADE AN APPOINTMENT AFTER THE 3RD CEL ON AND THEN OFF. MECHANIC CALLED APPROX. 1 HR LATER AND TOLD ME A NEW ENGINE WAS NEEDED BECAUSE COOLANT LEAKED INTO THE ENGINE AT A COST OF $8000. THIS VEHICLE HAD TURBO BOOSTER REPAIRED/REPLACED TWICE AFTER I COMPLAINED ABOUT THE TOTAL LACK OF ACCELERATION AND EXPLAINING THAT I FELT I WAS GOING TO DIE IN THIS CAR WHEN TRYING TO MERGE INTO HIGHWAY TRAFFIC. THE FIRST TIME THEY SAID IT WAS FINE AND I WOULD HAVE TO GET USED TO THIS ENGINE. I INSISTED THAT THEY TEST DRIVE WITH ME, THEY AGREED THAT THERE WAS A PROBLEM. AFTER THE FIRST REPAIR, THE SAME LACK OF ACCELERATION OCCURRED AGAIN. AGAIN THEY REPLACED THE TURBO BOOST. THIS ENGINE IS UNSAFE AND DEFECTIVE. THIS ENGINE NEEDS TO BE RECALLED. FORD NEEDS TO TAKE RESPONSIBILITY FOR THESE FAILURES. VEHICLE HAS 70000 MILES AND FORD SAYS THERE IS NOTHING THEY CAN DO, I AM RESPONSIBLE TO PUT A NEW ENGINE INTO THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286437December 2, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
AIR BAG AND STABILITY CONTROL LIGHT ON. DEALERSHIP FOUND RESTRAINT CONTROL MODULE SHORT CIRCUIT. THIS IS THE SAME ISSUE REPORT BACK IN 2014 CAMPAIGN #14V597000. SEEMS ISSUE WAS NOT ADDRESSED CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282790November 28, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE NEXT DAY AFTER PURCHASE SEPTEMBER 2018, I NOTICED A SLIGHT SLIPPAGE TO THE TRANSMISSION AND TOOK THE CAR BACK BECAUSE THE WARNING LIGHTS WERE ON AND THE CAR WOULD PROCEED TO MOVE AT A LOW SPEED. I WAS TOLD THE VEHICLES FLUIDS NEEDED TO BE CHANGED. THE NEXT DAY THE ISSUE PERSISTED, I RETURNED TO THE DEALERSHIP AGAIN AND WAS TOLD THE BRAKES NEEDED TO BE REPLACED. ON BOTH OCCASIONS THE MONSTER DEALERSHIP HANDLED THIS. THE ISSUE WITH FEELING THE TRANSMISSION JERK CONTINUED. MAY 2019 THE TRANSMISSION FAILURE APPEARED (CODES LISTED BELOW) IT WAS SERVICED BY A&B TRANSMISSION. WITHING 48 HOURS THE ISSUE RETURNED. IT APPEARS AS THOUGH THE TRANSMISSION OVERHEATS AFTER DRIVING SHORT DISTANCES. AFTER SEVERAL ATTEMPTS FROM MAY-JULY THE ISSUE COULD NOT BE FIXED AND CONTINUES AS OF TODAY. THE DELAY IN REPORTING IS THAT I HAD NO IDEA THIS WAS HERE, PLEASE ADVISE I WOULD LIKE TO RESOLVE THIS. CODE P0741-00 TORQUE CONVERTER CLUTCH SOLENOID CIRCUIT PERFORMANCE/ STUCK OFF - CURRENT DTC - WARNING LAMP ON. CODE P1744-00 TORQUE CONVERTER CLUTCH SOLENOID CIRCUIT PERFORMANCE/ STUCK OFF - CURRENT DTC - WARNING LAMP ON. P1450-00 UNABLE TO BLEED UP FUEL TANK VACCUM - -PENDING DTC - WARNINGLAMP ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281364November 20, 2019
ELECTRICAL SYSTEM
THE AUTO STOP START COMPLETELY TURNS OFF WHEN IN STOP/GO TRAFFIC, RED LIGHTS OR TURNING RIGHT SLOWLY WHICH MEANS IT HAS TO BE STARTED TO RUN. THIS IS NOT A SAFE FEELING ESPECIALLY IN SAN DIEGO, CA WHERE THERE IS SO MUCH TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281371November 20, 2019
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT
THE INFO DISPLAY BULB FAULT MESSAGE, TOWING MESSAGES, CROSS TRAFFIC MESSAGES, ETC. ALL ARE NOT WORKING. THE INFO CENTER IS NOT WORKING AND BEEPS EVERY TIME IT GIVES YOU A MESSAGE WHICH IS ABOUT EVERY 30 SECONDS. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE HAS COME INTO CONTACT WITH WATER - EITHER RAIN OR AFTER WASHING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280935November 18, 2019
ENGINE
