Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11300825January 21, 2020
SERVICE BRAKES
BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300434January 20, 2020
ELECTRICAL SYSTEM, POWER TRAIN
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297934January 8, 2020
ENGINE
ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292241December 31, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292086December 30, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292126December 30, 2019
ENGINE
WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291916December 29, 2019
ENGINE, POWER TRAIN
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291536December 27, 2019
ENGINE
THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290647December 21, 2019
ENGINE
VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290086December 19, 2019
ELECTRICAL SYSTEM, ENGINE
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289273December 16, 2019
ENGINE
OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288826December 13, 2019
ENGINE
OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288766December 12, 2019
ENGINE
AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288248December 10, 2019
ENGINE
MY VEHICHLE HAD BEEN MAKING A NOISE AND STARTED LETTING OUT A GRAY SMOKE FROM TE EXHAUST. I TOOK IT INTO THE DEALERSHIP AND THEY SAID IT WAS LEAKING "OIL" INTO THE MOTOR AND I NEEDED A NEW ENGINE. THAT THEY DID NOT KNOW WHERE THE PROBLEM WAS COMING FROM THEREFORE FORD APPROVED A NEW ENGINE REPLACEMENT SICE I AM STILL UNDER WARRANTY ( 31,000 MILES). EVEN IF A NEW ENGINE IS REPLACED. THE FACT THAT THEY DO NOT KNOW WHERE THE VEHICLE IS LEAKING OIL FROM STILL DOES NOT RULE OUT THAT THIS PROBLEM CAN HAPPEN AGAIN AND WHEN. ALSO EVERY TIME I COME TO A STOP MY CAR TURNS OFF AND DOES NOT TURN BACK ON WHEN I RELEASE THE BRAKE. WHEN IS FORD GOING TO FINALLY SAY RECALL THESE VEHICLES???? I HAVE YOUNG CHILDREN I DRIVE EVERY SINGLE DAY.. MY CHILDREN'S SAFETY IN ON THE LINE HERE. DO FORD CEO'S REALIZE THAT? DO FORD CEO'S HAVE CHILDREN? GRANDCHILDREN? MAYBE THEIR CHILDREN/GRANDCHILDREN SHOULD RIDE IN THESE FAULTY VEHICLES AND BE PUT AT RISK AND THEN MAYBE THEY WILL RE THINK THEIR DECISION OF RECALLING !!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287953December 9, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. ON THREE SEPARATE OCCASIONS, WHILE AT A STOP LIGHT/SIGN, THE ECO BOOST SYSTEM MALFUNCTIONED AND THE ENGINE ERRONEOUSLY SHUT OFF. DURING THE FAILURE, THE MESSAGE "PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE WITH THE IGNITION KEY" WAS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SKYLINE FORD (2510 COMMERCIAL ST. SE, SALEM, OR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287654December 7, 2019
WHEELS
12/6/19 VEHICLE HAS A TIRE GO FLAT ON THE ROAD. USING THE FACTORY WRENCH TO REMOVE THE LUG NUTS DISCOVERED THE FACTORY WRENCH DOES NOT FIT THE LUG NUTS TWO ROAD SERVICE PEOPLE LATER CAR HAS TO BE TOWED FOR A FLAT. TO LUCAS FORD BURLINGTON NJ. SERVICE WRITER ADVISOR DISCUSS THE ISSUE AND INFORMED ME THAT THE LUG NUTS SWELL UP AND YOU UNABLE TO REMOVE THEM THIS IS A HUGE ISSUE WITH FORD AND THEY ARE BLOWING THIS UNDER THE RUG. THEY HAVE INFORMED ME THAT THIS A MAINT ISSUE . NOT EXACTLY THIS IS PRODUCT ISSUE AND A CONCERN THAT NEEDS TO ADDRESSED ASAP. LUG NUTS ARE NOT SUPPOSE TO SWELL UP FROM WATER, TO THE POINT YOU ARE UNABLE TO REMOVE THE LUG NUTS. TWO ROAD SERVICES PEOPLE AND ONE WRECKER LATER THE VEHICLE WAS TOWED TO THE DEALER FOR WHICH THEY ARE CUTTING OFF THE LUG NUTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287444December 6, 2019