WE HAVE BEEN HAVING ISSUES WITH OUR 2017 ESCAPE TITANIUM WITH THE 1.5L TURBO ENGINE SINCE WE BOUGHT IT. UNDER HARD ACCELERATION, SUCH AS WHILE PASSING, OR ENTERING A FREEWAY, THE CAR SHUDDERS, HAS NO POWER, AND THE CHECK ENGINE LIGHT BLINKS. WE BROUGHT IT IN TO THE DEALERSHIP TWICE FOR THIS BUT THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM, AND COULDN'T BRING UP A CODE FOR THE PROBLEM. OUR CAR HAS BEEN BURNING OIL AND ONE TIME THE HIGH ENGINE TEMP WARNING CAME ON AND WE WERE LOW ON COOLANT. WE HAVE KEPT UP ON ALL ROUTINE MAINTENANCE FOR THE VEHICLE THROUGHOUT OUR OWNERSHIP OF IT. IT GETS DRIVEN A LOT AND HAS 78000 MILES ON IT. RECENTLY OUR CHECK ENGINE LIGHT CAME ON AND OUR ENGINE WOULD SHUDDER AT IDLE. WE TOOK IT TO THE DEALERSHIP ONLY TO HAVE THEM TELL US THAT THE HEAD GASKET WAS GOING, THEY COULDN'T REMOVE ONE OF THE SPARK PLUGS, AND WE NEED A NEW ENGINE. OF COURSE, NOW THAT IT'S OUT OF WARRANTY, A MECHANIC TELLS US WHAT IS WRONG WITH OUR VEHICLE. WE SUSPECT THAT THIS HAS BEEN THE PROBLEM WITH OUR VEHICLE ALL ALONG. A DEFECTIVE FORD ENGINE THAT MANY OWNERS ARE HAVING ISSUES WITH. BASED ON WHAT OTHERS HAVE SAID ON THIS FORUM WE ARE EXPECTING TO GET ZERO RESOLUTION FROM FORD EVEN THOUGH, WITH THE NUMBER OF COMPLAINTS ABOUT THIS ENGINE, THEY ARE SURE TO KNOW THERE IS A PROBLEM WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280501November 16, 2019
ENGINE
WHILE DRIVING THE CEL CAME ON. WE TOOK THE CAR TO THE DEALERSHIP THEY REPLACED THE CRANKCASE PRESSURE SENSOR WHICH WAS COVERED UNDER THE POWERTRAIN WARRANTY. THEY THEN INFORMED US THAT THE ACTIVE GRILL SHUTTER WAS BROKEN AND NEEDED TO BE REPLACED. THIS IS AN INTERNAL PLASTIC SHUTTER IN FRONT OF THE RADIATOR. THE SERVICE ADVISOR SAID THAT FORD WAS AWARE OF THESE SHUTTERS EASILY BEING DAMAGED AND HAS CORRECTED THE ISSUE GOING FORWARD BUT THIS IS NOT COVERED UNDER WARRANTY. I CONTACTED FORD CORPORATE CUSTOMER RELATIONS AND WAS INFORMED THAT SINCE NO RECALL HAD BEEN ISSUED IT WAS UP TO THE DEALERSHIP TO DETERMINE IF THE ITEM WAS WARRANTIED. THEY BRUSHED ME OFF AND WISHED ME LUCK. DEALERSHIP QUOTED $1090 FOR REPLACEMENT THAT IS MY RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280399November 15, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT A NEARBY PARKING LOT. WHEN THE CONTACT RETURNED TO THE VEHICLE, SHE WAS UNABLE TO START THE IGNITION. THE VEHICLE WAS TOWED TO BIG VALLEY FORD LINCOLN (3282 AUTO CENTER CIR, STOCKTON, CA 95212, (800) 871-8112) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NOVEMBER 6, 2019. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING THE BODY CONTROL MODULE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO DAYS LATER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,816.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279928November 13, 2019
ENGINE
2017 ESCAPE 1.5L ECOBOOST AWD. ENGINE LOSS OF POWER ON HIGHWAY WITH CEL ILLUMINATED. ENGINE RESUMED AFTER PULLING OVER, BUT RUNNING ROUGH. CEL WAS P0302, CYLINDER 2 MISFIRE. REPLACED PLUGS AND SWAPPED COILS, CYLINDER 2 WAS BAD, DID NOT FIX MISFIRE. TOOK TO DEALER AND WAS INFORMED THAT CYL 2 HAD COMPLETE LOSS OF COMPRESSION AND HEAD NEEDED REPLACED. WAS INFORMED THAT THIS WAS A VERY COMMON ISSUE AND THEY HAVE HAD TO DO THIS DOZENS OF TIMES ON 1.5L ECOBOOSTS (FUSIONS AND ESCAPES SPANNING 2014-2019). HEAD WAS ON NATIONAL BACKORDER, SO DEALER APPEALED TO HAVE LONG BLOCK REPLACED TO AVOID LONG WAIT TIMES. LONG BLOCK REPLACED UNDER WARRANTY. I WAS LUCKY AS MY VEHICLE WAS BARELY IN WARRANTY (50,200). THIS IS A WELL-DOCUMENTED ISSUE ON THE NHTSA SITE, ON INTERNET FORMS AND AMONG THE FORD REPAIR COMMUNITY. THERE ARE HUNDREDS OF 1.5L ECOBOOSTS SITTING ON DEALER LOTS WAITING FOR NEW ENGINES. THERE ARE ALSO HUNDREDS OF OWNERS THAT ARE GETTING STUCK WITH 3K-10K REPAIR BILLS BECAUSE THEY ARE OUT OF WARRANTY, AVERAGE ESCAPE OWNER CAN'T AFFORD THAT ON A RELATIVELY NEW VEHICLE. FORD NEEDS TO PROVIDE EXTENDED REPLACEMENT FOR THIS ISSUE. ATTACHED RELATED NHTSA SSMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277358October 31, 2019
ENGINE, UNKNOWN OR OTHER
MY CAR IS EQUIPPED WITH AUTO/START STOP SYSTEM. IT HAS BEEN MALFUNCTIONING DURING AUTO STOP AT RED LIGHTS & IN TRAFFIC WHILE DRIVING. WHEN IT SHUTS DOWN AT A TRAFFIC RED LIGHT OR IN STOPPED TRAFFIC, A MESSAGE DISPLAYS TO DRIVER WHEN STOPPED TO SHIFT TO PARK AND RESTART ENGINE. THIS REQUIRES TAKING YOUR FOOT OFF THE BRAKE AND THEN STEPPING BACK ON THE BRAKE TO START THE CAR RUNNING AGAIN TO BE ABLE TO GO. OTHER DRIVERS WILL HONK AT YOU TO GO WHEN YOU CANNOT CONTINUE TO DRIVE UNTIL YOU GET THE VEHICLE BACK RUNNING AFTER DOING WHAT THE MESSAGE STATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271806October 29, 2019
ENGINE
WE TOOK OUR 2017 FORD ESCAPE IN FOR A TUNE UP AFTER THE CHECK ENGINE LIGHT CAME ON. THE SERVICE DEPARTMENT CALLED AND SAID THAT THERE WAS A COOLANT LEAK, AND THE COOLANT HAD GOTTEN INTO OUR ENGINE AND RUINED IT, AND WE NOW NEED TO REPLACE THE ENGINE. THEY SAID THAT THERE IS CURRENTLY A SERVICE BULLETIN OUT ABOUT A LOT OF OTHER FORD ESCAPES HAVING THIS SAME ISSUE, BUT THERE IS NO RECALL YET, SO WE ARE LEFT TO PAY FOR THE NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270397October 23, 2019
SEATS
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SEAT FAILED TO CLOSE DUE TO MOLDING STILL IN THE CLASP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST FORD (26333 VAN DYKE AVE, CENTER LINE, MI 48015, (888) 614-2160), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000. *TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269890October 21, 2019
UNKNOWN OR OTHER
THERE ARE WATER STAINS ON THE TOP OF BOTH THE DRIVER AND PASSENGER SIDE PANELS. WHEN IT RAINS, THE PANELS BECOME SATURATED. I NOTICED THE SATURATION WITH THE VEHICLE IN MOTION. THERE ARE OLDER WATER STAINS ON THE PANELS SO IT COULD HAVE ALSO HAPPENED WHEN THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269559October 19, 2019
ELECTRICAL SYSTEM
I WILL BE DRIVING DOWN THE ROAD AND MY LIGHTS WILL FLICKER AND RADIO WILL CUT OUT FOR A SECOND. I HAVE TRIED DRIVING ON CITY ROADS HIGHWAYS IT STILL DOES THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269256October 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING 30 MPH, A WARNING INDICATOR SIGNALED THAT THE ENGINE WAS OVERHEATING. THE CONTACT PULLED THE VEHICLE OFF THE ROAD AND WAS UNABLE TO RESUME DRIVING. THE VEHICLE WAS TOWED TO SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, 831-444-4444) WHERE IT WAS DIAGNOSED AND A SENSOR WAS REPLACED. THE FOLLOWING DAY, AS THE CONTACT'S HUSBAND WAS DRIVING 30 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT COOLANT WAS LEAKING AND CAUSED THE PIPES TO SMOKE. THE DEALER GAVE THE CONTACT AN ESTIMATE OF $2,900 TO INSPECT THE VEHICLE AND ASSES THE DAMAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267737October 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO START THE VEHICLE, A RATTLING NOISE STARTED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. WHITE SMOKE COMING OUT OF TAIL PIPE.THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING INTERMITTENTLY FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS DRIVEN TO GREEN FORD OF GREENSBORO (3800 WENDOVER AVE, GREENSBORO, NC) WHERE IT WAS DETERMINED THAT A NEW ENGINE WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267283October 9, 2019
ENGINE
AT 26790 MILES THE HEAD GASKET FAILED LEADING TO OVERHEATING, NOTICED WHEN DRIVING ON THE FREEWAY NEEDING TO LEAVE THE ROAD TO LET THE CAR COOL DOWN AND ADDING 1/2 GALLON OF ANTIFREEZE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266610October 6, 2019
ENGINE
WHEN THE VEHICLE IS STOPPED, THE AUTO START STOP FEATURE AUTOMATICALLY SHUTS ENGINE OFF. IT SHOULD RESTART WHEN YOU RELEASE THE BRAKE. SEVERAL TIMES THE VEHICLE HAS FAILED TO START WHEN BRAKE IS RELEASED. A MESSAGE APPEARS ON THE SCREEN STATING THAT YOU MUST SHIFT THE VEHICLE INTO PARK, DEPRESS BRAKE AND RESTART THE VEHICLE. THIS IS EXTREMELY DANGEROUS DUE TO THE FACT THAT YOU ARE LIKELY AT A INTERSECTION WHICH THE LIGHT HAS TURNED GREEN AND YOUR VEHICLE MUST BE RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266164October 4, 2019
ENGINE
2017 FORD ESCAPE WITH 29,918 MILES BOUGHT BRAND NEW. ENGINE LOST POWER GOING UP HILL WHILE PASSING A CAR IN FAST LANE, BARELY MADE IT SAFELY OFF THE ROAD, ENGINE LIGHT CAME ON. TAKEN TO DEALER, FOUND NOTHING. THEN VEHICLE STARTED TO HAVE ROUGH IDLE EVERY DAY, NOT RUNNING SMOOTHLY, ALMOST STALLING, ENGINE LIGHT COMES ON THEN AFTER A DAY OR TWO GOES OFF. TAKEN TO DEALER, THEY COULD NOT FIND A CODE ON COMPUTER OF WHY LIGHT CAME ON. ASKED THEM IF IT WAS SAFE TO DRIVE, WAS WORRIED ABOUT BREAKING DOWN, THEY SAID YES, SAFE TO DRIVE. ENGINE LIGHT CAME ON AGAIN, TOOK IT TO DEALER WHILE LIGHT WAS ON, THEY CHECKED AND SAID NEEDS NEW ENGINE BECAUSE OF ANTIFREEZE GOING INTO OIL. TOLD ME THEY HAD 3 OR 4 OTHERS WITH SAME PROBLEM WAITING AT GARAGE TO BE FIXED DUE TO PARTS ISSUE AND THE PROCESS DEALER HAS TO GO THROUGH WITH FORD. TOLD ME TO DROP IT OFF AND IT WOULD BE AT LEAST 3 WEEKS UNTIL I GET IT BACK, IS UNDER WARRANTY. A 2 YEAR OLD SUV HAVING TO HAVE THE ENGINE REPLACED BECAUSE OF A MANUFACTURER'S DEFECT IS UNACCEPTABLE. FORD SHOULD OFFER A BUY BACK ESPECIALLY BECAUSE FORD ALSO HAD THIS PROBLEM IN EARLIER MODELS OF ESCAPES. IF THIS IS HAPPENING TO MORE AND MORE OF THE ESCAPES, WHY ISN'T FORD LETTING THEIR CUSTOMERS KNOW BEFORE THEIR CARS BREAK DOWN PUTTING THEM IN A POTENTIALLY DANGEROUS SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265382October 1, 2019
ELECTRICAL SYSTEM
THIS VEHICLE IS EQUIPPED WITH AUTO STOP/START TECHNOLOGY. ON SEVERAL OCCASIONS THE VEHICLE HAS FAILED TO RESTART AFTER THE ENGINE HAS AUTO STOPPED WHEN THE VEHICLE HAS BEEN STOPPED FOR A RED LIGHT. SO THE VEHICLE IS STATIONARY. THE TRAFFIC LIGHT TURNS GREEN, YOUR BRAKE LIGHTS COME OFF BUT YOUR VEHICLE DOESN'T AUTO RE-START. YOU QUICKLY PUT IT IN PARK PRESS ON THE BRAKE AGAIN AND MANUALLY START THE VEHICLE, ALL THE TIME PRAYING THAT THE VEHICLE BEHIND YOU DOESN'T CRASH IN TO YOUR REAR END...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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