ENGINE
HAD 2017 FORD ESCAPE FOR JUST OVER A YEAR. 30,000 MILES ON IT WHEN CEL CAME ON THEN WENT BACK OFF ONLY TO COME BACK ON AGAIN BLINKING. DEALERSHIP SAYS ANTIFREEZE IS LEAKING INTO OIL CAUSING ENGINE FAILURE. ENGINE HAS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286831December 4, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I'VE HAD MULTIPLE PROBLEMS WITH THIS VEHICLE.1ST PROBLEM IS WHEN I CAME TO A STOP AT THE SET OF STOP LIGHTS IN GLOUCESTER MA. THE ENGINE SHUT OFF. AT THAT POINT I HAVE TO RESTART THE CAR. IT HAS HAPPENED ON MULTIPLE OCCASIONS.IT DIDN'T HAPPEN AT THE DEALERSHIP SO WAS TOLD IT WOULD HAVE TO HAPPEN WHEN THE HAD THE CAR. 2ND PROBLEM, THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID IT JUST NEEDED TO BE RESET, 2 WEEKS LATER THE ENGINE LIGHT RETURNED. BROUGHT TO DEALERSHIP THIS TIME THE DEALERSHIP SAID THE ENGINE NEEDED TO BE REPLACED DUE TO COOLANT THAT WAS GETTING INTO THE MOTOR. I LOOKED UP PROBLEMS WITH THE 2017 FORD ESCAPE AND THERE WERE A LOT OF COMPLAINTS ABOUT THE ENGINES NEEDING TO BE REPLACED BECAUSE OF COOLANT GETTING INTO THE MOTOR OR BASICALLY THE HEAD GASKET HAD FAILED AND IS A KNOWN PROBLEM WITH THE MOTOR.THEY HAD MY CAR FOR 4 WEEKS AND HAD TO PICK UP A RENTAL CAR. I HAD TO CALL THE DEALERSHIP TO SEE IF MY CAR WAS FINISHED. BECAUSE THEY NEVER CALLED. WHEN I CALLED I FOUND OUT THE CAR WOULD BE DONE IN 2 DAYS. WHEN I RECEIVED THE CAR BACK IT WASN'T RUNNING THE SAME AS WHEN I PURCHASED IT, PLUS IT NOW PULLS TO THE RIGHT WHILE DRIVING. 3RD, THE CLOCK IN VEHICLE KEEPS CHANGING TIME. ASKED THE DEALERSHIP IF THERE WAS A PROBLEM WITH THE COMPUTER. THEY SAID NO. 12/4/2019 2 WEEKS AFTER GETTING CAR BACK, NOW IT WON'T START AND IS DEAD IN MY DRIVEWAY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287003December 4, 2019
POWER TRAIN
THE AUTO STOP/START FEATURE COMPLETELY SHUTS THE ENGINE OFF WHEN WAITING AT SIGNAL LIGHTS OR OTHER SITUATIONS WHEN STOPPING WHILE THE VEHICLE IS IN DRIVE. THERE ARE ALERT CHIMES AND A MESSAGE TO SHIFT INTO PARK AND RESTART VEHICLE APPEARS ON INSTRUMENT PANEL. THE PROBLEM STARTED APPROX. OCTOBER 9, 2019 AND THE VEHICLE WAS TAKEN TO THE DEALERSHIP OCTOBER 17, 2019. WAS TOLD IT WAS A FAULTY CRANK SHAFT SENSOR. THE SENSOR WAS REPLACED ALONG WITH A WIRING HARNESS. NOVEMBER 25TH THE CAR STARTED HAVING THE SAME ISSUES WITH SHUTTING OFF WHEN AT SIGNAL LIGHTS. CALLED FOR AN APPOINTMENT THE NEXT DAY AND WAS SCHEDULED TO BRING THE CAR IN DECEMBER 3, 2019. AT THIS POINT, THE DEALERSHIP HAS HAD THE CAR FOR 2 DAYS AND ARE SAYING THEY CAN'T FIND AN ISSUE. OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE AND FORD IS AWARE OF THE PROBLEM, BUT NOT FIXING IT. DOCUMENTATION IS ATTACHED SHOWING REPAIRS AND AN ONLINE POST SHOWING THAT FORD IS AWARE OF THE PROBLEM AND INSTRUCTING MECHANICS NOT TO ATTEMPT TO FIX UNTIL ENGINEERS FIND A SOLUTION. THAT WAS 10 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286526December 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN I AM AT A STOP LIGHT. THE CAR WILL TURN OFF, IT IS VERY DANGEROUS. I HAVE TO RESTART THE CAR. I ALMOST HAVE BEEN IN MANY ACCIDENTS. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL FOR THIS CAR. I SEE ONLINE THAT EVERYONE IS HAVING THIS PRROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape